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Reviews of WATERMARK Baton Rouge, Autograph Collection

3.5 out of 5
WATERMARK Baton Rouge, Autograph Collection
150 3rd Street, Baton Rouge, LA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 766 out of 960 reviews" "
Rating 8 - Good. 123 out of 960 reviews" "
Rating 6 - Okay. 38 out of 960 reviews" "
Rating 4 - Poor. 18 out of 960 reviews" "
Rating 2 - Terrible. 15 out of 960 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 3 nights in May 2024

10/10 Excellent

Tamicka

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely area ,nice environment. close to the water, friendly staff, and very clean will visit again
Stayed 1 night in May 2024

10/10 Excellent

Petrina

Liked: Cleanliness, staff & service, property conditions & facilities
Great location staff was extremely nice!!
Stayed 1 night in May 2024
Response from Front Office Manager on 2024/5/14
Thank you for the great rating. Our staff takes great pride in providing excellent service. Please come back and see us on your next visit to Baton Rouge.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Front Office Manager on 2024/5/14
Thank you for the 5 out of 5 rating. Please come back and see us the next time your travels bring you to the Baton Rouge area.

10/10 Excellent

Austin

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Unique space, love the decor & history of the building, great service & employees were polite & friendly, would recommend 👍👏
Stayed 1 night in May 2024
Response from General Manager on 2024/5/3
Thank you so much for the feedback!

10/10 Excellent

Marissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel!
Stayed 2 nights in Apr 2024
Response from General Manager on 2024/5/1
Thank you for staying with us!

6/10 Okay

Misti

Stayed 1 night in Apr 2024
Response from General Manager on 2024/4/29
Thank you for sharing your feedback. Please let us know if there is anything specific we can do to improve.

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
My stay was amazing in every way. the hotel is beautiful, super clean and comfy. My husband and I were there for a concert and we had our own transportation but traffic was really bad driving to the Raising Cane arena because a festival was going on in that area as well. It was so relieving to know that the hotel had transportation available to drop us off in front of the arena and we didn't have to deal with the drama of traffic and parking. We will differently be staying there again.
Stayed 1 night in Mar 2024
Response from Tashaka on 2024/4/17
Thank you for choosing to stay with us.

8/10 Good

Catherine

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and room. Clean and well looked after. Our room was really nice and very modern. Only issue was with the bar. We had to leave a card to keep the tab running and we have had 2 charges put on there there when there should have only been one. Email the hotel but no reply. Other than that it was a perfect stay. Valet parking was great too.
Stayed 1 night in Apr 2024
Response from Tashaka on 2024/4/16
We apologize for the inconvenience you experienced during your stay. We do hope you will consider staying with us again.Thank You

10/10 Excellent

Sherry

Stayed 1 night in Mar 2024
Response from General Manager on 2024/4/29
Thank you for the great feedback!

10/10 Excellent

lauran

Stayed 1 night in Mar 2024
Response from General Manager on 2024/4/29
Thank you for the great feedback!

10/10 Excellent

Sherry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convient to River Center.
Stayed 1 night in Mar 2024
Response from Tashaka on 2024/4/2
Thank you for choosing to stay with us.

10/10 Excellent

Cecily

Stayed 1 night in Mar 2024
Response from General Manager on 2024/4/29
Thank you for the great feedback!

10/10 Excellent

Michelle A.

Traveled with partner
Liked: Amenities
Great room and friendly services. I was just puzzled that do room didn’t have a floor length mirror
Stayed 1 night in Mar 2024
Response from Tashaka on 2024/3/30
We appreciate your feedback and thank you for choosing to stay with us.

2/10 Terrible

Tashea

Stayed 4 nights in Mar 2024
Response from Tashaka on 2024/4/16
Thank you for choosing to stay with us.

2/10 Terrible

KAYLA

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Waited over 2 hours to check in
Stayed 1 night in Mar 2024
Response from Tashaka on 2024/3/23
Thank you very much for bringing this to our attention so that we can address our shortcomings. We do appreciate you taking the time to write us so that we could extend a personal apology. I do hope that you will consider us again should your travels return you to the area, as I am confident that your next experience will be more enjoyable.

10/10 Excellent

Mary

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property!
Stayed 2 nights in Feb 2024
Response from Tashaka on 2024/3/1
Thank You for choosing to stay with us.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Tashaka on 2024/2/26
Thank you for choosing to stay with us.

10/10 Excellent

Raashand

Stayed 1 night in Feb 2024
Response from Tashaka on 2024/2/22
Thank You for choosing to stay with us.

10/10 Excellent

Auber, Greenwell Springs

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in downtown Baton Rouge.
Stayed 1 night in Feb 2024
Response from Tashaka on 2024/2/6
Thank you for choosing to stay with us.

6/10 Okay

Jasmine

Liked: Staff & service, property conditions & facilities, room comfort
Overall the stay was decent. Pros: location was optimal for our destination. Staff was very nice and accommodating Dining options and hours The bed and pillows were fluffy and comfy! Cons: the hotel was a little more dated than expected. For $200+ a nice we had higher expectations The bathroom wasn’t as clean as again you would expect from a pricey hotel Our toilet did not work properly as upon flushing it would not go down. We were offered a plunger as pictured below. We were not transferred to another room or given any type of hotel credit.
Stayed 1 night in Jan 2024
Response from Tashaka on 2024/1/29
Thank you very much for bringing this to our attention so that we can address our shortcomings. We do appreciate you taking the time to write us so that we could extend a personal apology. I do hope that you will consider us again.

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed there after Mardi gras ball and it is best
Stayed 1 night in Jan 2024
Response from Tashaka on 2024/1/29
Thank You for choosing to stay with us.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay in Baton Rouge
We love the Watermark. The hotel is clean. The staff is friendly and courteous. We love the bar and restaurant area. The only negative remarks would be regarding the valet which is pretty slow. The mattresses are not the most comfortable and more luxurious sheets and comforters would be nice. Otherwise a great place to stay.
Stayed 2 nights in Jan 2024
Response from Tashaka on 2024/1/26
Thank you for your feedback and choosing to stay with us.

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Tashaka on 2024/1/21
Thank you for choosing to stay with us.

10/10 Excellent

Daniel

Stayed 1 night in Jan 2024
Response from Tashaka on 2024/2/16
Thank you for choosing to stay with us.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience the way a 4 star hotel should be. Great design. Cool bathroom. Very clean. Sorta posh. Lovely smelling in-house restaurant though we didnt eat there (visiting family). Will be back!!
Stayed 1 night in Dec 2023
Response from Tashaka on 2024/1/12
Thank you for choosing to stay with us.

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
We love this hotel. Always nice to have a couples night out. Atmosphere is phenomenal.
Stayed 1 night in Dec 2023
Response from Tashaka on 2024/1/12
Thank you for choosing to stay with us..

10/10 Excellent

Caitlin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is beautiful, and the service is amazing. Especially Mr. Bill Facey. He took us down and showed us the vault and depository areas from the historic bank while we were waiting for our car after checking out. Way above and beyond. Will definitely book again the next time we are in the area.
Stayed 1 night in Dec 2023
Response from Bates on 2023/12/28
Thank you so much for sharing your feedback with us. I'm so happy to hear that Mr. Bill was able to make your stay more memorable. We look forward to serving you soon!

8/10 Good

Madelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was pleasant. The only problem I had was there was no microwave, the room lighting was not adequate enough and the thermostat only went up to 80.
Stayed 4 nights in Dec 2023
Response from Bates on 2023/12/28
Thank you much for taking the time to leave us feedback. We hope to see you again soon! We are always striving to improve. We're really grateful and appreciate you taking the time to share your experience with us.

10/10 Excellent

Scottie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from General Manager on 2023/12/28
Thanks for your business!

10/10 Excellent

Clifford

Stayed 2 nights in Dec 2023
Response from Bates on 2023/12/26
Thank you for your stay with us. We look forward to seeing you again soon!

8/10 Good

Pinar

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Bates on 2023/12/26
hank you for taking the time to leave us a star review. Your feedback is valuable, and we're always striving to improve. If there's anything specific you think we could do better, please feel free to share.

10/10 Excellent

Ebony

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Bates on 2023/12/26
Thank you for taking the time to leave us a star rating.

10/10 Excellent

Shayne

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Bates on 2023/12/26
Thank you for taking the time to leave us a star rating! We look forward to serving you again.

10/10 Excellent

CHARU

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Bates on 2023/12/26
We are so grateful for your kind 5-star rating! We look forward to your stay with us again.

8/10 Good

CHAD

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was not ready for check-in time, but the hotel did make up for it by providing a voucher for free breakfast.
Stayed 1 night in Dec 2023
Response from Bates on 2023/12/26
I'm sorry to hear that you had a bad experience with check in time. We're taking steps to fix the issue and appreciate your feedback. It is always great to know that our staff was able to make up for the inconvenience.

10/10 Excellent

Jennifer

Stayed 1 night in Dec 2023
Response from Tashaka on 2024/1/1
Thank you for choosing to stay with us.

10/10 Excellent

TODD

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Excellent friendly service. Great restaurant and bar area. I probably wouldn’t venture too far outside at night.
Stayed 1 night in Nov 2023
Response from Front Office Manager on 2023/12/4
Thank you for the great feedback. Please come back and see us again.

10/10 Excellent

Clay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff - made for a nice and restful stay!
Stayed 1 night in Nov 2023
Response from General Manager on 2023/11/21
Thankyou for staying with us!

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Front Office Manager on 2023/11/13
Thank you for the 10 out of 10 rating. Please come back and see us soon.

10/10 Excellent

Jason

Stayed 1 night in Nov 2023
Response from Bates on 2023/12/26
Thank you for your feedback! We look forward to you staying with us again.

10/10 Excellent

Zentrel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from General Manager on 2023/11/7
Thanks for staying with us!

10/10 Excellent

Mianca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
I loved everything about this hotel. So beautiful and unique. Super clean! No complaints whatsoever.
Stayed 1 night in Oct 2023
Response from General Manager on 2023/11/2
Thank you so much for your business and great feedback!

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beauty decor. Room, lovely and clean and nice toiletries. Staff very helpful. The in house restaurant and bar, great staff and lovely food.
Stayed 1 night in Oct 2023
Response from General Manager on 2023/10/30
Thank you for the wonderful review!

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from General Manager on 2023/10/25
Thank you for staying with us!

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicest Hotel in BR
This is the nicest hotel in Baton Rouge but not without minor issues. The noise from the halls is very loud. Our room's bed was positioned on the wall that shares the hall and we could hear every word of every conversation people had while walking to the elevator. Valet tends to back up. The on-premise restaurant and bar are nice and convenient. As a converted bank, the rooms are t. Front desk attendant gave us wrong room number
Stayed 2 nights in Oct 2023
Response from General Manager on 2023/10/25
Thank you for the great feedback!

10/10 Excellent

China

Liked: Cleanliness, staff & service, property conditions & facilities
Ok ! I love watermark personally! However I got so drunk and I was by myself! The bar is nice everyone was so nice ! I got drunk was in room by myself I needed a bc powder ! Tylenol! Goody powder and a ginger ale I called downstairs to see if they had anything of that nature and they didn’t ! I just think guest services should start selling those things personally! Over all everything was good !
Stayed 1 night in Oct 2023
Response from General Manager on 2023/10/16
Thank you for the feedback. We will have a late night option for snacks and sundries in the near future.

10/10 Excellent

Clidean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A short stay but it was enjoyable! Neat place with a great atmosphere! Perfect location and check in and out was easy peasy. Stephanie checked us in and she made us feel welcome. She was a big help in getting us where we were going. And thanks for the ride Derrick! Definitely stay here!
Stayed 1 night in Oct 2023
Response from General Manager on 2023/10/16
Thank you for recognizing our team members!

8/10 Good

Diana

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous hotel. Downtown location. Not kid friendly.
Stayed 1 night in Oct 2023
Response from General Manager on 2023/10/16
Thank you for staying with us!

4/10 Poor

kevin

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I liked the property and location Mr Bill was the best !!! I did not like how noisy it was and that the people staying next to us were so loud i called front desk 3 times . I also didn't.like I requested a river view and did not get it I paid extra on Expedia for that
Stayed 2 nights in Oct 2023
Response from Front Office Manager on 2023/10/8
Your patronage is very important to us and I am sorry that our efforts fell short of your expectations in some areas. The information that you have graciously provided will be put to good use and we will do our best to improve our performance in the future. It is our hope that you will consider us again the next time your travel plans return you the Baton Rouge area. We remain confident that your next experience with us will be more enjoyable.