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Reviews of Relax Inn - Batavia

2.5 out of 5
Relax Inn - Batavia
8212 Park Rd, Batavia, NY

Reviews

5.6
Rating 10 - Excellent. 11 out of 83 reviews" "
Rating 8 - Good. 15 out of 83 reviews" "
Rating 6 - Okay. 21 out of 83 reviews" "
Rating 4 - Poor. 12 out of 83 reviews" "
Rating 2 - Terrible. 24 out of 83 reviews" "

5.6/10

Cleanliness

5.4/10

Staff & service

4.4/10

Amenities

5.4/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

2/10 Terrible

Brenda

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I wrote on the bathroom mirror "Clean me." I was actually leary about taking a shower.
Stayed 1 night in May 2024

6/10 Okay

Warren

Stayed 1 night in Apr 2024

8/10 Good

David

Traveled with partner
Liked: Cleanliness
Good deal for the money
Stayed 1 night in Apr 2024

8/10 Good

Connie l.

Stayed 1 night in Oct 2023

4/10 Poor

Michael

Traveled with partner
Disliked: Cleanliness, amenities
there was a lot of dust and cobwebs and dead potato bugs in all the corners and on the bed frame. There was hair in the bathtub drain that I had to clean out to get the water to go down. I would recommend spending the extra money there are many motels in this area. This is not a place. If they raised there cleaning standard it probably wouldn't be a bad Motel
Stayed 1 night in Oct 2023

8/10 Good

Doris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was remodeled and clean. Coffee machine and fridge in room. Parking was right by room and plenty of outdoor lighting. Security camera on site. Casino shuttle available to Batavia Downs. Not far with car from shopping centers. Overall price was good and hotel manager listened and knew what he was doing. Will go there again. Felt safe!
Stayed 1 night in Oct 2023

2/10 Terrible

Bradley

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you like black hair in the shower, no water pressure, a heating unit that smells like cat pee, rock hard mattresses, wall recepticals that have no covers and like a room that stinks...... this is the place for you. In a pinch it is better than sleeping in your yard, but I would not stay here unless your shot record is up to date.
Stayed 1 night in Oct 2023

10/10 Excellent

Rockea

Stayed 1 night in Sep 2023

8/10 Good

John

Stayed 1 night in Sep 2023

10/10 Excellent

Giante

Stayed 1 night in Aug 2023

6/10 Okay

Lisa

Traveled with family
Stayed 1 night in Jun 2023

8/10 Good

jeanne

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to Batavia downs
Stayed 1 night in Jun 2023

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

2/10 Terrible

Jaqulyn

Stayed 1 night in Jun 2023

6/10 Okay

Joy

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2023

2/10 Terrible

Nick

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible all around horrible room was dirty had a smell microwave and fridge looked like it haven't been clean in months linen had stains all on them towels where dingy with rips and holes in them. Checking in i was standing there for 20 mins before someone came to check me in upon check out door was locked and i was told to leave key in outside window seal i will never book there again
Stayed 2 nights in Feb 2023

2/10 Terrible

DAVID, AURORA

Disliked: Cleanliness, amenities, property conditions & facilities
No light in stair and corridor.....Real safety issue during night and ear;y morning
Stayed 1 night in Oct 2022

6/10 Okay

Elise

Traveled with group
Disliked: Amenities, property conditions & facilities
Security was sketchy. You could see space all around the door. Nighttime lighting was ver poor. Outside doors were not secure. The room smelled clean. Beds were comfortable.
Stayed 1 night in Oct 2022

2/10 Terrible

Eveline

Stayed 1 night in Sep 2022

10/10 Excellent

Damon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

2/10 Terrible

Cassie

Traveled with group
Disliked: Amenities, property conditions & facilities
Very dirty and musty; rooms smelled very strongly of cigarettes. Checked out same day and found a different place to stay.
Stayed 1 night in Jul 2022

10/10 Excellent

SAMANTHA, SYRACUSE

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2022

6/10 Okay

Verified traveler

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2022

2/10 Terrible

Cyera

Traveled with group, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The owner of manger guy of this place should be fired. He was using a key and breaking into our room at 9:30 am when checkout wasn’t until 11. He also would stare us down the whole time making us very uncomfortable.
Stayed 2 nights in Jun 2022

6/10 Okay

Kim

Traveled with family
Disliked: Amenities, property conditions & facilities
Not as clean as I would like. No internet.
Stayed 1 night in Jun 2022

2/10 Terrible

Leslis

Disliked: Staff & service, amenities, property conditions & facilities
I never got in the room the lobby was locked and closed when i came to check in
Stayed 1 night in May 2022

6/10 Okay

Jennifer

Liked: Cleanliness
Not great.
Eh….it was just ok. Room was freezing when I got there. No one at reception when I wanted to check in. Had to call and then go across the parking lot to the Best Western to have them let me into a room. I don’t even think they had my reservation down. Smelled a little like mildew. Only 3 channels on TV. ALL SPORTS!
Stayed 1 night in Jan 2022

10/10 Excellent

Francisco

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

8/10 Good

Yvonne

Stayed 1 night in Nov 2021

6/10 Okay

Ashley

Stayed 1 night in Oct 2021

2/10 Terrible

John

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unkeeped
I will not stay there agin if im in the area agin.
Stayed 4 nights in Oct 2021

2/10 Terrible

Colleen, Johnson City

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property looks nice in pics. Very decieving. Old. Smells weird. Dirty. Fitted sheet did not fit bed. Mark on tv like it was hit by something. Small bugs or mouse dropping in the bathroom. Hair in soap dish. Dirty toilet. Stained walls. So disappointed. Ended up not staying. Stayed at Budget Inn. Outdated, but clean.
Stayed 1 night in Oct 2021

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

2/10 Terrible

Caitlin

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a welcome and not a smile.
The air conditioner was extremely noisy and kept kicking on and off and kept the room only marginally cool. The beds were fine, the bathroom as dirty, dust was very much in residence, the room smelled rather dirty, the office lights were off and there was no sign so finding the office was a challenge and we were checked in by a man who clearly does not understand what customer service means. Not a welcome and not a smile.
Stayed 1 night in Aug 2021

6/10 Okay

Bette

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
No thanks
Stayed 1 night in Aug 2021

2/10 Terrible

Ramil

Disliked: Cleanliness, staff & service, property conditions & facilities
dirty bathtub.
Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Very Dirty. Should not be available for rent.
Stayed 1 night in Aug 2021

4/10 Poor

Lee

Traveled with family
Disliked: Cleanliness, staff & service
Had to ring the bell and wait about 3 minutes for a lethargic gentleman to hand me a card to fill in and ask did you pay? I said yes. He asked smoking or nonsmoking. I said smoking but received a nonsmoking room. He never once looked at a computer screen. The room was not dirty just not clean clean. Lack of towel. Just not all a room that costs that much should be. $20 more best Western across the parking area is twice the room.
Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Tv didnt work
TV didnt work. Staff made no effort to fix. Room was clean though
Stayed 1 night in Jul 2021

6/10 Okay

Deborah A

Stayed 1 night in Jul 2021

6/10 Okay

Kenneth

Business traveler
Stayed 1 night in May 2021

6/10 Okay

Kristine

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful
The window was broken and taped together! The toilet has cigarette ashes in it when I requested a non smoking room! The check out was disappointing due to I had to ring the door bell multiple times in order to even get someone to answer the “lobby” door! Just poor service and facility over all
Stayed 1 night in May 2021

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away from this place
The room was disgusting— smelled strongly like cigarette smoke, the walls were dingy, the bathroom floor was dirty, the comforters on the beds were stained, and the bathroom towels weren’t replaced from the last customer.
Stayed 1 night in Mar 2021

8/10 Good

Verified traveler

Traveled with group
Liked: Room comfort
Stayed 2 nights in Dec 2020

10/10 Excellent

Verified traveler

Stayed 5 nights in Nov 2020

2/10 Terrible

Bethzaida

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again
Very dirty the bathroom and sheets to bed were horrible . I only stood for 2 hrs. Gor rhere at 4 am
Stayed 3 nights in Nov 2020

10/10 Excellent

Lynnette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

2/10 Terrible

Shawn, Batavia ny

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This location is in wny are was cold due to the fact the temperature wasn’t working the staff had to bring us a portable heater
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in. Convenient location. Nice clean room
Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveler

Business traveler
Liked: Cleanliness
Disliked: Staff & service
I needed to get away to stufy for midterms..upon check in, owner i assume? Was rude. The heater was very loud and would work, then not work. Toilet was broken. Room was mediocore at best. Not coming back.
Stayed 1 night in Nov 2019