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Reviews of Tru by Hilton Beaufort, SC

2.5 out of 5
Tru by Hilton Beaufort, SC
3662 Trask Parkway, Beaufort, SC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 243 out of 376 reviews" "
Rating 8 - Good. 81 out of 376 reviews" "
Rating 6 - Okay. 31 out of 376 reviews" "
Rating 4 - Poor. 12 out of 376 reviews" "
Rating 2 - Terrible. 9 out of 376 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

William

Traveled with family
Overall cleanliness and service
Stayed 1 night in May 2024
Response from Dan on 2024/5/17
Thank you for your kind review. We look forward to seeing you again soon.

10/10 Excellent

Letina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean. I was quite impressed with the lovely decor. Staff were friendly and helpful.
Stayed 1 night in Apr 2024
Response from Dan on 2024/5/8
Thank you for your kind review. We hope to see you again soon.

4/10 Poor

micandra

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
I was very disappointed with the mattresses, they were sagging way too much. They should have been replaced a long time ago. I’ve stayed at many Hilton hotels and this was the worst bedding ever. My back feels terrible. I’m going back to Home2suites in that area. For this to be a newer hotel they need to do better!
Stayed 2 nights in May 2024
Response from Dan on 2024/5/8
Thank you for your feedback. We apologize for not meeting your expectations. We are in the process of addressing your concerns for this matter so that we can meet your expectations in the future.

4/10 Poor

Sarah

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Dan on 2024/5/8
Thank you for your feedback, but if you could provide some more information, we would be able to meet your expectations in the future.

10/10 Excellent

Wanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our visit at this property. The evening front desk person was very helpful. I do not recall her name. Room design was excellent.
Stayed 2 nights in Apr 2024
Response from Dan on 2024/5/2
Thank you for your kind review. We look forward to seeing you again soon.

10/10 Excellent

Amelia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly, great breakfast options!
Stayed 2 nights in Apr 2024
Response from Dan on 2024/4/28
Thank you for your kind review. We look forward to seeing you again soon.

8/10 Good

ANSON

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Dan on 2024/4/26
Thank you for your kind review. We look forward to seeing you again soon.

10/10 Excellent

Connie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place to stay. Very clean and a good breakfast. The sandwich deli shop next door was delicious! We would definitely stay again.
Stayed 1 night in Apr 2024
Response from Dan on 2024/4/24
Thank you for your kind review. We look forward to seeing you again soon.

10/10 Excellent

William

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Dan on 2024/4/24
Thank you for your kind review. We look forward to seeing you again soon.

8/10 Good

David

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff. Clean hotel. Nice breakfast.
Stayed 1 night in Apr 2024
Response from Dan on 2024/4/20
Thank you for your kind review. We look forward to seeing you again soon.

6/10 Okay

Alan

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
TV doesn’t work.
Stayed 1 night in Apr 2024
Response from Dan on 2024/4/20
Thank you for the information. Next time please let the person at the front desk know and it will be taken care of for you. Hope to see you again soon.

10/10 Excellent

Thomas, Bath

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bargain
Stayed 3 nights in Apr 2024
Response from Dan on 2024/4/20
Thank you for the kind review. We look forward to seeing you again soon.

4/10 Poor

Susan

Disliked: Cleanliness, amenities, property conditions & facilities
Homeless hotel
Stayed 1 night in Apr 2024
Response from Dan on 2024/5/2
Not sure what your review means, but please accept our apologies for not meeting your expectations. We hope that you will give us another opportunity to serve you in the future.

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was very nice. The facility is about 3 years old so it’s in great shape. There are two negatives I have: (1) The walls don’t have good insulation as we heard our neighbor’s TV and loud talking well into the evening, and (2) The breakfast had limited selections and was just barely ok.
Stayed 1 night in Apr 2024
Response from Dan on 2024/4/18
Thank you for your review. Sorry you were unhappy with the free breakfast as it is typically one of the highlights for our guests. If you have any suggest on how we can improve this area please let us know.

10/10 Excellent

Melinda

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Dan on 2024/4/18
Thank you for your kind review. We look forward to seeing you again soon.

8/10 Good

Russell

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price was right and the staff was very professional.
Stayed 1 night in Apr 2024
Response from Dan on 2024/4/13
Thank you for your kind review. We look forward to seeing you again soon.

8/10 Good

Sheree

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Dan on 2024/4/13
Thank you for your kind review. We look forward to seeing you again soon.

10/10 Excellent

wayne

Stayed 1 night in Apr 2024
Response from Dan on 2024/4/27
Thank you for your kind review. We look forward to seeing you again soon.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Dan on 2024/4/3
Thank you for your kind review. We look forward to seeing you again soon.c

10/10 Excellent

Stephanie W.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely clean, easy check in and friendly staff.
Stayed 1 night in Mar 2024
Response from Dan on 2024/3/30
Thank you for your kind review. We look forward to seeing you again soon.

10/10 Excellent

Robert T

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value
Stayed 1 night in Mar 2024
Response from Dan on 2024/3/29
Thank you for your review. We look forward to seeing you again soon.

10/10 Excellent

Chuck

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and pleasant.
Stayed 1 night in Mar 2024
Response from Dan on 2024/3/29
Thank you for your review. We look forward to seeing you again soon.

10/10 Excellent

Rayford

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Dan on 2024/3/24
Thank you for your review. We look forward to seeing you again soon.

4/10 Poor

Deanna

Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Dan on 2024/3/24
Thank you for your review. Please contact the hotel directly and let us know what we can do to improve your stay.

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Mar 2024
Response from Dan on 2024/3/10
Thank you for your kind review. We look forward to seeing you again soon.

10/10 Excellent

mark

Liked: Staff & service, property conditions & facilities
Access to bike trail
Stayed 1 night in Feb 2024
Response from Dan on 2024/3/7
Thank you for your kind review. We look forward to your return visit.

8/10 Good

Thomas, Bath

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks
Stayed 1 night in Feb 2024
Response from Dan on 2024/3/7
Thank you for your kind review. We look forward to your return visit.

6/10 Okay

Mark

Traveled with pets, Traveled with family
Beds were hard. Everything else was great.
Stayed 1 night in Feb 2024
Response from Dan on 2024/3/7
Thank you for your review.

10/10 Excellent

Delano

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in Feb 2024
Response from Dan on 2024/3/7
Thank you for your kind review. We look forward to your return visit.

10/10 Excellent

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Dan on 2024/3/7
Thank you for your kind review. We look forward to your return visit.

2/10 Terrible

Wolfgang

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Aweful
Stayed 1 night in Feb 2024
Response from Dan on 2024/3/7
Thank you for your review. However, if you could provide us with some more information on how we can meet your needs it would be greatly appreciated.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice stay
overall, the room was clean and had a modern look. service was great. nice breakfast.
Stayed 2 nights in Feb 2024
Response from Dan on 2024/3/7
Thank you for your kind review. We look forward to your return visit.

10/10 Excellent

Reginald

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and its staff truly exceeded our expectations!
Stayed 1 night in Feb 2024
Response from Dan on 2024/3/7
Thank you for your kind review. We look forward to your return visit.

10/10 Excellent

Benedict

Liked: Cleanliness, staff & service, property conditions & facilities
Great room at a reasonable price
Stayed 1 night in Feb 2024
Response from Dan on 2024/2/17
Thank you for the kind review. We look forward to next visit soon.

10/10 Excellent

Sherri

Stayed 3 nights in Feb 2024
Response from Dan on 2024/3/24
Thank you for your review. We look forward to seeing you again soon.

8/10 Good

Tom

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The place was good. Nice rooms and facility but the only complaint is I could hear the people in the other rooms next to us talking.
Stayed 1 night in Feb 2024
Response from Dan on 2024/2/17
Thank you for your review. Sorry for the inconvenience. We look forward to your next visit soon.

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Dan on 2024/2/15
Thank you for the kind review. We look forward to seeing you again soon.

10/10 Excellent

Gabriel

Liked: Staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Dan on 2024/2/15
Thank you for the kind review. We look forward to seeing you again soon.

10/10 Excellent

Samuel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Dan on 2024/2/15
Thank you for the kind words. We look forward to seeing you soon.

10/10 Excellent

Gabriel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Jan 2024
Response from Dan on 2024/2/7
Thank you for the review. We look forward to seeing you soon.

10/10 Excellent

Alan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Dan on 2024/2/7
Thank you for the review. We look forward to seeing you soon.

4/10 Poor

Pattie

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Dan on 2024/3/29
Please contact us and let us know how we can improve your experience with us.

8/10 Good

Larry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impressed with the facility and staff. The room was very nice and clean but was quite narrow. My wife and I would have to turn sideways to pass one another. Not a big deal but......
Stayed 1 night in Jan 2024
Response from Dan on 2024/3/29
Thank you for your review. We look forward to seeing you again soon.

8/10 Good

Crystal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like the hotel - it is clean, neat, and convenient. Room is adjoining which I was not made aware of beforehand and do not like at all. Neighbors are loud and make me nervous with my children.
Stayed 1 night in Jan 2024

10/10 Excellent

Kevin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, nice staff, affordable, good breakfast
Stayed 2 nights in Jan 2024

10/10 Excellent

Bobby

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was cordial and respectful.
Stayed 1 night in Jan 2024
Response from Dan on 2024/2/7
Thank you for the review. We look forward to seeing you soon.

8/10 Good

Jeanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean. The rooms looked just like the picture. Beds where comfortable and the shower was great (hot water). Short drive down town. They had drinks and snacks for purchase in the lobby. If you didnt want to leave to go to the store.
Stayed 4 nights in Jan 2024

8/10 Good

Charles

Stayed 1 night in Jan 2024

8/10 Good

Katie

Stayed 2 nights in Jan 2024

10/10 Excellent

Karine

Stayed 1 night in Jan 2024