All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Dear Valued Guest, Mabuhay from Four Points by Sheraton Boracay! Thank you for posting your comment. We always value inputs and suggestions as our guests’ satisfaction, comfort, and safety is always our primary concern. We admit that given the generality of your statement, we are not in a position to properly review and accordingly provide feedback. But we definitely invite you to contact us so we can properly understand and assess what may have transpired during your stay given the gravity of your feedback. Please feel free to do so by contacting us directly at your earliest convenience. Rest assured that we welcome every opportunity to improve our services and that we remain committed to creating memorable, genuine, and distinct hotel experiences for our guests and community. Best Regards, Clarissa MallareReservations Manager
Ten days before departure (one month after booking) we were told that the hotel was booked at the wrong price so it was canceled. Was no answer to get by phone or mail. Incredibly poor customer service, absolutely do not recommend this hotel to anyone!
We stayed for 5 days in the hotel and were very happy with our stay. Service was great and rooms were very clean. If you ever needed something they would kindly assist you! Only 2 minutes walk to white beach (and NOT 30 min as it says in hotels.com). Would absolutely recommend it!
Thomas
Stayed 6 nights in Dec 2019
Response from Jeoff Solas on 2020/1/15
Dear Thomas, thank you for your perfect 10 score and I will be glad to extend your commendation to our team. Summer is getting more fun here in Boracay and we will be more than happy to welcome you again!