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Boca de Agua Bacalar A Member of Design Hotels

5.0 star property

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Take advantage of a terrace, a coffee shop/cafe, and a garden at Boca de Agua Bacalar A Member of Design Hotels. Adventurous travelers may like the paddleboards, ecotours, and snorkeling at this hotel. Treat yourself to spa services, such as a detox wrap, a Swedish massage, or a facial. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services and an outdoor entertainment area.
VIP Access

Reviews

8.8 out of 10
Excellent

Popular amenities

  • On private beach
  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
The current price is NT$9,817
NT$11,680 total
includes taxes & fees
Apr 5 - Apr 6

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Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Tree House (Jungle)

Tree House (Jungle) | Premium bedding, down comforters, minibar, in-room safe

Tree House (Jungle)

Highlights

Balcony
Separate sitting area
Individually furnished
Air conditioning
Dining table
Blackout drapes/curtains
Down duvet
Premium bedding
  • 484 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Tree House (Pool)

Tree House (Pool) | Living area

Tree House (Pool)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony
Separate sitting area
Individually furnished
Private plunge pool
Air conditioning
Dining table
Blackout drapes/curtains
Down duvet
  • 807 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Tree House, 2 Bedrooms (Pool)

Tree House, 2 Bedrooms (Pool) | Premium bedding, down comforters, minibar, in-room safe

Tree House, 2 Bedrooms (Pool)

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Separate sitting area
Individually furnished
Private plunge pool
Air conditioning
Dining table
Blackout drapes/curtains
Down duvet
  • 969 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed
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About the neighborhood

Located in Xul-Ha, Boca de Agua Bacalar A Member of Design Hotels is near the airport and on a private beach. The area's natural beauty can be seen at Lake Bacalar and Laguna Bacalar Ecological Park. Payo Obispo Zoo and Santuario del Manati are also worth visiting. Looking to get your feet wet? Sailing, boat tours and swimming adventures can be found near the property. Visit our Xul-Ha travel guide
Map
Carretera Chetumal-Cancun KM. 4.5, Xul-Ha, QROO, 77963

What's nearby

  • limestone formations with two swimmers in a shallow and brilliant blue color water. Laguna Bacalar. Yucatan. Mexico
    Lake Bacalar
    5 min drive - 2.5 km
  • Last one here
    Cenote Azul
    20 min drive - 11.4 km
  • Beautiful landscape with stromatolites, Bacalar in Mexico
    Cenote Cocalitos
    22 min drive - 12.8 km
  • Stromatolites in the crystal-clear waters of Bacalar Lake, Mexico. Ancient natural formations in a stunning tropical setting. Nature, geology, and travel concept
    Laguna Bacalar Ecological Park
    30 min drive - 17.1 km
  • Laguna Milagros
    17 min drive - 10.9 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    25 min drive

Restaurants

  • Blu Beach Club
    9 min drive
  • Antojitos "La Guadalupana
    10 min drive
  • Siete By Habitas Bacalar
    7 min drive
  • La Jaiba Borracha
    10 min drive
  • La Botika
    9 min drive

About this property

Boca de Agua Bacalar A Member of Design Hotels

Luxury hotel near Lake Bacalar
Consider a stay at Boca de Agua Bacalar A Member of Design Hotels and take advantage of a terrace, a coffee shop/cafe, and a garden. Active travelers can enjoy paddleboards, ecotours, and snorkeling at this hotel. Treat yourself to spa services, such as a detox wrap, a Swedish massage, or a facial. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and an outdoor entertainment area.
You'll also enjoy perks such as:
  • An outdoor pool
  • Free self parking
  • Continental breakfast (surcharge), airport pick-up service (surcharge), and a banquet hall
  • Outdoor furniture, tour/ticket assistance, and wedding services
Room features
All guestrooms are individually furnished, and feature comforts such as premium bedding and laptop-friendly workspaces, as well as thoughtful touches like air conditioning and separate sitting areas.
More conveniences in all rooms include:
  • Bathrooms with rainfall showers and shampoo
  • Wardrobes/closets, balconies, and separate sitting areas

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  • Hot tub
  • Spa
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8.8 out of 10, Excellent, 390 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport pick-up shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily continental breakfast available 8:30 AM to 11:00 AM for a fee: USD 32 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Private picnics

Things to do

  • Ecotours
  • Kayaking
  • Outdoor pool
  • Paddleboard
  • Snorkeling
  • Yoga classes

Family friendly

  • Dining table
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Dock
  • Garden
  • On a lake
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Spa

  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 steps to reach entrance
  • Accessible airport shuttle
  • Gravel flooring in public areas
  • No elevator
  • Smooth flooring in room

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Built in 2023
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bathrobes
  • Hair dryer (on request)
  • Outdoor shower
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Champagne service
  • Dining table
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Desk chair
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Safe
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Service fee: 5 percent

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately USD 32 per person
  • Airport shuttle fee: USD 90 per vehicle (maximum occupancy 4)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 6:30 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Boca de Agua Hotel
Boca de Agua Xul-Ha
Boca de Agua Hotel Xul-Ha

Frequently asked questions

Does Boca de Agua Bacalar A Member of Design Hotels have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM–6:30 PM.

How much does it cost to stay at Boca de Agua Bacalar A Member of Design Hotels?

As of 2026/3/5, prices found for a 1-night stay for 2 adults at Boca de Agua Bacalar A Member of Design Hotels on 2026/4/5 start from NT$9,817, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Boca de Agua Bacalar A Member of Design Hotels pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Boca de Agua Bacalar A Member of Design Hotels?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Boca de Agua Bacalar A Member of Design Hotels?

Check-out is at noon.

Does Boca de Agua Bacalar A Member of Design Hotels provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel that runs on request. A fee of USD 90 per vehicle applies.

Where is Boca de Agua Bacalar A Member of Design Hotels located?

Situated near the airport, this luxury hotel is 1.5 mi (2.5 km) from Lake Bacalar and within 6 mi (10 km) of Cenote Azul and Laguna Milagros. Cenote Cocalitos and Cenote Esmeralda are also within 9 mi (15 km).

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Reviews

Boca de Agua Bacalar A Member of Design Hotels Reviews

8.8

Excellent

9.2

Cleanliness

8.8

Amenities

8.6

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 32 out of 47 reviews
Rating 8 - Good. 5 out of 47 reviews
Rating 6 - Okay. 6 out of 47 reviews
Rating 4 - Poor. 2 out of 47 reviews
Rating 2 - Terrible. 2 out of 47 reviews

Reviews

10/10 Excellent

Braulio

Liked: Cleanliness, amenities, property conditions & facilities
It's a beautiful hotel in an amazing location. Great food and great service.
Stayed 3 nights in Jan 2026

8/10 Good

Mahir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were incredible. There was a slight problem with the water (it wasn’t their fault) and they were quick to find a solution for my wife & I. The location was peaceful and quiet which we loved! We’ve been to a couple hotels in Bacalar, but this is definitely our new favorite! We will be back!
Stayed 1 night in Sep 2025

10/10 Excellent

Jonas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic retreat in the jungle with magical sunset at the private jetty at the Laguna.
Stayed 4 nights in Nov 2024

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had an amazing stay at Boca de Agua. Caesar, the activities guide, was incredible. After booking the sunrise kayak tour with him on our first day, we booked a different activity with him every day.
Stayed 3 nights in Jan 2025

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We decided to extend our stay for one more night. The hotel’s architecture is breathtaking—a true masterpiece that seamlessly blends luxury, comfort, and the immersive experience of living in the jungle. We especially enjoyed the breakfast menu, which features a rich variety of flavors and local ingredients. Every detail in the room design and amenities reflects thoughtful craftsmanship and is perfectly integrated into the overall aesthetic. The elevated walkway leading to the lagoon is an incredible idea, allowing access while preserving the ecosystem and minimizing disturbance to the local flora and fauna. The hotel also has a private dock that connects directly to the lagoon. We loved how secluded it felt—it offers a peaceful space to swim, sunbathe, and relax. There's even a shaded area by the water where you can retreat from the sun and unwind in comfort.
Stayed 1 night in May 2025

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It exceeded my expectations, one of the best places I’ve ever stayed. Wonderful, the best hotel in Bacalar, they deserve another Michelin key
Stayed 2 nights in Oct 2025

8/10 Good

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property nestled in jungle. Food pricey Drive in/out road condition poor
Stayed 4 nights in Aug 2025

6/10 Okay

David

Need to improve installations: bed is comfortable, room too small, mirror are at the sides, all stairs are dangerous. Very good staff, lovely and kind
Stayed 1 night in Aug 2025

10/10 Excellent

Hanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Definitly a great stay!

A unique stay in Bacalar, definitely worth it. Away from the town, nestled in the serene jungle without distractions and crystal clear water down at the lagoon. We took a tour from Bacalar itself on a sailboat, however nice it was we’d probably choose to just stay at the hotel next time - the grounds really are that beautiful. Good to know that wifi is a bit unstable (we hade some issues when trying to pay our taxidriver).
Stayed 2 nights in Jul 2025

10/10 Excellent

Gary

Liked: Cleanliness, amenities, property conditions & facilities
Very very nice, me love a lot
Stayed 3 nights in Mar 2025

10/10 Excellent

Yehoshua

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 2 nights in Feb 2025

6/10 Okay

Adrian

Liked: Staff & service
Disliked: Amenities
Pros: Staff were very nice and helpful whenever asked. All employees went out of their way to assist us. The lagoon area was picturesque and serene. Food was generally good. Cons: Hotel is very expensive by local standards (equivalent or better hotels in the area are less than half the cost). Getting to the hotel requires a long drive from the highway on a poorly paved road and any transportation in or out of the hotel to the nearest town was $500 MXN each way so you were somewhat stranded at the resort. Food options at the resort were very expensive compared to local restaurants. No fitness center. Summary: Pretty hotel with good service but very overpriced (both for the room and for any food purchased) and isolated (expensive to leave the resort).
Stayed 3 nights in Jan 2025

6/10 Okay

Sebastian

Liked: Amenities
El lugar es muy bonito y la laguna es verdaderamente divina. Sin embargo, el servicio deja mucho que desear. Reservamos con anticipación el traslado al aeropuerto y, un día antes de nuestra llegada, confirmamos si todo estaba listo; para nuestra sorpresa, no tenían registro de nuestra llegada. Además, nos cobraron el servicio de pickup como si fuera en camioneta, pero pasaron por nosotros en un taxi. En el área de la laguna hay muy pocos camastros. Al notar que los de la alberca estaban vacíos, solicitamos si podíamos utilizarlos y nos lo negaron. El servicio de alimentos en la laguna también fue muy deficiente; en una ocasión esperamos hasta dos horas por una cerveza. Al finalizar nuestra estancia, detectamos cargos incorrectos: nos cobraron alimentos más IVA, cuando en el menú se especifica claramente que los precios ya lo incluyen. Asimismo, el tour que contratamos con ellos tuvo un sobrecargo de $2,000 pesos adicionales a lo que previamente nos habían informado. Intentamos aclararlo vía WhatsApp, pero nunca recibimos respuesta. Es un lugar muy lindo, pero está lejos de ofrecer el nivel de servicio que justificaría una Llave Michelin.
Stayed 3 nights in Feb 2026

10/10 Excellent

jennifer

Liked: Cleanliness, amenities, property conditions & facilities
Séjour incroyable dans la jungle au bord de la si belle lagune de Bacalar. Le personnel est adorable et les villas au top ! Nous recommandons vraiment cet hôtel si vous souhaitez un séjour luxueux au cœur de la nature.
Stayed 2 nights in Feb 2026

10/10 Excellent

Nishalle

Liked: Cleanliness, property conditions & facilities
La laguna es hermosa
Stayed 4 nights in Nov 2025

10/10 Excellent

Raúl

Liked: Cleanliness, amenities, property conditions & facilities
Todo perfecto
Stayed 3 nights in Dec 2025

10/10 Excellent

María García

Liked: Cleanliness, amenities, property conditions & facilities
El hotel una maravilla…. Solo una cosa… me robaron mi iPad 😪 se que no me iban a resolver nada proque no tenía forma de comprobar que la llevaba… y me extraña que siendo un lugar tan exclusivo sucedan ese tipo de cosas Y tampoco le dieron seguimiento, quedaron de avisarme su conclusión de la investigación y nunca me contactaron
Stayed 3 nights in Nov 2025

4/10 Poor

Ivonne

Liked: Amenities, property conditions & facilities
El sitio es hermoso pero el servicio es PÉSIMO.
Stayed 3 nights in Oct 2025

10/10 Excellent

Adrian de J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente para descansar y desconectar.
Stayed 5 nights in Sep 2025

8/10 Good

carlos gonzalez

Liked: Cleanliness, staff & service, property conditions & facilities
La transportacion es un reto. La comida esta buena, pero No para recomendación Michelin. Alguno de los meseros No tenian pleno conocimiento del menú. El precio del tour en velero ( proveedor externo ) de 3 horas no corresponde al servicio ofrecido: 325 dlls mas 55 dlls ida y vuelta al centro de Bacalar, y el velero No ofrecía servicio de baño.
Stayed 2 nights in Oct 2025

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel for a perfect luxury jungle experience. Upon driving the 2km unpaved road , we we’re wondering where we would end up,
Stayed 2 nights in Aug 2025

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities

Nunca más!

Improvisación en su máxima expresión. Aqui pareciera que nadie está a cargo del hotel. Cero servicio, no son capaces ni de poner toallas secas en la piscina! Hacen el aseo de la habitación hasta donde le alcanza la mano a la persona que supuestamente cumple esa tarea. Un muy buen destino en un pésimo hotel, caro, mal atendido, deteriorado y sucio.Lo más básico aquí no funciona y nadie parece darse cuenta
Stayed 3 nights in Aug 2025

10/10 Excellent

Maria

Liked: Cleanliness, amenities, property conditions & facilities
La propiedad es hermosa, los espacios, los cuartos y la laguna no se diga, creo que el servicio de alimentos y bebidas pudiera mejorar, pero no quizá no cuentan con suficiente personal
Stayed 3 nights in May 2025

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Disfrutamos mucho nuestra estancia para celebrar nuestro aniversario. Se une a la lista de mis hoteles favoritos en México, increíble la arquitectura del hotel y cómo se integra orgánicamente con la selva. En comparación con otros hoeteles similares dónde me he hospedado, me gustó que aquí se experimenta la libertad y la conexión con la naturleza sin sacrificar el lujo, el confort y la estética. Esto lo hace único. Se encuentra dentro de la selva por lo que es un paraíso si buscas tranquilidad y/o descanso. Aunque en un principio tenía dudas porque se ubica en Xul-Ha y no en el centro de Bacalar, las preocupaciones si disiparon al llegar. Considero que esta es verdadermamnete la parte más hermosa de la laguna, el agua es cristalina y está completamente libre de embarcaciones y ruido. Tuvimos la laguna prácticamente para nostros solos. Sin dudarlo regresaría.
Stayed 1 night in May 2025

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Conexcion total con la naturaleza

Excelente, perfecto para conectar con la naturaleza, el área de la laguna por donde esta el hotel esta super tranquilo, perfrcto para relajarse
Stayed 2 nights in May 2025