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Reviews of Mozart Hotel

3 out of 5
Mozart Hotel
Sadat Intersection, Hamra District, Beirut

Reviews

6.0
Rating 10 - Excellent. 10 out of 68 reviews" "
Rating 8 - Good. 19 out of 68 reviews" "
Rating 6 - Okay. 12 out of 68 reviews" "
Rating 4 - Poor. 10 out of 68 reviews" "
Rating 2 - Terrible. 17 out of 68 reviews" "

6.0/10

Cleanliness

6.0/10

Staff & service

4.4/10

Amenities

5.6/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Clean hotel, room was a good size with sitting area a kitchen as an addition. Comfy bed
Stayed 1 night in Feb 2024

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 20 nights in Nov 2023

8/10 Good

Fung Kwan

Stayed 1 night in Sep 2023

4/10 Poor

Zakkai

Disliked: Staff & service, property conditions & facilities
The power doesn't work for hours every day. When this happens, the elevator doesn't work. The bathroom smelled bad, the safe didn't work, and my room was lacking towels. Some extenuating circumstances: it's not the hotel's fault the power goes out; this happens across the city. Also, there was a backup lighting system. However -- it is the hotel's responsibility to notify guests of the fact that the elevator doesn't work during high traffic times of day, particularly in that it makes it impossible to use the elevator in an 8-story building. Fancier hotels in Beirut have backup generators that address this problem. Many people might have been fine paying less for a building with no backup generator, but I didn't have the chance to make this choice bc the hotel was not upfront about the fact that they can't afford one. I have a bad leg and didn't want to have to walk up to the eighth floor when the power went out, so I had them move me to the first floor. However, the room they moved me to was missing basic things like pillow cases and towels. When I complained, they brought me pillowcases, but I never got towels. One of the most concerning features was that the safe did not work in either room. When I asked about this I was told a guy would come on Monday who had the key to set up the safe. The guy never came. It's inexcusable to not have the person with the key to the safe accessible when someone is getting settled in their room. It made me feel unsafe.
Stayed 5 nights in Nov 2022

10/10 Excellent

Sherif

Stayed 7 nights in Nov 2022

6/10 Okay

Mohamed

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There’s no room service Internet was very bad Noise every where Room is very tight Toilet is very bad
Stayed 12 nights in Aug 2022

4/10 Poor

Alaa

Stayed 1 night in Aug 2022

2/10 Terrible

Peder

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid this place at all costs!
Do not stay at this hotel! It was a horrible experience, plain and simple. In the beginning they lied to us and said our booking was canceled. It wasn't, and it had already been paid for. Then we had a 24 hour battle just getting towels and toilet paper. They promised to bring it to the room "after five minutes", but the staff just went to sleep, or simply ignored us. Even after we decided to wait for them in the reception. The room was mostly broken. Fetid smell from the toilet area. Not clean shower. But worst of all was the checkout process. They refused to take our cards, so we had to hunt around the area for a working ATM. When we returned, they had taken the liberty to go through all our stuff and packed our bags for us, mixing up everything, touching our toothbrushes and underwear, and just dumped it in the reception. And then they wanted even more money from us. Please avoid this horrible place if you want to enjoy yourself in Beirut. It's not worth it.
Stayed 3 nights in Jul 2022

2/10 Terrible

Moustafa

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A very bad service, the worst hotel ever, no room cleaning. Employees have no experience , They left our luggage outside the room over 10 hours. Electricity is unavailable for few hours a day . It was a very bad experience.
Stayed 1 night in Jun 2022

10/10 Excellent

randa, miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
only problem was, i had to go up the stairs at 2 am because there was no electricity
Stayed 2 nights in Apr 2022

2/10 Terrible

Salam

Disliked: Cleanliness, property conditions & facilities, room comfort
Skip it
No TV service No heat Broken AC One light doesn’t turn off Filthy Neglected
Stayed 1 night in Feb 2022

4/10 Poor

Khalid

Business traveler
Disliked: Property conditions & facilities
the hotel stated that they have generators to compensate the power cuts but when i got there was no electricity for 8 hours/day plus that my room wifi was terrible!! the only two things i asked for were wifi and electricity as I have work and none was there! will never come back.
Stayed 5 nights in Sep 2021

6/10 Okay

Ali

Stayed 20 nights in Sep 2021

8/10 Good

Mohammad

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The location is fantastic, staffs are friendly but poor English. Worth of the price in total! The bathroom water was not warm enough.
Stayed 11 nights in Sep 2021

2/10 Terrible

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was the best thing about the property, otherwise nothing..
Stayed 8 nights in Aug 2021

2/10 Terrible

Ragia

Stayed 6 nights in Jul 2021

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Not recommended The only advantage is the location and the price
Stayed 5 nights in Jul 2021

6/10 Okay

Verified traveler

I like the position Ididnt like the room and the service The internet wass soo slow
Stayed 1 night in Jul 2019
Response from The management on 2019/7/25
Dear Sir, Greetings from Mozart Hotel, Thank you for considering Mozart Hotel for your booking; It's highly appreciated. We're so sad to hear that.we wish you explain more about your stay, in order to serve you better next time. The management

2/10 Terrible

Verified traveler

Stayed 1 night in Jun 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
The smell of cigarettes is everywhere around the hotel. I was woken up by the stinky smell of cigarettes multiple times during the night I wasn’t sure where it was coming from! The room was poorly maintained and dirty particularly the bathroom was pretty disgusting. I know I only paid fifty dollars for the night but certainly the experience wasn’t worth the savings on this hotel stay.
Stayed 1 night in May 2019

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in Hamra
It was only one night, very short, but the service was fine and the room perfect, with a nice balcony !
Stayed 1 night in Apr 2019
Response from Nemer on 2019/4/23
Dear guest, Greetings from Mozart Hotel. We appreciate your feedback. Hope see you soon. Best regards, The management Nemer Chlela

10/10 Excellent

HANAA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Nemer on 2019/4/11
Thank you so much, we're so glad that you were so happy at the Mozart Hotel, hope seeing you again. Best regards, The management

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2019

2/10 Terrible

Verified traveler

Stayed 2 nights in Dec 2018

10/10 Excellent

Ajata

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Good hotel. The staff were hospitable. Break fast great. Location was excellent. For vegan try LUNA restaurant near the hotel and also the felafel place near by. Several coffee shops nearby. We stayed here for ten days and enjoyed the stay. Very nice hotel. We will come back to stay here again.
Stayed 1 night in Sep 2018
Response from Nemer Chlela on 2018/10/31
Dear Sir, Greetings from Mozart Hotel, Please let me thank you for your lovely message. Hope to see you again in Beirut. Wishing you all the best The management

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value Hotel
Good value hotel in the heart of Beirut. Friendly staff and good price beer $5
Stayed 1 night in Oct 2018
Response from Nemer on 2018/10/17
Dear Sir, Greetings from Mozart hotel, Please let us thank you so much for your loyalty to our property .wish see you soon again and again. Best regards, The management Nemer Chlela

6/10 Okay

farzana, Bahrain

Liked: Staff & service, room comfort
Disliked: Cleanliness
area close to attractions
Dirty room. Good staff good location They offered to change the room. But not much better
Stayed 3 nights in Mar 2018
Response from The management on 2018/4/10
Dear Sir, Regret to hear that, we assure you that we have the cleanest rooms ever in town. Anyway, the guest didn't mention anything while they're in house. We hope they'll change their mind on the next visit. We thank them for the review . We're gonna do all our best to make the customers more comfortable .

8/10 Good

Mounzer

Liked: Cleanliness, staff & service, room comfort
It's an excellent value for money.
I would not hesitate to stay again; the room was very clean, nice and the bed is comfortable. . It's an excellent value for money. The Hotel is located in Hamra district in which is in heart and soul of Beirut; one of the city’s major commercial districts, Hamra is home to Lebanon’s fashion stores, restaurants,...
Stayed 2 nights in Oct 2017

8/10 Good

Amer

Liked: Cleanliness
Good For short stay
We arrived at night, when we showed our booking( secured without payment from hotels.com) lobby said we didn't receive anything and ended up paying +10$ because of that. The hotel in general is good, location is quite good, the room was smelly, it wasn't a bad smell but it was there all the time.
Stayed 1 night in Aug 2017

8/10 Good

Verified traveler

Liked: Room comfort
Could be better
Needs renovation
Stayed 2 nights in Aug 2017

2/10 Terrible

Fadi, Connecticut, USA

Disliked: Staff & service
Does not honor Expedia rate
I reserved the room for my mother-in-law. When she arrived there, they refused to honor the reservation rate and demanded $10 extra per night.

4/10 Poor

Business travel, Kuwait

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Comparing to price there is better in same street
The toilette and bath is bad; and the images published on hotel review is not in real; employees are fine, but the facilities are too old. Location of hotel is good but there is better in same price in same street

6/10 Okay

Samer Zeina, Lebanon

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
nothing special breakfast less then min
well for the price it is not that good but in lebanon prices are always overrated the location was good they said they have free parking but there wasn't a parking at all i should give my car to someone to manage a park for it. My room was ok

8/10 Good

Josh, USA

Liked: Staff & service
Layover out of the airport
The stay was good I was just looking for a place to sleep.

6/10 Okay

Knut

Liked: Cleanliness
Stayed 1 night in Oct 2023

6/10 Okay

IGOR

Liked: Room comfort
Disliked: Staff & service
Buena ubicación, seleccionar habitación con balcon
Las fotos son de cuando estuvo bien. Dada la situación del país, creo que lleva años sin una buena renovación. Las habitraciones que dan a la calle, con balcón, está bien. Lo demás correcto y justito, pero en una buena ubicacion
Stayed 3 nights in Mar 2023

10/10 Excellent

Fatma

Stayed 1 night in Dec 2022

6/10 Okay

anders Anas

Stayed 8 nights in Nov 2022

8/10 Good

Charlie

Stayed 18 nights in Oct 2022

8/10 Good

Hoissila

Stayed 1 night in Oct 2022

2/10 Terrible

Gulshang

Disliked: Cleanliness, staff & service, amenities
Erste Tag haben sie ganz ein anderes Zimmer mir gegeben ( klein schmutziges Zimmer, ohne Balkon, ohne Elektrogeräte wie Wasserkocher und Mikrowelle). Nachdem ich ein Gespräch mit denen hatte, ich ein anderes Zimmer bekommen mit Elektrogeräte aber das Zimmer war auch schmutzig und gab es kein Haartrockner im Badezimmer. In dritten Tag wurden meine Schuhe geklaut und das Personal sagten haben kein Idee wer hat das gemacht, obwohl viel Cameras im Hotel gib aber sie sagten Videos wurde gelöscht, deswegen können wir so nicht wissen wie oder wer hat die Schuhe geklaut. Mit freundlichen Grüßen Gulshang Salih
Stayed 5 nights in Sep 2022

6/10 Okay

Kristoffer

Stayed 3 nights in Jul 2022

8/10 Good

Heba

Liked: Room comfort
Stayed 9 nights in Jul 2022

2/10 Terrible

Bilal

Stayed 1 night in May 2022

10/10 Excellent

Mohamed

Stayed 5 nights in Feb 2022

2/10 Terrible

Haidar

Disliked: Cleanliness
Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Heel slechte hotel, de kamer was helemaal vies, geen handdoekjes in badkamers, geen shampoo of zeep, ook geen toiletpapier, de badkamer zelf was kapot vies, de vloer helemaal vies, alles was kapot erg.
Stayed 2 nights in Aug 2021

4/10 Poor

Verified traveler

Stayed 2 nights in Jul 2021

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Abbastanza male
Quando sono arrivato la stanza era sporca, la mia prenotazione includeva la colazione e il ristorante era chiuso per il momento. Esperienza molto male. buona la posizione
Stayed 6 nights in Jun 2021

2/10 Terrible

Hussein

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019