「This property was the perfect wind down to our stay in Bali. Our group was mixed ages and it suited us all. Elderly cold rest in the quiet of our villa space in their own pool which was shaded beautifully by flowering trees. Those who wanted to shop had a short stroll to the main shopping street. Beach access was also a short stroll and we found amazing coffee and breakfast at Rue which was close to our villas.」
「The stay with Desa Swan Villas was amazing. Their team did everything that they could do to assist us and make our stay the most comfortable and a memorable experience for us. This includes in room service, spa services and cleanliness. The staff is really professional and helpful. We had booked a four bedroom villa with pool access and it was a superb experience as our family could spend great quality time together.」
「What a wonderful place to stay in Sanur. We stayed in the 2 bedroom cottage. It had a kitchen and open air living area. The bedrooms are air conditioned. The 2nd bedroom is upstairs. Wayan and the rest of the staff were very friendly and went out of their way to make sure we had everything we needed. There is a beach with many restaurants and bars that is about a 15 minute walk away. i would definitely stay here again.」
「I like the design and staff of the villa. The private pool is amazing too. But there are a lot of different type of insects in the villa, like centipede, mosquito, gecko and ants. I am concerned with the cleaniness of the villa since many moving ants are on bed even the staff had cleaned the room. Also, we have to ask the staff to fix the hot water before bathing everyday. 」
「Great location, Great Villa, great pool.
Breakfast at the Hotel was really fantastic.
2 bedrooms was really great, the last bedroom was a small and smelly little room, where nobody could/wanted to sleep.
The kitchen was not in a condition for usage.
」
"The furniture are old. There were wood lices found.
No hook in the bathroom.
No USB port installed.
The toothbrushes were broken.
The breakast restaurant was chaotic and messy. Food was not refilled fast enough.
Not enough escalators, waiting time for escalator was long. "
"This is a super awesome hotel ! Love everything here , definitely wanna come back again and again ! Fantastic service, food, room , clean & big pools, beach , SPA ( strongly recommend therapist Hinny , the best ❤️)
Our first time in Bali , Hyatt regency make us have a great memories here! "
"If you’re traveling with young children, please be aware that this hotel poses serious safety risks, particularly around the swimming pool. While the property is beautiful and the staff are friendly and polite, our stay nearly ended in tragedy due to a lack of safety measures and proper pool maintenance.
The main pool is poorly maintained, with broken tiles and sharp edges in multiple areas (see photos). I cut my foot on one of these edges, requiring medical attention from the hotel doctor. While I was being treated, my 2-year-old son fell into the pool and nearly drowned. Thankfully, an alert guest rescued him—no staff intervened.
It turns out, according to the Duty Manager, that the hotel's official policy is that there are no lifeguards on duty and that hotel guests swim at their own risk. Apparently, there are signs to that effect scattered around the property. I saw no such signs on the property and if they exist, are not clearly visible. Nor is this No Lifeguards policy stated on the hotel's website.
Had the pool been properly maintained, I wouldn’t have been injured and could’ve supervised my children. The absence of lifeguards at a supposedly family-friendly resort is a major problem.
We won’t be returning. The hotel’s failure to ensure basic child safety overshadows its beauty and service. Until they install lifeguards and repair the pool, I cannot recommend Andaz Bali to families."