6/10 Okay
Cynthia
Traveled with family
2024/6/5
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The room itself was fine. There was a big mix up with Expedia and the hotel. When I checked in for what I had already paid for, Korey asked me to run my card without giving me a price or reason. Luckily I asked as he was about to charge me $700. I showed him my receipt from early booking and payment and he was baffled. I understand they cant control third party sites, but a month earlier the hotel took over my reservation and sent confirmations directly to me. Korey even noted he had never seen rooms booked the way mine were through the hotel but did not offer to assist in any way even after showing him the correspondence the Graduate had sent me early on in my planning.
After an hour of working throught it with Expedia and the hotel, I was provided a room upgrade and coupons for drinks for the inconvenience.
However, upon checkout, turns out Korey didnt give me a free upgrade like he said, he just put us in a more expensive room at full cost. The girl at checkout apologized and said " Korey is an idi0t" and noted he used codes she's never even serny which wss par for the course for him. she said she couldn't assist because her manager wasn't in yet.
It's too bad because the hotel and room are nice, but I ended up paying $700 total for wht was supposed to cost $380, and Korey really wasn't helpful or sympathetic.
Cynthia
Stayed 2 nights in May 2024