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Reviews of Summit Signature Hotel Batu Pahat

3 out of 5
Summit Signature Hotel Batu Pahat
No. 88, Jalan Bakau Condong, Batu Pahat, Johor

Reviews

7.0

Good

Rating 10 - Excellent. 8 out of 59 reviews" "
Rating 8 - Good. 28 out of 59 reviews" "
Rating 6 - Okay. 13 out of 59 reviews" "
Rating 4 - Poor. 5 out of 59 reviews" "
Rating 2 - Terrible. 5 out of 59 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.8/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

2/10 Terrible

Lim

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Facilities is bad
Stayed 1 night in Nov 2023

8/10 Good

Guan Chwee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bicycle is allowed in the room
Stayed 1 night in Mar 2023
Response from M. Diah on 2023/3/31
Normally there is a special room or space to store bicycle. If there is dirt came from bicycle, we will ask for compensation or penalty charge from guest if they insist on bringing it to room.

2/10 Terrible

CHIN YONG

Traveled with partner
Disliked: Staff & service
Service is worst.
Stayed 3 nights in Jan 2023

6/10 Okay

yong siang

Stayed 2 nights in Jan 2023

6/10 Okay

wee siong

Traveled with family
Liked: Staff & service
The hotel need renovations both internally and externally
Stayed 2 nights in Oct 2022

2/10 Terrible

Jaysern

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022

6/10 Okay

Ca Hoe

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room furniture was quite old and several TV channels did not work. Breakfast with buffet style was a nice touch, but it wasn't prepared on time as stipulated (7-10am, but was only ready at 7:30am).
Stayed 2 nights in Mar 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, amenities
Counter staff is great. the service level had been improved as compared to 2019. keep it up. thank you.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable & reasonable
Stayed 1 night in Dec 2019

4/10 Poor

Betty, Singapore

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
We came into the room with water gushing out of the sink, though no one is using and the floor of room wet as well. Called the front desk and theyvask us to wait for maintenance. It was so horrible we could not wait and asked them for another room and that took a while
Stayed 1 night in Dec 2019

2/10 Terrible

choong seng

Business traveler
Disliked: Cleanliness, staff & service, room comfort
A second chance visit after 5years and concluded
First walk in the room and check the shower room. There is no shampoo or body wash soap/liquid and the dustbin is full of used tissue papers unclear. The towel looks old and smelly. The worst part of overall experience is that the receptionist called me at 11pm when I was almost asleep to adjust my car so that two lots of car park can fit in 3car as suggested by the security guard while there are ample of empty carpark. After goto bed I can't barely sleep.
Stayed 2 nights in Nov 2019

8/10 Good

Saleh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice view
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveler

Stayed 1 night in Jun 2019

4/10 Poor

Penny, Singapore

Traveled with partner
Disliked: Cleanliness
Corridor needs to be refurbished looks like you entered some office building. Towels are unchanged. Breakfast is pathetic. Foul smell in the lift. Shopping mall linked to the hotel is empty.
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019

6/10 Okay

Norsyah, Petaling Jaya

Business traveler
Liked: Staff & service
Disliked: Cleanliness
Lantai berhabuk, semut berkeliaran diatas meja, Parking tidak selesa dari segi keselamatan
Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Bilik hotel bersih besar dan bagus.
Stayed 1 night in Mar 2019

2/10 Terrible

Kaki

Disliked: Property conditions & facilities
No letrik n no refund
Stayed 1 night in Mar 2019

10/10 Excellent

Mohd Yusoff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful service
This hotel has improved a lot especially its breakfast. The breakfast place has been moved to fourth floor with decent choices of breakfast meals. The guards are attentive and would most of the time open the door for you. The staff at reception and breakfast buffet are friendly especially when you start a conversation with them. The Summit Shopping Complex next door, eventhough with not that many shops left still offer decent choices of Halal Thai restaurant, Target supermarket and various shops offering myriad products and services.
Stayed 1 night in Mar 2019

6/10 Okay

CHUAN HIN

Disliked: Cleanliness, property conditions & facilities
never came back again
Stayed 1 night in Jan 2019

8/10 Good

Raina Azene

Liked: Staff & service, property conditions & facilities
Hotel only provide 1 pillow per bed (twin bed). Suppose there is extra bed for each bed.
Stayed 1 night in Dec 2018

8/10 Good

ivy, SINGAPORE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean and safe environment, near to shops and restaurants very convenience,
Stayed 1 night in Nov 2018

8/10 Good

Azizul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth it
Stayed 1 night in Nov 2018

6/10 Okay

Verified traveler

Stayed 1 night in Nov 2018

6/10 Okay

Lulu, Singapore

Disliked: Cleanliness, property conditions & facilities
just a normal hotel, old building, feel not safe in multi storey carpark
Stayed 1 night in Oct 2018

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Room is spacious. Concierge staffs are friendly! Good location!
Stayed 1 night in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Comfortable space and strategically located - not too far from city centre
Stayed 1 night in Oct 2018

8/10 Good

Mohd Yusoff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
After reading some negative comments here, I was surprised to find that I got a clean and spacious room for a good price.The staff at the reception were busy but friendly.The room was big and clean and the hot water had motor pump so we had no problems with the shower. There is an adjacent shopping complex with various shops occupying three floors with one big supermarket on the ground floor. The guard was attentive too and we will definitely stay here if we are in Batu Pahat in the future.
Stayed 1 night in Sep 2018

8/10 Good

Verified traveler

Stayed 1 night in Aug 2018

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Good but need improvement
Everything was nice except there were no fridge in the room. Although the room was clean, there was a few bug issues in the room.
Stayed 2 nights in Aug 2018

8/10 Good

Lye Hock

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always stay here when I come to Batu Pahat. Rooms are spacious and clean.
Stayed 1 night in Jun 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Its a good place , easy and link to town, operation is nice
Stayed 2 nights in Mar 2018

6/10 Okay

mid

Disliked: Staff & service
Room ok, food not good
Value for stay.its better if this hotel can provide mora facilities,such as outdoor pool
Stayed 1 night in Mar 2018

4/10 Poor

LLOYD

Disliked: Property conditions & facilities, room comfort
Breakfast included was a Scam
The only saving grace about our stay, was a pleasant check-in and check-out. You can stay here if you do not mind, scraping leftover for breakfast at 8,30am although I was told breakfast is served till 10pm, having the worst coffee I ever tasted if you even call that coffee, don't mind bringing your own toothbrush and toothpaste, don't mind not having clothes hangers, don't mind paying RM$5 for a second pillow, and don't mind not being able to use the room safe.
Stayed 1 night in Mar 2018

8/10 Good

Joan, Singapore

Liked: Staff & service, room comfort
In order to reach lobby, we have to drive and do a big round shopping mall from main road.
Stayed 1 night in Feb 2018

4/10 Poor

Valarie

8/10 Good

IAN ISAAC

Liked: Staff & service, property conditions & facilities, room comfort
I can say that the surrounding was too beautifull with greeneries and hills. Furthermore it was during wet weather,I can see the fog boggling around the hills .. It is beauty as I can say.
Stayed 1 night in Nov 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Pros: Staff was very friendly, room was clean, spacious and comfortable. Cons: no hangers, no slipper, no shower cap, breakfast to be improved. Overall, comfortable stay and will return.
Stayed 1 night in Feb 2018

8/10 Good

Hazizi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

8/10 Good

CHUAH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2017

8/10 Good

eastzue, Batu Pahat

Liked: Cleanliness, staff & service, room comfort
Nice hotel
Please upgrade the facilities in the room. No fridge and iron. Everything’s ok. Good location.
Stayed 1 night in Nov 2017

8/10 Good

Maram bin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for my money
Comfortable clean in a good location
Stayed 1 night in Sep 2017

8/10 Good

Shahiran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

6/10 Okay

Teo

Liked: Cleanliness, room comfort
Disliked: Staff & service
room is clean only1 pillon neet 1 more have to pay $5.00,RM to clean have to ask of a toole bruse and toliat papper.
Stayed 2 nights in Aug 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Value for money
Value for money
Stayed 1 night in Jun 2017
Thanks for the feed back, have a nice stay.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location for all family.
Good service from hotel staff and comfortable for all.
Stayed 1 night in Jun 2017
Response from Araif on 2017/7/12
Thank You for your review, hope will enjoy again stay with us.

6/10 Okay

Janice

Average hotel. Breakfast was lousy though .
Stayed 1 night in Jun 2017
Thank you for your comment, we will look into this matter serious.

6/10 Okay

Rosnan

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jun 2022