Front of property

Reviews of Hyatt Place Bogota/Convention Center

4 out of 5

Reviews

9.4

Exceptional

Rating 10 - Excellent. 463 out of 597 reviews" "
Rating 8 - Good. 87 out of 597 reviews" "
Rating 6 - Okay. 21 out of 597 reviews" "
Rating 4 - Poor. 10 out of 597 reviews" "
Rating 2 - Terrible. 16 out of 597 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Harold

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place. Very quiet.
Stayed 4 nights in Apr 2024
Response from Juan Meyer on 2024/4/29
Estimado Harold,¡Gracias por tomarte el tiempo para dejarnos una calificación perfecta en Expedia! Nos alegra mucho saber que tu estancia en nuestro hotel fue excelente y que disfrutaste de la tranquilidad que ofrecemos.En Hyatt Place Bogotá nos esforzamos por brindar a nuestros huéspedes una experiencia memorable, y tus amables palabras nos motivan a seguir haciéndolo.Esperamos tener el placer de recibirte nuevamente en el futuro para otra estancia excepcional. Si necesitas algo más en tu próxima visita, no dudes en hacérnoslo saber.¡Gracias de nuevo por elegirnos y por compartir tu experiencia!Atentamente,Juan MeyerGerente GeneralHyatt Place Bogotá

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access
Stayed 2 nights in Apr 2024
Response from Juan Meyer on 2024/4/25
Thank you, Greg, for your perfect rating and kind words about your experience at Hyatt Place Bogotá.We're pleased to hear that you found easy access during your stay. We value your feedback and look forward to welcoming you again in the future to provide another exceptional experience.Thank you for choosing us and for sharing your feedback!Best regards,Juan MeyerGeneral ManagerHyatt Place Bogotá

10/10 Excellent

Arturo Emilio

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 4 nights in Apr 2024
Response from Juan Meyer on 2024/4/17
¡Gracias, Arturo Emilio, por tu excelente reseña! Nos alegra saber que encontraste nuestra ubicación satisfactoria.La ubicación es un aspecto fundamental para nosotros, y nos esforzamos por ofrecer una ubicación conveniente para que nuestros huéspedes disfruten al máximo de su estancia en Bogotá.Esperamos recibirte nuevamente en el futuro para seguir proporcionándote una experiencia excepcional. ¡Gracias por elegirnos y por compartir tu experiencia! Si hay algo más en lo que podamos ayudarte, no dudes en hacérnoslo saber.

10/10 Excellent

Armando

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy to get to from the airport. Very easy to move around from there to other parts of Bogota.
Stayed 8 nights in Apr 2024
Response from Juan Meyer on 2024/4/17
¡Gracias, Armando, por tu maravillosa reseña! Nos alegra saber que encontraste nuestro hotel fácil de acceder desde el aeropuerto y conveniente para explorar otras partes de Bogotá.Proporcionar opciones de transporte convenientes y una ubicación estratégica es importante para nosotros, y nos alegra que haya contribuido a que tu estancia fuera agradable.¡Agradecemos tus comentarios y esperamos tener el placer de darte la bienvenida nuevamente para otra excelente estadía en el futuro! Si hay algo más en lo que podamos ayudarte, no dudes en hacérnoslo saber.

10/10 Excellent

Valeska, Noord

Liked: Cleanliness, staff & service, property conditions & facilities
Own transportation outside. No need to wait for taxies
Stayed 3 nights in Apr 2024
Response from Juan Meyer on 2024/4/17
Thank you, Valeska, for your excellent review! We're delighted to hear that you appreciated the convenience of having your own transportation available outside our hotel. Providing easy and efficient transportation options for our guests is one of our priorities, and we're glad to hear that it contributed positively to your experience. We look forward to welcoming you back for another fantastic stay in the future! If there's anything else we can do to make your next visit even better, please don't hesitate to reach out.

10/10 Excellent

Ismary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved the location. The staff were so amacible! The private transportation. The delicious breakfast. Loved everything about it👍
Stayed 3 nights in Apr 2024
Response from Juan Meyer on 2024/4/17
Thank you so much, Ismary, for your fantastic review! We're thrilled to hear that you loved our hotel, especially the convenient location, our friendly staff, private transportation service, and delicious breakfast.Your satisfaction means the world to us, and we're delighted that we could contribute to making your stay enjoyable. We look forward to welcoming you back for another wonderful experience in the future! If there's anything else we can do to enhance your next stay, please don't hesitate to let us know.

10/10 Excellent

Yasmany

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff and hotel. We really enjoyed our stay.
Stayed 4 nights in Mar 2024
Response from Juan Carlos Meyer on 2024/4/3
Dear Yasmany,Thank you for taking the time to leave such a positive review of your stay at Hyatt Place Bogotá! We're thrilled to hear that you found our staff and hotel lovely, and that you truly enjoyed your time with us. Providing excellent service and creating memorable experiences for our guests is always our top priority, and we're delighted that we were able to exceed your expectations.We hope to have the pleasure of welcoming you back again soon for another enjoyable stay.Best regards,Juan MeyerGeneral ManagerHyatt Place Bogotá

10/10 Excellent

Liudmyla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay at the Hayat hotel was fantastic! The hotel has a great location with plenty of restaurants nearby. It feels safe, clean, and new, and the staff are amazing. However, I would recommend that the hotel staff improve their English communication skills. Additionally, softer pillows would enhance the comfort of the rooms. Despite these minor issues, everything else was perfect, and we look forward to returning in the future.
Stayed 4 nights in Mar 2024
Response from Juan Carlos Meyer on 2024/4/3
Dear Liudmyla,Thank you for sharing your fantastic experience at Hyatt Place Bogotá! We're thrilled to hear that you enjoyed our convenient location, cleanliness, and the friendliness of our staff. Your feedback regarding English communication skills and pillow comfort is greatly appreciated, and we will certainly take it into consideration as we strive to improve our guest experience.We're delighted that despite these minor issues, you still had a perfect stay, and we can't wait to welcome you back in the future.Warm regards,Juan MeyerGeneral ManagerHyatt Place Bogotá

10/10 Excellent

Carlos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service!
Stayed 3 nights in Feb 2024
Response from Juan Carlos Meyer on 2024/3/22
Dear Carlos,Thank you very much for your excellent rating and kind words about our customer service on Expedia. We are delighted to hear that you had a memorable experience at Hyatt Place Bogotá.In our commitment to providing exceptional service, we strive to exceed our guests' expectations at every opportunity. Your recognition inspires us to continue working hard to deliver unforgettable experiences to all our visitors.We look forward to welcoming you back on your next visit to Bogotá.Warm regards,Juan MeyerGeneral ManagerHyatt Place Bogotá

10/10 Excellent

Fredrick, Locust grove

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 3 nights in Mar 2024
Response from Juan Carlos Meyer on 2024/3/22
Dear Fredrick,Thank you for your excellent 5-star rating on Expedia. We're thrilled to hear that you had an awesome experience at Hyatt Place Bogotá.Your positive feedback is greatly appreciated, and we look forward to welcoming you back for another outstanding stay in the future.Warm regards,Juan MeyerGeneral ManagerHyatt Place Bogotá

10/10 Excellent

Natasha

Stayed 2 nights in Mar 2024
Response from Juan Carlos Meyer on 2024/4/3
Estimada Natasha,¡Muchas gracias por tu calificación perfecta de 5 sobre 5 y por compartir tu experiencia con nosotros! Nos alegra saber que disfrutaste de tu estancia en Hyatt Place Bogotá. Siempre nos esforzamos por brindar un servicio excepcional y crear experiencias memorables para nuestros huéspedes, y es gratificante saber que hemos logrado hacerlo contigo.Esperamos con ansias poder recibirte nuevamente en el futuro y brindarte otra estancia maravillosa.¡Saludos cordiales!Juan Meyer Gerente General Hyatt Place Bogotá

8/10 Good

Lucia

Stayed 3 nights in Mar 2024
Response from Juan Carlos Meyer on 2024/4/3
Estimada Lucía,Agradecemos sinceramente tu calificación de 4 sobre 5 y por compartir tus comentarios sobre tu estancia en Hyatt Place Bogotá. Nos alegra saber que tu experiencia fue positiva en general. Valoramos tus comentarios y cualquier sugerencia que puedas tener para mejorar nuestro servicio será tomada en cuenta para garantizar que cada visita sea aún mejor.Esperamos tener la oportunidad de recibirte nuevamente en el futuro y brindarte una experiencia aún más satisfactoria.Saludos cordiales,Juan MeyerGerente GeneralHyatt Place Bogotá

6/10 Okay

Joel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only concern was , we stay 4 people in the room, and they just put 3 towels and 1 toilet paper. Remembered about that few times, until de las day finally they do it.
Stayed 3 nights in Mar 2024
Response from Juan Carlos Meyer on 2024/3/13
Dear Joel,Thank you for sharing your feedback regarding your recent stay with us. We appreciate your valuable input as it helps us to continually improve our services.We apologize for the oversight in providing adequate amenities for your room during your stay. Your comfort and satisfaction are our top priorities, and we regret any inconvenience this may have caused. Rest assured, we have addressed this issue with our housekeeping team to ensure that such oversights are avoided in the future.We hope that despite this concern, you were able to enjoy your overall experience at our hotel. Should you choose to stay with us again in the future, please do not hesitate to inform our staff of any specific requirements or preferences you may have, and we will do our utmost to accommodate your needs.Thank you once again for your feedback, and we hope to have the opportunity to welcome you back for a more seamless and enjoyable stay in the future.Warm regards,Juan MeyerGeneral ManagerHyatt Place Bogotá

10/10 Excellent

Hector

Traveled with family
Liked: Amenities
Air-conditioning didn’t work
Stayed 2 nights in Feb 2024
Response from Juan Carlos Meyer on 2024/2/27
Dear Hector,Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your review and apologize for any inconvenience you experienced with the air conditioning in your room.Ensuring our guests' comfort is a top priority for us, and we regret that we fell short of meeting your expectations in this regard. Please accept our sincerest apologies for any discomfort caused by the malfunctioning air conditioning unit.We take your feedback seriously and will address this issue with our maintenance team immediately to ensure that it is promptly resolved and that similar incidents are avoided in the future. Your comfort is important to us, and we want to assure you that we are committed to providing a comfortable and enjoyable stay for all our guests.Thank you once again for bringing this matter to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a flawless experience that exceeds your expectations.Warm regards,Juan MeyerGeneral ManagerHyatt Place Bogotá

10/10 Excellent

Warren

Stayed 3 nights in Feb 2024
Response from Juan Carlos Meyer on 2024/3/22
Dear Warren,Thank you so much for your outstanding 5-star rating on Expedia. We truly appreciate your feedback and are thrilled to hear that you had a wonderful experience at Hyatt Place Bogotá.We will certainly share your kind words with our staff, as they work tirelessly to ensure that every guest has a memorable stay.We look forward to the opportunity of welcoming you back in the future for another exceptional stay.Warm regards,Juan MeyerGeneral ManagerHyatt Place Bogotá

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a young lady, brown skin from Columbia with a beautiful smile, humble and gorgeous. She helped me get water from the counter, spoke good english & helped me understand my first visit to Bogota. She was located on the second floor outside of the dinning room. Near customer service. There was also a man whom helped me at night get get water and pastries. He spoke english too and was very polite. Thanks for you guys level of service...LEONARD
Stayed 3 nights in Feb 2024
Response from Juan Carlos Meyer on 2024/2/21
Thank you for providing the review, Leonard! We're delighted to hear about your positive experience with our staff members. It's wonderful to know that our team members went above and beyond to assist you during your visit to Bogotá. Your kind words about their helpfulness, language skills, and politeness are truly appreciated.We take pride in delivering exceptional service to our guests, and it's rewarding to hear that you were well taken care of. We'll be sure to pass along your compliments to the individuals mentioned.We look forward to welcoming you back for another memorable stay at our hotel in the future. Thank you for choosing us!Warm regards,Juan MeyerGeneral ManagerHyatt Place Bogotá

10/10 Excellent

Micaiah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It would be good if there was someone that can speak English as it was difficult to communicate what we wanted at times.
Stayed 7 nights in Jan 2024
Response from Juan Carlos Meyer on 2024/2/2
Dear Micaiah,Thank you for taking the time to share your feedback with us on Expedia. We appreciate your valuable input, and I apologize for any inconvenience you experienced due to the language barrier during your stay.We strive to provide excellent service to all of our guests, regardless of their language preferences. Your feedback highlights an area where we can improve, and I assure you that we will take steps to address this issue and ensure that there is always someone available who can assist you in English.Your feedback is incredibly valuable to us, and it helps us to continuously improve our services. We hope that despite this challenge, you were still able to enjoy your stay with us.Thank you once again for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future and provide you with a more seamless experience.Warm regards,Juan MeyerGeneral ManagerHyatt Place Bogotá

10/10 Excellent

Jean

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff members were excellent
Stayed 5 nights in Jan 2024
Response from Juan Carlos Meyer on 2024/2/2
Dear Jean,Thank you for your wonderful review on Travelocity. We are thrilled to hear that you had an excellent experience with our staff during your recent stay.It was a pleasure meeting you, and I'm delighted to hear that you had the chance to enjoy a round of golf in Bogotá.Providing exceptional service is a top priority for us, and we're delighted that our staff members exceeded your expectations.Your feedback will be shared with our team as it serves as a great motivation for them to continue delivering outstanding service to our guests.We look forward to welcoming you back for another fantastic stay in the future.Warm regards,Juan MeyerGeneral ManagerHyatt Place Bogotá

10/10 Excellent

Yusuf

Business traveler
All good
Stayed 4 nights in Jan 2024
Response from Juan Carlos Meyer on 2024/2/2
Dear Yusuf,Thank you for taking the time to leave us a 5-star review on Expedia. We are thrilled to hear that you had a positive experience during your recent stay with us.Your feedback is greatly appreciated and will be shared with our staff. It's always rewarding for them to know that their efforts contribute to our guests' satisfaction.We look forward to welcoming you back for another enjoyable stay in the future. If there's anything we can do to make your next visit even better, please don't hesitate to let us know.Warm regards,Juan MeyerGeneral ManagerHyatt Place Bogotá

10/10 Excellent

michele, caracas

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything ok
Stayed 1 night in Jan 2024
Response from Juan Carlos Meyer on 2024/2/13
Dear Michele,Thank you very much for taking the time to share your feedback with us on Expedia! We truly appreciate your 5-star rating and are delighted to hear that everything met your expectations during your recent stay with us.Your satisfaction is our top priority, and we are thrilled that you found everything to be "ok." Your positive feedback motivates us to continue delivering excellent service and maintaining high standards throughout our hotel.We hope to have the pleasure of welcoming you back to Hyatt Place Bogotá in the future. If there is anything else we can assist you with, please do not hesitate to reach out.Warm regards,Juan Carlos MeyerGeneral ManagerHyatt Place Bogotá

8/10 Good

Pablo

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 4 nights in Jan 2024
Response from Juan Carlos Meyer on 2024/2/2
Dear Pablo,Thank you for taking the time to leave us a review on Expedia. We're thrilled to hear that you found our hotel to be a great place to stay.Your feedback is valuable to us, and we appreciate your kind words. We will certainly share your comments with our staff as they always strive to provide the best possible experience for our guests.If there are any specific areas where you feel we can improve and earn that extra star next time, please feel free to share your suggestions with us. We are committed to continuously enhancing our services to meet and exceed our guests' expectations.Once again, thank you for choosing to stay with us. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,Juan MeyerGeneral ManagerHyatt Place Bogotá

10/10 Excellent

Edelmira, white plains

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe place
Stayed 14 nights in Jan 2024
Response from Juan Carlos Meyer on 2024/2/2
Dear Edelmira,Thank you for your wonderful review and for choosing to stay with us. We are delighted to hear that you found our hotel to be a safe place during your visit.Providing a safe and secure environment for our guests is our utmost priority, and we're glad to know that you felt comfortable and secure during your time with us.We truly appreciate your feedback, and we will be sure to share your kind words with our staff. It's always gratifying for them to know that their efforts contribute to our guests' positive experiences.We hope to have the pleasure of welcoming you back for another safe and enjoyable stay in the future. If there's anything we can do to make your next visit even more pleasant, please don't hesitate to let us know.Warm regards,Juan MeyerGeneral ManagerHyatt Place Bogotá

10/10 Excellent

vladimir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good over all.
Stayed 2 nights in Jan 2024
Response from Juan Carlos Meyer on 2024/2/2
Dear Vladimir,Thank you for your fantastic review and for choosing to stay with us. We are thrilled to hear that you had a good overall experience during your recent visit.Your kind words mean a lot to us, and we will definitely share your feedback with our staff. It's always rewarding for them to know that their efforts contribute to our guests' satisfaction.We hope to have the pleasure of welcoming you back for another excellent stay in the future. If there's anything we can do to make your next visit even more memorable, please don't hesitate to let us know.Warm regards,Juan MeyerGeneral ManagerHyatt Place Bogotá

10/10 Excellent

Raymond

Stayed 10 nights in Jan 2024
Response from Juan Carlos Meyer on 2024/3/22
Dear Raymond,Thank you very much for your outstanding 5-star rating on Expedia. We truly appreciate your feedback and are thrilled to hear that you had a wonderful experience at Hyatt Place Bogotá.We strive to provide exceptional service to all our guests, and it is rewarding to know that we succeeded in making your stay enjoyable.We look forward to welcoming you back for another exceptional stay in the future.Warm regards,Juan MeyerGeneral ManagerHyatt Place Bogotá

2/10 Terrible

Henry

Business traveler
I went there on the first day and try to cancel my reservation because the Hotel was too far from my event in Bogota. They told me to call Expedia but my phone didn’t work in Colombia. They refused to call Expedia for me in order To help me. They denied my cancellation. I was there in person on the first day trying to resolve my issue . The lack of consideration and customer service was very poor! ☹️ Very sad!
Stayed 4 nights in Jan 2024
Response from Juan Carlos Meyer on 2024/1/29
Dear Henry,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your recent attempt to cancel your reservation.We understand the frustration that can arise from unexpected circumstances, and we strive to provide assistance to our guests in any way we can. We regret to hear that we were unable to meet your expectations in this regard.Please know that we take your feedback seriously and will use it to improve our customer service processes. We apologize for any inconvenience caused by our inability to assist you with your reservation cancellation on the first day of your stay.We value your feedback and hope to have the opportunity to welcome you back in the future to provide you with the excellent service that we strive to deliver to all our guests.Sincerely,Juan MeyerGeneral ManagerHyatt Place Bogotá Hotel

8/10 Good

Obed

Stayed 5 nights in Jan 2024
Response from Juan Carlos Meyer on 2024/3/22
Dear Obed,We sincerely appreciate your rating and feedback regarding your stay on Expedia. We are glad to hear that overall your experience at Hyatt Place Bogotá was positive.However, we notice that there is still room for improvement and we would like to learn more about the aspects you feel we could have addressed better. Your feedback is invaluable to us as it helps us identify areas of opportunity and continue enhancing our services.If you have any specific suggestions or additional details you would like to share, please feel free to let us know. We are here to ensure that every guest enjoys an exceptional stay with us.We hope to have the opportunity to welcome you back to Hyatt Place Bogotá and exceed your expectations in the future.Best regards,Juan MeyerGeneral ManagerHyatt Place Bogotá

8/10 Good

Richard Adam

Liked: Cleanliness, staff & service, property conditions & facilities
The bed was comfortable...bathroom was clean and modern The TV's were not smart enabled TV's and there was no way to screen share easily... The breakfast was limited and did not taste good.... Overall poor quality food served for breakfast
Stayed 8 nights in Jan 2024
Response from Juan Carlos Meyer on 2024/1/29
Dear Richard Adam,Thank you for taking the time to share your feedback with us. We are pleased to hear that you found the bed comfortable and the bathroom clean and modern during your stay.However, we apologize for any inconvenience you experienced regarding the TV options and the limited breakfast offerings. Your feedback is important to us, and we will certainly take your comments into consideration as we strive to improve our amenities and services.We appreciate your valuable input and hope to have the opportunity to welcome you back for an improved experience in the future.Warm regards,Juan MeyerGeneral ManagerHyatt Place Bogotá Hotel

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Juan Carlos Meyer on 2024/1/29
Dear Diane,Thank you for your perfect rating! We're delighted to hear that your stay at our hotel was excellent.We always strive to provide our guests with the best possible experience, and we're pleased to see that we met your expectations.We look forward to welcoming you again in the future and remaining your preferred choice when visiting the city.Warm regards,Juan MeyerGeneral ManagerHyatt Place Bogotá Hotel

10/10 Excellent

Diane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Juan Carlos Meyer on 2024/1/29
Dear Diane,Thank you for your perfect rating! We're delighted to hear that your stay at our hotel was excellent.We always strive to provide our guests with the best possible experience, and we're pleased to see that we met your expectations.We look forward to welcoming you again in the future and remaining your preferred choice when visiting the city.Warm regards,Juan MeyerGeneral ManagerHyatt Place Bogotá Hotel

10/10 Excellent

Diane

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Juan Carlos Meyer on 2024/1/29
Dear Diane,Thank you for your perfect rating! We're delighted to hear that your stay at our hotel was excellent.We always strive to provide our guests with the best possible experience, and we're pleased to see that we met your expectations.We look forward to welcoming you again in the future and remaining your preferred choice when visiting the city.Warm regards,Juan MeyerGeneral ManagerHyatt Place Bogotá Hotel

8/10 Good

Marco, San Miguelito

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff service and the property were excellent. The beds were cozy and the cleaning of the room impeccable. Have to.mention that the quality of shower gel, shampoo and conditioner provided with the room greatly surprised me.
Stayed 6 nights in Jan 2024
Response from Juan Carlos Meyer on 2024/1/22
Hello Marco,Thank you for taking the time to share your feedback on Expedia. We're delighted to hear that you found the staff service and property to be excellent. It's great to know that you enjoyed the cozy beds and appreciated the impeccable cleaning of the room.We're especially pleased that the quality of the shower gel, shampoo, and conditioner provided exceeded your expectations. Your satisfaction is important to us, and we're glad we could contribute to a positive experience.If there's anything specific you think we could improve to make your next stay even better, please don't hesitate to let us know. We value your input and look forward to welcoming you back.Best regards,Juan MeyerGeneral ManagerHyatt Place Bogotá

10/10 Excellent

lina

Stayed 8 nights in Jan 2024
Response from Juan Carlos Meyer on 2024/2/13
Dear Lina,Thank you for taking the time to leave a 5-star review on Expedia following your recent stay at Hyatt Place Bogotá. We truly appreciate your feedback and are thrilled to hear that you had a positive experience with us.Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations during your stay. It was a pleasure to have you as our guest, and we hope to have the opportunity to welcome you back in the future for another enjoyable stay.If there is anything else we can do to make your next visit even better, please do not hesitate to let us know. Thank you once again for choosing to stay with us.Warm regards,Juan Carlos MeyerGeneral ManagerHyatt Place Bogotá

10/10 Excellent

Bonnie

Stayed 2 nights in Jan 2024
Response from Juan Carlos Meyer on 2024/1/22
Hello Bonnie,Thank you for your perfect 10 out of 10 rating on Hotels.com! We are thrilled to hear that you had such a positive experience. If there's anything specific that stood out to you or any feedback you'd like to share, we would love to hear it.Your satisfaction is our priority, and we hope to have the pleasure of serving you again in the future.Best regards,Juan MeyerGeneral ManagerHyatt Place Bogotá

10/10 Excellent

Charles, Louisburg

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Juan Carlos Meyer on 2024/1/22
Hello Charles,Thank you for your 5 out of 5 rating on Orbitz. We are delighted to hear that your experience was satisfactory. If you have any additional comments or suggestions about what you liked, we would love to hear them.We appreciate your choosing us, and we look forward to serving you again in the future.Best regards,Juan MeyerGeneral ManagerHyatt Place Bogotá

6/10 Okay

Eduardo

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 8 nights in Jan 2024
Response from Juan Carlos Meyer on 2024/1/22
Estimado Eduardo,Apreciamos que haya tomado el tiempo para otorgarnos una calificación de 3 de 5 en Expedia. Lamentamos notar que no dejó ningún comentario detallado sobre su experiencia.Nos gustaría conocer más sobre su experiencia para entender mejor cómo podemos mejorar. Si pudiera proporcionarnos más detalles sobre los aspectos que no cumplieron con sus expectativas, sería de gran ayuda.Valoramos su opinión y estamos comprometidos a trabajar en áreas que necesiten mejoras. Esperamos tener la oportunidad de ofrecerle una experiencia más satisfactoria en el futuro.Atentamente,Juan MeyerGeneral ManagerHyatt Place Bogotá

10/10 Excellent

Mirian

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Would definitely stay here again.
Stayed 3 nights in Jan 2024
Response from Juan Carlos Meyer on 2024/1/18
Hello Mirian,Thank you for sharing your feedback on Expedia! We're thrilled to see your perfect 5 out of 5 rating. We're delighted to hear that you had a positive experience with us.It's fantastic to know that you would definitely stay here again. We look forward to welcoming you back on your next visit.If you have any specific comments or suggestions, feel free to share them. Your input is valuable to us.Thanks for choosing us!Best regards,Juan MeyerGeneral ManagerHyatt Place Bogotá

10/10 Excellent

Charisse

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Juan Carlos Meyer on 2024/1/18
Hello Charisse,Thank you so much for giving us a perfect 5 out of 5 rating on Expedia! We're thrilled to hear that you had an excellent experience.We look forward to welcoming you back soon.Thanks for choosing us!Best regards,Juan MeyerGeneral ManagerHyatt Place Bogotá

10/10 Excellent

Diana

Stayed 1 night in Jan 2024
Response from Juan Carlos Meyer on 2024/2/2
Dear Diana,Thank you for taking the time to leave us a 5-star review on Expedia. We truly appreciate your positive feedback!Your satisfaction is our top priority, and we're thrilled to hear that you had an excellent experience during your stay with us.Your feedback will be shared with our staff, as it serves as a great motivation for them to continue providing exceptional service to our guests.We look forward to welcoming you back for another wonderful stay in the future.Warm regards,Juan MeyerGeneral ManagerHyatt Place Bogotá

10/10 Excellent

iyus, Mississauga

Stayed 21 nights in Dec 2023
Response from Juan Carlos Meyer on 2024/1/9
Thank you so much, Iyus, for taking the time to give us a perfect 5 out of 5 rating on Expedia! We're delighted to hear that you had a wonderful experience during your stay.Your positive feedback is truly appreciated, and we're thrilled that we could meet your expectations. If there are any specific aspects of your visit that you particularly enjoyed or if there's anything you'd like to highlight, we'd love to hear more.We value your trust in choosing our services, and we look forward to the opportunity of welcoming you back in the future. If there's anything else you need or if you have additional comments to share, please feel free to reach out. Thanks again for your fantastic rating!

8/10 Good

Mirian

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I loved everything about this hotel. I would definately stay here again.
Stayed 3 nights in Jan 2024
Response from Juan Carlos Meyer on 2024/1/9
¡Gracias, Mirian, por compartir tus comentarios positivos en Expedia! Nos alegra saber que te encantó todo acerca de nuestro hotel. Es maravilloso saber que tu experiencia fue agradable, y agradecemos tus amables palabras.Vamos a asegurarnos de compartir tus comentarios con nuestro personal. Saber que nuestros huéspedes han tenido una gran experiencia es muy gratificante para todo el equipo. Tu satisfacción es nuestra prioridad, y estamos encantados de haber dejado una impresión positiva en ti.Esperamos poder darte la bienvenida de nuevo en el futuro para otra estancia. Si hay algo específico que te encantó o si tienes sugerencias para seguir mejorando, no dudes en compartirlo. Tu retroalimentación es valiosa para nosotros.Una vez más, gracias por elegir nuestro hotel, y estamos emocionados de tenerte como huésped nuevamente. Si tienes más comentarios o preguntas, no dudes en ponerte en contacto.

6/10 Okay

Eldar

Stayed 4 nights in Dec 2023
Response from Juan Carlos Meyer on 2024/1/9
Thank you, Eldar, for taking the time to share your feedback on Expedia. We appreciate your honesty in providing a rating of 3 out of 5, and we're sorry to hear that your experience didn't meet your expectations.To better understand your concerns and address any issues, we would be grateful if you could provide more details about your stay. Your insights are invaluable, and we are committed to making improvements based on your feedback.If there's anything specific that we can do to enhance your experience or if you have suggestions for improvement, please feel free to share. We value your input and want to ensure that we address any areas of concern.Thank you for choosing our hotel, and we hope to have the opportunity to exceed your expectations in the future. If you have any further comments or if there's anything we can assist you with, please don't hesitate to reach out directly. Your satisfaction is important to us.

10/10 Excellent

CARLOS

Stayed 1 night in Jan 2024
Response from Juan Carlos Meyer on 2024/1/29
Dear Carlos,Thank you for your 5-star rating! We truly appreciate your feedback and are delighted to hear that you had a fantastic experience with us.If you have any further comments or if there's anything else we can assist you with, please don't hesitate to let us know.We look forward to welcoming you back for another wonderful stay in the future.Best regards,Juan MeyerGeneral ManagerHyatt Place Bogotá Hotel

10/10 Excellent

Maria

Stayed 6 nights in Dec 2023
Response from Juan Carlos Meyer on 2024/1/9
¡Gracias, Maria! Valoramos tu calificación de 5 estrellas y apreciamos que hayas compartido tu experiencia con nosotros. Nos alegra saber que tu estancia fue satisfactoria.Vamos a asegurarnos de compartir tus amables palabras con todo nuestro personal. Su arduo trabajo y dedicación contribuyen a crear experiencias memorables para nuestros huéspedes.Si alguna vez decides visitarnos nuevamente, estaremos encantados de recibirte. Si tienes sugerencias o comentarios adicionales, no dudes en compartirlas. ¡Agradecemos tu preferencia y esperamos verte de nuevo pronto!

10/10 Excellent

Ricardo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing experience at this hotel! The check-in process was a breeze, and the staff were incredibly warm and welcoming. You won't believe the delicious food at the restaurant on the second floor! And for breakfast, you'll be blown away by the ample variety of options available. I'm definitely coming back to this hotel.
Stayed 1 night in Dec 2023
Response from Juan Carlos Meyer on 2024/1/4
Dear Ricardo,Thank you so much for taking the time to share your wonderful experience at our hotel! We are thrilled to hear that you had an amazing stay and that the check-in process was seamless. Our team strives to provide a warm and welcoming atmosphere, and we're delighted to know that you felt it during your visit.It's fantastic to hear that you enjoyed the delicious food at our second-floor restaurant, as well as the variety of breakfast options. We truly appreciate your kind words and are honored that you're planning to return. We look forward to welcoming you back for another exceptional stay!Best regards,Juan MeyerGeneral ManagerHyatt Place Bogotá

10/10 Excellent

Camila Escobar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast is wonderful! You get to try a lot of traditional foods
Stayed 12 nights in Dec 2023
Response from Juan Carlos Meyer on 2024/2/2
Dear Camila,Thank you for your glowing review and for choosing to stay with us. We are thrilled to hear that you enjoyed our breakfast offerings and had the opportunity to try a variety of traditional foods.We take pride in providing a diverse and delicious breakfast experience for our guests, and it's fantastic to hear that you found it to be wonderful.Your feedback will be shared with our staff, as they always appreciate hearing about the positive experiences of our guests. It serves as motivation for them to continue delivering exceptional service.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything else we can do to make your next visit even more memorable, please don't hesitate to let us know.Warm regards,Juan MeyerGeneral ManagerHyatt Place Bogotá

10/10 Excellent

Sonia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Juan Carlos Meyer on 2023/12/29
Estimada Sonia,Agradecemos que hayas tomado el tiempo para calificarnos con 5 de 5 en Expedia. Valoramos sinceramente tu retroalimentación positiva y nos complace saber que tu experiencia con nosotros fue satisfactoria.Si hay aspectos específicos de tu estancia que disfrutaste especialmente o si hay sugerencias que te gustaría compartir, no dudes en hacérnoslo saber. Tus comentarios son valiosos mientras buscamos mejorar continuamente la calidad de nuestros servicios.Esperamos tener la oportunidad de hospedarte nuevamente en el futuro. Si tienes preferencias o solicitudes para tu próxima visita, no dudes en informarnos.Una vez más, gracias por elegirnos y apreciamos tu reseña elogiosa.Saludos cordiales,Juan Carlos MeyerGerente GeneralHyatt Place Bogotá

8/10 Good

Idon

Stayed 1 night in Dec 2023
Response from Juan Carlos Meyer on 2024/2/2
Dear Idon,Thank you for taking the time to share your feedback with us on Hotels.com. We appreciate your honest review and are glad to hear that you had a positive experience overall.Your feedback is valuable to us as it helps us identify areas for improvement. If there are any specific aspects of your stay that you feel we could have done better, please do not hesitate to let us know. We are committed to continuously enhancing our services to ensure that every guest has a comfortable and enjoyable stay with us.Thank you once again for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Warm regards,Juan MeyerGeneral ManagerHyatt Place Bogotá

10/10 Excellent

Andrew, Reseda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Juan Carlos Meyer on 2023/12/28
Dear Mr. Andrew,Thank you so much for choosing to stay with us at Hyatt Place Bogotá and for taking the time to leave an excellent review. We truly appreciate your positive feedback and are delighted to hear that you had a wonderful experience during your stay.It's our goal to provide exceptional service and create memorable moments for our guests, and we're thrilled to know that we succeeded in making your visit enjoyable. If there's anything specific you loved about your stay or if you have any suggestions for improvement, please feel free to share. Your insights are invaluable to us as we continually strive to enhance our guests' experience.Once again, thank you for your kind words and for choosing Hyatt Place Bogotá. We look forward to welcoming you back in the future for another exceptional stay.Warm regards,Juan Carlos MeyerGeneral ManagerHyatt Place Bogotá

10/10 Excellent

Gloria

Stayed 11 nights in Dec 2023
Response from Juan Carlos Meyer on 2023/12/27
¡Hola Gloria!Agradecemos sinceramente tu reseña y calificación sobre tu estancia en el Hotel Hyatt Place Bogotá. Nos complace saber que tu experiencia fue positiva. ¿Hay algo en particular que destacarías o sugerencias que nos ayudarían a mejorar aún más?Valoramos tu opinión y esperamos tener el placer de recibirte nuevamente en el futuro. Si necesitas algo más o deseas compartir más detalles sobre tu experiencia, estamos aquí para escucharte.¡Gracias por elegir el Hotel Hyatt Place Bogotá!Saludos cordiales,Juan Carlos MeyerGerente GeneralHyatt Place Bogotá

10/10 Excellent

Yuliana

Stayed 6 nights in Dec 2023
Response from Juan Carlos Meyer on 2023/12/27
¡Hola Yuliana!Agradecemos sinceramente tu calificación perfecta de 5 sobre 5 para tu estancia en el Hyatt Place Bogotá. Nos emociona saber que tu experiencia fue excelente. ¿Hubo algo en particular que destacaste y que te gustaría compartir? Estamos aquí para asegurarnos de que cada estancia sea inolvidable, y tus comentarios son muy valiosos para nosotros.Esperamos darte la bienvenida nuevamente en tu próximo viaje a Bogotá.Saludos cordiales,Juan Carlos MeyerGerente GeneralHyatt Place Bogotá