Reception
Check availability

Reviews of Hotel Waldhorn

3 out of 5
Hotel Waldhorn
Waldhöheweg 2, Bern

Reviews

8.8

Excellent

Rating 10 - Excellent. 142 out of 308 reviews" "
Rating 8 - Good. 136 out of 308 reviews" "
Rating 6 - Okay. 28 out of 308 reviews" "
Rating 4 - Poor. 2 out of 308 reviews" "
Rating 2 - Terrible. 0 out of 308 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

evangelos

Liked: Cleanliness, staff & service, property conditions & facilities
Parking I had to pay for. Daily tax per person per night that I was not aware about
Stayed 3 nights in Apr 2024
Response from Andrea on 2024/4/24
Thank you for taking the time to review your stay with us.We charge CHF 16.00 for the parking, that is the same rate that you would pay on the street, we think that's a fair prize. The city tax in Berne is high, however, it also includes the public transport ticket. It was a pleasure to have you as our guests. Kind regards, Hotel Waldhorn team

10/10 Excellent

Rose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location and staff were very friendly and helpful.
Stayed 1 night in Dec 2023
Response from Silvia on 2024/1/1
Dear Rose, Thank you for taking the time to review your stay with us. We are happy to read that you enjoyed your stay and appreciated our services. Best regards, Silvia

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Location is good eith easy access to old city centre. Breakfast was done very well.
Stayed 1 night in Jul 2023
Response from Joëlle Schneider on 2023/7/16
Dear Stephen,Thank you very much for your kind review. We are glad that you enjoyed your stay with us. Thank you as well for the kompliments. We hope to welcome you again. Best regards from Bern,

8/10 Good

Megan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Reception staff was very friendly and helpful. Gave tips to allow free parking in the area. Room was stark, but nice and clean. Did not realize the room did not have air conditioning when booking for July. Temperature was fine with the fan and windows open, however we were woken up a few times due to loud noises in the street and kids yelling until midnight. Location was convenient and with the transportation card, very easy.
Stayed 1 night in Jul 2023
Response from Reception on 2023/7/10
Thank you for the good review. We are surprised that it was noisy at night. The street we are in is usually very quiet. We are happy to read that you liked our service and location. Kind regards, Andrea

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Parking was inside their hotel, immaculate rooms, receptionist spoke English and gave us free passes for bus service and advice about things to see in Bern. Friendliest receptionist we dealt with in Switzerland.
Stayed 1 night in Jun 2023
Response from Rezeption on 2023/6/20
Thank you very much for the great review, it made my day! We are happy to read that you enjoyed your stay with us. Kind regards, Andrea

10/10 Excellent

Diane

Stayed 2 nights in Jun 2023
Response from Silvia Schwab on 2023/7/3
Dear Diane, thank you very much for your positive feedback. We hope that we have the opportunity to welcome you back soon. Kind regards.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is not far from town center. Two stops by tram from town center, and less than 10 min from center. The hotel staff is very friendly. Hotel provides coffee and fruits in the hall. Highly recommend this hotel.
Stayed 1 night in May 2023
Response from Silvia on 2023/6/2
Dear Guest. Thank you for your excellent feedback! We are happy to know that you enjoyed your stay. We hope to see you soon again in Bern. Best regards from the Hotel Waldhorn Team.

6/10 Okay

Elisabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mixed experience
This has not been our first stay at the Waldhorn. This time it was a mixed experience. The hotel overall is very comfortable, very clean with very nice bedlinen and towels.Breakfast outstanding with a rich buffet and delicious Birchermuesli. We had to ask to be put in a different room because of the shower facilities. The first room had a step over the bath shower which i then wasn't able to operate or it just didn't work. On top I was extremely nervous to fall because the floor of the bath was extremely slippery. For the following two nights we were put in a room with just a walk-in shower. That seems to be fine but the next morning I slipped in the shower and fell very badly, hitting my head, knees, arms suffering severe bruising. When i reported it to the manager first, I felt he didn't much care but his attitude changed and he was quite helpful in the end. I did however feel it was my problem to slip on a slippery floor. For this reason I feel I wouldn't come to this hotel again because I think the shower facilities are dangerous for elderly people. I feel very sorry but also annoyred as I waisted a whole day of a short holiday in bed recovering from a bad fall. The bruises are still showing, I could have broken a hip but mercifully I didn't.
Stayed 3 nights in May 2023
Response from Joëlle Schneider on 2023/5/27
Dear Elisabeth, Thank you for your feedback and for taking the time to share your experience with us. Thank you for the compliments about the breakfast and the hotel. We are glad that we could help you with the room change. We are very sorry that you slipped and bruised yourself in the shower. We understand that you are upset about such things, especially if it ruined your short stay with us. We hope to welcome you back in the future and make up for our mistakes and the bad memories. We wish you all the best and best regards from Bern.

8/10 Good

Michael W

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Traveling by car so it was convenient to have onsite parking….. but a very unique way of parking. Rooms are quite small but comfortable. Friendly staff. Nice breakfast. Within a block of a bus stop which gets you to the heart of the Old City in less than 5 minutes - buses run very frequently
Stayed 1 night in May 2023
Response from Joëlle Schneider on 2023/5/17
Thank you Michael for your review, we are glad you enjoyed our service. Thank you for the compliments to the staff and for the breakfast buffet. We hope to welcome you back soon. Best regards from Bern, Joëlle Schneider

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super nice and welcoming. There is coffee and tea for free at the reception and I also got a water bottle for free in the room. The tram station is very close, but you can also walk to the center.
Stayed 1 night in Dec 2022

8/10 Good

Jonathan

Stayed 3 nights in Sep 2022
Response from JS on 2022/9/10
Vielen Dank für Ihre Bewertung. Wir freuen uns, dass es Ihnen bei uns gefallen hat und Sie einen angenehmen Aufenthalt bei uns hatten.Freundliche Grüsse aus Bern

8/10 Good

Gennady

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit too noisy due to lack of air-conditioning and thus necessity to keep the windows open during the night
Stayed 4 nights in Aug 2022
Response from Reception on 2022/8/25
Thank you for taking the time to review your stay with us. Unfortunately we don't have air conditioning. Opening the window is a good option since we are in a quiet neighbourhood. It would be a pleasure to welcome you again. Kind regards

10/10 Excellent

Valentin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Schönes Hotel, auch später Check-in möglich!
Stayed 1 night in Aug 2022
Response from Rezeption on 2022/8/25
Vielen Dank für die nette Bewertung! Wir würden uns freuen, Sie zu einem anderen Zeitpunkt wieder bei uns begrüssen zu dürfen. Freundliche Grüsse aus dem sonnigen Bern

6/10 Okay

Ryan

Traveled with family
Liked: Cleanliness, staff & service
Nice room except that there was no AC or ceiling fans. No breakfast
Stayed 1 night in Jul 2022
Response from Silvia Schwab on 2022/7/19
Dear Sir, thank you for taking time to give us a feedback about your experience in our property. We do not exactly understand what you mean with "no breakfast". Breakfast was included in your rate and was served from 7 to 10 am. in the basement. Best regards

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place if arriving in Bern by car. Garage is under the hotel and price is reasonable. The breakfast was good and enjoyed the included tram pass, coffee and snacks in the lobby.
Stayed 1 night in Sep 2020
Response from Rezeption on 2020/9/29
Thank you very much for your positive feedback. We are happy to read that you enjoyed your stay and our service. It would be a plesure to welcome you again. Kind regards from Berne, Andrea Staub

8/10 Good

Raimund

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little place. Close to city center.
Stayed 1 night in Aug 2020
Response from Rezeption on 2020/9/2
Thank you for your feedback. We are happy, that you enjoyed your stay. We hope to welcome you again. Best regards fom Bern, Joëlle Schneider

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and breakfast was wonderful - staff was friendly and super helpful!
Stayed 2 nights in Dec 2019
Response from Reception on 2019/12/10
Thank you very much for the good review. We are happy to read that you enjoyed your stay with us. We hope we get the chance to welcome you again. Kind regards, Andrea Staub

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location and transport. Friendly staff
Stayed 2 nights in Oct 2019
Response from Joëlle Schneider on 2019/11/6
Thank you very much for your great review. We are happy that you enjoyed you stay.We hope to welcome you again. Best regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from Joëlle Schneider on 2019/11/6
Thank you very much for your review. We are glad that you liked your stay. We hope to welcome you again. Best regards

8/10 Good

ANDREAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Clean hotel, friendly service, great breakfast, reasonable, good location
Stayed 3 nights in Oct 2019
Response from Joëlle Schneider on 2019/10/24
Dear Andreas, Thank you very much for the positive Feedback. We are happy that you enjoyed your stay with us. We hope to wecome you again in our hotel. Best regards from bern. Joëlle Schneider

8/10 Good

Homaira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute and clean hotel
This hotel is clean and very cute. Good breakfast. Very close to Bern train station with bus no 9. Friendly staff. The room was a bit small, but the bathroom was bigger. The shower power was the best in this hotel. Overall we were satisfied and will recommend this place. Still a bit pricey but it includes breakfast and the ticket to buses and trams.
Stayed 2 nights in Oct 2019
Response from Joëlle Schneider on 2019/10/13
Thank you very much for the review. We are happy that you enjoyed your stay in our Hotel, and it is a big motivation for us. We hope to welcome you again. Best regards from Bern, Joëlle Schneider

10/10 Excellent

AGR, CDMX

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel sencillo pero excelente, bien ubicado, buen desayuno. Excelente atencion.
Stayed 3 nights in Sep 2019
Response from Silvia Schwab on 2019/11/20
Thank you very much for the great review! We hope to see you soon again in the future. Best regards

10/10 Excellent

Armi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Stéphane Leuba on 2019/9/17
Dear Armi, thank you for your review. We are glad you had a good stay at our place. Hope to welcome you again. Best regards.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was great but small room, I wish the bed was more comfortable
Stayed 3 nights in Aug 2019
Response from Silvia Schwab on 2019/9/2
Dear Guest, thank you for taking the time to give us a feedback. We hope you enjoyed your stay in Bern. Best regards.

8/10 Good

Farzad

Liked: Cleanliness, staff & service, property conditions & facilities
Highly Recommended but basic.
Great service & staff. Room too small but just usable. Free tea & coffee at reception. No kettle in room. Okay breakfast. No aircon. Overall pretty good.
Stayed 2 nights in Aug 2019
Response from Rezeption on 2019/8/14
Thank you for taking the time to review us. We are happy that you appreciated our service. Unfortunately there is not much we can do about the size of our rooms. It would be a pleasure to welcome you again at our Hotel some other time. Kind regards, Andrea Staub

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Stéphane Leuba on 2019/7/17
Dear Guest, we thank you for that excellent review. Hope to welcome you again at our place. Best regards.

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities
Staff is helpful, location is convenient and transportation is easy.
Stayed 1 night in Jul 2019
Response from Stéphane Leuba on 2019/7/13
Thank you for staying with us. We hope you enjoyed your stay and hope to welcome you back another time.

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bern at it's Best
We arrived earlier than the check in time, hoping to leave our bags in storage and were pleasantly surprised to be able to check in, We were also given a transit pass, something that is given to hotel guests in Bern. This made this very easy for us to take the tram, The hotel was very easily accessible to the Old Town, only about 5 stops away. very convenient. Breakfast was fabulous.
Stayed 1 night in Jun 2019
Response from Stéphane Leuba on 2019/7/6
Dear Judy Thank you very much for that nice feedback. We are happy that you had a pleasant stay at our place. Best regards.

8/10 Good

G

Liked: Cleanliness, staff & service, property conditions & facilities
Very good, but rooms were very hot without air con facilities.
Stayed 1 night in Jun 2019
Response from reception on 2019/6/30
Thank you for taking the time to post your review and sharing your experience regarding your stay with us. Unfortunately most hotel in Switzerland don't provide air con because it usually doesn't get that hot. We hope to welcome you again in Bern. Kind regards, Andrea Staub

10/10 Excellent

HuangTY, Singapore

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free bus vouchers for you to take the public tram to city center and location is quiet and nice though not in the city centre itself but it takes only 5mins and 3 stops to reach. Breakfast was also good with decent offerings. Can consider this hotel if you are on a budget.
Stayed 1 night in Jun 2019
Response from Shirin Kühnel on 2019/6/25
Thank you for your great review. We are glad that you had a pleasant stay at our place. We hope to welcome you soon again. Kind regards. Shirin Kühnel

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
Uncomfortable bed and pillow unfortunately, rest is good
Stayed 1 night in May 2019
Response from Silvia Schwab on 2019/6/7
Dear Guest, we appreciate your feedback and regret that you were not satisfied with the quality of our beds. Thank you for choosing our hotel. Best regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from Rezeption on 2019/6/6
Thank you for the positive feedback. We are happy to hear that you had a good stay with us. Best regards, Andrea Staub

8/10 Good

Henrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Andrea Staub on 2019/5/25
Thank you for the nice review and for staying with us. We are looking forward to welcoming you some other time in the future. Best regards, Andrea Staub

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
The hotel is close to a bus stop and in a nice area. The breakfast was good. The room nice and clean. It was rainy while we were there so the front desk loaned us umbrellas.
Stayed 2 nights in May 2019
Response from Marlies Leuenberger on 2019/5/23
Thank you so much for your feedback! We are happy to read that you have been satisfied and we hope to have the pleasure of welcoming you another time again. Kind regards,

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendliness of staff was very nice. Location and convenience of public transportation very convenient. Least favorite were the hard mattresses.
Stayed 2 nights in Apr 2019
Response from Silvia Schwab on 2019/4/14
Dear Guest. Thank you for taking the time to give us a feedback. We are glad to know that you had a good stay with us. We hope to see you again in Bern. Best regards

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delightful friendly hotel in Bern
Delightful hotel in Bern - exceptionally polite, friendly and informative staff who were very welcoming and helped make this a pleasant stay. The hotel is well located and the hotel really nice - comfortable rooms and good breakfast buffet. We would definitely stay here again
Stayed 2 nights in Mar 2019
Response from Shirin Kühnel on 2019/4/1
Thank you for your great review and for choosing our hotel. We are happy that you enjoyed your stay. That's a big motivation for the whole team! It would be a pleasure to welcome you again at our hotel. Kind regards. Shirin Kühnel

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Marlies Leuenberger on 2018/11/6
Danke für Ihre Bewertung. Wir hoffen Sie hatten einen schönen Aufenthalt. Freundliche Grüsse

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Delicious breakfast and a free transportation pass for the local public tram system. A great place for two days in Bern!
Stayed 2 nights in Oct 2018
Response from Silvia Schwab on 2018/10/29
Dear Guest. Thank you so much for taking your time to give us this great feedback. We are glad to know that you enjoyed your stay with us and would be pleased to welcome you again soon! Kind regards.

8/10 Good

Fred

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2018
Response from Marlies Leuenberger on 2018/10/26
Vielen Dank für Ihre Bewertung. Wir hoffen Sie hatten eine gute Zeit in Bern und würden uns freuen, wenn Sie uns weiterempfehlen. Freundliche Grüsse

8/10 Good

Yoon Seop

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2018
Response from Stéphane Leuba on 2018/10/11
Thank you for your review. We are glad you had a good stay at our place. Best regards.

8/10 Good

Verified traveler

Liked: Staff & service
Good Choice
The hotel is located a bit off center. However, bus and tram stations are very close (1 min. walk) and combenient. The facility looks tired, but all the staff I met were friendly and knowledgeable. Underground parking space must be a plus. (Note: Big SUV may not fit to the car lift to the underground parking.)
Stayed 1 night in Sep 2018
Response from Shirin Kühnel on 2018/10/1
Thank you for your review. We are glad that you had a pleasant stay at our place. Hope to welcome you again. Kind regards. Shirin Kühnel

8/10 Good

Katarzyna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, good hotel for a short stay.
Stayed 1 night in Sep 2018
Response from Stéphane Leuba on 2018/9/18
Thank you very much for this kind review. Hope to see you again. Best regards.

8/10 Good

Mark, Finland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A small hotel with a very helpful staff, located near a direct tram line to the downtown. The room was small but tidy, with a decent Internet connection. The breakfast selection wasn't very wide, but the food quality was good. You get a Bern travel card for the time you stay, which was nice.
Stayed 4 nights in Sep 2018
Response from Marlies Leuenberger on 2018/9/9
Thank you so much for taking the time to give us feedback. We are happy to read that you have been satisfied and we hope you will recommend us. Kind regards,

10/10 Excellent

Robin

This hotel is a GEM. It was close to the great team system so we were able to go from place to place in no time. Walking is also a great option. The stafff was wonderful. Very nice and helpful. The hotel was very clean and super quiet. Breakfast was excellent and had a nice variety. I highly recommend this property!!!
Stayed 3 nights in Aug 2018
Response from Stéphane Leuba on 2018/9/6
Dear Robin, thank you very much for that great review. We are very happy that you had a excellent stay at our place. Hope to welcome you again. Best regards.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Silvia Schwab on 2018/7/29
Dear guest, thank you very much for taking the time to give us this great rating. We would appreciate to welcome you again on another occasion. Kind regards

8/10 Good

HY, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Functional
Good location at is near the Bern Old Town. Small but very functional and comfortable, everything needed for a short stay.
Stayed 1 night in Jun 2018
Response from Marlies Leuenberger on 2018/6/16
Thank you so much for giving us a feedback! We hope you had a good time in Bern and maybe we have the pleasure of welcoming you once again. Kind regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, clean, great breakfast buffet
Stayed 1 night in Jun 2018
Response from Marlies Leuenberger on 2018/6/7
Thank you so much for your feedback. We hope to have the pleasure of welcoming you once again in Bern. Kind regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderfully close to transit and walking distance to Old Town Great staff and overall a wonderful experience
Stayed 2 nights in May 2018
Response from Stéphane Leuba on 2018/6/2
Thank you for staying with us and the nice review. Hope to welcome you again. Best regards.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, good value for money
Stayed 1 night in May 2018
Response from Stéphane Leuba on 2018/6/2
Thank you for your visit and your good review. Hope to see you again. Best regards.

10/10 Excellent

Patrick, Louisville, KY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was well informed, very friendly, and every request I had was handled promptly. ... The hot chocolate is delicious and you should try it with your great breakfast. ;)
Stayed 1 night in May 2018
Response from Marlies Leuenberger on 2018/5/23
Thank you so much for your great ranking! It makes us happy to read, that you had a good stay. We hope to welcoming you another time again. Best regards,