外觀

貝斯特韋斯特普拉斯北岸飯店的評分

2.5 out of 5

評論

8.8

有夠讚

10 分,有夠讚;1002 則評論中有 579 則" "
8 分,不錯哦;1002 則評論中有 283 則" "
6 分,一般般;1002 則評論中有 79 則" "
4 分,不太好;1002 則評論中有 33 則" "
2 分,很糟糕;1002 則評論中有 28 則" "

9.2/10

整潔度

9.2/10

員工素質

9.0/10

設施服務

9.0/10

住宿環境和硬體

8.6/10

環保程度

評論

2/10 很糟糕

shihao

於 2022 年 11 月住了 1 晚

6/10 一般般

Amy

情侶出遊
喜歡:員工素質和設施服務
不喜歡:整潔度
Walls are paper thin. They don’t have quiet hours. Our neighbors were so loud until midnight. We’re on vacation and maximizing our time by getting up early. We got very little sleep the first night. The second night I don’t think anyone was there so it was good unless people walked past the room talking loudly. The room looked dated. Really hate the yellow walls. The shower/tub had hair in it and the shower curtain was hung so high it wouldn’t sit in the tub when showering. The floating shelves are falling off the wall, so we’d walk in and the towels were always on the floor. My toothbrush wasn’t where I left it. Glad I had extra. I don’t want to know if it got knocked to the floor or not. The bed and pillows were really comfortable. Good selection on the tv for a little downtime before bed. The scrambled eggs were tasteless and had a weird texture. The other food was good to okay. However, the people staying there trashed the breakfast area on Sunday morning. They were taking all the food as soon as it was put out-young kids and college kids. There wasn’t a lot left for people actually wanting to eat. Most of that food ended up in the trash. Such a waste. The staff was doing everything they could to keep up and they just couldn’t. The second morning was better because it was mostly seniors. The grounds were really nice. Reception staff were awesome. Pool area had a LOT of standing water on the ground and was slippery.
於 2024 年 5 月住了 2 晚

10/10 有夠讚

David

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
A1
於 2024 年 5 月住了 1 晚
Chad - GM 於 2024年5月17日回覆
Thank you so much!

8/10 不錯哦

Larry

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Old but nice
於 2024 年 5 月住了 1 晚
Chad - GM 於 2024年5月14日回覆
Not sure if you are talking about me or the hotel....but thanks for staying with us, our entire team appreciates your business.

10/10 有夠讚

ELISA

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great property! Parking was amazing !!! Rooms looked to be recently renovated. So nice & clean!
於 2024 年 5 月住了 2 晚
Chad - GM 於 2024年5月14日回覆
Thank you for your very kind review, we appreciate it!

8/10 不錯哦

Stephanie

商務旅客, 團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
In for a quick two night visit for work in Salem. Parking onsite was great and the location is beautiful. Spacious room, high ceilings and a window that opened. Beds weren’t super co forts le and they’ve opted for 4 square sized softer pillows per bed for sleeping but easy to arrange to find a comfortable position. The room has a wardrobe for hanging clothes along with an iron and board, hair dryer and minimal toiletries but lots available at the front desk by request. There is no sound insulation, however so any hallway activity and noise from Adjacent rooms or passerbys feels present in the actual room. Slept with a white noise app on the phone overnight which helped. If you are light sensitive the light bleed under and around the door is substantial, as are the LED’s on the smoke detector/CO monitor and the plug in clock radio, which can easily be covered with something or unplugged. Ample breakfast options although we didn’t partake- always a need for more vegan options, though. Serviceable gym but very warm and no visible HEPA filter or fans in sight. Didn’t use the pool but seemed well maintained. If you are Covid conscious, the pros are windows that open and self contained HVAC.
於 2024 年 5 月住了 2 晚
Chad - GM 於 2024年5月6日回覆
Thank you for the very detailed review of our hotel after your stay with us. We appreciate the nice rating, and apologize that we didn't provide you a perfect 5 out of 5 experience.

10/10 有夠讚

Savanah

於 2024 年 4 月住了 2 晚

8/10 不錯哦

Adem

Chad - GM 於 2024年5月3日回覆
Thank you for the nice rating. Hopefully next time we can earn a full 5 out of 5 from you.

8/10 不錯哦

Joseph

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This is the second time we've stayed here, because of the convenience of what we wanted to do, the amenities, and the affordability. Our only complaint was the comfort of the beds. A little too hard for our liking. But that's just us.
於 2024 年 4 月住了 3 晚
Chad - GM 於 2024年4月29日回覆
Thank you for the nice comments about our hotel. Apologies that you don't like our Serta mattresses.

10/10 有夠讚

Genevieve

於 2024 年 4 月住了 1 晚
Chad - GM 於 2024年5月17日回覆
Thank you for the perfect rating!

10/10 有夠讚

Suzanne,Levant

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Breakfast was fantastic!! Pool was warm, very good stay.
於 2024 年 4 月住了 1 晚
Chad - GM 於 2024年4月29日回覆
Thank you for the great comments and perfect rating, we truly appreciate it.

10/10 有夠讚

Hyejin

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
good
於 2024 年 3 月住了 1 晚
Chad - GM 於 2024年4月29日回覆
Thank you for the excellent rating!

10/10 有夠讚

angel

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Clean very nice i have stayed there almost 20 times
於 2024 年 4 月住了 1 晚
Chad - GM 於 2024年4月19日回覆
Thank you for the wonderful rating and for your continued business. We appreciate it!

10/10 有夠讚

Bob

情侶出遊
This is the best Best Western e have ever stayed in. We can’t say it any better than that.
於 2024 年 4 月住了 3 晚
Chad - GM 於 2024年4月17日回覆
Thank you so much!

10/10 有夠讚

Ramon

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Top
於 2024 年 4 月住了 1 晚
Chad - GM 於 2024年4月15日回覆
Thank you so much for the wonderful rating!

10/10 有夠讚

Ingrid,POMPANO BEACH

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I really really appreciate a nice and quiet place, also the friendly staff, great free breakfast, very spacious room, everything clean and with a nice smell. Beautiful view and surroundings!
於 2024 年 4 月住了 2 晚
Chad - GM 於 2024年4月8日回覆
Thank you for this excellent review!

10/10 有夠讚

Morgan

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Rooms were clean, well stocked, breakfast was amazing
於 2024 年 4 月住了 4 晚
Chad - GM 於 2024年4月8日回覆
Thank you so much, we are very happy to know you enjoyed your stay with us!

10/10 有夠讚

Joel

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The staff were very helpful and it was very clean. I would stay here again.
於 2024 年 3 月住了 5 晚
Chad - GM 於 2024年4月2日回覆
Thank you very much for the great review and rating after your stay here with us!

10/10 有夠讚

Barbara

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Loved how easy accessible this hotel is to restaurants and shopping centers. Its about a 20 min drive to Salem where my boyfriend and I spent our time. Would come again to stay.
於 2024 年 3 月住了 3 晚
Chad - GM 於 2024年4月2日回覆
Thank you so much for your wonderful review!

4/10 不太好

Melissa

親子旅遊
喜歡:整潔度
不喜歡:員工素質和住宿環境和硬體
The walls are so thin, ppl next to us were stupid loud so i called the front desk, they did nothing. I have a 2 year old and the ppl next door were yelling and playing music from 10 pm to 1 am, yelling at the top of their lungs. The pool was literally green. I only chose this hotel so me and the baby could swim and we couldnt, the only redeemable factor was the staff at breakfast. You have an amazing staff in the kitchen
於 2024 年 3 月住了 2 晚
Chad - GM 於 2024年3月29日回覆
Thank you for taking time to write your review of us, and for complementing our breakfast team. Our apologies that you such a tough experience here. We are very sorry the family that was next to you was so rude and discourteous to the rooms around them by being loud late at night.

10/10 有夠讚

Eric,Perrysburg

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice Property. Room was clean and spacious. Staff was very friendly and helpful. Daily Breakfast was good. Would stay here again.
於 2024 年 3 月住了 5 晚
Chad - GM 於 2024年3月29日回覆
Thank you very much for the wonderful review!

8/10 不錯哦

Mary

喜歡:整潔度、員工素質和住宿環境和硬體
Friendly staff, clean room, and good breakfast. However, the room next door played loud music, and kids were running down the hallway at 10:00 at night. Not sure where their parents were.
於 2024 年 3 月住了 1 晚
Chad - GM 於 2024年3月29日回覆
Thank you for the kind words about our staff. The kids you reference were on a field trip bus tour with their school and these chaperones did not help keep them under control as much as chaperones typically do.

10/10 有夠讚

Zaida

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
All the employees were very nice. The rooms were quiet. The breakfast selections were very good and replenished often. The tables in the breakfast room were frequently kept clean so there was always a table available to sit at. Overall, a wonderful experience.
於 2024 年 3 月住了 5 晚
Chad - GM 於 2024年3月25日回覆
Thank you so much for this excellent review! We are so happy to know you were happy here with us.

2/10 很糟糕

Crystal

於 2024 年 3 月住了 1 晚
Chad - GM 於 2024年4月15日回覆
Sorry to see you rating us a 1 out of 5 when you were a no-show for your reservation and didn't actually get to experience a stay with us.

8/10 不錯哦

Henry,White Plains

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 2 晚
Chad - GM 於 2024年3月25日回覆
Thank you for the nice rating.

10/10 有夠讚

sierra

情侶出遊, 家庭旅遊, 親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The staff were great! We forgot our son’s life vest and they had it up front waiting for us! The hotel is beautiful and the breakfast was great! Everything was great!
於 2024 年 3 月住了 2 晚
Chad - GM 於 2024年3月25日回覆
Thank you for this wonderful review, we truly appreciate it!

10/10 有夠讚

Allison

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We stayed for a week, for spring break. The room was very clean and quite large. The pool was very warm. There was a gym that had a decent amount of equipment. Staff was always friendly. Very good free breakfast (waffles, pancakes, eggs, sausage, bacon, cereal, yogurt, pre-packaged baked goods, juice, coffee, tea). There is a nice mall nearby, some fast food choices and also restaurants such as Olive Garden, Cheesecake Factory, and local restaurants also. There are multiple lobby areas which we enjoyed, since four people in one hotel room for a whole week can be a bit too much "togetherness"! We chose this location since it was central to both Boston and Salem, which we were visiting, and it has easy highway access.
於 2024 年 3 月住了 7 晚
Chad - GM 於 2024年3月20日回覆
Thank you so much for writing such a nice review of us and our area after your stay here, we truly appreciate it!

10/10 有夠讚

Andrew

於 2024 年 3 月住了 1 晚
Chad - GM 於 2024年4月8日回覆
Thank you very much!

10/10 有夠讚

Anna-Marie

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The staff here were friendly & extremely accommodating. We made 2 requests that could have been denied & we wouldn’t have been surprised but they were graciously granted. The room was large, clean & nicely appointed. Breakfast was very good. I did wish they had a selection of teas other than black but that is a personal preference.
於 2024 年 2 月住了 4 晚
Chad - GM 於 2024年3月7日回覆
Thank you very much for this wonderful rating and nice review of our team. So happy to see you found us to be clean and friendly!

10/10 有夠讚

brad

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
All good.
於 2024 年 2 月住了 1 晚
Chad - GM 於 2024年3月7日回覆
Thank you for the great rating!

4/10 不太好

Linda

家庭旅遊
喜歡:員工素質
不喜歡:整潔度
於 2024 年 2 月住了 1 晚
Chad - GM 於 2024年2月21日回覆
Wow, we are sorry to see you really didn't enjoy your stay with us. With no comments it is tough for us to understand why, but nonetheless please accept our apologies for not giving you a perfect 10 experience like we typically do for our guests.

10/10 有夠讚

Jean,Central

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice and close to everything
於 2024 年 2 月住了 1 晚
Chad - GM 於 2024年2月8日回覆
Thank you for the wonderful review and rating!

4/10 不太好

James

家庭旅遊
喜歡:整潔度
不喜歡:員工素質、住宿環境和硬體和客房舒適度
It's gone downhill
It was my third time at this hotel. First 2 were good - third trip, not so much. Had to switch to a new room as appliances were broke, then a maintenance guy walks in our room right as wife was getting out of shower. Neighboring room was smoking cigs in hallway. Breakfast was bad. Place just seems much worse than I remember from previous visits. Won't stay there a forth time.
於 2024 年 1 月住了 3 晚
Chad - GM 於 2024年1月30日回覆
Thank you for taking time to review us. Apologies to you that you didn't have a good experience with us this time. Your feedback has been shared with all departments so we can be sure not to have a duplicate experience for anyone else.

6/10 一般般

Vu

..
於 2024 年 1 月住了 1 晚
Chad - GM 於 2024年1月30日回覆
Our apologies we only provided you a 3 out of 5 experience. Hopefully next time we can give you our more typical 5 star experience.

10/10 有夠讚

Stephani

喜歡:整潔度、員工素質和住宿環境和硬體
Chad - GM 於 2024年1月30日回覆
Thank you for the perfect rating!

8/10 不錯哦

christine

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Hotel was very well kept, quiet and felt safe.
於 2024 年 1 月住了 1 晚
Chad - GM 於 2024年1月30日回覆
Thank you for the great comments and nice rating.

10/10 有夠讚

David

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 1 晚
Chad - GM 於 2024年1月30日回覆
Thank you for the wonderful rating!

10/10 有夠讚

Sharon

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
My go to when in town!
I always enjoy staying at the Best Western Plus North Shore Hotel. The rooms are clean & comfortable, and the staff is always inviting and friendly. The breakfast is a nice touch too!!
於 2024 年 1 月住了 1 晚
Chad - GM 於 2024年1月22日回覆
Thank you very much for making us your home away from home! We are quite touched by your ratings and nice comments about us. Looking forward to your next visit.

10/10 有夠讚

Gregory

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 3 晚
Chad - GM 於 2024年1月17日回覆
Thank you for the wonderful rating!

10/10 有夠讚

Tanya

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We needed to stay an extra night and the staff was super accomodating, hotel was clean and breakfast was decent. No issues for a quick stay.
於 2023 年 12 月住了 1 晚
Chad - GM 於 2024年1月8日回覆
Thank you for this wonderful review and rating!

10/10 有夠讚

Jessica

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very happy with our stay. The hotel was clean, bed was comfortable and the breakfast was great!
於 2023 年 10 月住了 1 晚
Chad - GM 於 2024年1月5日回覆
We are so happy you enjoyed your stay with us!

10/10 有夠讚

Amílcar,Everett

於 2023 年 12 月住了 1 晚
Chad - GM 於 2024年1月5日回覆
Thank you very much for the excellent rating!

8/10 不錯哦

Craig

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Best Western in Danvers
The hotel worked well for us while visiting family. It was clean and comfortable. The included breakfast was very good
於 2023 年 12 月住了 2 晚
Chad - GM 於 2024年1月5日回覆
Thank you for the nice comments and rating, we appreciate it.

8/10 不錯哦

George,Fryeburg

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Stayed here before. Convenient for what we needed.
於 2023 年 12 月住了 1 晚
Chad - GM 於 2023年12月20日回覆
Thank you for the nice rating.

8/10 不錯哦

Lynnette

喜歡:整潔度和員工素質
Was very good for the money. Staff very helpful and nice.
Chad - GM 於 2024年3月7日回覆
Thank you for the nice rating and kind words.

10/10 有夠讚

真實旅客

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
Chad - GM 於 2023年12月13日回覆
Thank you very much for the perfect rating!

8/10 不錯哦

Brielle

喜歡:整潔度、員工素質和住宿環境和硬體
Chad - GM 於 2024年2月8日回覆
Thank you for the nice rating.

10/10 有夠讚

Cynthia

喜歡:整潔度、員工素質和住宿環境和硬體
The man who checked us in was very friendly and welcoming. He also explained some quirks of the property, like breakfast being on the 2nd floor. Before coffee you may never find it.
於 2023 年 12 月住了 1 晚
Chad - GM 於 2023年12月8日回覆
Thank you for this lovely rating and kind comment about our Front Desk staff member. Hope to host you again here soon.

10/10 有夠讚

john

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very nice stay. I would recommend to others.
於 2023 年 11 月住了 5 晚
Chad - GM 於 2023年11月29日回覆
Thank you very much! We are all very happy that you were happy here with us.

6/10 一般般

Elizabeth

於 2023 年 11 月住了 1 晚
Chad - GM 於 2023年12月20日回覆
Thank you for reviewing us, and apologies we only provided a 3 out of 5 experience for you. Please let us know what happened at some point, because we don't like any ratings that aren't a full 5 out of 5. We want everyone to have a 5 out of 5 experience here with us.