Bergkwartier Vacations from NT$38,928

Excellent stay. Great staff and atmosphere. Easy to get to major train stations.

Horrendous customer service. As United States Citizens, they did not give us the two twin bed room that we booked for and instead said the “machine decides, we can do nothing” and the machine assigned us a king room (I.e. two attached twin bed frames with a single king mattress). We told them to get us to get us two twin mattresses, and they said no. Trash customer service. Breakfast top of the top (specialty salmon and nuts in addition to an excellent breakfast buffet), but we cannot recommend booking again due to trash customer service to citizens of US.

Great hotel at a reasonable price. Would definitely stay again

the best part of the hotel is the location. situated just 6 minutes walk from the Dam square and its attractions. its in a quiet street. the central station and the boat tour docks are all within walkable distance. lots of dining options nearby. The expedia site mentions premium rooms to be 323 sq ft. We had booked 4 premium rooms but only two seemed to be of 323 sq. ft. we had to talk to the reception and then they changed one of the two small rooms to a bigger one. However, we had to compromise for one room and stay in the smaller room. Javier at reception was very co-operative and helpful and tried to get us a bigger room but it seems the hotel was full.

We really enjoyed our stay here. The hotel itself is lovely and our room was beautiful, clean, and quiet.