The hotel is very impressive on the outside. It does have a luxurious appeal. But once you walk in and move upstairs to the rooms, you can tell how they saved costs. The rooms are spacious and pretty, but the bathrooms are cheap. Toilet seats are very cheap plastic, shower cabins leak (not only in our room), interior is low quality.
Staff is very nice and service oriented.
Swimming facilities were desastrous! We were there end of may and the pool had a dirty film on the surface and hasn't been cleaned for a long while. It would have been a health risk to swim in there. Staff offered to let the filters clean the water until morning, but we just didn't feel like swimming anymore.
Breakfast buffet was ok, but I'd say not worthy of a 5 star hotel.
The staff was always responsive and tried to help.
This hotel has lots of potential, but it needs to be managed more professional.