We wanted to love our stay. The location is amazing and within walking distance to everything you need in the cute downtown. The restaurant is decent and convenient. The rooms were only ok - need updating. For $300+ a night, there were several key things lacking for us. Upon arrival, we pulled up to the office to check in, as we hadn’t been notified to do otherwise. But you actually have to check in at a completely different hotel 2 blocks away. One way road, so we had to walk down and figure it all out. Then, they don’t clean your room each day. You have to call for any supplies you need. So our room wasn’t touched up at all during our 3 nights. The nail in the coffin was they had an ice delivery truck blocking the one entrance and exit to the parking lot for 20 minutes. We were trying to leave and asked them to move, they wouldn’t and were quite rude. We then asked the office staff if they could ask the truck to move, and they wouldn’t. Said it was “just the way it is with their one way entrance”. We were really surprised they wouldn't do anything about their entire parking area being blocked for 20 minutes despite their customers trying to get in and out. We ended up being late for meeting up with people. All these things left us feeling ultimately uncared for as customers, especially for such a highly priced room.
