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Reviews of Highland Hills Motel and Cabins – A Master Hosts Resort

2.5 out of 5
Highland Hills Motel and Cabins – A Master Hosts Resort
2748 Highway 105, Boone, NC

Reviews

7.0

Good

Rating 10 - Excellent. 106 out of 418 reviews" "
Rating 8 - Good. 122 out of 418 reviews" "
Rating 6 - Okay. 81 out of 418 reviews" "
Rating 4 - Poor. 62 out of 418 reviews" "
Rating 2 - Terrible. 47 out of 418 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

Vincent

Traveled with family
Disliked: Property conditions & facilities
Run down, back door lock was completely broken. Beds were not comfortable, on run down, wooden frame. Dimly lit. Not worth the money.
Stayed 1 night in Apr 2024

8/10 Good

Alex

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service
Property was average
Stayed 1 night in Mar 2024

10/10 Excellent

Ana

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

2/10 Terrible

Venkat

Stayed 2 nights in Dec 2023

6/10 Okay

Angela

Traveled with family
Stayed 1 night in Dec 2023

6/10 Okay

Christopher

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room review
The hotel is simply old but serviceable. I would stay again but with a better understanding of what it is. Biggest problem was sink would spray you.
Stayed 1 night in Dec 2023

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

James

Traveled with partner
Liked: Staff & service
Needs updated. Plumbing slow.
Stayed 1 night in Nov 2023

10/10 Excellent

mary

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed the convenience of a full kitchen and comfort of a cozy cottage.
Stayed 1 night in Nov 2023

6/10 Okay

Karla

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Charming but with some issues
Stayed 1 night in Oct 2023

8/10 Good

Lisa

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Oct 2023

8/10 Good

Jeff

Traveled with partner
Disliked: Property conditions & facilities
.
Stayed 1 night in Oct 2023

8/10 Good

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable cabin
Dated cabin in convenient location. Could use some updates but overall comfortable.
Stayed 2 nights in Sep 2023

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities
There were roaches everywhere. I did not have hot water the evening I checked in nor the following morning I checked out. Maintenance said it was due to many people using the hot water at the same time. I’m positive there were not many people using the hot water at 11:00pm the night before. I asked for the owner / manager to return my call to resolve issue before I send this review. It’s been 2 weeks now without a response from management.
Stayed 1 night in Sep 2023

2/10 Terrible

Kenneth

Roaches and burned out lights. Bedbugs. Not clean.
Stayed 1 night in Sep 2023

2/10 Terrible

William

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not good
This place is borderline dump. Pics of the room don’t tell the real picture. Roaches and bugs in the room, not very clean, things falling apart, musty smell and the list goes on. Look somewhere else for a hotel room.
Stayed 1 night in Sep 2023

10/10 Excellent

James

Stayed 2 nights in Sep 2023

6/10 Okay

Olivia, Durham

Business traveler
Liked: Cleanliness
Disliked: Staff & service
The room was spacious and had a deck (a plus!). Decor was dated but made it feel cozy. Internet worked on my cell phone but would not stay connected more than 3 minutes on my laptop. This was inconvenient as I needed to get work done. The hard beds made for a poor night's sleep. If you like hard beds and don't need a strong internet, than it may work for you. Its in a nice wooded setting and also on 105, which means the sound of traffic is present all day. Around 11 pm though, it becomes quiet until morning. Staff were underwhelming.
Stayed 2 nights in Sep 2023

6/10 Okay

susanne

Liked: Cleanliness
Decent, no frills.
Room was dated but clean and comfortable enough. No frills but was nice to be away from the road.
Stayed 1 night in Aug 2023

6/10 Okay

Verified traveler

Disliked: Room comfort
nope
Sorry but I had to fix the bathroom toilet. it was running when we when in and no one was in the office when I called, but she was short of help. Not worth the money to stay there again.
Stayed 1 night in Aug 2023

10/10 Excellent

carlton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great
Stayed 2 nights in Aug 2023

10/10 Excellent

Marilyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property in nice area. Property was clean and close to everything. Only thing I didn't like was guest close by was very noisy late at night.
Stayed 3 nights in Aug 2023

4/10 Poor

Christine

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Does not match website photos
Staff was very helpful and friendly but the room had a bad oder in it. The bathroom had a disgustingly stained toilet and tub. I refused to use either. Almost every tile in bathroom was cracked.
Stayed 2 nights in Aug 2023

10/10 Excellent

Janine

Stayed 1 night in Aug 2023

6/10 Okay

Natasha

Liked: Staff & service
Disliked: Property conditions & facilities
Cheap but certainly no frills accommodation. Good to be close to great food options of Pedalin Pig Smokehouse and Troy's Diner.
Stayed 1 night in Aug 2023

10/10 Excellent

Vicky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needed a table for micro to sit upon and the mini fridge never got cold but we were there overnight so got some ice and kept everything in our cooler. Cute room and quite.
Stayed 1 night in Aug 2023

8/10 Good

Michelle

Traveled with family
Liked: Cleanliness
Disliked: Amenities
Plumbing for toilet needs some work. Water pressure in shower greatly reduces just after 1 minute. Clean room. Non-smoking room but cigarette butts on deck balcony found.
Stayed 2 nights in Aug 2023

8/10 Good

Richard

Liked: Cleanliness, staff & service, room comfort
The motel was very clean, and the staff was very nice, but the motel is old, and a bit run down. The entrance, bathroom and patio doors in my room were all sticking and hard to open. The internet service was unusable. Had to run the hot water for 10 minutes before it got warm.
Stayed 2 nights in Jul 2023

6/10 Okay

Carol

Traveled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
I liked the look of the cabin motel and that there was a balcony to sit out on. I did not like stairs, which are steep and sloped. My 84-year-old mother was having a lot of trouble navigating those and they didn't have a room to switch us to. The bathroom toilet didn't flush very well, tile around toilet was cracked, and sink was hard to turn off and on (mother was not strong enough to operate it).
Stayed 2 nights in Jul 2023

4/10 Poor

Deborah

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Pool was closed. Staff said the water was green. Staffs clothes were sloppy and ditty. Over all apperance of a crack house.
Stayed 1 night in Jul 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Aaron

Stayed 1 night in Jul 2023

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

JAMES

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice balconies
Stayed 1 night in Jul 2023

8/10 Good

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, great cabins, dog friendly 🙏
Stayed 1 night in Jul 2023

10/10 Excellent

Lindsay

Stayed 1 night in Jul 2023

6/10 Okay

Wendy

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Friendly staff. Room okay.
The staff was super friendly. The room was dusty, tub dirty, and there were holes in our comforter and stains on the carpet. The hotel pool is located right near a really busy road. The view from our room was nice though.
View from our room
View from our room
Stayed 1 night in Jun 2023

4/10 Poor

Shawn

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not very pleased
The ac didn’t work in the first room, then we were put in another room that was sub par to the first room. The shower didn’t work properly and only had a trickle of water coming out. Couldn’t wash the soap or shampoo off.
Stayed 2 nights in Jun 2023

6/10 Okay

Regina

Liked: Staff & service
Stayed 2 nights in Jun 2023

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The ladies working the desk were absolutely wonderful. The room was very nice and the facility was clean and quiet. I would recommend this hotel to friends and family and would stay there again when in the area.
Stayed 1 night in Jun 2023

8/10 Good

Casandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only downside was that the whirlpool tub took a solid hour to fill up enough to turn on the jets. Everything else was fantastic!
Stayed 1 night in Jun 2023

10/10 Excellent

Starlyna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend
It was a cute little quite Cabin my family and I enjoyed our stay we had Great Views and no one bothered us despite what many said the cabin was cozy and Perfect for our Stay Bug free and clean water was perfect for a hot bath and staff was so sweet to help us in whatever we needed will be going back to stay in the future
Stayed 3 nights in May 2023

6/10 Okay

Michelle

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 1 night in May 2023

10/10 Excellent

GRAMS, HILLSBOROUGH

Traveled with partner
Liked: Staff & service, property conditions & facilities
Nice place that was affordable.
Stayed 1 night in Apr 2023

10/10 Excellent

Billy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anniversary
Our stay was perfect for a couple day get away for our anniversary!
Stayed 2 nights in Apr 2023

10/10 Excellent

Efrain

Traveled with family and small children, Traveled with pets
Liked: Staff & service, amenities, property conditions & facilities
Cabins are clean and cozy. Perfectly located near mountain attractions. Love that they are pet friendly!
Stayed 1 night in Mar 2023

10/10 Excellent

Tj

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great