Verified
2/10 Terrible
Mersad
2026/5/26
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a family room for 6 travellers at The Beeches Hotel for a one-night stay (24th–25th) with breakfast included. When we arrived, we were told they could not provide the room we had already booked and paid for. After a long discussion while my children were waiting tired in the car, they first offered us two separate rooms with only 5 beds in total, which obviously was not suitable for 6 people.
They then suggested moving us to another hotel, High Tide Hotel, but shockingly asked us to pay an extra £45 to cover their own mistake. After refusing to pay anything extra, they finally sent us there anyway — again with only 5 beds for 6 people.
The room was in a terrible condition: the toilet was dirty and had clearly not even been flushed after the previous guest, there was no toilet roll, no towels, no soap, no cold water, and the shower holder was broken. There was even an opened box of biscuits left in the room. On top of that, we were told breakfast would not be provided, despite it being included in the original booking.
Overall, this was one of the worst hotel experiences I have ever had. Completely unacceptable management, poor customer service, and terrible hygiene standards. I would never return and would not recommend this place to anyone.
Mersad
Stayed 1 night in May 2026