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灣谷度假會議中心飯店的評分

2.5 out of 5
灣谷度假會議中心飯店
2470 Old Bridge Rd, Bay City, MI

評論

7.6

不錯哦

10 分，有夠讚；696 則評論中有 233 則" "
8 分，不錯哦；696 則評論中有 241 則" "
6 分，一般般；696 則評論中有 107 則" "
4 分，不太好；696 則評論中有 63 則" "
2 分，很糟糕；696 則評論中有 52 則" "

8.2/10

整潔度

8.2/10

員工素質

7.0/10

設施服務

7.0/10

住宿環境和硬體

6.8/10

環保程度

評論

10/10 有夠讚

Serena

團體旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
Clean. Staff was very friendly and helpful. Food from bar resturant was goid and enjoyed a band while eating the first night the 2nd night they had a bigger named band from the area and used the ballroom. That was a lot of fun also. But a huge shout out to all the staff at the front desk and bar restaurant. You all was awesome!!
於 2024 年 4 月住了 2 晚

2/10 很糟糕

Jacqueline

團體旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Didn't stay there
於 2024 年 4 月住了 2 晚

4/10 不太好

Shayla

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
不喜歡：設施服務
Staff were friendly, rooms do not have microwaves or fridges.
於 2024 年 4 月住了 2 晚

4/10 不太好

brian

喜歡：員工素質
不喜歡：住宿環境和硬體
於 2024 年 3 月住了 3 晚

6/10 一般般

Shawn

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
It was a nice place but the hole reason I booked it was for the hot tub but it has been down for a few weeks. And the onsite restaurants and bar closed at 8 pm to wasn't able to get food or drinks like advertised. But other than that it was nice and quiet. Breakfast wasn't wasn't good only had granola bar or a muffin they had cereal but no milk so I wouldn't plan on the Continental breakfast.
於 2024 年 3 月住了 1 晚

2/10 很糟糕

james

家庭旅遊
喜歡：員工素質
不喜歡：設施服務和住宿環境和硬體
hot tub was empty with no restrictions around it
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Lucrecia

The staff was very nice
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Jay

親子旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Amazing staff
於 2024 年 2 月住了 1 晚

8/10 不錯哦

Richard

於 2024 年 2 月住了 1 晚

6/10 一般般

Jerome

喜歡：整潔度和客房舒適度
One night and won't go back.
The building exterior needs to be updated. The front desk person when we checked in seemed disinterested in helping us. The front desk person at checkout was much better. The breakfast was really poor with few choices and no fresh fruit.
於 2024 年 2 月住了 1 晚

10/10 有夠讚

Angel

商務旅客, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I absolutely love this place. Its beautiful. The staff was polite . I will return .
於 2024 年 2 月住了 1 晚

10/10 有夠讚

Karen

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 2 晚

10/10 有夠讚

Kevin

喜歡：整潔度、員工素質和住宿環境和硬體
Very nice and friendly staff.
於 2023 年 12 月住了 2 晚

2/10 很糟糕

Angela

於 2024 年 1 月住了 1 晚

2/10 很糟糕

Jesusita

家庭旅遊
不喜歡：整潔度、員工素質和住宿環境和硬體
I’ve been coming to this place for years for kids birthdays, haven’t been there in years. First impression is the customer service was terrible beings I’m in the customer service industry. Receptionist made us feel like we were a bother to her. They don’t have pool towels, their free breakfast consists of cereal and muffins. They advertise a snack bar but they don’t really have one so you better take your own drinks, snacks and towels. Out of the three rooms we booked only one had a fridge.
於 2024 年 1 月住了 1 晚

8/10 不錯哦

Timothy

喜歡：員工素質
於 2024 年 1 月住了 1 晚

10/10 有夠讚

jeffrey

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚

10/10 有夠讚

Hannah

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
.
於 2024 年 1 月住了 1 晚

8/10 不錯哦

Adam

於 2024 年 1 月住了 1 晚

10/10 有夠讚

Rebecca

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Pool is awesome, kids loved it.
於 2024 年 1 月住了 1 晚

10/10 有夠讚

Jessica

家庭旅遊
喜歡：設施服務
The pool was excellent! Very nice homey feel
於 2023 年 12 月住了 1 晚

2/10 很糟糕

Savannah

於 2023 年 12 月住了 1 晚
Front Desk 於 2023年12月18日回覆
Thank you for choosing Bay Valley Resort. I can assure you we are doing our best to accommodate everyone with what they need and to enjoy a peaceful time with us.

10/10 有夠讚

Marcie

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I really liked the room, which was high ceilinged with real wood furniture and a great view of the lakes and pool. I did not like that the motor in the hot tub was broken, so no jets.
於 2023 年 12 月住了 1 晚
Front Desk 於 2023年12月18日回覆
Thank you for choosing Bay Valley Resort. I can assure you the hot tub is fully operational and working. We look forward to seeing you again soon.

8/10 不錯哦

Rachel

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Wonderful hotel, wonderful price
A wonderful charming older hotel with so many rooms it boggles your mind! Would highly recommend for a party/gathering/wedding as the grounds and interior architecture are gorgeous. Will definitely be back!
於 2023 年 12 月住了 2 晚
Front Desk 於 2023年12月18日回覆
Thank you for choosing Bay Valley Resort. We sincerely appreciate your business.

10/10 有夠讚

Robert

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Front Desk 於 2023年12月18日回覆
thanks for choosing Bay Valley Resort.

10/10 有夠讚

Kelley

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful building and grounds. Friendly and helpful staff.
於 2023 年 11 月住了 1 晚
Front Desk Clerk 於 2023年11月28日回覆
Kelley, Bay Valley Resort & Conference Center sincerely appreciates your business with us. We look forward to serving you in the future. If you have any questions give us a call.

10/10 有夠讚

Michael

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 11 月住了 2 晚
Front Desk 於 2023年11月24日回覆
Thank you Michael for choosing Bay Valley Resort & Conference Center for your lodging needs.

6/10 一般般

Tara

情侶出遊
The heat was out in our room. Also, breakfast is Just oatmeal, and coffee. Not impressed for the price
於 2023 年 11 月住了 1 晚
Front Desk Clerk 於 2023年11月15日回覆
We deeply apologize for the inconvenience this may have caused. We will do our hardest to fix this and make things right for you next time.

10/10 有夠讚

Dann

喜歡：整潔度、員工素質和住宿環境和硬體
.
於 2023 年 11 月住了 1 晚
Front Desk 於 2023年11月13日回覆
I am glad you enjoyed your stay with us at Bay Valley Resort & Conference center. If you have any questions or concerns please contact us.

10/10 有夠讚

Ashley

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We really enjoyed our stay and will definitely be returning for another mini get away
於 2023 年 11 月住了 1 晚
Front Desk Staff 於 2023年11月6日回覆
Thank you Ashley, I am so glad you enjoyed yourself with us please keep in mind on your next stay with us don't forget to check out some golfing during the spring and summer months. Just a quick recommendation.

10/10 有夠讚

Bill

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This is a very unique place. It looks like it was once a very high-class resort with very well-designed rooms. Quality!! It is somewhat dated, but still very stunning in design. It seems to be being kept in as good a condition as they are able to be doing. It is great for wedding receptions and more. One was being hosted when I arrived. Beautiful architecture throughout the structure. Cost was very appropriate for the place. Don't miss this one while you are in the area!
於 2023 年 11 月住了 1 晚
Front Desk 於 2023年11月6日回覆
Thank you staying with us at Bay Valley Resort & Conference Center

8/10 不錯哦

Scott

家庭旅遊
喜歡：員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 1 晚
Front Desk 於 2023年10月29日回覆
Thank you Scott for staying with us at Bay Valley Resort & Conference Center.

8/10 不錯哦

Andre

商務旅客, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The building and its surroundings are nicer than the rooms, but other than the very sparse breakfast there is nothing to complain about. Since I am not a breakfast person anyway, I would go there again
於 2023 年 10 月住了 1 晚
Front Desk 於 2023年10月29日回覆
Hello Andre, I definately can assure you that on your next stay with us request a renovated room and we can get you something nice to your standards or potentially think about booking a parlor suite as they are beautiful. Thank you for staying with us at Bay Valley Resort & Conference Center.

10/10 有夠讚

Amy

於 2023 年 10 月住了 1 晚
Front Desk 於 2023年10月29日回覆
Thank you for your business Amy!

8/10 不錯哦

Pamela

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Beautiful place but looks like the budget is scaling back.
於 2023 年 9 月住了 1 晚
Front Desk Clerk 於 2023年10月16日回覆
Thank you for staying with us. I can assure you things are in progress to get better.

8/10 不錯哦

Rob

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Deshawn who checked us in was great
於 2023 年 10 月住了 1 晚
Front Desk Clerk 於 2023年10月8日回覆
Thank you for choosing Bay Valley Resort & Conference Center we appreciate your business and look forward to serving you in the future.

10/10 有夠讚

Michael

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It was a wonderful stay, pool and hot tub were well maintained. The room was beautiful and comfortable and clean. The views of the golf course and surrounding areas were great. And awesome people working there!
於 2023 年 9 月住了 3 晚
Front Desk Staff 於 2023年10月5日回覆
Thank you for staying with us at Bay Valley Resort & Conference Center as we are proud to be able to have you as a guest and we do sincerely appreciate your business.

8/10 不錯哦

Lawrence

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This is an established golf/event resort that has fallen upon a rough time and has recently gone under an ownership change. Our room was recently repainted/refreshed and was comfortable save for one thing - no microwave! Yes, they have a nice restaurant on site, but, really? We stayed two nights, and it really does come in handy... A few things about the building/property. Parking lot needs some work. Door #2 needs to be replaced ASAP. My wife was a little put off by the corner of the door. Otherwise nice overall. Staff was very friendly and helpful. Brunch begins at 11... Brand new offering, but smells at 930 were wonderful!
於 2023 年 9 月住了 2 晚
Front Desk Staff 於 2023年10月2日回覆
Thank you for staying with us at Bay Valley Resort & Conference Center. I can assure you at your next stay with us request a fridge and 1 of our lovely staff members will be able to assist you in getting 1 immediately to your room. Also yes brunch, it is something new to us but amazing quality and wonderful chefs.

10/10 有夠讚

Brianne

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
We had a great stay for a little family event. In our first room the window was broken, but with a quick call down to the front desk they had us in a new room in less than 5 minutes from when we called. This will always be our go to place to stay in Bay City.
於 2023 年 9 月住了 2 晚
Front Desk 於 2023年10月2日回覆
Thank you for staying with us at Bay Valley Resort & Conference Center.

8/10 不錯哦

Tom

於 2023 年 9 月住了 1 晚
Front Desk 於 2023年10月27日回覆
Thank you Tom, We appreciate your business and thank you for staying at Bay Valley Resort & Conference Center.

4/10 不太好

真實旅客

家庭旅遊
不喜歡：整潔度、員工素質和客房舒適度
Family with no pillows to sleep on
Our room had no pillows on either bed upon arrival. And the toilet was not clean. I requested clean pillows from the front desk. The front desk person was the only person on staff. He did his best to search the hotel for pillows upon my request, however, he could not find any available in the entire hotel. I asked if he had access to spare blankets that we could role up and use in place of pillows. He said that hotel management does not give him access to the storage areas where they keep the supplies for the maid services. I can't believe management provides only one staff member to cover the hotel in the evening and doesn't even give them access to pillows and blankets (i.e. resources to meet the customers needs). Very poor customer service and overall operation.
於 2023 年 9 月住了 1 晚
Front Desk Staff 於 2023年9月11日回覆
We do sincerely apologize for any inconvenience this may have caused you. I can assure you that we do have keys to the storage to get blankets & pillows. I can also tell you that I will be addressing this with my team so we can better assist you and future guests. If you have any questions, please give us a call at 989 - 686 - 3500 again thank you for choosing Bay Valley Resort & Conference Center

8/10 不錯哦

John

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Had to order bath towels
於 2023 年 9 月住了 2 晚
Front Desk 於 2023年9月11日回覆
Yes, that is correct if you need more they are available upon request to our guests. Other than that I am glad you enjoyed your stay with us at Bay Valley Resort & Conference Center

10/10 有夠讚

Albert

情侶出遊
喜歡：設施服務
Great place, especially for golfers. We would have appreciated information in the room describing services and other info.
於 2023 年 9 月住了 1 晚
Front Desk Staff 於 2023年9月8日回覆
So sorry for the delay you experienced. Bay Valley Resort hopes you give us as try again and I will be sure I address with my staff what information needs to be given at check-in. Thank you again for staying with us.

10/10 有夠讚

Brenda

團體旅遊, 家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 9 月住了 1 晚
Front Desk 於 2023年9月6日回覆
Thank you for staying with us at Bay Valley Resort & Conference Center

8/10 不錯哦

Pamela

喜歡：整潔度、員工素質和住宿環境和硬體
Loved the scenery
於 2023 年 9 月住了 2 晚
Front Desk Staff 於 2023年9月5日回覆
We are pleased to hear that you loved our surrounding area. Bay Valley Resort hopes to assist you in the future with any accommodations you may need or request. Thank you again for staying with us.

8/10 不錯哦

khalil

於 2023 年 8 月住了 1 晚
Jessica Front Desk Clerk 於 2023年9月21日回覆
Thank you for your kind review. Bay Valley hopes to serve you in the near future. We also thank you for staying with us at Bay Valley Resort & Conference Center.

10/10 有夠讚

Jamie

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great
A great place to stay
於 2023 年 8 月住了 5 晚
Front Desk 於 2023年8月9日回覆
Thank you for allowing us to give you a wonderful experience.

2/10 很糟糕

Gary M

家庭旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
This was once a great place to stay
於 2023 年 7 月住了 1 晚
Front Desk Staff 於 2023年8月7日回覆
Thank you for your feedback we do apologize for any inconvenience the issues you experienced during your stay. We hope you try us again in the future as we are working hard to make accommodations for everyone.

4/10 不太好

Sharon

喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體
The facility is very old. The chairs surrounding the outdoor pool were broken. The key entry required us to visit the main office every time we needed entry into our room. The fire alarm went off in the middle of the night. The blow dryer in the bathroom did not work.
於 2023 年 7 月住了 1 晚
Front Desk 於 2023年8月2日回覆
We do sincerely apologize for any inconvenience this may have caused you.

10/10 有夠讚

Kayla

於 2023 年 7 月住了 1 晚
Front Desk Staff 於 2023年8月2日回覆
Thank you Kayla we appreciate your stay with us at Bay Valley Resort & Conference Center.