As usual, the Czech's never fail to humor me with their special brand of "Customer Service." When we called from the train station, we were informed that we were "too late" to check in to our room (7PM), but that someone would "wait" for us. Not stressful? The woman at the desk informed us upon arrival that there was a wedding and that there were "Important People" there. Oops. Guess we chose the wrong place. Four stars is a huge over exaggeration. The place has a certain decorum that lends itself to fanciness, especially the door hardware and false stone on the outsides of certain buildings. The room is a roasting shoebox without a fan. The shower has a limbo game built in - my husband almost lost his head several times. The breakfast room is uncomfortably crowded to say the least. I paid too much and was left with a bad feeling. When I asked questions of the staff, the answer was always, "No, it is not possible." This is not the sort of treatment I am used to when it is attached to this price tag. The town of Benesov is super cute and we hope to return someday. We will definitely find another place to stay, though. Don't be fooled by the star rating. This place has a ridiculous amount of ego and way too much confidence in itself. Not worth the extra expense at all.
