Skip to main content

DoubleTree by Hilton Hotel Bogotá - Parque 93

5.0 star property
Travelers enjoy open-air dining on the rooftop terrace, where panoramic city views create a perfect backdrop for memorable meals in Bogotá

Choose dates to view prices

The DoubleTree by Hilton Hotel Bogotá - Parque 93 is centrally located, featuring a rooftop terrace with city views and an indoor pool. Enjoy international cuisine at Agatha restaurant, dry cleaning, massages, free WiFi, and supervised childcare.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
The current price is NT$4,020
NT$4,020 total
Feb 20 - Feb 21

Room options

Available filters for rooms
Showing 22 of 22 rooms

Queen Room

  • Sleeps 2

King Room

  • Sleeps 2

Executive Floor Queen Room

  • Sleeps 2

Executive Floor King Room

  • Sleeps 2

View all photos for Room, 1 King Bed

Premium bedding, minibar, in-room safe, individually furnished

Room, 1 King Bed

8.4 out of 10
Very good
(10 reviews)

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed

Premium bedding, minibar, in-room safe, individually furnished

Room, 1 Queen Bed

7.6 out of 10
Good
(5 reviews)

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
  • 280 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 2 Queen Beds

Premium bedding, minibar, in-room safe, individually furnished

Room, 2 Queen Beds

9.8 out of 10
Exceptional
(13 reviews)

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
  • 323 sq ft
  • Sleeps 3
  • 2 Queen Beds

View all photos for Executive Room, 1 King Bed, Club Lounge Access

Premium bedding, minibar, in-room safe, individually furnished

Executive Room, 1 King Bed, Club Lounge Access

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 Queen Bed, Club Lounge Access

Premium bedding, minibar, in-room safe, individually furnished

Executive Room, 1 Queen Bed, Club Lounge Access

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
  • 280 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 2 Queen Beds, Club Lounge Access

Premium bedding, minibar, in-room safe, individually furnished

Executive Room, 2 Queen Beds, Club Lounge Access

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
  • 323 sq ft
  • Sleeps 2
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed

Premium bedding, minibar, in-room safe, individually furnished

Junior Suite, 1 King Bed

7.4 out of 10
Good
(3 reviews)

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior, Deluxe Suite, 1 King Bed

Junior, Deluxe Suite, 1 King Bed | Premium bedding, minibar, in-room safe, individually furnished

Junior, Deluxe Suite, 1 King Bed

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
  • 484 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Executive Level

Suite, 1 King Bed, Executive Level | Premium bedding, minibar, in-room safe, individually furnished

Suite, 1 King Bed, Executive Level

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
  • 592 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, Club Lounge Access

Premium bedding, minibar, in-room safe, individually furnished

Presidential Suite, Club Lounge Access

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
  • 700 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll In Shower)

Premium bedding, minibar, in-room safe, individually furnished

Room, 1 King Bed, Accessible (Roll In Shower)

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

Junior King Suite

  • Sleeps 2

Mobility Hearing Accessible King Room with Roll in Shower

  • Sleeps 2

2 Queen Beds Room

  • Sleeps 3

Junior Deluxe King Suite

  • Sleeps 2

Executive Floor King Suite

  • Sleeps 2

Executive Presidential King Suite

  • Sleeps 2

Executive Floor Two Queen Room

  • Sleeps 2

You may also like

Ad
Daily buffet breakfast (COP 60000 per person)

93 Luxury Suites & Residences

Chicó
  • Kitchen
  • Dryer
  • Pet friendly
  • Parking included
9.6 out of 10, Exceptional, 463 reviews
93 Luxury Suites & Residences
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the neighborhood

Located in Chicó, a neighborhood in Bogotá, DoubleTree by Hilton Hotel Bogotá - Parque 93 is in the entertainment district. Unicentro Bogotá and Salitre Plaza Shopping Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore 93 Park and Monserrate. Looking to enjoy an event or a game? See what's going on at Movistar Arena or Estadio Nemesio Camacho. Visit our Bogotá travel guide
Map
Carrera 11b, 96-59, Bogotá

What's nearby

  • Colombian pavillion of the Ibero-American Exhibition of 1929 - Seville, Spain. Now the building houses the Consulate General of Colombia
    Consulate General of Spain
    3 min walk - 0.3 km
  • Bogota parque de la 93
    93 Park
    6 min walk - 0.6 km
  • World Trade Center
    7 min walk - 0.6 km
  • Virrey Park
    16 min walk - 1.4 km
  • Andino Shopping Center
    5 min drive - 1.8 km

Getting around

  • Estación Usaquén Station
    8 min drive
  • San Antonio Station
    25 min drive
  • El Dorado Intl. Airport (BOG)
    35 min drive

Restaurants

  • Café 18
    1 min walk
  • Brot Bakery
    1 min walk
  • Cactus
    3 min walk
  • Yardins
    1 min walk
  • Big Bang Coffee And Bar
    1 min walk

About this property

DoubleTree by Hilton Hotel Bogotá - Parque 93

Luxury family-friendly hotel near 93 Park
At DoubleTree by Hilton Hotel Bogotá - Parque 93, you can look forward to a free grocery shopping service, a rooftop terrace, and dry cleaning/laundry services. Treat yourself to a massage or other spa services. The on-site international cuisine restaurant, Agatha, offers breakfast, lunch, dinner, and al fresco dining. Free in-room WiFi is available to all guests, along with a fireplace in the lobby and a bar.
You'll also enjoy perks such as:
  • An indoor pool
  • Free self parking
  • Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and supervised childcare (surcharge)
  • Luggage storage, an elevator, and wedding services
Room features
All 132 individually furnished rooms include comforts such as premium bedding and laptop-compatible safes, as well as thoughtful touches like air conditioning and bathrobes.
Other conveniences in all rooms include:
  • Hypo-allergenic bedding and free cribs/infant beds
  • Bathrooms with free toiletries and hair dryers
  • 42-inch HDTVs with premium channels
  • Refrigerators, coffee/tea makers, and daily housekeeping

Similar properties

Restaurant
Holiday Inn Express Bogotá - Parque La 93 by IHG
  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
8.8 out of 10, Excellent, 672 reviews
The price is NT$3,018
NT$3,018 total
Feb 28 - Mar 1
Holiday Inn Express Bogotá - Parque La 93 by IHG
Compare similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: COP 80,000 for adults and COP 80,000 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Agatha
  • Big Bang

Things to do

  • Gym
  • Indoor pool
  • Stereo
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Grocery/convenience store
  • In-room crib
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Conference center
  • Meeting rooms

Outdoors

  • Rooftop terrace

Spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 3 buildings
  • 6 floors
  • Banquet hall
  • Built in 2012
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 42-inch HDTV with premium cable channels
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Individual furnishings
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 1 PM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from December 15 2025 to March 15 2026 (completion date subject to change). The following areas are affected:
  • One of the dining venues

Guests will have access to the following alternate facilities during the renovation:

  • Recreational facilities

Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of COP 100000 per pet, per night
Up to 75 lbs per pet

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately COP 80000 for adults and COP 80000 for children
  • Airport shuttle fee: COP 75000 per vehicle (one-way, maximum occupancy 3)
  • Pet fee: COP 100000 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cosmos Insignia
Cosmos Insignia Bogota
Cosmos Insignia Hotel
Cosmos Insignia Hotel Bogota
Hotel Cosmos Insignia
Hotel Insignia
Hotel Insignia Cosmos
Insignia Cosmos
Insignia Hotel
DoubleTree Hilton Hotel Bogotá Parque 93 Bogotá
DoubleTree Hilton Hotel Bogotá Parque 93
DoubleTree Hilton Bogotá Parque 93 Bogotá
DoubleTree Hilton Bogotá Parque 93
Hotel DoubleTree by Hilton Hotel Bogotá - Parque 93 Bogotá
Bogotá DoubleTree by Hilton Hotel Bogotá - Parque 93 Hotel
DoubleTree by Hilton Hotel Bogotá - Parque 93 Bogotá
Hotel DoubleTree by Hilton Hotel Bogotá - Parque 93
DoubleTree by Hilton Hotel Bogotá Parque 93
Cosmos Insignia Hotel
DoubleTree by Hilton Hotel Bogotá Parque 93
DoubleTree by Hilton Hotel Bogotá - Parque 93 Hotel
DoubleTree by Hilton Hotel Bogotá - Parque 93 Bogotá
DoubleTree by Hilton Hotel Bogotá - Parque 93 Hotel Bogotá

Frequently asked questions

Does DoubleTree by Hilton Hotel Bogotá - Parque 93 have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at DoubleTree by Hilton Hotel Bogotá - Parque 93?

As of 2026/2/14, prices found for a 1-night stay for 2 adults at DoubleTree by Hilton Hotel Bogotá - Parque 93 on 2026/2/20 start from NT$4,020, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is DoubleTree by Hilton Hotel Bogotá - Parque 93 pet-friendly?

Yes, DoubleTree by Hilton Hotel Bogotá - Parque 93 allows pets with a maximum weight of up to 75 lbs per pet. There's a fee of COP 100000 per pet, per night.

How much is parking?

Self parking is free at this property.

What time is check-in at DoubleTree by Hilton Hotel Bogotá - Parque 93?

Check-in start time: 3:00 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at DoubleTree by Hilton Hotel Bogotá - Parque 93?

Check-out is at 1 PM.

Does DoubleTree by Hilton Hotel Bogotá - Parque 93 provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of COP 75000 per vehicle applies.

Where is DoubleTree by Hilton Hotel Bogotá - Parque 93 located?

This family-friendly Bogotá hotel is located in the entertainment district, within a 10-minute walk of Consulate General of Spain and 93 Park. Unicentro Bogotá is 1.6 mi (2.6 km) away. Estación Usaquén Station is 20 minutes by foot.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

DoubleTree by Hilton Hotel Bogotá - Parque 93 Reviews

8.6

Excellent

9.2

Cleanliness

9.2

Location

8.8

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 347 out of 590 reviews
Rating 8 - Good. 145 out of 590 reviews
Rating 6 - Okay. 42 out of 590 reviews
Rating 4 - Poor. 30 out of 590 reviews
Rating 2 - Terrible. 26 out of 590 reviews

Reviews

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Great experience.
Stayed 4 nights in Dec 2025

10/10 Excellent

Rudik

Liked: Cleanliness, amenities, property conditions & facilities
Excellent staff, and awesome amenities. 100% recommended
Stayed 6 nights in Nov 2025

10/10 Excellent

Mart

Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless and staff was courteous. We had one of the large Presidential Suites on the 8th floor . Heated pool was a nice feature as well . Breakfast was good .
Stayed 6 nights in Dec 2025

10/10 Excellent

Emilio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, great room
Stayed 1 night in Sep 2025

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very friendly and helpful despite the language barrier. Everything was great
Stayed 2 nights in Oct 2025

10/10 Excellent

Zuleyka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super supportive staff that looked after it's customers first
Stayed 1 night in Sep 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Had a great stay.

Had a great stay. The Junior Suite was very comfortable and had everything we needed. The coffee in the lobby was surprisingly good, and the staff was very kind and helpful. My only note - There was no door on the bathroom, so its nowhere near soundproof, but maybe okay for couples.
Stayed 7 nights in Jun 2025

10/10 Excellent

Adolfo

Liked: Cleanliness, amenities, property conditions & facilities
Exactly what I expected from the Hilton brand. Upon arrival, the hotel staff upgraded us to the presidential suite at no additional cost. The staff was very helpful in providing tour information and connecting us with our tour guide and driver for the Monserrate city tour, gold museum, and the Candelaria, which we enjoyed very much. The hotel staff also recommended Cumbia House by Carlos Vives for authentic Colombian food. Besides the great food, Cumbia House has live music. There’s a cover charge and it’s very loud so it’s a perfect vibe for anyone who wants to dance and/or enjoy live music while they eat authentic Colombian food. We also dined at Chan Chan Latino, where they have live salsa music, and Vista Corona, which provides breathtaking views of the city. Both restaurants are within walking distance of the hotel. Parque 93 had a mini concert and many vendors on site during our stay. The only negative thing I have to say is one of the toilets was not flushing properly, which was not a big deal since we had two toilets in our room. Overall, we were very pleased with our stay and will definitely stay at this hotel again.
Stayed 3 nights in Nov 2025

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great quiet property, 5 min to mayor shopping malls
Stayed 3 nights in Apr 2025

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location Lota of restauants closeby.
Stayed 1 night in Nov 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel well located close to restaurants and small markets. Breakfast ever was good with different varieties. The only problem is only one or two waiters for breakfast. To get coffee will wait a long time. Should have a self service coffee just like the buffet.
Stayed 11 nights in Jul 2025

8/10 Good

elliot

Liked: Cleanliness, staff & service
Properties was nice location was very good. Only problem is hotel was under construction
Stayed 2 nights in Feb 2025

8/10 Good

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was a great welcome as we came in after midnight beat The area is quiet so good soot
Stayed 3 nights in Feb 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was quite, well kept, the staff was friendly and eager to help eventhough we spoke different languages. Would stay again.
Stayed 7 nights in Aug 2024

10/10 Excellent

ALEJANDRO

Liked: Staff & service, amenities, property conditions & facilities
Nice hotel. Well located with all the required amenities.
Stayed 2 nights in May 2024

8/10 Good

Jose R Villanueva

Liked: Cleanliness, amenities, property conditions & facilities
Staff is great and rooms are clean. The lobby and downstairs restaurant are under construction. Construction outside as well
Stayed 2 nights in Dec 2024

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was perfect. The staff was very friendly and responsive to our needs. Highly recommended.
Stayed 5 nights in Oct 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next to parq 93. A great location
Stayed 2 nights in Jun 2024

10/10 Excellent

michael

Liked: Cleanliness, staff & service
Very nice property. Good customer services.
Stayed 1 night in Jun 2024

10/10 Excellent

KONSTANTINA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and were going out of their way to assist us. They were very professional. The hotel was very clean and the surrounding areas as well. Close to shopping and transportation with a lot of dining options within the hotel and surrounding area. The pool was clean and quite large and the always had a lifeguard on duty. Highly recommend it. Five stars are not enough.
Stayed 9 nights in Jan 2025

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Good property, is in construction tho. No noise cancellation on the rooms so you can hear the noise from outside. Breakfast is really good.
Stayed 3 nights in Jan 2025

4/10 Poor

Natali

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Executive lounge was never available, snacks were never given and free water at lounge was never given. The staff was great and the housekeeping was great. Parque la 93 definitely not the top place to be at.
Stayed 4 nights in Nov 2024

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceptional stay

Stayed 6 nights and I have nothing but great things to say. The service, the food, the spa, the pool, the customer service. The cleanliness of our room. The concierge during the weekend made our stay wonderful. She is very friendly, courteous, she was very helpful and made our stay wonderful. Great location and very safe. Will come back here again.!
Stayed 2 nights in Oct 2023

10/10 Excellent

INGRID

Liked: Cleanliness, staff & service, amenities
Just be aware to put the correct amount of people in the reservation. I made a mistake an only put 1 person rather than 4, and they made a big deal about it. The dinning area at night was empty on Sunday night, we had a big group of 20 people. They told is that an specific area of the dinning was reserved and we couldn't use it. No one came to that area all night. The group left at closing time. There was only one cook. It took an hour or so for the meals to be cooked. The server did not seem to be happy. The server just takes your order and never comes back to check on you. You have to be chasing your server down. Even for drinks they take forever. The hotel is at a very nice location. The rooms were cleaned.
Stayed 4 nights in Jul 2024

8/10 Good

timothy

Liked: Cleanliness, staff & service, property conditions & facilities

Ripped Off.

I had the deluxe suite, and it is exactly as advertised. I think the bed may have been the most comfortable I have ever experienced. Everything was clean and in good repair. The service from the staff was very good, linens were of high quality and not worn. My problem came with the fact that there is a rooftop bar that was located just one floor above my room. The music was played extremely loud, along with someone speaking over a loudspeaker. I think it went on until at least 3am. They really need to do some soundproofing and maybe close earlier. Also, the hotel I booked had a pool and a nice terrace for all the guests. But when I went to the pool, I was told that the pool and the terrace as well as the lounge were all closed that day until 3pm because of a private childrens birthday party. I felt pretty ripped off, to be honest. I mean, I paid for that pool and terrace and then they basically told me that the pool and terrace are just there to lure me into paying for a room but not for me to use. I was pretty upset since these were two factors for selecting this particular hotel.
Stayed 2 nights in Dec 2023