I recently had the misfortune of staying at Azure By Yelken, and I must say, it was an experience I'd rather forget. From the moment I arrived, it was clear that this hotel does not prioritize cleanliness, customer service, or basic hospitality.
Firstly, some of the staff at the front desk were incredibly rude and unhelpful, making us feel like an inconvenience rather than valued guests. Their attitudes were dismissive, and any questions or concerns we had were met with eye-rolls and blunt responses.
The condition of the room was appalling. It was evident that housekeeping did not do their job properly throughout our stay. The bed linens were left stained, the bathroom filthy and room service did not clean the room in general throughout our stay, only folding our bedsheets and changing the towels.
Throughout our stay, the staff's behavior continued to disappoint. When we requested clean towels, we were met with sighs and long waits, as if we were asking for an extraordinary favor. Any request for basic amenities seemed to be too much trouble for them and took hours for them to get management involved - which did not result in any improvement in our requests.
The overall atmosphere of the hotel was unwelcoming and uncomfortable considering this is a 5 star hotel. It was clear that the management did not care about the guests' experience or maintaining any standard of service. I would strongly advise anyone considering a stay here to look elsewhere.
