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Reviews of Homewood Suites by Hilton Needham Boston

3 out of 5
Homewood Suites by Hilton Needham Boston
200 First Avenue, Needham, MA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 679 out of 1000 reviews" "
Rating 8 - Good. 214 out of 1000 reviews" "
Rating 6 - Okay. 57 out of 1000 reviews" "
Rating 4 - Poor. 24 out of 1000 reviews" "
Rating 2 - Terrible. 26 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Dorothy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed four days. No room service for four days, no trash removed from room for four days, the dishes in the cupboard were dirty, no change of sheets in four days, no clean towels for four days. We should have had some basic services at least once during our stay considering the price we paid for the room.
Stayed 4 nights in Apr 2024

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Just got to the hotel. Very clean front desk check in was quick. Solomon was very polite. Thank you
Stayed 1 night in Apr 2024

10/10 Excellent

Courtney

Traveled with family
This was an amazing experience 😊
Stayed 1 night in Apr 2024
Response from Solomon on 2024/4/26
Thank you for your review!

10/10 Excellent

Alexandra

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The rooms are great, big and roomy with a little kitchen , nice size fridge , big tv. However just wish they would do like it says on the mirror in the bathroom every other day room service. They need to collect trash more often and bring clean towels at least , fill up coffee and creamer. Trash gets put near the elevators which really looks gross.
Stayed 3 nights in Apr 2024
Response from Solomon, Front Office Manager on 2024/4/25
Thank you for your feedback.

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property, as expected
Stayed 1 night in Apr 2024
Response from Solomon, Front Office Manager on 2024/4/19
Thank you for your review!

10/10 Excellent

Daniel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Solomon, Front Office Manager on 2024/4/16
Thank you for your 5/5 review!

6/10 Okay

Berkeley

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Clean and comfortable rooms. Terrible service of the staff in charge of late night shift at reception.
Stayed 3 nights in Apr 2024
Response from Solomon, Front Office Manager on 2024/4/16
Thank you for your feedback. Could you please expand on the issues you had?

8/10 Good

Aaron

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I only have one complaint that I wanted the pool to be open
Stayed 2 nights in Apr 2024
Response from Solomon, Front Office Manager on 2024/4/15
Thank you for your feedback Aaron. Our pool should be re-opened soon!

10/10 Excellent

kristen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gentleman at the front desk was very helpful with everything I asked for.
Stayed 1 night in Apr 2024
Response from Solomon, Front Office Manager on 2024/4/13
Thank you for your review!

10/10 Excellent

loralee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our son goes to Babson, so the space is super convenient. I love the cleanliness too. Beds and pillows are the best. Friendly staff
Stayed 1 night in Apr 2024
Response from Solomon, Front Office Manager on 2024/4/11
Thank you for your review! We are glad to hear that you enjoyed your recent stay with us!

10/10 Excellent

david

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, the front desk staff was very helpful
Stayed 1 night in Apr 2024
Response from Solomon, Front Office Manager on 2024/4/7
Thank you for your review! It was our pleasure!

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room with everything is great.
Stayed 1 night in Apr 2024
Response from Solomon, Front Office Manager on 2024/4/3
Thank you Brian for your feedback! We are glad to hear that you enjoyed the room.

8/10 Good

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
The ice machine on my floor was out of service. I would have appreciated a heads-up at check in. No biggie.
Stayed 1 night in Apr 2024
Response from Solomon, Front Office Manager on 2024/4/3
Thank you for your feedback Rick. We apologize about the ice machine!

10/10 Excellent

Ryoko, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Solomon, Front Office Manager on 2024/4/2
Thank you for your positive review!

10/10 Excellent

Lexie

Liked: Cleanliness, staff & service, property conditions & facilities
Super cute, staff is super nice
Stayed 1 night in Mar 2024
Response from Solomon, Front Office Manager on 2024/3/30
Thank you for your review and for praising the staff! We are glad to hear that you enjoyed your stay.

10/10 Excellent

Sandesh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location with easy access to Boston metro
Stayed 2 nights in Mar 2024
Response from Solomon, Front Office Manager on 2024/3/28
Thank you for your review!

6/10 Okay

Deborah

Traveled with partner
Disliked: Staff & service, property conditions & facilities
We were not told of the “every other day “ housekeeping policy when we checked in. The first morning I checked if there was housekeeping on request and was told about the policy then and that our room would be serviced the next day, no exceptions. The pool was closed for maintenance when we wanted to use it Monday afternoon. No info at the front desk as to when it would be open again. Omelets were cold on Day 2 of our stay. We were told that the machine to keep them warm was broken. Got bumped off the internet on my laptop and couldn’t get back on. Unlikely to return.
Stayed 3 nights in Mar 2024
Response from Solomon, Front Office Manager on 2024/3/28
The housekeeping policy is clearly stated in your room. Our front desk agents also inform all guests upon check in about the policy. You can request daily service if you wish. Our apologies about the pool, it was closed due to something out of our control. It should be back open soon.

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facilities were modern, clean, and quiet.
Stayed 2 nights in Mar 2024
Response from Solomon, Front Office Manager on 2024/3/26
Thank you for your review James! We are happy to see our facilities were to your liking!

6/10 Okay

David

Traveled with family and small children, Business traveler, Traveled with partner, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The hotel is new and clean, but the location is not great. It's in a more industrial location, but it does have decent access to the interstate. Our biggest complaint is that the hotel by policy only cleans homes every other day. We stayed two nights with a family of five, and that meant we never had our room serviced, even when we requested.
Stayed 2 nights in Mar 2024
Response from Solomon, Front Office Manager on 2024/3/26
Good evening,Currently Hilton/ Homewood Suites cleaning standards for stayover service is every other day. You can request daily upon check in as we inform all guests. We also have extra sundries, towels, etc at the front desk 24/7. Thank you.

10/10 Excellent

Huang

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice & clean hotel ， love the big room . free parking ， free breakfast.
Stayed 1 night in Mar 2024
Response from Solomon, Front Office Manager on 2024/3/18
Thank you for your wonderful review!

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Solomon, Front Office Manager on 2024/3/19
Thank you for your review Donald. Please let us know what we can do to make your next stay with us a 5/5!

6/10 Okay

Jill, Amherst

Traveled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness
Overall the hotel was decent, although the room needed a good cleaning and basic maintenance. The floors were quite dirty- hair, debris, crumbs in many areas. Bathrooms floors were especially dirty (lots of hair on the floor and in the tub). The towel hook on the back of the door fell off when we put a towel on it, and the towel rack next to the sink was falling off (looked like someone tried to glue it back on). Carpet had many stains. Sofa looked to have been scratched or chewed on (perhaps by someone’s pet?) and the mattress protectors and bed skirts also had holes that looked like they’d been chewed/scratched up. Overall the room had lots of space and a great layout, but the cleanliness issues were disappointing. Walls had a lot of dings/marks. We used the pool each day we were there (three separate days) and the same bandaids/hair was on the floor each time we went.
Stayed 2 nights in Mar 2024
Response from Solomon, Front Office Manager on 2024/3/13
Thank you for your feedback Jill. We sincerely apologize for the issues you had during your stay. Next time, please notify the front desk so we can take care of you and attempt to resolve the inconvenience.

10/10 Excellent

Alicia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice rooms
Stayed 2 nights in Mar 2024
Response from Solomon, Front Office Manager on 2024/3/13
Thank you for your review Alicia!

10/10 Excellent

CHRISTINA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Streamless check-in. My room was ready prior the check-in time. There's a kitchenette & microwave. Very convienient. It's about 25 min drive to the heart of Boston so the location is convenient. While parking cost $60 per day in other hotels in Boston seaport, parking here is free which was a big deal for me that drove a large SUV
Stayed 1 night in Mar 2024
Response from Solomon, Front Office Manager on 2024/3/8
Thank you Christana for your wonderful review!

10/10 Excellent

Kristen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 1 night in Feb 2024
Response from Solomon, Front Office Manager on 2024/3/4
Thank you for your review Kristen! We are glad to hear that you enjoyed your stay with us.

10/10 Excellent

Tetiana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Solomon, Front Office Manager on 2024/3/2
Thank you for your 5/5 review!

6/10 Okay

Myles

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Our room was nice and spacious, but very dirty. The fridge handle, the carpet, and several spots on the doors and walls had what appeared to be dried up blood on them. The room had not been cleaned thoroughly at all. Beds are very uncomfortable. The power went out our last night and was out for 8 hours- no idea what the issue was, but no electricity at all. Pitch black in our room. Parking was easy, safe area, nice staff at front desk- had no interaction with them other than check-in.
Stayed 2 nights in Feb 2024
Response from Solomon, Front Office Manager on 2024/3/1
Thank you for your review Myles. We do apologize regarding the issues you had with your room as they fall below our cleanliness standards.

10/10 Excellent

Bruno

Stayed 1 night in Feb 2024
Response from Solomon, Front Office Manager on 2024/3/21
Thank you for your review!

8/10 Good

Deanna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for access to son’s house
Stayed 4 nights in Feb 2024
Response from Solomon, Front Office Manager on 2024/2/23
Thank you for your review!

10/10 Excellent

Victor, Newington

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and safe
Stayed 1 night in Feb 2024
Response from Solomon, Front Office Manager on 2024/2/12
Thank you for your review Victor!

10/10 Excellent

René

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Solomon, Front Office Manager on 2024/1/29
Thank you for your 10/10 review!

10/10 Excellent

Franco

Very pleasant stay
Stayed 1 night in Jan 2024
Response from Solomon. Front Office Manager on 2024/1/24
Thank you for your review!

10/10 Excellent

Roland

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly, courteous and attentive. Our room was very clean and neat. We were close to where we needed to go and the parking was great. I also liked that grub hub was offered at the hotel. With a group of people it was helpful.
Stayed 2 nights in Jan 2024
Response from Solomon. Front Office Manager on 2024/1/21
Thank you for your wonderful review Roland! We are glad to hear how much you enjoyed your stay and we looking forward to welcoming you back in the future!

10/10 Excellent

Lucy

Stayed 2 nights in Jan 2024
Response from Solomon. Front Office Manager on 2024/1/17
Thank you for your 5/5 review Lucy!

4/10 Poor

Kevin

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Solomon. Front Office Manager on 2024/1/10
Thank you for your review!

10/10 Excellent

Suzeth

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, friendly staff, close to shopping areas, modern rooms, and beautiful decor.
Stayed 1 night in Jan 2024
Response from Solomon. Front Office Manager on 2024/1/10
Thank you for your wonderful review Suzeth!

10/10 Excellent

Steven

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Work trip
The hotel was great and the the staff was even better!
Stayed 1 night in Jan 2024
Response from Solomon. Front Office Manager on 2024/1/10
Thank you for your review Steven and we appreciate your kind words about the staff!

10/10 Excellent

Jody

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Solomon. Front Office Manager on 2024/1/10
Thank you for your 5/5 review Jody!

6/10 Okay

Eugenie

Liked: Property conditions & facilities
Room we were in had crumbs throughout the floor that we tried to ignore, but then there were
Stayed 3 nights in Jan 2024
Response from Solomon. Front Office Manager on 2024/1/19
Thank you for your review. Our apologies. While staying with us, we encourage all of our guests to provide us feedback during your stay, allowing the staff to be able to take care of you.

10/10 Excellent

Dennis

Stayed 1 night in Dec 2023
Response from Solomon. Front Office Manager on 2024/1/10
Thank you for your review Dennis! We are happy to see that you enjoyed your recent stay with us!

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Solomon. Front Office Manager on 2024/1/1
Thank you for your 10/10 review Eric!

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing
Stayed 5 nights in Dec 2023
Response from Solomon. Front Office Manager on 2023/12/31
Thank you for your review! We are glad to hear that you found your stay relaxing.

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Solomon. Front Office Manager on 2023/12/29
Thank you for your 5/5 review!

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, new, clean hotel in a great spot for us visiting family over Christmas in Needham. Would definitely stay here again!
Stayed 1 night in Dec 2023
Response from Solomon. Front Office Manager on 2023/12/29
Thank you for your wonderful review!

10/10 Excellent

Karson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Solomon. Front Office Manager on 2023/12/29
Thank you for your review! We are glad to see you enjoyed your stay with us.

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The free buffet breakfast was well organized and DELICIOUS!!! The room was large and the beds were clean and very comfortable! The shower head was nice and tall so my tall husband was very happy!
Stayed 1 night in Dec 2023
Response from Solomon. Front Office Manager on 2023/12/29
Thank you so much for your review Christina! We are delighted to hear that you enjoyed your stay.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location. Cleanliness
Stayed 1 night in Dec 2023
Response from Solomon. Front Office Manager on 2023/12/29
Thank you for your review Kenneth!

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Solomon. Front Office Manager on 2023/12/29
Thank you for your review!

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Solomon. Front Office Manager on 2023/12/7
Thank you for your review!

10/10 Excellent

Kelly

Stayed 4 nights in Nov 2023
Response from Solomon. Front Office Manager on 2023/12/29
Thank you for your 5/5 review Kelly!