"RIad was beautiful but sadly bathroom was musty and damp. Parts of plaster/ paint chips from ceiling dropping. Morning staff was wonderful. Friendly, attentive and could not do enough for us. We had a night time meal and it was also very good but we had to wear our coats until they agreed to turn heat pump on and close doors.( the restaurant is open to the public) Breakfast on upper deck was wonderful as was the view . Location is very good. Now the negative:
Uncertain of role of afternoon/ evening staff as despite having a desk with security camera split screens, they never seemed to be at the desk, jnstead would sit on a cushion outside on the other side of the open door. They had nothing that identified them as staff so we never really felt the we could ask them anything. On the first night the front door staff had loud music playing for and we put up with it until 11pm at which time my husband dressed and went downstairs to ask them to shut it down, which they did. Second night, 1045 music again still loud, waited until 11pm, husband went to landing and looked down. The music stopped.Spoke to the morning manager about it next morning and he assured quiet time was 10pm. We went to bed 3rd night at 945 and listened with great frustration to loud voices until after 1130 pm. While noise was coming from guests, they were in the foyer level, close to reception desk.Expectation for guests to be quiet in riad.note on door/ staff should enforce it."
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