I stayed at The Row Hotel and was really disappointed with my experience. The toilet kept clogging—every time I went to use it, there wasn’t enough water pressure for it to function properly. It clogged three times during my stay. The first time I asked for assistance, I was brushed off by Jara, who said someone would come up “in a bit,” even after I explained that I couldn’t use the bathroom in my room. I emphasized that this was urgent and needed immediate attention. Thankfully, the girl who was training her stepped in, got on the walkie-talkie, and was able to assist me.
The bathroom was dirty, with grime stuck to the wall. The body wash dispenser was empty, and the toilet paper was terrible—a single sheet of tissue paper would’ve been thicker and stronger. The pillows were way too fluffy, to the point that they hurt your neck, and I had to sleep without one. I understand that some people might like this style of pillow, but for others, it’s extremely uncomfortable.
The area around the hotel has some nice spots, but everything is crowded and involves long waits, which takes away from the experience. The coffee was weak, and the “home fries” were just defrosted wedge fries.
Overall, I won’t be back. This place is not worth the price. If you’re going to spend that kind of money, stay in the city where the service and quality actually match the cost.