2/10 很糟糕
真實旅客
家庭旅遊
2025 年 8 月 30 日
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Needs a lot of TLC
The "hotel" is locted in a nice and quiet area, 5-8 minutes from the beach however this doesn't make the place better at all. The "hotel" which I wouldn't call it as a hotel at all didn't clean our room, on the second day I asked them to empty the bins and at least to hoover and tidy up, when we returned, nothing was done. There was rearly anyone available at the reception if we needed to speak to someone. We had to ask for toilet paper as it wasn't replenished at all. The beds were so uncomfortable caused back pain to myself and to my partner as well. They didn't have cooked food for the breakfast,only the really basic,bland stuff like bread, butter,jam, apple,banana, yoghurt, summer fruit, cereal etc.
We had to ask for tea or for coffee, there was no dusplay for these, no an industial coffee machine.
Also, the place need some serious repair,upgrade, tlc and the paint were coming off of the wall, the toilet seat had some nasty stains, the towel rail was so rusty, the shower cabin's tile were moving and not sealed. The room was really noisy, we heared everything from next door and from the main entrance. However the workers were kind and nice people but the Management should do courses how to run a hospitality place if they want to call themself as a hotel, should give the proper basic services that a hotel offers.
Bournemouth is a beautiful place, we had a really good time and planning to return back but I would not recommend this place to anyone not even for a night sleep.
真實旅客
於 2025 年 8 月住了 7 晚
