Breakfast, lunch, dinner served; international cuisine
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Reviews of Crystal Inn

3 out of 5
Crystal Inn
36, Jalan Zabedah, Batu Pahat, Johor

Reviews

8.2

Very Good

Rating 10 - Excellent. 33 out of 108 reviews" "
Rating 8 - Good. 54 out of 108 reviews" "
Rating 6 - Okay. 17 out of 108 reviews" "
Rating 4 - Poor. 4 out of 108 reviews" "
Rating 2 - Terrible. 0 out of 108 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Cindy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

8/10 Good

Goh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2022

10/10 Excellent

Mat Yatim

Stayed 1 night in May 2022

8/10 Good

LIM ZAU

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022

10/10 Excellent

Alyana

Stayed 1 night in Apr 2022

10/10 Excellent

Wai Teng

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
need improve the smoking environment - non smoking room have smoking smell. the hallways always have smoking smell. overall is very convenient. the super mat is just near by walking distance. parking is limited but can park at supermarket parking.
Stayed 1 night in Apr 2022

8/10 Good

chong fong

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in a 3pax room. The room size is reasonable for 3pax. The room is quiet. The bed is clean.
Stayed 1 night in Apr 2022
Response from Miko on 2022/4/15
Thank you very much for your feedback. We will try our very best to serve you in future.

8/10 Good

Chen

Stayed 1 night in Feb 2022

8/10 Good

Ahmad Farid

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good n clean hotel for stopovers..efficient and friendly service.. good location. in llist for revisit..
Stayed 1 night in Jan 2022

10/10 Excellent

chong fong

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room and bathroom is clean, bed is in good condition. Staff are friendly
Stayed 1 night in Dec 2021

10/10 Excellent

Amirul Hilmy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good except for the limitation of parking space.
Stayed 1 night in Oct 2021

10/10 Excellent

Theam Teng

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good accessibility
Stayed 1 night in Oct 2021

8/10 Good

cha

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Miko on 2020/2/14
Dear Guests, Thank you for your support.

10/10 Excellent

Hajar

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i like the decoration and cleanliness. its spacious and very comfortable especially when you have a small kids.
Stayed 1 night in Nov 2019
Response from Miko on 2019/12/29
Dear Mdm Hajar, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

8/10 Good

Jawan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room and good breakfast
Overall of the room was good.The room was equipped with hair dryer, ironing set, kettle, LCD TV, hanger, mineral water etc. I really satisfied with the cleanliness of the room. The buffet breakfast was good. Definitely will come back.
Stayed 1 night in Nov 2019
Response from Miko on 2019/11/21
Dear Guest, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Looking forward to seeing you again soon. Take care!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very clean and all lights,TV, heater & air-con are in good working condition. Room is spacious. All staff (doorman, housekeeping, reception & restaurant) are friendly. The hotel restaurant is a gem. It offers a wide variety of food in generous portion. Definitely value for money for its quality and quantity given. Would consider it a 4 star hotel if toothbrush & toothpaste are provided. Good location. Cost only RM 4 or 5 (peak hours) to Batu Pahat mall or Aeon Big/Square One & Old Street. The Summit is just next to hotel.
Stayed 3 nights in Oct 2019
Response from Miko on 2019/11/8
Dear Guest, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Take care!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from miko on 2019/10/17
Thank you for your review and for choosing our hotel. Don't hesitate to call us if you are traveling to our area gain soon. Take care!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We are sactisfied to stay at this hotel.Also have a good breskfast.
Stayed 1 night in Sep 2019
Response from miko on 2019/10/5
Thank you for your feed back. Hope to see you again !

8/10 Good

Deeno

Liked: Cleanliness, property conditions & facilities
Small hotel with large rooms 👍. Will be back
Stayed 3 nights in Sep 2019
Response from miko on 2019/10/5
Thank you for your feed back. Hope to see you again!

10/10 Excellent

SATHEESH KUMAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good service worth for money
Stayed 3 nights in Aug 2019

6/10 Okay

Verified traveler

Stayed 1 night in Aug 2019

10/10 Excellent

Roy, KL

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice breakfast, but parking spots are limited and just too narrow.
Stayed 1 night in Aug 2019

8/10 Good

Cindy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient as Sea View Restaurant is across the road.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall is good. If dental kits provided would be an added advantage.
Stayed 2 nights in Aug 2019

8/10 Good

NOR AZLAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice & convenient
Nice & convenient, especially after renovation...
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service
A clean & no frill hotel room. Basic amenities are provided at very reasonable rates. Only problem I had was finding a parking lot when I drove back at night.. All in all a good service and friendly hotel. Dr Lam
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness
Disliked: Staff & service
Staff was rude and not friendly. Not accomodative to request.
Stayed 4 nights in Jul 2019

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities
Problem car parking
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveler

Liked: Cleanliness
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

8/10 Good

Zack, Batu pahat

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convinent. Nearby there's a giant super market. No toothbrush provided.
Stayed 1 night in May 2019
Response from miko on 2019/5/22
Dear Guest, Thank you for taking the time to review your stay with us. Looking forward to seeing you again soon. Have a nice day!

10/10 Excellent

Lau

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
No frills check-in. Fast and easy. Staff very friendly. Pleasent stay and nice experience overall.
Stayed 1 night in Apr 2019
Response from Miko on 2019/5/22
Dear Guest, Thank you for taking the time to review your stay with us. I am hope your next stay and just around the corner. Call us if there is anything we can help you with. Take care!

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Room size and newly renovated.
Stayed 1 night in Apr 2019
Response from miko on 2019/5/3
Dear Sir/Mdm, Thank you for your feedback. I hope your next stay and just around the corner. Call us if there is anything we can help you with. Take care!

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service, property conditions & facilities
I am not too sure why is there a no-smoking sign but the hotel prepared a rubbish bin with a ashtray? The rubbish bin is near to our room and we can smell the cigarrette smell from the room. When we passed by the ribbush bin we saw a lot of used cigarrettes in the ashtray. I thought people are not supposed to smoke in the building? Need to look into this. Overall, ok.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2019
Response from Miko on 2019/4/4
Thank you for choosing our hotel. Looking forward to seeing you again.

6/10 Okay

Verified traveler

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Mar 2019
Response from Miko on 2019/4/4
Thank you for choosing our hotel. Looking forward to seeing you again soon.

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing,it is a good night's sleep.
Stayed 1 night in Mar 2019
Response from Miko on 2019/5/3
Dear Ms Irene, Thank you for your comments. I am so glad to hear that you enjoyed your stay with us. I hope your next stay and just around the corner. Call us if there is anything we can help you with. Have a nice day!

8/10 Good

CYTANG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
breakfast to be more variety
Stayed 4 nights in Feb 2019
Response from Miko on 2019/4/4
Thank you for your feed back. We will try to improve it.

8/10 Good

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
Overall room is quite clean, bed is comfortable. Staff is friendly and helpful. However carpeting is a little old. Limited choices for the breakfast buffet, can be improved further.
Stayed 3 nights in Feb 2019
Response from Miko on 2019/4/4
Thank you for your feed back. We will try our very best to improve it.

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Not bad for 2stars Inn
-recently renovated a bit.better carpets n rooms -breakfast could do with more varieties and
Stayed 4 nights in Feb 2019
Response from Miko on 2019/4/4
Thank you for your feed back. We will try our very best to improve it.

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value-for-Money Option
We stayed in Crystal Inn many times over the years. Generally, this is a decent facility in a small town. Affordable, near Summit Shopping Mall and a huge supermarket, The Store. While it is not in top notch condition, it is value for money for the price point. We stayed in December 2019 and saw that the bathroom and lift were recently upgraded. Wifi is not very stable though.
Stayed 1 night in Dec 2018

6/10 Okay

siow

Liked: Staff & service
Stayed 10 nights in Dec 2018
Response from Miko on 2018/12/21
Dear Guest, Thank you for taking the time to review your stay with us. If you're traveling to our area gain soon, don't hesitate to call us.

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel, good breakfast and services by hotel & restaurant. Easy and convenient parking place.
Stayed 2 nights in Dec 2018
Response from Miko on 2018/12/19
Dear Guest, Thank you for your review and for choosing our hotel. We looking forward to having you again as a guest in our hotel.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel, worth. with. the price, breakfast not bad
Stayed 2 nights in Dec 2018
Response from Miko on 2018/12/21
Dear Guest, Thank you for your comments. I hope your next stay and just around the corner. Call us if there is anything we can help you with.

10/10 Excellent

CHUA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice friendly hotel
I knew I would check-in late which is why I book a room without window. However, I was upgraded to a newly-renovated room with window; though I didnt ask for it. The breakfast was good enough for the price of the room I paid. There is a Chinese restaurant directly opposite the hotel and a supermarket/department store behind it. Bus station/taxi stand is less than 10 mins drive. Staff was attentive/helpful and polite. The only disadvantage is my room do not have an electric kettle, and the TV reception is not so good on many channels
Stayed 1 night in Dec 2018
Response from Miko on 2018/12/19
Dear Chua, Thank you for your comments. We will try our very best to improve the TV reception for few channels.

6/10 Okay

Ricky

Affordable
Minor paint job was on going at my floor, thus the after smell was pungent. Room decor was normal, looks like a 90's design, carpet was dirty and the AC was good but manual wings adjustment were needed. Plus points are it is cheap, located in town and next to a shopping mall.
Stayed 1 night in Nov 2018

10/10 Excellent

Issac, KL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel
Stayed 1 night in Nov 2018
Response from Miko on 2018/11/19
Dear Guest, Thank you for choosing our hotel. I'm looking forward to having you again as a guest in our hotel. Take care!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stay 2night in the hotel , but last night my door card already give counter cancel, she said me is stay 1 night . That i give the oder conformation , she said who don't tell her . Soory also no said , just ooen the card olny .
Stayed 2 nights in Nov 2018
Response from crystal inn management on 2018/11/13
Dear Guest,Thank you for your feedback. We would like to apologize for your unhappiness at our hotel. We will look in it and improve the condition of the rooms. Sorry for inconvenience caused.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel close to two shopping complex eg. The store
Stayed 1 night in Nov 2018
Response from Miko on 2018/11/12
Dear Guest, I appreciate your positive feedback about our hotel. I'm looking forward to having you as a guest in our hotel. Take care !

6/10 Okay

Tan

Rate 3
Stayed 1 night in Nov 2018
Response from Miko on 2018/11/12
Dear Guest, Thank you for choosing our hotel. I'm looking forward to having you again as a guest in our hotel.