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Reviews of Aparthotel Birmingham

4 out of 5
Aparthotel Birmingham
Saint Chads Queensway, Birmingham, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 41 out of 61 reviews" "
Rating 8 - Good. 10 out of 61 reviews" "
Rating 6 - Okay. 3 out of 61 reviews" "
Rating 4 - Poor. 4 out of 61 reviews" "
Rating 2 - Terrible. 3 out of 61 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern. Comfortable. Friendly staff. Quiet. Easy parking at B4 just off the Expressway. Will stay again.
Stayed 1 night in May 2024
Response from Ken Miller - Front Office Supervisor on 2024/5/15
Thank you for staying with us at Aparthotel Birmingham and for taking the time to write a review. As always it is a pleasure to receive a good score & positive comments from our guests. We look forward to welcoming you again,Kind regards,Aparthotel Birmingham Front Office Team

4/10 Poor

Owen

Business traveler
Disliked: Staff & service, amenities
Does not clean rooms, staff service was poor, no restaurant or bar, parking near but not adjacent. Wouldn’t stay again- noisy road- window didn’t close properly either.
Stayed 3 nights in Apr 2024
Response from Aparthotel Reception Team on 2024/5/9
Thank you for staying with us at Aparthotel Birmingham and for taking the time to write a review. Please accept our apologies for any dissatisfaction you experienced during your visit. I can confirm your comment has been shared with the management team with a view to make improvements where possible. We hope to welcome you back again soon. Kind regards, Aparthotel Birmingham Front Office Team

10/10 Excellent

Matt

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large apartment with everything you need for an affordable price
Stayed 1 night in Apr 2024
Response from Aparthotel Reception Team on 2024/5/9
Thank you for staying with us at Aparthotel Birmingham and for taking the time to write a review. As always it is a pleasure to receive a good score & positive comments from our guests. We look forward to welcoming you again,Kind regards,Aparthotel Birmingham Front Office Team

10/10 Excellent

Kim

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and apartment was lovely. Handy parking next door
Stayed 1 night in Apr 2024
Response from Aparthotel Reception Team on 2024/5/8
Dear Kim,Great ratings are awesome! Thanks for taking the time to drop us some positive feedback! We are happy to see your great 5 out of 5 rating! Thanks for allowing us to be a part of your wonderful, memorable experience. We look forward to seeing you again in the near future.Kind regards, Aparthotel Birmingham Front Office Team

10/10 Excellent

Kendall, Dickson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice accommodations, very clean, comfortable. Everything for a longer stay or for a family. Washing machine in the room was quite useful. Rooms are quiet and beds comfortable. Service was first rate. No restaurant onsite. A bit of a walk for a bite or groceries. A couple of historic pubs for the area across the street.
Stayed 1 night in Apr 2024
Response from Aparthotel Reception Team on 2024/5/8
Dear Kendall,Great ratings are awesome! Thanks for taking the time to drop us some positive feedback! We are happy to see your great 5 out 5 rating! Thanks for allowing us to be a part of your wonderful, memorable experience. We look forward to seeing you again in the near future. Kind regards, Aparthotel Birmingham Front Office Team

4/10 Poor

Adam

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Aparthotel Reception Team on 2024/4/22
Thank you for staying with us at Aparthotel Birmingham and for taking the time to write a review. Please accept our apologies for any dissatisfaction you experienced during your visit. We hope to welcome you back again soon. Kind regards, Aparthotel Birmingham Front Office Team

8/10 Good

Liam

Stayed 1 night in Apr 2024
Response from Aparthotel Reception Team on 2024/5/12
Thank you for staying with us at Aparthotel Birmingham and for taking the time to write a review. As always it is a pleasure to receive a good score from our guests. We look forward to welcoming you again,Kind regards,Aparthotel Birmingham Front Office Team

8/10 Good

Wing Yan

Liked: Cleanliness, staff & service, property conditions & facilities
Like: Nice renovation, Youtube, Washing machine, All kitchen appliance, Lightening, Comfortable shower, Auto lightening in bathroom. Not like: Bed sheets quite scratchy, Can hear noise at other room.
Stayed 2 nights in Apr 2024
Response from Aparthotel Reception Team on 2024/4/18
Dear Wing Yan,Great ratings are awesome! Thanks for taking the time to drop us some positive feedback! Thank you for your 4* rating! We are honored to have had the opportunity to welcome you to our hotel.

8/10 Good

Olanrewaju

Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed my stay here, I would definitely recommend.
Stayed 1 night in Apr 2024
Response from Ken Miller - Front Office Supervisor on 2024/4/17
Dear Olanrewaju,Thank you for staying with us at Aparthotel Birmingham and for taking the time to write a review. As always it is a pleasure to receive a good score & positive comments from our guests. We look forward to welcoming you again,Kind regards,Aparthotel Birmingham Front Office Team

6/10 Okay

khadim, leeds

Business traveler
Liked: Cleanliness, staff & service
Property had intermitent hot water and the manager had to move me floor. However they were good at dealing with ut
Stayed 3 nights in Mar 2024
Response from Ken Miller - Front Office Supervisor on 2024/4/17
Dear Khadim,Thank you for staying with us at Aparthotel Birmingham and for taking the time to write a review. Please accept our apologies for any dissatisfaction you experienced during your visit. I can confirm your comment has been shared with the management team with a view to make improvements where possible. We hope to welcome you back again soon. Kind regards, Aparthotel Birmingham Front Office Team

10/10 Excellent

Heidi Susan

Stayed 4 nights in Apr 2024
Response from Aparthotel Reception Team on 2024/5/9
Thank you for staying with us at Aparthotel Birmingham and for taking the time to write a review. As always it is a pleasure to receive a good score & positive comments from our guests. We look forward to welcoming you again,Kind regards,Aparthotel Birmingham Front Office Team

10/10 Excellent

Alfred

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in nice location
Stayed 1 night in Mar 2024
Response from Levi Bailey on 2024/4/4
Dear AlfredThank you for your review on your stay at aparthotel and it is great to see you enjoyed the location.Kind RegardsLevi BaileyGroup Operations Director

8/10 Good

Kathy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely Nice modern apartment with washing machine and cooking facilities. Clean and comfortable definitely stay here again thank u
Stayed 1 night in Mar 2024
Response from Levi Bailey on 2024/4/4
Dear KathyThank you for your review on your stay, we can't wait to welcome you back.Kind RegardsLevi BaileyGroup Operations Director

10/10 Excellent

Adam

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy fast check in, staff very polite and helpful. The room was very nice and absolutely spotless with all facilties you would need and a comfortable bed and pillows
Stayed 1 night in Mar 2024
Response from Levi Bailey on 2024/4/4
Dear AdamThank you for your comments and review of your recent stay, I am delighted to see how much you enjoyed your time at aparthotel and we can't wait to welcome you back again in the future.Kind RegardsLevi BaileyGroup Operations Director

10/10 Excellent

Manish

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, good location. Just a 10 mins walk to the centre and San Bernardo Station offers another route to other parts of the city.
Stayed 2 nights in Mar 2024
Response from Levi Bailey on 2024/4/4
Dear Manish,Thank you for review and it is great to see you enjoyed your stay.Kind RegardsLevi BaileyGroup Operations Director

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Aparthotel Reception Team on 2024/3/19
Dear Great ratings are awesome! Thanks for taking the time to drop us some positive feedback! We are happy to see your great 5* rating! Thanks for allowing us to be a part of your wonderful, memorable experience. We look forward to seeing you again in the near future.

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, quality apartment and immaculate design. Just wished I’d been told about which car park to park in that had a discount
Response from Aparthotel Reception Team on 2024/3/19
Dear James,Great ratings are awesome! Thanks for taking the time to drop us some positive feedback! Thank you for your 4* rating! We are honored to have had the opportunity to welcome you to our hotel.

10/10 Excellent

Adam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean and had good amenities in the room. Staff very polite and presentable.
Stayed 1 night in Mar 2024
Response from Aparthotel Reception Team on 2024/3/19
Dear Adam,Great ratings are awesome! Thanks for taking the time to drop us some positive feedback! We are happy to see your great 5* rating! Thanks for allowing us to be a part of your wonderful, memorable experience. We look forward to seeing you again in the near future.

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent position for city centre, comfortable ad spacious apartments, excellent value for money
Stayed 1 night in Mar 2024
Response from Aparthotel Reception Team on 2024/3/16
Thank you for staying with us at Aparthotel Birmingham and for taking the time to write a review.As always it is a pleasure to receive a good score & positive comments from our guests. We are delighted you found Aparthotel so satisfactory towards your needs.We look forward to welcoming you again.Kind regards,Aparthotel Reception Team

10/10 Excellent

Barzan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the first time on that hotel perfect customer service And friendly very clean and comfortable to stay I've had a great sleep there definitely going back there
Stayed 1 night in Mar 2024
Response from Levi Bailey on 2024/3/11
Dear BarzanThank you for your review and I am delighted to see you enjoyed stay. We can't wait to welcome you back also so we will hopefully see you soon.Kind RegardsLevi BaileyGroup Operations Director

10/10 Excellent

Eugene

Stayed 1 night in Mar 2024
Response from Levi Bailey on 2024/4/4
Dear EugeneThank you for your review of your stay :-)Kind RegardsLevi BaileyGroup Operations Director

8/10 Good

Rehlah

Stayed 1 night in Feb 2024
Response from Levi Bailey on 2024/4/4
Dear RehlahThank you for your review on your stay and it is great to see you enjoyed your visit to aparthotel.Kind RegardsLevi BaileyGroup Operations Director

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful decorated new hotel. All the facilities you need in rooms. Needs its finishing touches to be finalised and the shop to open, but great value for money at the moment.
Response from Levi Bailey on 2024/2/15
Dear AndrewThank you for your 5/5 review on your recent stay at aparthotel. We are delighted to see you enjoyed your stay and the in room facilities to be particularly pleasing.Kind RegardsLevi BaileyGroup Operations Director

6/10 Okay

Lachai

Traveled with group, Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
We were poorly spoken to
Stayed 2 nights in Feb 2024
Response from Levi Bailey on 2024/2/6
Dear LachaiThank you for your review, I am sorry to see you feel the service you were given fell below the expected standards. We will use this to feedback to refresh the training with the team and hopefully be in a better position moving forward.Kind RegardsLevi BaileyGroup Operations Director

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Was very happy with my stay at aparthotel Birmingham very good quality for the price, enjoyed my stay.
Stayed 1 night in Jan 2024
Response from Levi Bailey on 2024/1/28
Thank you for your review.Kind RegardsLevi BaileyGroup Operations Director

10/10 Excellent

Ronel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
That was very nice, all staffs are lovely and friendly to customer..
Stayed 5 nights in Jan 2024
Response from Levi Bailey on 2024/1/28
Dear RonelThank you for the 10/10 review, I am delighted to see the team looked after you well.Kind RegardsLevi BaileyGroup Operations Director

8/10 Good

Ronel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from Levi Bailey on 2024/1/28
Dear RonelThank you for your review and it is great to see you enjoyed your stay.Kind RegardsLevi BaileyGroup Operations Director

10/10 Excellent

Zahir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Levi Bailey on 2024/1/24
Dear Zahir,Thank you for your review of your stay at aparthotel. It is great to see you enjoyed your time with us and we look forward to welcoming you back.Kind RegardsLevi BaileyGroup Operations Director

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Levi Bailey on 2024/1/24
Dear Sarah,Thank you for your 10/10 review, it is great to see you enjoyed your stay.Kind RegardsLevi BaileyGroup Operations Director

10/10 Excellent

Andrew, Birmingham

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 5 nights from thre opening day and have been pleasantly surprised by beautifully
Stayed 5 nights in Jan 2024
Response from Levi Bailey on 2024/1/24
Dear AndrewThank you for your review of your recent stay. It is great to see you enjoyed your stay and found the hotel to cater for all your needs.Kind RegardsLevi BaileyGroup Operations Director

2/10 Terrible

Ynyr

Hotel was not ready
Took booking for 2 nights when the hotel was not ready for occupation which is only reason for poor review. To be fair the management sorted me out with alternative accommodation without any issues which was much appreciated so I will try this hotel again when they are ready to open!
Stayed 1 night in Dec 2023
Response from Levi Bailey on 2024/1/24
Dear YnyrThank you for your review and we are very sorry the hotel was not ready for our planned opening, we faced many challenges and the safety of our guests will always be the centre of any decision we take. Apologies again and we can't wait to welcome you to aparthotel in the future.Kind RegardsLevi BaileyGroup Operations Director

6/10 Okay

Ynyr

Stayed 1 night in Dec 2023
Response from Levi Bailey on 2024/1/24
Thank you for your reviewKind RegardsLevi BaileyGroup Operations Director

8/10 Good

Yukino

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Levi Bailey on 2024/1/24
Dear YukinoThank you for your review.Kind RegardsLevi BaileyGroup Operations Director