Our experience at this Country Inn & Suites property was consistently unpleasant. The overall condition of the hotel seemed fine, but our room was disgusting.
The most significant issue was the sofa bed in our room. When we pulled it out, it was filled with small pieces of garbage, large noticeable stains, and dirt. We reported this to the front desk. The staff member who responded lifted the mattress and shook the debris onto the floor, then proceeded to make up the bed. This was an unacceptable way to address the complaint. Adding to the room's concerning state, the smoke detector had been removed from the ceiling, leaving wires exposed, and was found stuffed into a cupboard.
We requested to speak with a manager but were informed they were unavailable. We asked for a callback, which we never received. Subsequent calls to the front desk also resulted in promises of a callback that were never fulfilled. The lack of responsiveness from management was frustrating.
The water slide, an advertised amenity, was in poor condition. It was visibly rusty, raising concerns about its safety. The water in the pool was dirty, containing hair and grime, which made it so gross.
Breakfast in the morning was just odd: a loaf of bread where each slice had been individually placed in a plastic bag.
After this I would never stay at a Country Inn & Suites property again.