After spending 2 days at The Brigham with my husband going through 2 surgeries I was happy to have a local hotel to rest my head the second night. The surgery went long so I couldn’t check in until 11 pm. After finally finding a parking spot, it was not easy to find the hotel entrance. Need better signage! Get to the desk and the gentle man says”Don’t be surprised if you see a 12 ppl conference table, you are the last check-in of the day. I get to the room and my bed is a Murphy bed!! I’ve had 6th grade camp beds more comfortable. I couldn’t tell if a compressor outside the windows ir the AC making loud noises but it was difficult to fall to sleep. In the morning, there was only decaf, so I called down & they brought some regular pods up. I had to call for an iron & ironing board shortly after. I couldn’t hear the gentleman on the phone and then I heard him say “ Let me finish my sentence”. I was just saying that I could hear him. So rude! Everything says room service, but that is not case. The women stated “Honey, you order over the phone and then come down and puck it up. Now I decide to head to the hospital early but when I get to my car, it is blocked in by 2 HVAC vans! I finally found the man in the booth who had the keys to 1 can. Thank goodness it was the one needed for me to get out of dodge! I would never recommend this hotel