6/10 Okay
Aristeo
Traveled with family
2024/3/26
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
A hotel without a standard staff check in desk, with a theoretical self check in via computer that barely anybody could decipher. So bad was the system that the self check in had a person peeking over your shoulder to assist you as the people began to group around waiting to go through the same.
Came prepared to pay cash to find a no cash accepted policy (this is against EU law) and when confronted that they didn’t inform that no cash was accepted and how the email said the exact amount needed to pay (exact amount that I brought) then they ask me to show them where it said that cash was accepted.
Finally that brilliant self check in system accepts any ID data you provide it with and there is no ID scan so anybody can check in with fake names and continue non-locatable in this hotel. So self check in system not so great.
I asked for my reservation to be canceled without a penalty as I find the check in unsatisfactory and they refused holding my reservation hostage and pushing me to pay with card.
Aristeo
Stayed 5 nights in Mar 2024