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Reviews of Hard Rock Hotel & Casino Biloxi

2 out of 5
Hard Rock Hotel & Casino Biloxi
777 Beach Blvd., Biloxi, MS

Reviews

8.2

Very Good

Rating 10 - Excellent. 496 out of 1005 reviews" "
Rating 8 - Good. 253 out of 1005 reviews" "
Rating 6 - Okay. 121 out of 1005 reviews" "
Rating 4 - Poor. 76 out of 1005 reviews" "
Rating 2 - Terrible. 59 out of 1005 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Flemon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was wonderful
Stayed 1 night in May 2024

2/10 Terrible

Edmilson

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
nasty filthy smell like smoke all over the place and Staff. didn’t even know how to clean the tub when we request them to come and clean it.
Stayed 3 nights in May 2024

10/10 Excellent

Rosalyn

Liked: Cleanliness, staff & service, property conditions & facilities
Great property to spend time with family.
Stayed 1 night in May 2024

10/10 Excellent

Marla, Suamico

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property! In the road touring and a great place for a day off! Moon Fever Official-🔥🔥
Stayed 2 nights in May 2024

4/10 Poor

John

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was moldy smelling. The fridge didn’t work and stunk horribly. The bathroom needed a deep clean. Casino bathrooms were nasty. Ruth’s was excellent as always.
Stayed 1 night in May 2024
Response from Brittney on 2024/5/12
Thank you for your recent visit, and thank you for taking your time to complete this review. I apologize for the inconveniences you experienced during your stay. The service you experienced falls far below the standard we strive to exceed. We will look into the details of your stay and ensure these issues are addressed.

10/10 Excellent

Jeremy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for a quick birthday weekend getaway. Originally planned to bum out on the beach but we ended up spending most of the day by pool. The staff was real attentive and prompt with drinks. There are several dining options on the hotel grounds, with a few more within walking distance. The room was perfect as well!
Stayed 2 nights in Apr 2024
Response from Brittney on 2024/5/12
Thank you very much for your recent visit and thank you for your outstanding review! I am glad to hear you enjoyed our atmosphere, and I am thrilled to hear that your stay ROCKED! We hope to see you back again soon.

10/10 Excellent

DWIGHT

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

6/10 Okay

marquesa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great except for the smoke
Stayed 2 nights in May 2024
Response from Brittney on 2024/5/12
Thank you for your recent visit, and thank you for taking your time to complete this review. I apologize for the smoke smell, but I am thrilled to hear you enjoyed your stay overall. We can't wait to see you back again soon.

8/10 Good

Cara

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
I've stayed at this property so many times, I prefer suites in the Platinum Tower over looking the pool and water. Lovely pool, great at night and the pool parties on Sunday are fun. There is convenient deck parking and the property is next door to another casino.
Stayed 2 nights in Jan 2024
Response from Brittney on 2024/5/11
Thank you for your recent visit, and thank you for taking your time to complete this review. I am thrilled to hear you enjoyed your stay, and we can't wait to see you back again.

8/10 Good

Nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay!! Definitely planning to go back!!
Stayed 1 night in May 2024
Response from Brittney on 2024/5/11
Thank you for your visit, and thank you for that great review. We are glad to hear you enjoyed your stay, and we look forward to seeing you again soon.

8/10 Good

DAVID

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
It took the shower 15 minutes to get hot water. Even after that it only lasted about 5 minutes and then got like warm. I stayed 3 days and all 3 days was the same problem no matter what time of day we used the shower.
Stayed 3 nights in May 2024
Response from Brittney on 2024/5/11
Thank you for your recent visit and thank you for the great review. I'm sorry to hear that there were some problems during your stay, but I'm glad to see that it was an excellent overall stay. We hope to see you back again soon.

8/10 Good

Julie, Sale

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was big but homely.. we stayed in the platinum tower which had lovely views but definitely in need of some maintenance.As for the staff however were not pleasant. Reception staff were unfriendly and curt. The waitresses in casino were very slow I waited 10 minutes before one appeared and when asked for a drink told we had to wait that they were on their way round in a very unfriendly manner. We then waited anther 20 minutes for our drink to arrive. My husbands key card stopped working and a very unhelpful member of staff could have helped more as he refused to ring the room to allow me to verify him ..
Stayed 5 nights in May 2024
Response from Brittney on 2024/5/11
Thank you for your recent visit. I am sorry to hear about the issues you experienced during your stay. I do hope you were able to enjoy your stay despite these issues, and I do hope to see you back again so we can show you a true Hard Rock quality experience.

10/10 Excellent

Heather, N LITTLE ROCK

Traveled with family
Liked: Cleanliness, staff & service, amenities
Kind folks ,cool place
Stayed 1 night in May 2024
Response from Brittney on 2024/5/10
Thank you very much for your recent stay, and thank you for taking the time to complete an excellent review! We are thrilled to hear that your stay ROCKED! Please come back to see us again soon.

6/10 Okay

Maurkis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Brittney on 2024/5/11
Thank you for your recent visit. I am sorry to hear about the issues you experienced during your stay. I do hope you were able to enjoy your stay despite these issues, and I do hope to see you back again so we can show you a true Hard Rock quality experience.

8/10 Good

Rhonda, Lawton

Traveled with family
Liked: Staff & service, amenities
Rooms are a little outdated but very clean and quiet
Stayed 1 night in May 2024
Response from Brittney on 2024/5/10
Thank you for your recent visit, and thank you for taking your time to complete this review. I apologize for the inconveniences you experienced during your stay, but I am thrilled to hear you enjoyed your stay overall. We can't wait to see you back again soon.

10/10 Excellent

Timmons

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Brittney on 2024/5/10
Thank you very much for your recent stay, and thank you for taking the time to complete an excellent review! We are thrilled to hear that your stay ROCKED! Please come back to see us again soon.

10/10 Excellent

Deshaunna

Traveled with family
Liked: Cleanliness, amenities
Everything was awesome
Stayed 1 night in May 2024
Response from Brittney on 2024/5/10
Thank you very much for your recent visit and thank you for your outstanding review! I am glad to hear you enjoyed our atmosphere, and I am thrilled to hear that your stay ROCKED! We hope to see you back again soon.

8/10 Good

Sheila

Traveled with partner
Liked: Cleanliness, amenities
Great casino. Nice Property. Room needed updating. No buffet:(
Stayed 3 nights in Apr 2024
Response from Brittney on 2024/5/8
Thank you for your recent visit and thank you for the great review. I'm sorry to hear that there were some problems during your stay, but I'm glad to see that it was an excellent overall stay. We hope to see you back again soon.

10/10 Excellent

Daniela

Traveled with family
Liked: Cleanliness, staff & service, amenities
I booked 2 rooms for one night. Both rooms were clean and quiet (3rd and 4th floors) but there was an issue with the bathroom in the 2nd room that we did inform the desk about upon checkout…extremely slow tub drainage and the sliding glass bathroom door was off the track…and I was assured both issues would be corrected. I also found that the rooms needed an update as far as phone charging goes (there were NO usb charge ports in either room). Other, the a\c cooled great and the hot water eventually got to our floors! We ate at 2 different places on the premises and enjoyed the food and wait staff. And, of course, having the casino right there was probably the deal maker! I would consider booking again if the price is right!!
Stayed 1 night in May 2024
Response from Brittney on 2024/5/8
Thank you for your recent visit, and thank you for taking your time to complete this review. I apologize for the inconveniences you experienced during your stay, but I am thrilled to hear you enjoyed your stay overall. We can't wait to see you back again soon.

10/10 Excellent

Dale

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were wonderful and I felt safe at all times.
Stayed 2 nights in Apr 2024
Response from Brittney on 2024/5/8
Thank you for your recent visit, and thank you for taking your time to complete this review. I am thrilled to hear you enjoyed your stay, and we can't wait to see you back again.

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like a lot this hotel.
Stayed 2 nights in Apr 2024
Response from Brittney on 2024/5/3
Thank you very much for your recent visit and thank you for your outstanding review! I am glad to hear you enjoyed our atmosphere, and I am thrilled to hear that your stay ROCKED! We hope to see you back again soon.

10/10 Excellent

McKenzie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice
Stayed 2 nights in Apr 2024
Response from Brittney on 2024/5/3
Thank you very much for your recent visit and thank you for your review! We are thrilled to hear that your experience ROCKED! Please come back to see us again soon.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and location
Stayed 2 nights in Apr 2024
Response from Brittney on 2024/5/3
Thank you very much for your recent visit and thank you for your outstanding review! I am glad to hear you enjoyed our atmosphere, and I am thrilled to hear that your stay ROCKED! We hope to see you back again soon.

10/10 Excellent

Fernando

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible place to stay, lots of fun things to do.
Stayed 2 nights in Apr 2024
Response from Brittney on 2024/5/3
Thank you very much for your recent visit and thank you for your review! We are thrilled to hear that your experience ROCKED! Please come back to see us again soon.

10/10 Excellent

Brandy, Ponchatoula

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though I only stayed 1 night, it met all my needs and more. I slept well, the food was good, and check in/out was easy. I will be staying here again
Stayed 1 night in Apr 2024
Response from Brittney on 2024/5/2
Thank you for your recent visit. I am glad to hear you enjoyed your stay, and we can't wait to see you back again soon.

10/10 Excellent

Ashley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went during the week right before spring break. Staff were professional and courteous, and the room was great for the price! Stayed on the 3rd floor and it was quiet with no issues. Will plan to stay again!
Stayed 3 nights in Apr 2024
Response from Brittney on 2024/5/2
Thank you for your recent visit. I am thrilled to hear you had a great stay. Thank you for this review, and we hope to see you back again soon.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Brittney on 2024/5/2
Thank you for that fantastic review. I'm glad to see you enjoyed your visit with us, and I am thrilled to hear you were able to have such a great time. Thank you for your recent stay, and we hope to see you back again soon.

10/10 Excellent

Derrick

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Brittney on 2024/5/2
Thank you for your recent review. I am thrilled to hear you enjoyed your stay. We can’t wait to see you back so we can ROCK your stay again.

10/10 Excellent

barbara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was a smoking room I was told lt was no more room than available..I ask could doing so smell would not be bad. I have asthma other then that everything was nice.
Stayed 1 night in Apr 2024
Response from Brittney on 2024/5/2
Thank you for your recent visit, and thank you for taking your time to complete this review. I apologize for the smoke smell, but I am thrilled to hear you enjoyed your stay overall. We can't wait to see you back again soon.

10/10 Excellent

Charles Moffatt, Mobile

Stayed 3 nights in Apr 2024
Response from Brittney on 2024/5/2
Thank you for your recent visit, and thank you for taking your time to complete this review. I am thrilled to hear your stay Rocked, and we can’t wait to see you back again soon.

10/10 Excellent

Brandy

Traveled with partner
It was nice having a lot of stuff to do in the hotel.
Stayed 3 nights in Apr 2024
Response from Brittney on 2024/5/2
Thank you very much for visiting, and thank you for the excellent review! I'm thrilled to hear that you were able to take advantage of all that our property has to offer. Please come back to see us again soon.

4/10 Poor

Kimberly

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
It was not what I expected I was hit with a $100.00 fee that I was not informed about beforehand. Beds were not comfortable,no microwave, mini fridge wasn't cold , and the room was outdated.
Stayed 2 nights in Apr 2024
Response from Brittney on 2024/5/2
Thank you for your recent visit. I am sorry to hear about the issues you experienced during your stay. I do hope you were able to enjoy your stay despite these issues, and I do hope to see you back again so we can show you a true Hard Rock quality experience.

2/10 Terrible

Wade

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Brittney on 2024/5/2
Thank you for your recent visit and thank you for providing your time to complete this review. I am sorry to hear you did not enjoy your stay, and I am sorry to hear of these inconveniences you experienced during your stay. We do hope to see you back again so we can show you a true Hard Rock Quality stay.

2/10 Terrible

Karl

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The shower didn't work properly water was cold no privacy in the bathroom
Stayed 2 nights in Apr 2024
Response from Brittney on 2024/4/26
Thank you for your recent visit and thank you for providing your time to complete this review. I am sorry to hear you did not enjoy your stay, and I am sorry to hear of these inconveniences you experienced during your stay. We do hope to see you back again so we can show you a true Hard Rock Quality stay.

8/10 Good

Joseph

Liked: Cleanliness, amenities, property conditions & facilities
It was a little confusing how to get from the parking to hotel reception. Probably would have helped to casino/hotel on the elevator button. Good parking, staff seems tired.
Stayed 1 night in Apr 2024
Response from Brittney on 2024/4/26
Thank you for your recent visit, and thank you for taking your time to complete this review. I apologize for the inconveniences you experienced during your stay, but I am thrilled to hear you enjoyed your stay overall. We can't wait to see you back again soon.

8/10 Good

Laurie

Nice pool
Stayed 1 night in Apr 2024
Response from Brittney on 2024/4/26
Thank you for your recent visit. I am glad to hear you enjoyed your stay, and we can't wait to see you back again soon.

10/10 Excellent

Desirae, Whiteman Air Force Base

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay! Perfect for the visit back home!
Stayed 4 nights in Apr 2024
Response from Brittney on 2024/4/25
Thank you for your recent visit. I am glad to hear you enjoyed your stay. Thank you for this fantastic review, and we look forward to your next visit.

6/10 Okay

Crystal

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Brittney on 2024/4/25
Thank you for your recent visit. I am sorry to hear about the issues you experienced during your stay. I do hope you were able to enjoy your stay despite these issues, and I do hope to see you back again so we can show you a true Hard Rock quality experience.

6/10 Okay

Shelly

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The dining options were great. The beds were comfortable. There was no hot water in the sinks-it was cold. There was not hot water in the shower either. Barely warm water if you were lucky for the shower. Hot water is pretty important. The shower door was broken and was told maintenance would fix it and they never did and we were there 5 nights. There’s no microwave. Wouldn’t stay there again.
Stayed 5 nights in Apr 2024
Response from Brittney on 2024/4/25
Thank you for your recent visit. I am sorry to hear about the issues you experienced during your stay. I do hope you were able to enjoy your stay despite these issues, and I do hope to see you back again so we can show you a true Hard Rock quality experience.

6/10 Okay

Tara

Traveled with family
Liked: Cleanliness, staff & service, amenities
My room stayed extremely humid the entire stay.
Stayed 2 nights in Apr 2024
Response from Brittney on 2024/4/25
Thank you for your recent visit. I am sorry to hear about the issues you experienced during your stay. I do hope you were able to enjoy your stay despite these issues, and I do hope to see you back again so we can show you a true Hard Rock quality experience.

10/10 Excellent

Chris, Prattville

Liked: Cleanliness
Best room I’ve ever stayed in! Deco was great! Loved that our room had the music on when we checked in. Best shower ever!
Stayed 2 nights in Apr 2024
Response from Brittney on 2024/4/25
Thank you very much for your recent visit and thank you for your outstanding review! I am glad to hear you enjoyed our atmosphere, and I am thrilled to hear that your stay ROCKED! We hope to see you back again soon.

10/10 Excellent

Ronnie

Liked: Cleanliness
Stayed 4 nights in Apr 2024
Response from Brittney on 2024/4/25
Thank you very much for visiting, and thank you for the excellent review! I'm thrilled to hear that you were able to take advantage of all that our property has to offer. Please come back to see us again soon.

10/10 Excellent

Yoanny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 1 night in Apr 2024
Response from Brittney on 2024/4/25
Thank you for your recent visit. I am thrilled to hear you had a great stay. Thank you for this review, and we hope to see you back again soon.

10/10 Excellent

Dominique

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay !
Stayed 1 night in Apr 2024
Response from Brittney on 2024/4/25
Thank you very much for your recent stay, and thank you for taking the time to complete an excellent review! We are thrilled to hear that your stay ROCKED! Please come back to see us again soon.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Brittney on 2024/4/25
Thank you for your visit, and thank you for that great review. We are glad to hear you enjoyed your stay, and we look forward to seeing you again soon.

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was First Class! Beautiful view, luxurious bathroom. We would definitely stay again when we get back to the area
Stayed 5 nights in Apr 2024
Response from Brittney on 2024/4/18
Thank you for your recent visit, and thank you for taking your time to complete this review. I am thrilled to hear you enjoyed your stay, and we can't wait to see you back again.

10/10 Excellent

Stewart

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean staff very polite,I didn't dislike anything.
Stayed 2 nights in Apr 2024
Response from Brittney on 2024/4/18
Thank you for that amazing review, and thank you for your visit. I am thrilled to hear you had a fantastic stay. Thank you for taking your time to complete this review, and we can't wait to see you back again soon.

6/10 Okay

Angeleta

Traveled with family
Liked: Amenities
The overall stay was "ok". The bathroom sink was clogged. Went to the pool and the towel crew wasn't on duty and we didn't know to bring towels from the room. I was impressed with the complimentary appetizer from Half Shell!
Stayed 1 night in Apr 2024
Response from Brittney on 2024/4/18
Thank you for your recent visit. I am sorry to hear about the issues you experienced during your stay. I do hope you were able to enjoy your stay despite these issues, and I do hope to see you back again so we can show you a true Hard Rock quality experience.

10/10 Excellent

Carol

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great stay.
Stayed 1 night in Apr 2024
Response from Brittney on 2024/4/18
Thank you very much for your recent visit and thank you for your review! We are thrilled to hear that your experience ROCKED! Please come back to see us again soon.

4/10 Poor

Charles

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
All large resorts or casinos have vaket parking THE HARD ROCK CASINO IN BILUXI DOES NOT. My wife and I can not walk long distances this was more than an inconvenience.
Stayed 2 nights in Apr 2024
Response from Brittney on 2024/4/18
Thank you for your recent visit and thank you for the great review. I'm sorry to hear that there were some problems during your stay, but I'm glad to see that it was an excellent overall stay. We hope to see you back again soon.