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Reviews of Sur Beach Resort

2 out of 5
Sur Beach Resort
Beachfront, Pinaongon, Balabag, Boracay Island, Western Visayas

Reviews

8.6

Excellent

Rating 10 - Excellent. 30 out of 60 reviews" "
Rating 8 - Good. 22 out of 60 reviews" "
Rating 6 - Okay. 2 out of 60 reviews" "
Rating 4 - Poor. 5 out of 60 reviews" "
Rating 2 - Terrible. 1 out of 60 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Nabarun

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel for family stay at the station 1 of Boracay beach. Great complinetary breakfast option and perfect access to the beach
Stayed 2 nights in Feb 2024

8/10 Good

Reda

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property rooms are really old. Need to refurbish asap. Service is great and location is perfect.
Stayed 2 nights in Jun 2023

10/10 Excellent

Ma Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities
good hotel
Stayed 3 nights in May 2023
Response from Jen on 2023/6/24
Dear Sir/Madam,Greetings from Sur Boracay!On behalf of your Sur Beach Resort Management, We are delighted that you enjoyed every detail during your stay with us. Thank you so much for the compliments and appreciation of our service.Looking forward to your next visit to SUR.Thank you very much.Sincerely yours,JORILYN C. PRADO Reservation

10/10 Excellent

Banjo

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2021

10/10 Excellent

Alan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location and hotel!
Stay was all great! Highly recommended! Frontbeach, nice staff and really had a good time! Perfect location!
Stayed 3 nights in Mar 2020
Response from Sur Boracay on 2020/3/26
Dear Sir/Madame, Warm greetings from Sur Boracay! Thank you for your wonderful feedback. We are pleased to know that you enjoyed your stay with us. We hope to see you again in your next visit here in Boracay. Best regards, Sur Boracay

10/10 Excellent

Fey, Canada

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well mannered staff and accommodating! They are always greetings us with hi and good morning every morning which is so refreshing! They even orepared a birthday cake for me and anniversary decorations . Loved it! Thank you!
Stayed 3 nights in Feb 2020
Response from Sur Boracay on 2020/3/26
Dear Sir/Madame, Warm greetings from Sur Boracay! Thank you for your wonderful feedback. We are pleased to know that you enjoyed your stay with us. We hope to see you again in your next visit here in Boracay. Best regards, Sur Boracay

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from Sur Boracay on 2020/3/7
Dear Sir/Madame, Warm greetings from Sur Boracay! Thank you for your wonderful feedback. We are pleased to know that you enjoyed your stay with us. We hope to see you again in your next visit here in Boracay. Best regards,

10/10 Excellent

M&S, Cebu City PH

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay, we really had so much fun esp the kids since it is very accessible to the beach and we loved the garden theme or ambiance and also very courteous staffs. The place is very clean and the foods are delicious. The only bad side was the complimentary "toothbrush", which was I think an old stock or just not a good quality of product. We used it and was gagging because the bristles came off and stucked in our gums/teeth, so we bought new ones from Budget Store. I suggest to probably get a new supplier of it to avoid customer complaints. But still, our overall stay was awesome. Thank you SUR BORACAY! Hope to be back soon!
Stayed 3 nights in Feb 2020
Response from Sur Boracay on 2020/3/1
Dear Sir/Madame, Warm greetings from Sur Boracay! Thank you for your feedback. We have noted all your concerns, we will address this accordingly. We hope to see you again in your next visit here in Boracay. Best regards,

4/10 Poor

MERCEDES

Traveled with family
Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Feb 2020
Response from Sur Boracay on 2020/2/27
Dear Sir/Madame, Warm greetings from Sur Boracay! Thank you for your feedback. We apologize for the inconvience caused during your stay. We will address your concerns accordingly. We hope to see you again in your next visit here in Boracay. Best regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020
Response from Sur Boracay on 2020/2/15
Dear Sir/Madame, Warm greetings from Sur Boracay! Thank you for your wonderful feedback. We are pleased to know that you enjoyed your stay with us. We hope to see you again in your next visit here in Boracay. Best regards, Sur Boracay

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is nice and affordable. I would love to come back and stay in azur beach resort.
Stayed 2 nights in Jan 2020
Response from Sur Boracay on 2020/2/15
Dear Sir/Madame, Warm greetings from Sur Boracay! Thank you for your wonderful feedback. We are pleased to know that you enjoyed your stay with us. We hope to see you again in your next visit here in Boracay. Best regards, Sur Boracay

4/10 Poor

Mark, Australia

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
A dirty hat found under my bed on my second day of stay. It means room was not properly cleaned prior to my arrival. Bathroom door needs repair
Stayed 3 nights in Jan 2020
Response from Sur Boracay on 2020/2/15
Dear Sir/Madame, Warm greetings from Sur Boracay! Thank you for your feedback. We apologize for the inconvience caused during your stay. We will address your concerns accordingly. We hope to see you again in your next visit here in Boracay. Best regards, Sur Boracay

10/10 Excellent

Robins, Los Angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable and accessible to the Main road and beach front. Staff is so friendly and very accommodating. WiFi was down the whole time I was there so hopefully that will be fixed since Boracay doesn’t have great cell phone receptions
Stayed 1 night in Nov 2019
Response from Sur Boracay on 2019/12/6
Dear Sir/Madame, Warm Greetings from Sur Boracay! Thank you for your ratings about your stay. Best Regards!

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2019
Response from Sur Boracay on 2019/12/6
Dear Sir/Madame, Warm Greetings from Sur Boracay! Thank you for your ratings about your stay. Best Regards!

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location locatio!
Stayed 2 nights in Nov 2019
Response from Sur Boracay on 2019/12/6
Dear Sir/Madame, Warm Greetings from Sur Boracay! Thank you for your ratings about your stay. Best Regards!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great views, perfect place for a getaway.
We have stayed here now on two occasions. Both times have been fantastic, the first stay we took our daughter a couple of months ago and chose the Seaview room. This room is excellent and is a pretty large room with a decent balcony and the perfect view. The second stay was just as nice although we opted for a non-sea view as it was booked already. The staff is friendly and the hotel is well-positioned on the quieter part of station 1. They have a happy hour from 11 am until 11 pm. I would def recommend this hotel.
Stayed 1 night in Nov 2019
Response from Sur Boracay on 2019/12/6
Dear Sir/Madame, Warm Greetings from Sur Boracay! Thank you for your ratings about your stay. Best Regards!

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Not a resort, and no beach - nice if you go in with the correct expectations, no WiFi in rooms, pool was pretty
Stayed 4 nights in Oct 2019
Response from Sur Boracay on 2019/12/6
Dear Sir/Madame, Warm Greetings from Sur Boracay! Thank you for your ratings about your stay. Best Regards!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2019
Response from Sur Boracay on 2019/12/6
Dear Sir/Madame, Warm Greetings from Sur Boracay! Thank you for your ratings about your stay. Best Regards!

8/10 Good

Wengtai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Surboracay on 2019/10/27
Dear Sir/Madame, Warm Greetings from Sur Boracay! Thank you for your ratings about your stay. Best Regards!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from Surboracay on 2019/10/27
Dear Sir/Madame, Warm Greetings from Sur Boracay! Thank you for your ratings about your stay. Best Regards!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019
Response from Surboracay on 2019/10/27
Dear Sir/Madame, Warm Greetings from Sur Boracay! Thank you for your ratings about your stay. Best Regards!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couldn't ask for more
Superb experience. The resort is at the beach-front. Staffs are accomodating. Toiletries were replenished and towels are changed daily. They have good breakfast buffet choices as well.
Stayed 3 nights in Oct 2019
Response from Surboracay on 2019/10/27
Dear Sir/Madame, Warm Greetings from Sur Boracay! Thank you for your ratings about your stay. Best Regards!

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could not have asked for a better position. Quiet end of the beach. Nice walk back from restaurants along the beach. Rooms were clean and a good size. Bar is a great place to have a nice drink. Service was great.
Stayed 2 nights in Sep 2019
Response from Sur Boracay on 2019/9/14
Dear Sir Jeff, Thank you for your wonderful feedback. We are pleased to know that you enjoyed your stay with us. We hope to see you again in your next visit here in Boracay.

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Sur Boracay Family on 2019/9/21
Dear Sir/Madame, Warm Greetings from Sur Boracay! Thank you for your ratings about your stay. Best Regards!

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Choice
Evrything in this hotel are excellent. We had fun staying here, nice location too and the staff are friendly😊
Stayed 5 nights in Jul 2019
Response from Sur Beach Resort on 2019/7/25
Dear Ma’am Pamela, Thank you for your wonderful feedback. We are pleased to know that you enjoyed your stay with us. We hope to see you again in your next visit here in Boracay.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We requested for a room change after the first night since the room given us was near the walkway and you can hear people talking loudly. Our request was promptly dealt with.
Stayed 3 nights in Jul 2019
Response from Ranny on 2019/7/19
Dear Guest, Thank you for taking the time to write your experience during your stay with us at Sur Boracay. We truly appreciate your feedback as these motivates us to do better in our service. Looking forward to see you again in the near future. Best Regards!

8/10 Good

S

Traveled with family
Liked: Cleanliness, staff & service
Lots of charm, very cute. No elevator which was a bummer. Ate dinner at the restaurant one night. Food wasn’t good and service was very slow despite the fact that it wasn’t busy.
Stayed 3 nights in Jul 2019
Response from Surboracay on 2019/10/27
Dear Sir/Madame, Warm Greetings from Sur Boracay! Thank you for your ratings about your stay. Best Regards!

8/10 Good

Aileen, California

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good beachfront resort in the quiet part of boracay staff are friendly and quick to attend to requests.
Stayed 2 nights in Jul 2019
Response from Management on 2019/7/6
Dear Ma’am Aileen, First of all, thank you for taking the time to write your experience during your stay with us at Sur Boracay. We truly appreciate your feedback as these motivates us to do better in our service. Again, thank you and we are looking forward to see you again in the near future. Sincerely,

10/10 Excellent

Verified traveler

Stayed 3 nights in Jun 2019
Response from Ranny on 2019/7/3
Thank you for staying with us. we appreciate your feedback

10/10 Excellent

Kathryn Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2019
Response from Ranny on 2019/5/16
Thank you for your wonderful feedback. We are pleased to know that you enjoyed your stay with us. We hope to see you again in your next visit here in Boracay.

8/10 Good

Ver, Tampa Bay,Fl

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, quiet and far from the crazy crowd. Need to step up a bit on amenities. Door locks need an upgrade as our door always swing open despite being locked from the inside.
Stayed 4 nights in Mar 2019
Response from Surboracay on 2019/10/27
Dear Sir/Madame, Warm Greetings from Sur Boracay! Thank you for your ratings about your stay. Best Regards!

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Price for great location and service
Location is great. it is located by the beach, specifically in Station 1. This is a perfect location for us since we want to be away from the loud parties of Station 2. Since the hotel is by the beach, you have access to the free lounge chairs. Customer service was great. Everyone was smiling and nice. EVERYONE greeted us. Free breakfast was not a disappointment. We stayed for 3 days and the food was not the same every day. There was welcome drinks and towels upon check-in. And there was free key chain with a thank you note upon check out. When there was an outage with the phone connection, they took the initiative of leaving a note to each room informing us of the outage. The price is also great considering it's location and the level of service. It has a Station 2 price for a Station 1 hotel. the only cons: no elevators - so it will be tiresome if you're staying in the upper floors. wifi password is only limited to 2 users (i'm not sure if it was based on room occupancy or number of people checked in). but the passwords can only be used once per device. this was a challenge for us since we wanted to use: my husband's phone, my phone and my work laptop. unfortunately, i only found out about it after i've used both passwords to the phones. so i don't have anything for my laptop. i had to do all my work-related stuff from my phone. other than these 2, our stay was generally great.
Stayed 3 nights in Mar 2019
Response from Ranny on 2019/5/7
Dear Ma'am Joy, Thank you for your wonderful comments about your stay with us. We are happy to know that you appreciate our service as these motivates us to perform better. Looking forward to serve you again in your next visit here in Boracay. Sincerely,

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were all friendly and attentive, perfect location, beachront that’s not overcrowded, prices of food and drinks are very reasonable. Will definitley stay there again!
Stayed 2 nights in Feb 2019
Response from Surboracay on 2019/10/27
Dear Sir/Madame, Warm Greetings from Sur Boracay! Thank you for your ratings about your stay. Best Regards!

8/10 Good

Esther

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay on a budget
Clean rooms, friendly and hospitable staff, beach front, in a very good location!
Stayed 3 nights in Jan 2019
Response from Ranny on 2019/1/16
Dear Ma'am Esther, Warm Greetings from Sur Boracay! First of all thank you for staying with us at Sur Boracay and for having the time to provide us with a delightful feedback. Your kind words about our service inspires us to try even harder. Again, thank you and we hope to see you again in your next visit here in Boracay. Thank you and Best Regards!

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
Awful Service
Terrible service. We wouldn't recommend or go back to this resort. We stayed in 2 rooms for 2 nights and service is very lacking. Wifi wasnt working, housekeeping is not efficient.
Stayed 2 nights in Dec 2018
Response from Surboracay on 2019/10/27
Dear Sir/Madame, Warm Greetings from Sur Boracay! Thank you for your ratings about your stay. Best Regards!

10/10 Excellent

Richard, Virginia Beach, VA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, friendly staff and good service. Beach view is nice also and clean.
Stayed 2 nights in Nov 2018
Response from Sur Boracay Family on 2018/11/8
Dear Sir Richard, Warm Greetings from Sur Boracay! Thank you very much for the appreciation of our service. See you on your next trip.:) Best Regards! Sur Boracay Family!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to Chill
The staff are really friendly. You could always see them cleaning the halls. There is a bar multiple lounge areas. From 2pm to 8pm there is a promo for the cocktails and local beer. The rooms are spacious clean and well ventilated. Even if its hot outside the airconditioning works magic unlike other places once it gets too hot outside the room temperature suffers.
Stayed 3 nights in Nov 2017

10/10 Excellent

Dorothy Faye

Liked: Cleanliness, staff & service, room comfort
Comfortable stay for 2 nights..
Stayed for 2 nights.. place is clean, breakfast buffet thumbs up, staff courteous and helpful, location by the beach, Shower is faulty in our room but overall stay was good..
Stayed 2 nights in Oct 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beachfront hotel
We had a 2 night stay here and we enjoyed it. The staff were very friendly, breakfast buffet was good and the beach front is nice. Good spot in Station 1.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Hotel is nice but restaurant staff was not so good, discouraging to charge meals to room but not giving a bill receipt, we wanted to argue with hotel staff but it will only ruin our vacation. Anyway, without the corrupt staff members, overall sur is one of the best in boracay!

10/10 Excellent

Lalaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, location and service.
We had a wonderful all girls weekend getaway. Juvy and the rest of the staff were very warm and service oriented. Food did nkt disappoint. Coffee could be improved though - but over all we were happy and will be sure to go back!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Mina, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel
Great hotel, clean and good service. The wifi was spotty and slow. The breakfast was great. Loved getting beachfront massages from their staff for a great price.

10/10 Excellent

sook yee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
Remodeled from last time but bathroom have no place to place change clothes and toothbrushes. There was NO WIFI at all but advertised offering free wifi. Water coming out of wall fr bathroom, they caulked it. Beach front is a plus, Some staff are friendly. Continental breakfast is good.
The cabanas
Breakfast. You will like it
The only closet and table to put your stuff

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay with awesome beach front bar
Hotel room was very clean and staff are very friendly and helpful. Will definitely stay here again

8/10 Good

Karl Heinrich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sauber, nettes personal, ruhig, direct im strand, Frühstücksbuffet sehr gut !!!!
Stayed 4 nights in Jan 2020
Response from Sur Boracay on 2020/2/15
Dear Sir/Madame, Warm greetings from Sur Boracay! Thank you for your wonderful feedback. We are pleased to know that you enjoyed your stay with us. We hope to see you again in your next visit here in Boracay. Best regards, Sur Boracay