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Reviews of Hilton Garden Inn Bend

3 out of 5
Hilton Garden Inn Bend
425 Sw Bluff Dr, Bend, OR

Reviews

9.2

Wonderful

Rating 10 - Excellent. 704 out of 1000 reviews" "
Rating 8 - Good. 220 out of 1000 reviews" "
Rating 6 - Okay. 46 out of 1000 reviews" "
Rating 4 - Poor. 20 out of 1000 reviews" "
Rating 2 - Terrible. 10 out of 1000 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

YINPORN

Traveled with pets, Traveled with family
Liked: Amenities, property conditions & facilities
Great location walk down to the shopping area, quiet and beautiful area. Highly recommended. Pet friendly,
Stayed 1 night in May 2024
Response from Jessica C. on 2024/5/13
Thank you, Yinporn, for the 5/5 rating! We are happy that you enjoyed your stay with us. We look forward to seeing you again.

10/10 Excellent

Nicole, Otis

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel and doggie friendly! Easy access to Old Mill District. The staff was super friendly. Can’t wait to return!
Stayed 2 nights in May 2024
Response from J.Cottrell on 2024/5/13
Thank you for the 5/5 review, Nicole! We look forward to seeing you again here at the Hilton Garden Inn Bend!

6/10 Okay

Rebekah

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
I have stayed at this property on many occasions over the years and this is the first stay I was disappointed with. I understand this property allows pets and I have never had any issues with this but this time I’m not sure the floors had been vacuumed because there was many areas of clumped white dog hair all over the floor and the remote was sticky. I probably will not return after this last stay.
Stayed 1 night in May 2024
Response from Jessica C. on 2024/5/7
Hello, Rebekah, thank you for your review. We sincerely apologize for your experience with the cleanliness of your room. We will make sure that we do our due diligence to ensure that this does not happen again. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any hotel team member know, and we will make it right. We hope that you choose to stay with us again!

8/10 Good

Buckley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Jessica C. on 2024/5/6
Hello Buckley, Thank you for your 4 out of 5 rating ! We hope you stay with Hilton Garden Inn Bend again!

6/10 Okay

Frances

No breakfast thru Expedia. Same room was booked by relatives using Bookin.com & they got breakfast. Cheap! Maid did not come in. For what I paid I was disappointed. Ice maker 3rd floor didn’t work….really???
Stayed 2 nights in Apr 2024
Response from Jessica C. on 2024/4/30
Hello Frances, thank you for the review. I appreciate your feedback. Breakfast is always available to purchase at the restaurant. The ice maker is currently in the process of being repaired, but there are ice makers on the first and second floor that are available for use. We apologize for any inconvenience and we hope you choose to stay with the Hilton Garden Inn Bend again!

10/10 Excellent

joe, TIGARD

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walls were a little thin in bedroom area. Should have a door between living room and bedroom for privacy. We were in a almost 2 bedroom with living room and with a loft bedroom. Very nice and updated. Clean and had a awesome steak at the restaurant in the lobby. Had a good breakfast options. We would definitely stay there again. Very friendly staff.
Stayed 2 nights in Apr 2024
Response from Jessica C. on 2024/4/18
Hello Joe, Thank you for your 5/5 review! We appreciate the feedback about the rooms. Our dinner chef does a great job with the NY Strip, we are so happy you enjoyed it along with the breakfast! We look forward to seeing you again.

6/10 Okay

Maria

Business traveler, Traveled with partner
The room was ok clean. There were crumbs on the floor before we got there and we realized too late that our comforter had yellow stains. We went on the second day to let the front desk know and they said they would change it. They clean the room but not the comforter.
Stayed 2 nights in Mar 2024
Response from Jessica C. on 2024/4/4
Thank you, Maria, for your 3/5 review. We appreciate your input on the room cleanliness. We will address this with our staff! We hope that you will stay with us again at the Hilton Garden Inn Bend!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Jessica C. on 2024/4/4
Thank you, Mark, For the 5/5 review! We are glad you enjoyed your stay with us and we hope you see you again!

10/10 Excellent

Angela

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property! Loved the 24 hour pool and the staff was above and beyond with their hospitality!! Amazing location, central to everything.
Stayed 2 nights in Mar 2024
Response from Jessica C. on 2024/3/17
Thank you, Angela, for the 5/5 review. We are so happy that you enjoyed your stay with us. We look forward to seeing you again.

10/10 Excellent

Christy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for walking to shopping and dining. Nice big rooms.
Stayed 2 nights in Mar 2024
Response from Jessica C. on 2024/3/17
Thank you, Christy, for the 5/5 review. We are happy that you enjoyed your stay with us!

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relatively quick drive up to Bachelor. Note: No hot breakfast on some days.
Stayed 4 nights in Feb 2024
Response from Jessica C. on 2024/2/29
Thank you for the 5 out of 5 rating! We hope you come and stay with us again!

10/10 Excellent

Siobhan

Stayed 1 night in Jan 2024
Response from Cindy F. on 2024/2/9
Thank you for your response and happy you enjoyed your stay.

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Cindy F. on 2024/2/9
Thank you for the 10. Hope to see you back soon!

10/10 Excellent

Malgorzata, Corvallis

Liked: Cleanliness, property conditions & facilities
Location is great; in the Old Mill next to the shops and restaurants. Excellent room set up with enough space for 2 people; bathroom could be larger and fan/light in bathroom could be decoupled. Some staff members go out of their way to be helpful and friendly (thank you Ms Kayla for all your help and a friendly smile each evening), but some were gloomy and unhelpful when the room door opening mechanism stopped working and needed new battery (we heard no sorry while we waited outside for 30 min.). Great onsite breakfast and evening options.
Stayed 4 nights in Jan 2024
Response from Cindy F. on 2024/2/9
Thank you for your review. We hope to see you again soon and provide you with that perfect stay you deserve.

8/10 Good

melissa

Stayed 4 nights in Jan 2024
Response from Cindy F. on 2024/2/9
Thank you. We are glad you enjoyed your stay!

10/10 Excellent

Christine

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My dog and I were welcomed with a friendly, quick, efficient check-in. There is a great place to walk my dog, plus a river walking trail nearby. Happy Hour was fun....great wine and food. The room was located near the elevator which was great and it was so quiet the whole night.
Stayed 1 night in Dec 2023
Response from Cindy F. on 2024/2/9
Thank you for your positive feed back. We hope to see you again soon.

10/10 Excellent

Don

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Cindy F. on 2024/2/9
We are happy you enjoyed your stay with us and hope to see you again soon.

10/10 Excellent

Christine

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people working here were very congenial and helpful.....especially Larry who works the breakfast shift. Wonderful feeling here in the lobby and TVs all around to offer a wide variety of shows. My dog loved the walks around the area and especially the river walk nearby.
Stayed 1 night in Dec 2023
Response from Cindy F. on 2024/2/9
We are so glad you enjoyed your stay with us. Hope to see you again soon!

10/10 Excellent

Colin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Cindy F. on 2024/2/9
We are happy you enjoyed your stay! See you next time!

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms and comfy beds! Great stay! Highly recommend and will be back again!!
Stayed 1 night in Sep 2023

8/10 Good

Angela

Stayed 1 night in Nov 2023

10/10 Excellent

Wayne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. e have been here several times. Just a short walk down to the Old Mill District for shopping or dinner. We also had a pizza and some drinks at the hotel.
Stayed 1 night in Dec 2023

10/10 Excellent

Valarie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Beth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property in a great location. Staff was very friendly and helpful.
Stayed 2 nights in Nov 2023

8/10 Good

Marcelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay including the proximity to shopping and dining in the Old Mill District. We didn’t enjoy seeing and hearing dogs in the hotel. You could hear them barking in people’s rooms.
Stayed 2 nights in Nov 2023

10/10 Excellent

Julie

Liked: Cleanliness
Stayed 2 nights in Nov 2023

8/10 Good

JOHN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, easy walk to some great shopping and restaurants.
Stayed 2 nights in Nov 2023

10/10 Excellent

Arthur

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Niki

Stayed 3 nights in Oct 2023

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Still the best.
As always, the Bend Hilton was top notch, service impeccable, beyond dog friendly and spotless. 24 hour pool/spa, well stocked market, the on site restaurant leaves no room for complaint. 10+ years staying in this hotel and I haven’t had a complaint yet.
Stayed 2 nights in Nov 2023

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place. P
Great clean room wonderful people and delicious food. Only complaint but nothing todo with hotel was noisy people in hallway late Saturday night.
Stayed 2 nights in Nov 2023

6/10 Okay

Kayo

Stayed 1 night in Oct 2023

10/10 Excellent

JOHN, Lehi

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Dawn

Stayed 1 night in Oct 2023

10/10 Excellent

John, Woodinville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great access to the hottest part of Bend. Loved walking around the area. Didn't like windows that don't open, needed fresh air. Elevator is slow as molasses but I guess that forced me to use the stairs which is good exercise. Big room, nice place.
Stayed 2 nights in Oct 2023

8/10 Good

Wendy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place
The convenience of this location is great. You can walk down 3 flights of stairs and be at the Old Mill mall and on the riverwalk. It felt safe and comfortable. We were on the 3rd floor and had a decent view. The room was clean and bed comfortable. The floor smelled a little musty when we got there but was one on the second day. Breakfast was good and extremely reasonable.
Stayed 2 nights in Oct 2023

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Great all around property
Stayed 2 nights in Oct 2023

10/10 Excellent

Ryan

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location next to plenty of shopping and restaurants all within a 5 minute walk of everything. We had the suite with a view of the river and mountains… definitely worth the money and would stay here again the next time we are in town.
Stayed 2 nights in Oct 2023

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like coming here for Bend’s 1st Friday artwalk as this place is so close to many of the venues we visit
Stayed 1 night in Oct 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Ace L

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came into town for a concert and this property was within easy walking distance. We were able to check in early and the staff was very helpful. Very clean comfortable rooms. We will definitely stay here the next time we’re in town.
Stayed 1 night in Sep 2023

10/10 Excellent

Kevin, Vancouver

Stayed 1 night in Sep 2023

10/10 Excellent

Randi

Traveled with group
Liked: Property conditions & facilities
Stayed to attend a concert at Hayden Homes… Perfect!!! Will stay again
Stayed 1 night in Sep 2023

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Love our bedroom suite
Stayed 1 night in Sep 2023

10/10 Excellent

Kirstin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this place!!
Stayed 2 nights in Sep 2023

8/10 Good

Nicole

Stayed 1 night in Sep 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Our room was clean and comfortable. The staff was amazing!
Stayed 2 nights in Sep 2023

2/10 Terrible

ferenc

Stayed 1 night in Sep 2023