2/10 很糟糕
Lisa
商務旅客
2024年5月15日
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We had an Expedia booking but they turned my colleague away as they had given the room to someone else. I called to confirm we would not be charged and they said to complain to Expedia, it had nothing to do with them. I said they needed to cancel the room in the Expedia system so I could get my refund. They said this had nothing to do with them.
I am concerned that the room is showing as checked in—the guest was not permitted to check in. Please advise on a refund.
Lisa
於 2024 年 5 月住了 1 晚