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Reviews of Bcool Bilbao - Hostel

2 out of 5
Bcool Bilbao - Hostel
Calle Hernani 17, Bilbao

Reviews

8.0

Very Good

Rating 10 - Excellent. 12 out of 50 reviews" "
Rating 8 - Good. 29 out of 50 reviews" "
Rating 6 - Okay. 8 out of 50 reviews" "
Rating 4 - Poor. 0 out of 50 reviews" "
Rating 2 - Terrible. 1 out of 50 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay
4 nights to explore the Bilbao area on a short break.
Stayed 4 nights in Sep 2019
Response from Bcool Team on 2019/11/11
Dear Jimmy, Thank you for your comment. We are glad you enjoyed your stay and hope to welcome you back again in Bilbao.

8/10 Good

jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice modern clean hostel with a great patio. Neighborhood is a bit unpleasant looking but it is only a 3-5 minute walk to the old town
Stayed 1 night in Aug 2019

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An area full of character(s)!
Decent place. Ropey area but fine really. Breakfast is a small pre made baguettes piece with choice of filling, coffee and OJ. Acceptable. We were moved to a dorm after 2(of 5) days due to an overbooking. Wasn’t ideal as the dorm was far inferior.
Stayed 5 nights in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful dorms with excellent showers and toilets. Very helpful staff fluent in English. Easy access to train station. Good train service to Santiago with connections to France border near Hendaya and Portugal.
Stayed 1 night in May 2019

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hostel near the old town
Good hostel near the old town. The rooms and bathrooms were clean and the staff was friendly. The included breakfast was good enough. I'm not givint it 5 stars because the hair drayer was not working and the Wifi connection in the room was not very good.
Stayed 2 nights in Jan 2019

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a private room. It was super clean, comfortable, and luxurious. The staff was super friendly and helped us pick out some amazing restaurants for our anniversary dinner, and helped us call a cab at the end of our stay. 100% would stay here again
Stayed 3 nights in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool spot.
Comfortable. Friendly and helpful staff. In an upcoming area with funky bars and a colorful immigrant and local scene.
Stayed 1 night in Dec 2018

2/10 Terrible

Verified traveler

Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2018

8/10 Good

BRIAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient for river walks to City centre.
Reception was welcoming and informative. Efficient check in. Allocated en suite double room 14. Room was light and airy with two windows. Spacious shower (room for 2) Bed reading lights either side. However next to ladies toilets, and due to door gap, was subject to sleep disturbance during night. Room situated opposite breakfast room/bar cafe. Access via security key card to return to hotel. Hotel situated short walk on sloping road down to riverside with scenic city walks. They maybe concerns for lone person during hours of darkness, in vicinity of hotel, due to persons loitering in area.
Stayed 1 night in Oct 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place for the hostel lover, but dodgy area
A well run, very contemporary and well designed hostel close to the city centre. Comfortable beds and excellent facilities. However, the property is in a very run down area where drug addicts and other less savoury individuals are to be found. Not a district where you feel comfortable out at night. A good place for groups of youthful people. Noise at night from indoor residents and outside from adjacent flat dwellers can be significant, so beware if you are a light sleeper or like an early night. Reception staff very helpful. Simple, but tasty coffee, orange juice and croissant breakfast served by cheerful and helpful cafe staff.
Stayed 4 nights in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Lemon water, nice.
Easy to navigate just go to the river or a couple turns and you're at the train station. I stayed in an eight bed dorm and still managed to get some sleep.
Stayed 1 night in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hostel, not keen on the area.
The hostel is very modern and fairly comfortable. Each bunk has its own light and power point, and has a curtain and storage drawer. The bathroom had three toilets and three showers and there was a hairdryer. Staff were pleasant and the breakfast was fine. I wasn’t too keen on the neighbourhood, at times I felt a little unsafe walking around on my own.
Stayed 1 night in Jun 2018

8/10 Good

CAA, London

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff. Location good but seemed a bit rough. Good place to stay.
Stayed 2 nights in May 2018

10/10 Excellent

Shaurin , Bombay, India 🇮🇳

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2018
Response from Bcool Team on 2018/5/12
Dear Shaurin, thank you for your review of your recent stay in Bcool Bilbao. We hope to welcome you back again. Kind regards,

8/10 Good

Saurin, Chicago, IL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018
Response from Bcool Team on 2018/5/12
Dear Saurin, thank you for taking the time to review your recent stay in Bcool Bilbao. We hope to welcome you back again. Kind regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Feo olor
El cuarto estaba bien y el servicio estuvo bueno, pero al entrar al cuarto habia un olor horrible y por mas q se dejaba la ventana abierta por varias horas igual olia y era desagradable
Stayed 3 nights in Jan 2020
Response from equipo Bcool on 2020/1/15
Buenos días, Gracias por tomarse el tiempo para evaluar su estancia en Bcool Bilbao. Sentimos mucho que no haya sido de su entera satisfacción. Nuestra recepción está abierta las 24 horas y le agradeceríamos que nos notifiquen sobre su asunto durante su estadía para cambiar su experiencia. Sin embargo, esperamos que si vuelves a visitar Bilbao, nos contactes. Un saludo

6/10 Okay

JøRGEN

Liked: Staff & service
Stayed 5 nights in Oct 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Slechte buurt
De buurt voelt s nachts onveilig, vooral als je alleen reist.
Stayed 3 nights in Sep 2019
Response from Bcool Team on 2019/11/11
Dear client, thank you for your review of your reservation. In fact our hostel is located in a multicultural area and we regret that your travel needs were not completed. Nonetheless our team always gives their best to make you feel comfortable during your stay.

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

Alvaro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Toller Service, wirklich nette junge Leute in dem Hostel. Auch das Frühstück ist sehr lecker, vll. nicht so üppig wie wir das in DE gerne haben, aber letztlich reicht es aus und es wird nichts weg geschmissen.
Stayed 4 nights in Sep 2018

8/10 Good

Fricker

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Hostel is good, but it seems to be safe around the hostel.
Stayed 3 nights in May 2019

6/10 Okay

Verified traveler

Liked: Cleanliness
Hostellin sijainti on hyvä. Lyhyt matka kävellen vanhaan kaupunkiin.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

10/10 Excellent

franki, Bilbao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pra quem não tem frescura esse é um ótimo lugar. Bem organizado e seus funcionários bastantes atenciosos
Stayed 3 nights in Jan 2019

8/10 Good

YUN-JEN

Liked: Cleanliness, staff & service, room comfort
我的運氣很差
運氣很差我的室友非常臭 行李櫃無法使用 但床位舒適熱水充足 附近有很多小餐廳
Stayed 2 nights in Jan 2019

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Auberge de jeunesse qui vous plaira !
Même si le quartier où se trouve l'auberge de jeunesse peut sembler trop populaire pour certains, elle est bien placée entre la ville nouvelle et la vieille ville. Le staff est accueillant et les chambres sont bien chauffées en hiver. C'est propre, n'hésitez pas !
Stayed 2 nights in Dec 2018

8/10 Good

Txani_DJ, Burgos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El alojamiento es excelente lo unico malo la zona... sobre todo por la noche... una vez dentro decidi comprarme cena y cenar tranquilamente y muy gustosamente dentro de las instalaciones.
Stayed 1 night in Dec 2018

8/10 Good

Andres

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena relación calidad-precio.
Todo bien salvo la cocina que precisa de mejor equipamiento y menaje. Aunque es de entender pues tienen un bar en sus instalaciones.
Stayed 1 night in Nov 2018

10/10 Excellent

Janniene, Doetinchem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vlak achter treinstation
Handig op loopafstand van het treinstation . 24 /7 open !!
Stayed 1 night in Oct 2018

8/10 Good

anne-marie

Liked: Cleanliness, staff & service, room comfort
Hôtel correct sauf nuisances sonores (nuit)+ wifi
Personnel serviable et très agréable Prestations appréciables notamment la terrasse, sauf la wi-fi très instable. A noter le jus de fruits au petit-déjeuner fait avec de vraies oranges (ce qui est rare) Malheureusement très bruyant à l'intérieur de l'hôtel la nuit (beaucoup de va et vient) Bien situé par rapport au casco viejo mais la rue n'est pas très engageante
Stayed 1 night in Oct 2018

6/10 Okay

Welton, España

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es una zona horrible para aparcar.... he dado muchas vueltas. .. nos dijeron que el hotel tiene aparcamiento pero no esra en el hotel😯
Stayed 1 night in Sep 2018

8/10 Good

Yasemin

Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 4 nights in Sep 2018

8/10 Good

Mariachiara

Ci tornerei
Ostello davvero carino e accogliente. Molto vicino al centro
Stayed 2 nights in Aug 2018

8/10 Good

Raiza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente estadia
Muito limpo, organizado e excelente localização!
Stayed 2 nights in Jun 2018

8/10 Good

HAREMI

Liked: Staff & service, room comfort
初ドミトリー
はじめてのドミトリーでしたが，カーテンの仕切りもあり快適に停まることができました。 ベッドの下に25Lのリュック二つくらいが入る引き出しが有りますが，鍵が付いていません。気になる方はフロントで売っている小さな南京錠を買うか，事前に用意することになります。 バーのある出口に面した通りは治安が良くないようだったので深夜の外出は注意が必要です。 スタッフさんも感じが良く，コストパフォーマンスは高いですね。またお得な朝食付きのプランがあったら泊まりたいですね。
Stayed 1 night in May 2018

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
hotel sympa
hôtel sympa Attention entrée le soir par une rue mal fréquentée
Stayed 3 nights in May 2018

8/10 Good

Roemil Enrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Óptimo
Muy buen lugar, la calefacción, limpieza y ducha ha sido óptimas. Hay que tener precaución en las indicaciones pues después de las 23hrs la entrada es por el restaurante y no por la recepción.
Stayed 1 night in May 2018

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Voyage solo agréable
Les dortoirs sont propres, grands casiers sous le lit, prise électrique à chaque lit et rideau. Le personnel est très sympa.
Response from Bcool Team on 2018/5/8
Merci Frank pour ton commentaire. Nous espérons vous accueillir à nouveau!

10/10 Excellent

L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un lugar muy cómodo para pasar unos días en Bilbao
Stayed 2 nights in Apr 2018
Response from equipo Bcool on 2018/4/26
Buenos días, gracias por dejarnos tu opinión! Nos alegra saber que te gustó todo de nuestro hostel por lo que esperamos poder verte pronto de nuevo por Bcool Bilbao. Un saludo

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
La gente llega a la habitación a cualquier hora.
Debería haber unas normas de hora de entrada en habitaciones compartidas. 2 llegamos a las 11:30 pero otro llegó a las 3 y otro llegó a las 4:45h. Así no hay quien duerma.
Stayed 1 night in Dec 2017
Response from Bcool on 2017/12/16
Lamentamos enormemente que los compañeros de habitación no fueran respetuosos a la hora de entrar en vuestra habitación. Para mayor comodidad os recomendamos hacer la reserva de una habitación doble o reservar una habitación completa para vosotros. Un saludo Bcool Team

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2017
Thank you very much, hope to see you again in Bcool Bilbao. Kind regards

10/10 Excellent

MAYCOLL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Viajero
Muy bien. Excelente ubicación y servicio definitivamente lo recomendaría y volvería alojarme en este hotel
Stayed 8 nights in Oct 2017
¡Hola! muchas gracias por tu comentario positivo, nos alegra que nos hayas elegido y hayas estado cómodo yte haya gustado nuestro hostal. Esperamos verte de nuevo. Un saludo, Equipo Bcool

8/10 Good

Jeronimo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Se encuentra en un lugar céntrico con una atención muy buena y limpio.Aunque tiene los aseos comunes no hay espera para la ducha.Sin duda que lo recomiendo a mis amistades
Stayed 1 night in Nov 2017
Buenas noches Jerónimo, muchas gracias por tus palabras. Aquí estaremos para ocasiones futuras en las que decidas visitar nuestra bonita ciudad. Saludos Bcool team

6/10 Okay

Shirley rejane

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Oct 2017
Thank you very much Bcool Bilbao Team

6/10 Okay

LILI, ibiza

Liked: Cleanliness
Disliked: Room comfort
Noisy room 14
When we arrive to the hotel, they charged twice the price of the room. The recepcionist told us at 1:00am, we were sleeping when the receptionist told us. Room 14 very noisy. Near to the bar and the women toilet. We sleeped very bad all nights we were in the hotel.
Stayed 2 nights in Aug 2017
Response from Lara on 2017/9/11
Good Morning Lili First of all we apolize for the bad organization with your reservation. We are sorry for the inconvenience, we´ll try to fix the problem. Thanks for staying with us Bcool Team

8/10 Good

Pjo

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Hostel. Central. Clean
Nice Hostel. Clean and Quiet. Close to the Center of Bilbao and the old town. Bcool. We are super travelers
Stayed 4 nights in Aug 2017