Avoid this hotel at all costs!
My recent 7-day stay was an absolute nightmare, and the hotel is currently withholding my money.
Upon arriving at 2:00 AM after a long journey, I was shocked to be told that all guests are required to pay a €200 accidental damage deposit—strictly in cash. They completely refused to accept a credit card. Who on earth carries €200 in cash in the middle of the night? It is an incredibly outdated and unsafe policy.
To make matters worse, the fine print states that the cash deposit will be returned via bank transfer within 30 days. It has now been over 6 weeks and I am still waiting for my money. I have sent numerous emails, left text messages, and tried calling repeatedly, but no one answers the phone or replies. They have gone completely radio silent with my funds.
On top of the financial dishonesty, the actual stay was terrible:
No housekeeping: My room was not cleaned a single time during my entire 7-day stay. Apparently, you have to pay a hidden surcharge just to get standard cleaning.
Breakfast was given to you in a brown paper bag which consisted of a couple of small cakes, bread roll and a couple of childrens drinks
Abysmal communication: Front desk and management completely ignore guests once they have your money.
This establishment desperately needs to move into the 21st century. Save yourself the stress, the hidden fees, and the risk of losing your deposit—book somewhere else!