Search Aparthotels in Birmingham

"Came to the hotel at 10:30 at night only to be told our reservation was canceled. That was not done on our end. Then was told a different story that our rooms were canceled because of a maintenance problem. Absolutely no help in finding us alternate lodging. We were also told that a cancellation notice was sent to us. Again, not true. Never received. Orbitz and this Sonesta owe me an explanation and should make this right with some sort of compensation. "

"The most incredible front desk staff I've ever dealt with. They redefine customer service. Special shout out to Briana who was so helpful and amazing during my stay."

"Yes "

"The room looked nothing like the picture. It was small. & one of the beds was pushed up against the a/c fan unit."

"It was easy to find right off I65 and in a very safe and clean area with a few restaurants near by. Bed was a little firmer than I like but room was nice and clean."

"A fire alarm went off in the middle of the night. I woke disoriented, called the front desk, no answer, walked out to hallway where a few other guests gathered, afraid to take stairwell down to lobby from 4th floor, eventually took elevator and when I arrived to lobby firemen were roaming around, reported 'all clear' so we returned to our rooms. No word at checkout from hotel staff (apology, inconvience, how was stay?) I don't think I will stay beyond 1st floor at any roadside travel hotel. The hotel was clean but noisy."

"Inexcusable. Refund is in progress. 1) Sticky floors throughout my room; 2) Mold on ceiling in my room; 3) Sheets had stains; 4) Elevator inspection certificate nearly a year expired; 5) Shower head was at my shoulders (I'm 5'10 lol). I'm fine with an older property and don't exactly ask for luxury when traveling for work, but this place didn't even meet the bare minimum."

"I enjoyed my stay. I will be back."

"The breakfast was rough. The coffee ran out before I even got there. They were short staffed in the kitchen. The food looked unappetizing. I left before the coffee was replenished. The room was fine, the hotel was loud. There was a dog barking most of the time and the other guests were yelling. The elevators took forever and they seemed ready to breakdown at any time."