4/10 不太好
Maitha
親子旅遊
2025 年 10 月 22 日
喜歡：整潔度和住宿環境和硬體
不喜歡：員工素質
When I checked in I was told my room covers for 1 adult free breakfast this was a surprise to me as we are 1 adult and 14 yo snd 9 yo I had to pay extra 500 USD for 6 nights never going to book on Expedia again no transparency I felt tricked for this price! First night dinner in the hotel’s main restaurant my 9 year old had vegetable noodles and second morning spent it throwing up from food poisoning no compensation whatsoever from hotel! We started our holiday on a bad note for sure. Then 3rd day I used the lift and out of sudden power went out and lift dropped from 2nd floor to ground it was scary and painful dropped I’m thankful my kids escaped uninjured reported it to reception but no one seemed to care they just told me oh due to power shortage no apology nothing and then went to breakfast afterwards and server kept insisting in selecting my sitting area although restaurant is empty due to low season I was already shaken by the whole thing I just needed to sit down and breath! However the House keeping services were the best 5 star service I wish the rest mirrored their service. Overall hugely disappointed from my experience!
Maitha
於 2025 年 10 月住了 6 晚
