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Reviews of Fireside Lodge

2.5 out of 5
Fireside Lodge
40660 Big Bear Blvd, Big Bear Lake, CA

Reviews

7.6

Good

Rating 10 - Excellent. 305 out of 842 reviews" "
Rating 8 - Good. 237 out of 842 reviews" "
Rating 6 - Okay. 146 out of 842 reviews" "
Rating 4 - Poor. 87 out of 842 reviews" "
Rating 2 - Terrible. 67 out of 842 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Katy

Traveled with partner
Love the owners!
Stayed 1 night in Apr 2024

10/10 Excellent

SUSANA

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gentleman at the reception was very freely and very caring love the location
Stayed 1 night in Apr 2024

10/10 Excellent

Cristal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Super clean very equipped loved it I will be coming back ! Def recommend
Stayed 1 night in Apr 2024
Response from Sunny on 2024/4/7
Thank you for taking the time to review our lodge. We are happy to hear that you enjoyed your stay with us and that you enjoyed your room. We hope to see you again soon. The door is always open to our wonderful guests.

6/10 Okay

Allee

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The room was cozy, it had a nice mini fridge and microwave. They have wide shower heads so the shower was good. It feels more like an actual bedroom rather than a hotel room which is nice. The door also had a really pretty stained glass panel, it felt like a mini cottage almost. However, we had a lot of issues. We booked a fireplace room and the fireplace worked for about 20 minutes before getting blocked. We also got locked out of the room due to the lock running out of battery and my boyfriend had to wait outside our room in the snow (at night) while I had to wait for one of the owners to help me. He was able to change the locks battery and get the fireplace to work, but like I said it only worked for about 20 minutes due to the gas being blocked which sucked. It was pretty close to the village which was good but it was snowing so we couldn't walk there. I imagine it's doable as it's only a few blocks. The bowling ally is also right across the street and there are family suites so it would probably be better for a family to go. It wasn't noisy except for some type of work going on at 10 PM that was rattling the walls. I thought it was the neighbor banging on the walls or slamming a drawer but in the morning we saw someone working on the property and they were making the same sounds. The walls are also paper thin, we could hear our neighbors talking.
Stayed 1 night in Mar 2024

2/10 Terrible

Don

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Our room was small, dirty, old, and cramped. It was definitely in need of some TLC. The walls were painted, but so poorly that you could see the old color underneath. No care was taken to avoid the trim, as paint was slopped all over the place. The walls were dirty. The room smelled very bad, mostly the sheets, the toilet had 3 inches of caulking smeared all over the base. The shower was stained. The bathroom had a three light fixture, but only had one bulb in it. The walls were very thin so we could hear the neighbors very clearly late into the night. And if you need a blow dryer, bring one from home, this one was useless (no heat, barely put out air, and the cord was so small that you had to practially sit in the sink to use it.) Better off finding a different place to stay.
Stayed 1 night in Mar 2024

10/10 Excellent

hany

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Sunny on 2024/4/7
Thank you for taking the time to review our lodge. We are happy to hear that you enjoyed your stay with us and that you enjoyed your room. We hope to see you again soon. The door is always open to our wonderful guests.

8/10 Good

Apolinaria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice ppl
Stayed 1 night in Mar 2024
Response from Sunny on 2024/4/7
Thank you for taking the time to review our lodge. We are happy to hear that you enjoyed your stay with us and that you enjoyed your room. We hope to see you again soon. The door is always open to our wonderful guests.

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sunny on 2024/4/7
Thank you for taking the time to review our lodge. We are happy to hear that you enjoyed your stay with us and that you enjoyed your room. We hope to see you again soon. The door is always open to our wonderful guests.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sunny on 2024/3/1
Thank you for taking the time to review our lodge. We are happy to hear that you enjoyed your stay with us and that you enjoyed your room. We hope to see you again soon. The door is always open to our wonderful guests.

4/10 Poor

Claudia

Traveled with family
Liked: Cleanliness
Disliked: Amenities
We had a fireplace. When request wood or to turn it on. Hotel staff wanted $20 in cash or to have guest bring their own wood. Hotel in Big Bear during Winter are expensive. However, we paid over $450 and the fact that they did not provide wood and wanted cash was not professional. The room heater work but only in one side of the room. There room had a kitchenette that was convenient. However, they did not provide dish soap and the kitchen sponge was not new. It was old and used. Parking was limited and hotel was full.
Stayed 1 night in Feb 2024
Response from Sunny on 2024/2/20
Thank you for taking time to review our Lodge. First of all you are lucky you got hotel room in big bear in busy long weekend and room has wood burning Fireplace but you need to buy wood so it's not free. So after you check out I went and check room at that time heater was working fine so it's was very warm in leaving room and bedroom as well. So we put dish soap & sponge in kitchen counter under the closet & was in good condition. So it's was busy long weekend but still we can manage for parking that's reason hotel full. So if you think it's too expensive for winter season then please you should come in slow season that rate is reasonable.

10/10 Excellent

Steven

Stayed 1 night in Feb 2024
Response from Sunny on 2024/4/7
Thank you for taking the time to review our lodge. We are happy to hear that you enjoyed your stay with us and that you enjoyed your room. We hope to see you again soon. The door is always open to our wonderful guests.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Sunny on 2024/2/16
Thank you for taking the time to review our lodge. We are happy to hear that you enjoyed your stay with us and that you enjoyed your room. We hope to see you again soon. The door is always open to our wonderful guests.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Sunny on 2024/2/16
Thank you for taking the time to review our lodge. We are happy to hear that you enjoyed your stay with us and that you enjoyed your room. We hope to see you again soon. The door is always open to our wonderful guests.

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Sunny on 2024/2/16
Thank you for taking the time to review our lodge. We are happy to hear that you enjoyed your stay with us and that you enjoyed your room. We hope to see you again soon. The door is always open to our wonderful guests.

6/10 Okay

Kevin

Traveled with partner
Liked: Staff & service
Nice offer to upgrade room. Worth it. Fair price for area. Nice people. Good value we believe.
Stayed 2 nights in Jan 2024
Response from Sunny on 2024/2/16
Thank you for taking the time to review our lodge. We are happy to hear that you enjoyed your stay with us. We appreciate your feedback and suggestions. We hope to see you again soon. The door is always open to our wonderful guests.

10/10 Excellent

Salina

Stayed 1 night in Jan 2024
Response from Sunny on 2024/1/16
Thank you for taking the time to review our lodge. We are happy to hear that you enjoyed your stay with us and that you enjoyed your room. We hope to see you again soon. The door is always open to our wonderful guests.

10/10 Excellent

JOJOnTT

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Sunny on 2024/1/16
Thank you for taking the time to review our lodge. We are happy to hear that you enjoyed your stay with us and that you enjoyed your room. We hope to see you again soon. The door is always open to our wonderful guests.

10/10 Excellent

Elaine

Stayed 2 nights in Jan 2024
Response from Sunny on 2024/1/16
Thank you for taking the time to review our lodge. We are happy to hear that you enjoyed your stay with us and that you enjoyed your room. We hope to see you again soon. The door is always open to our wonderful guests.

2/10 Terrible

Ali

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad customer service, outdated facilities.
Stayed 1 night in Jan 2024
Response from Sunny on 2024/1/16
Thank you for taking the time to review our lodge. We appreciate the feedback and suggestions you have given us. We hope you had a better experience staying with us. We hope to see you again soon. The door is always open to our wonderful guests.

10/10 Excellent

manuel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time! Would definitely recommend
Stayed 1 night in Jan 2024
Response from Sunny on 2024/1/16
Thank you for taking the time to review our lodge. We are happy to hear that you enjoyed your stay with us and that you enjoyed your room. We hope to see you again soon. The door is always open to our wonderful guests.

10/10 Excellent

Visvambhar

Liked: Cleanliness, staff & service, property conditions & facilities
Nice accommodations, right next to the lake and close to the village. The staff is very friendly and helpful.
Stayed 1 night in Jan 2024
Response from Sunny on 2024/1/16
Thank you for taking the time to review our lodge. We are happy to hear that you enjoyed your stay with us and that you enjoyed your room. We hope to see you again soon. The door is always open to our wonderful guests.

8/10 Good

Palerat Gigi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy!
Our family was in Big Bear over the NY weekend. Staff was very friendly and the room was clean, comfy and cozy. We had a room with a balcony that overlooks the lake. I would stay here again in the future since the hotel is very close to everything.
Stayed 2 nights in Dec 2023
Response from Sunny on 2024/1/16
Thank you for taking the time to review our lodge. We are happy to hear that you enjoyed your stay with us and that you enjoyed your room. We hope to see you again soon. The door is always open to our wonderful guests.

10/10 Excellent

Monica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Sunny on 2024/1/16
Thank you for taking the time to review our lodge. We are happy to hear that you enjoyed your stay with us and that you enjoyed your room. We hope to see you again soon. The door is always open to our wonderful guests.

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in a Family Chalet room. It felt roomy and had a kitchen with stove, oven, microwave, refrigerator, cups, plates, etc. it delivers a cabin experience, which my family enjoys. Many guests (including us) had dogs. Not a great value for what we paid, but then it was a holiday weekend.
Stayed 1 night in Dec 2023
Response from Sunny on 2024/2/16
Thank you for taking the time to review our lodge. We are happy to hear that you enjoyed your stay with us and that you enjoyed your room. We hope to see you again soon. The door is always open to our wonderful guests.

4/10 Poor

MINJU

Stayed 1 night in Dec 2023
Response from Sunny on 2024/2/16
Thank you for taking the time to review our lodge. We are happy to hear that you enjoyed your stay with us. We appreciate your feedback and suggestions. We hope you had a better experience staying with us. We hope to see you again soon. The door is always open to our wonderful guests.

10/10 Excellent

George

Charming !
Stayed 2 nights in Dec 2023
Response from Sunny on 2024/1/16
Thank you for taking the time to review our lodge. We are happy to hear that you enjoyed your stay with us and that you enjoyed your room. We hope to see you again soon. The door is always open to our wonderful guests.

8/10 Good

Armand

Traveled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Sunny on 2024/1/16
Thank you for taking the time to review our lodge. We are happy to hear that you enjoyed your stay with us and that you enjoyed your room. We hope to see you again soon. The door is always open to our wonderful guests.

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sunny on 2024/1/16
Thank you for taking the time to review our lodge. We are happy to hear that you enjoyed your stay with us and that you enjoyed your room. We hope to see you again soon. The door is always open to our wonderful guests.

6/10 Okay

Veronica

Stayed 2 nights in Nov 2023
Response from Sunny on 2024/1/16
Thank you for taking the time to review our lodge. We appreciate the feedback and suggestions you have given us. We hope you had a better experience staying with us. We hope to see you again soon. The door is always open to our wonderful guests.

8/10 Good

Colley

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pretty view of the lake and extremely close to the village
Stayed 2 nights in Nov 2023
Response from Sunny on 2023/12/1
Thank you for taking the time to review our lodge. We are happy to hear that you enjoyed your stay with us. We appreciate your feedback and suggestions. We hope to see you again soon. The door is always open to our wonderful guests.

4/10 Poor

joseph

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Sunny on 2023/11/14
Thank you for taking the time to review our lodge. We appreciate your feedback and suggestions you have given us. We wish you had a better experience staying with us. We hope to see you again soon. The door is always open to our wonderful guests.

10/10 Excellent

Papamagatte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Sunny on 2023/11/7
Thank you for taking the time to review our lodge. We are happy to hear that you enjoyed your stay with us and that you enjoyed your room. We hope to see you again soon. The door is always open to our wonderful guests.

8/10 Good

Giovanni, Norwalk

Traveled with family
Liked: Cleanliness, staff & service, amenities
Well placed to shopping and restaurants. Our room’s (#21) wall heater was a bit noisy. Aside from the normal metal expansion/ contracting of the heater, there was this lingering pinging noise that lasted thirty minutes or more. Staff apologized and assured it would be look into. Pool was closed for the season but looked very clean.
Stayed 2 nights in Oct 2023
Response from Pratham on 2023/10/16
Dear Guest,Thank you for sharing your recent experience with us. We're delighted to hear that our location provided you with easy access to shopping and restaurants. We apologize for the inconvenience you encountered with the wall heater in room #21. Rest assured, our maintenance team is addressing this issue promptly to ensure a seamless stay for our future guests. It's great to hear that you noticed the cleanliness of our pool, and we hope you'll have the chance to enjoy it on your next visit. We appreciate your feedback and look forward to welcoming you back for an even more enjoyable stay.Warm regards,Fireside Lodge

8/10 Good

jose De Jesus

Traveled with family
Liked: Cleanliness, staff & service, amenities
I like the surrounding
Stayed 2 nights in Oct 2023
Response from Sunny on 2023/10/29
Thank you for taking the time to review our lodge. We are happy to hear that you enjoyed your stay with us. We appreciate your feedback and suggestions. We hope to see you again soon. The door is always open to our wonderful guests.

10/10 Excellent

Marisela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room 31 review. Good stay overall.
The room was clean & tidy overall we had a good stay the room had minor issues like low shower water pressure but I'm Shure that is the case with the majority of hotels. The towel shelf in front of the sink didn't fit well and was generally in the way, they should put a regular sink vanity with storage shelfs or drawers in it instead of a pedestal sink. The in room refrigerator was making faint sounds that kind of wakes you up in the night.
Stayed 2 nights in Oct 2023
Response from Sunny on 2023/10/14
Thank you for taking the time to review our lodge. We appreciate your feedback and suggestions you have given us. We wish you had a better experience staying with us. We hope to see you again soon. The door is always open to our wonderful guests.

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
like room and aminities dislike , the room was a little small
Stayed 2 nights in Oct 2023
Response from Sunny on 2023/10/14
Thank you for taking the time to review our lodge. We are happy to hear that you enjoyed your stay with us and that you enjoyed your room. We hope to see you again soon. The door is always open to our wonderful guests.

10/10 Excellent

Vladimir, Rolling Hills Est

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay.
Stayed 1 night in Oct 2023
Response from Sunny on 2023/10/8
Thank you for taking the time to review our lodge. We are happy to hear that you enjoyed your stay with us and that you enjoyed your room. We hope to see you again soon. The door is always open to our wonderful guests.

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place. We got a chalet, very comfy and all supplies available to cook! Convenient parking and location.
Stayed 2 nights in Sep 2023
Response from Sunny on 2023/10/2
Thank you for taking the time to review our lodge. We are happy to hear that you enjoyed your stay with us and that you enjoyed your room. We hope to see you again soon. The door is always open to our wonderful guests.

6/10 Okay

Laura

Liked: Cleanliness, staff & service, room comfort
The coffee machine wasn’t working properly. When I turned on the shower the water sprayed all over the ceiling and the shower head wasn’t screwed on correctly and it came off.
Stayed 2 nights in Sep 2023
Response from Sunny on 2023/10/2
Thank you for taking the time to review our lodge. We appreciate your feedback and suggestions you have given us. We wish you had a better experience staying with us. We hope to see you again soon. The door is always open to our wonderful guests.

6/10 Okay

Sandra

Disliked: Room comfort
The area is peaceful, the bathroom is SUPER SMALL, sink area also, old towels, no room service,
Stayed 3 nights in Sep 2023
Response from Sunny on 2023/9/16
Thank you for taking the time to review our lodge. We appreciate your feedback and suggestions you might have. We hope to see you again soon. The door is always open to our wonderful guests.

10/10 Excellent

Theodore(ted)

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice cozy place
Stayed 2 nights in Sep 2023
Response from Sunny on 2023/9/16
Thank you for taking the time to review our lodge. We are happy to hear that you enjoyed your stay with us and that you enjoyed your room. We hope to see you again soon. The door is always open to our wonderful guests.

8/10 Good

Patrick

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Sunny on 2023/9/6
Thank you for taking the time to review our lodge. We are happy to hear that you enjoyed your stay with us. We appreciate your feedback and suggestions. We hope to see you again soon. The door is always open to our wonderful guests.

6/10 Okay

Verified traveler

Traveled with family
Liked: Property conditions & facilities, room comfort
Scalding hot water
The hot water was scalding and burnt my child, and my hands also. Needs to be addressed asap... water temp should never be set over 125°F at the water heater. Otherwise the stay was ok.
Stayed 2 nights in Sep 2023
Response from Sunny on 2023/9/6
Thank you for taking the time to review our lodge. We appreciate your feedback and suggestions. Sorry to hear but you need to control the knob that how hot water you needed. So our temperature is not over 125 degree F.

4/10 Poor

Yvonne

Liked: Staff & service, property conditions & facilities
Thin walls, Office room talking until 2 am or so, we could hear the conversation. Couldn’t sleep
Stayed 1 night in Sep 2023
Response from Sunny on 2023/9/6
Thank you for taking the time to review our lodge. We appreciate your feedback and suggestions. Sorry but our office is too far from your Room.

10/10 Excellent

John, Glendale

Liked: Cleanliness, staff & service, property conditions & facilities
It met my needs
Stayed 1 night in Aug 2023
Response from Sunny on 2023/8/29
Thank you for taking the time to review our lodge. We are happy to hear that you enjoyed your stay with us and that you enjoyed your room. We hope to see you again soon. The door is always open to our wonderful guests.

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great little place.
Clean and overall nice. Really good location. Would stay here again.
Stayed 1 night in Aug 2023
Response from Sunny on 2023/8/29
Thank you for taking the time to review our lodge. We are happy to hear that you enjoyed your stay with us and that you enjoyed your room. We hope to see you again soon. The door is always open to our wonderful guests.

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were nice with lake view! They had in the suite all kitchen utensils, pots, glasses, etc. The only compliant was no lights on balcony first night, but hotel staff helped fix and hair dryer was broken, however, was replaced. Great lodge:)
Stayed 3 nights in Aug 2023
Response from Sunny on 2023/8/29
Thank you for taking the time to review our lodge. We are happy to hear that you enjoyed your stay with us. We appreciate your feedback and suggestions. We hope to see you again soon. The door is always open to our wonderful guests.

10/10 Excellent

Elena

Stayed 1 night in Aug 2023
Response from Sunny on 2023/9/16
Thank you for taking the time to review our lodge. We are happy to hear that you enjoyed your stay with us and that you enjoyed your room. We hope to see you again soon. The door is always open to our wonderful guests.

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
One Night Stay
Is the property close and convenient to town, absolutely. However, the property needs work. Rooms are clean but below average. Mismatched furniture and overall just not that great. Bed was ok but for me the pillows uncomfortable. My biggest concern is the balcony railing on the second floor. It’s needs immediate repair before someone leans too hard and it gives way. Someone will definitely get hurt or worse by falling onto the ground floor. If you are not able to keep up on repairs you should not own a property. You can tell they tried to glue it together but that is not the answer!
Stayed 1 night in Aug 2023
Response from Sunny on 2023/8/22
Thank you for taking the time to review our lodge. Sorry to say but we always keep our property in maintain so you don't have to teach us that how to keep up on repairs you do not to have a right to tell us that you should not own a property. Thank you

10/10 Excellent

Diane

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value!
It was the perfect location within an easy walk to the Village and plenty of restaurants and shopping.
Stayed 2 nights in Aug 2023
Response from Sunny on 2023/8/16
Thank you for taking the time to review our lodge. We are happy to hear that you enjoyed your stay with us and that you enjoyed your room. We hope to see you again soon. The door is always open to our wonderful guests.