Reception

Reviews of ibis budget Basel City

1 out of 5
ibis budget Basel City
Grosspeterstrasse 12, Basel

Reviews

8.2

Very Good

Rating 10 - Excellent. 315 out of 1001 reviews" "
Rating 8 - Good. 470 out of 1001 reviews" "
Rating 6 - Okay. 142 out of 1001 reviews" "
Rating 4 - Poor. 52 out of 1001 reviews" "
Rating 2 - Terrible. 22 out of 1001 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Carl

Liked: Staff & service, property conditions & facilities
Small room , good for a budget. Staff was more than helpful.
Stayed 1 night in Apr 2024
Response from Ibis Budget Basel City on 2024/4/30
Dear guest, we very much appreciate your comments regarding your stay at the ibis budget Basel City. It is always a pleasure to receive positive feedback. We will for sure share your comments with the concerning staff. We strive to improve continuously the quality of our services. We hope your next visit will be as pleasant as the previous one. Best regards, ibis Budget Basel City Team

10/10 Excellent

hakki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ibis Budget Basel City on 2024/4/10
Dear guest, we very much appreciate your comments regarding your stay at the ibis budget Basel City. It is always a pleasure to receive positive feedback. We will for sure share your comments with the concerning staff. We strive to improve continuously the quality of our services. We hope your next visit will be as pleasant as the previous one. Best regards

8/10 Good

Andy, Bishops Stortford

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Budget hotel - up to 3 max in a room (single bunk above a double) - we needed 2 for a family of five. Fine for an overnight stay close to airport to catch an early flight. Rooms are small as you would expect for a budget hotel. Shower gel provided. WC doors do not have a latch and door only partial height. We used the car park - easier and more space in the second basement level (-2) cost CHF19. Lift access to rooms.
Stayed 1 night in Apr 2024
Response from ibis Budget Basel City on 2024/4/7
Dear Guest, thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Best regards

8/10 Good

Jane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very affordable and extremely convenient for travel into the city. The hotel provided us with a Basel pass offering free travel and half price on many sights! The staff were exceptional. They were friendly and helpful. The breakfast was great with a good choice . Would stay here again
Stayed 2 nights in Mar 2024
Response from Ibis Budget Basel City on 2024/3/23
Good morning, dear guest, thank you for your review, we are pleased that your experience at our hotel met all your expectations, and we look forward to welcoming you to our hotel and wish you a good day.Ibis Budget Basel City

10/10 Excellent

Jason

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Ibis Budget Basel City on 2024/3/21
Dear guest, we very much appreciate your comments regarding your stay at the ibis budget Basel City. It is always a pleasure to receive positive feedback. We will for sure share your comments with the concerning staff. We strive to improve continuously the quality of our services. We hope your next visit will be as pleasant as the previous one. Best regards

10/10 Excellent

Natasha Aba

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
helpful staff and good location
Stayed 3 nights in Mar 2024
Response from Ibis Budget Basel City on 2024/3/18
Dear guest, we very much appreciate your rate regarding your stay at the ibis budget Basel City. It is always a pleasure to receive positive feedback. We hope your next visit will be as pleasant as the previous one. Best regards, ibis Budget Basel City Team

6/10 Okay

Colin

Traveled with partner
Liked: Cleanliness, staff & service
This is a budget hotel, more suited to younger people and backpackers or as a simple overnight stay. Breakfast was plentiful and varied but average. The lack of tea making facility in room is a negative for older people, especially at night, also lack of telephone in room.The room was overly hot with no possibility of cooling as the window could not be opened and lowering the thermostat did not help. The staff were friendly, courteous and very helpful. For €30 per night more, a 4 star hotel in Strasbourg is much better value.
Stayed 2 nights in Mar 2024
Response from Ibis Budget Basel City on 2024/3/13
Dear guest, we thank you very much for taking the time to write us after your stay at the ibis budget Basel City, and we sincerely regret that the services provided did not meet your expectations. We apologize for the inconvenience this caused. The hotels of the Ibis Budget brand do everything in their power to offer you the best quality of service for each of your stays. Your opinion is therefore of the greatest interest to us. All our amenities, furnishing, toiletries etc. are standard for the ibis budget brand. In case you wish to stay in a more upscale hotel with larger rooms, please check out the AccorHotels website. We offer several brands in Basel with larger rooms and other amenities. Prices vary per location, brand and seasonality. We hope that you will give us the opportunity to serve you better in the near future. Sincerely, your ibis budget Basel City team.

10/10 Excellent

morgan_evans

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Dec 2023
Response from Ibis Budget Basel City on 2024/2/28
Dear Guest, thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Best regards

6/10 Okay

ELENI

very small room
Stayed 1 night in Feb 2024
Response from Ibis Budget Team on 2024/2/28
Dear guest, thank you very much for staying with us and for sharing your feedback with us. I am sorry to hear that you were a bit disappointed with the size of our rooms. The rooms are constructed according to the standard brand of the ibis budget hotels. For your comfort, we recommend you to have a look at the 3-star Ibis Styles hotel or 4-star Novotel. We hope to welcome you back to our hotel very soon! Best regards

6/10 Okay

Ivan

Stayed 1 night in Jan 2024
Response from Ibis Budget Basel City on 2024/2/28
Dear Guest, thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Best regards

8/10 Good

Serguei, London

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Ibis Budget Basel City on 2024/1/6
Dear Serguei, thank you for taking the time to leave us a review. We are happy that your stay here with us met all your expectations. We look forward to welcoming you back to our hotel and wish you a good day.Ibis Budget Basel City

6/10 Okay

William

Traveled with family
Disliked: Staff & service
Stayed 2 nights in Dec 2023
Response from Ibis Budget Basel City on 2024/1/6
Dear William , thank you for taking the time to leave us a review, We are sorry that your stay here with us did not meet all your expectations,We would like to remind you that the reception is open 24 hours a day and do not hesitate to come and visit us. We do our best to please you, while we wait to welcome you back to our hotel, we wish you a good day.Ibis Budget Basel City

8/10 Good

Carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay there again. Looks clean.
Stayed 2 nights in Dec 2023
Response from Ibis Budget Basel City on 2023/12/17
Dear Carmen,Thank you for writing us a review. We're happy to hear you enjoyed your stay and hope to see you again soon!Kind regardsIbis Budget Basel City

2/10 Terrible

Louisa

Stayed 1 night in Dec 2023
Response from Ibis Budget Basel City on 2023/12/17
Dear Louisa,Thank you for reviewing our hotel. We're sorry to hear we didn't meet your expectations. We would have loved to receive feedback from you so we can continuously improve our service. Kind regardsIbis Budget Basel City

10/10 Excellent

Ruth

Stayed 4 nights in Nov 2023
Response from Ibis Budget Basel City on 2024/1/6
Dear Ruth, thank you for taking the time to leave us a review. We are happy that your stay here with us met all your expectations. We look forward to welcoming you back to our hotel and wish you a good day.Ibis Budget Basel City

8/10 Good

Mariann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was appropriate for my needs. It would be nice as an extra to have the facility to make a drink e.g. tea or coffee in the room. In reception only free coffee was available and I don't drink coffee.
Stayed 3 nights in Oct 2023
Response from ibis Budget Basel City on 2023/10/25
Dear Guest, Thank you for taking the time to write down your stay.Dear customer, thank you for taking the time to write to us after your stay at the ibis budget Basel City. We are a 1-star hotel and part of the Accor chain. All our equipment, furniture, toiletries etc... are standard for the ibis budget brand. If you would like to stay in a more upscale hotel with larger rooms and more services, please visit the AccorHotels website. We offer several brands in Basel with larger rooms and other facilities. Prices vary according to location, brand and season. We hope you will give us the opportunity to serve you better in the near future. Sincerely, your ibis budget Basel City team.

6/10 Okay

ilaine

Traveled with group
Liked: Cleanliness
It so tiny ... Looki ng forward to have kettle, ref and microwave
Stayed 4 nights in Oct 2023
Response from your ibis budget Basel City team on 2023/10/18
Dear guest, thank you very much for taking the time to write to us after your stay at the ibis budget Basel City. We are a 1-star hotel and part of the Accor chain. All our amenities, furnishing, toiletries etc. are standard for the ibis budget brand. In case you wish to stay in a more upscale hotel with larger rooms, please check out the AccorHotels website. We offer several brands in Basel with larger rooms and other amenities. Prices vary per location, brand and seasonality. We have a kettle and microwave on the ground floor at your disposal.We are looking forward to welcoming you again in our hotel.

10/10 Excellent

Leena

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from ibis Budget Basel City on 2023/10/1
Dear Leena,Thank you for taking the time to rate your stay with us. We're happy to see you enjoyed your stay. We hope to see you again soon!Kind regardsIbis Budget Basel City

8/10 Good

Leena

Business traveler
Liked: Cleanliness, staff & service, amenities
I enjoyed it thank u
Stayed 3 nights in Sep 2023
Response from ibis Budget Basel City on 2023/10/27
Dear guest, we very much appreciate your comments regarding your stay at the ibis budget Basel City. It is always a pleasure to receive positive feedback. We will for sure share your comments with the concerning staff. We strive to improve continuously the quality of our services. We hope your next visit will be as pleasant as the previous one. Best regards.

6/10 Okay

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Sep 2023
Response from Ibis Budget Basel City on 2023/9/28
Dear Oliver,Thank you for taking the time to review your stay. We'd love to hear your feedback so we might improve our services. Customer satisfaction is very important to us. We hope to see you again soon!Kind regardsIbis Budget Basel City

10/10 Excellent

Leslie, Montpelier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff super friendly and helpful. Basel card gives you free transportation on trams and busses. 15 min walk from the train station.
Stayed 1 night in Sep 2023
Response from ibis Budget Basel City on 2023/9/23
Dear guest,Thank you very much for taking the time to rate your stay at our hotel. We are glad to hear you liked our services. We highly appreciate your feedback; it will help us in our daily strive to improve our services for our guests.Best regards,

10/10 Excellent

Roberto

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from ibis Budget Basel City on 2023/9/4
Sehr geehrter GastVielen Dank, dass Sie sich die Zeit genommen haben, Ihren Aufenthalt bei uns zu bewerten.Wir freuen uns, dass unsere Dienstleistungen Ihren Erwartungen entsprochen haben.Gerne danken wir Ihnen nochmals für Ihre Rückmeldung. Sie ist für uns sehr wichtig, damit wir unsere Serviceleistungen stets verbessern können.Mit besten Grüssen

10/10 Excellent

Urs

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was what we needed. Perfect as a budget hotel
Stayed 6 nights in Aug 2023
Response from ibis Budget Basel City on 2023/9/4
Sehr geehrter GastVielen Dank, dass Sie sich die Zeit genommen haben, Ihren Aufenthalt bei uns zu bewerten.Wir freuen uns, dass unsere Dienstleistungen Ihren Erwartungen entsprochen haben.Gerne danken wir Ihnen nochmals für Ihre Rückmeldung. Sie ist für uns sehr wichtig, damit wir unsere Serviceleistungen stets verbessern können.Mit besten Grüssen

6/10 Okay

edgar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
rooms are extremely small - other than that no complains
Stayed 2 nights in Aug 2023
Response from ibis Budget Basel City on 2023/8/23
Dear guest, we look forward to your comments about your stay at the ibis budget Basel City. It is always a pleasure to receive positive feedback. We will share your comments with our team. However, we regret that your experience regarding the furnishing and layout of the room did not meet your expectations. Please allow us to mention that the rooms are made according to the standard brand of the ibis budget hotels. For your comfort, we recommend to have a look at the 3-star Ibis Styles hotel or 4-star Novotel. We hope that you will give us the opportunity to serve you better in the near future. Sincerely, your ibis budget Basel City team

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value in a very expensive city. Perfect for a night or two travelling through Europe.
Stayed 2 nights in Aug 2023
Response from Ibis Budget Basel City on 2023/8/9
Dear guest, Thank you very much for taking the time to rate your stay at our hotel. We are glad to hear you liked our services. We highly appreciate your feedback; it will help us in our daily strive to improve our services for our guests. Best regards, ibis budget Basel City

2/10 Terrible

Stephen

Stayed 1 night in Jun 2023
Response from Ibis budget Basel City on 2023/7/26
Dear guest, thank you for taking the time to tell us about your experience at the ibis budget Basel City. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer. Your feedback is very important to us. Therefore, more information regarding what did not cover your expectations during your stay, could have been helpful in order to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to accommodate your needs better in the near future. Sincerely, ibis budget Basel City

10/10 Excellent

james

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, economical room with great breakfast
Stayed 2 nights in Jul 2023
Response from ibis Budget Basel City on 2023/7/9
Dear guest, we very much appreciate your comments regarding your stay at the ibis budget Basel City. It is always a pleasure to receive positive feedback. We will for sure share your comments with the concerning staff. We strive to improve continuously the quality of our services. We hope your next visit will be as pleasant as the previous one. Best regards, ibis Budget Basel City Team

4/10 Poor

Adela

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023
Response from ibis Budget Basel City on 2023/7/6
Dear guest, we very much appreciate your comments regarding your stay at the ibis budget Basel City. It is always a pleasure to receive positive feedback. We will for sure share your comments with the concerning staff. We strive to improve continuously the quality of our services. We hope your next visit will be as pleasant as the previous one. Best regards, Ibis Budget Basel City Team

10/10 Excellent

feng

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from MG on 2023/6/30
Dear Guest, Thank you for the time you took to write this beautiful report. I would be delighted to pass it on to our team.Best regards,Ibis Budget Basel City Team

8/10 Good

Rajesh

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was Good Stay ! Quite Room
Stayed 1 night in Jun 2023
Response from MG on 2023/6/30
Dear Guest, I'm delighted that you enjoyed your stay. Thank you for the time you took to write this beautiful report. I would be delighted to pass it on to our team.Best regards,Ibis Budget Basel City Team

6/10 Okay

James

Stayed 2 nights in Jun 2023
Response from ibis Budget Basel City on 2023/7/6
Dear guest, we very much appreciate your comments regarding your stay at the ibis budget Basel City. It is always a pleasure to receive positive feedback. We will for sure share your comments with the concerning staff. We strive to improve continuously the quality of our services. We hope your next visit will be as pleasant as the previous one. Best regards,Ibis Budget Basel City Team

6/10 Okay

david

Stayed 1 night in May 2023
Response from ibis budget Basel City Team on 2023/5/25
Dear Guest, Thank you for the good rating you gave our hotel. We are glad that you enjoyed your stay with us and we hope to welcome you again soon! Best regards, Ibis Budget Basel City

10/10 Excellent

Neil

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place to stay, very friendly and helpful staff. Great breakfast. Ideal location.
Stayed 2 nights in Apr 2023
Response from ibis budget Basel City on 2023/5/5
Dear Guest,Thank you for the good rating you gave our hotel. We are glad that you enjoyed your stay with us and we hope to welcome you again soon!Best regards,

2/10 Terrible

Charles

Liked: Cleanliness, staff & service
Disliked: Room comfort
Way too small, no fridge, no microwave, no coffee
This room was pathetic! Would never stay in a room like this again. No coffee, no mini-fridge, and no microwave. The only privacy you have in the shower from the rest of the room is by pulling a curtain. I had to walk sideways to get around to the other side of the bed. We even had a bunk bed over the top of us. Moronic!
Stayed 1 night in Apr 2023
Response from ibis budget Basel City on 2023/4/28
Dear guest,Thank you for taking the time to review your stay with us. We are very sorry that your stay did not meet your expectations and apologise for this. Regarding our rooms and facilities, they meet the standards of ibis budget hotels. For more comfort, we are happy to recommend our partner hotels ibis Styles and Novotel. Please do not hesitate to ask for a room facing the quieter inner courtyard. We will be happy to help you. We would like to thank you again for your feedback. It is very important for us to improve our services. Best regards

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Ibis on 2023/4/28
Dear Guest,Thank you for taking the time and trouble to complete a survey following your recent stay with us. We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to our hotel in the near future. Yours sincerely,

6/10 Okay

patricia

Traveled with group
Liked: Cleanliness, staff & service
Train trip in Europe
Service was very good staff charming. Shower and handbasin was in bedroom with a curtin beds very narrow. Good breakfast
Stayed 2 nights in Apr 2023
Response from Ibis Budget Basel City on 2023/4/9
Dear guest, thank you very much for staying with us and for sharing your experiences. It makes us truly happy to read, that you were fully satisfied during your stay in ibis Budget Basel City. We are looking forward to seeing you again in our Hotel. Best wishes.Ibis Budget Basel City

8/10 Good

Julie

Stayed 1 night in Feb 2023
Response from ibis budget Basel City on 2023/3/17
Dear guest,Thank you very much for taking the time to rate your stay at our hotel. We are glad to hear you liked our services.We highly appreciate your feedback; it will help us in our daily strive to improve our services for our guests.Best regards,

10/10 Excellent

Martin, Carlisle

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, clean and modern
Stayed 1 night in Feb 2023
Response from ibis budget Basel City on 2023/2/14
Dear guest,Thank you very much for taking the time to rate your stay at our hotel. We are glad to hear you liked our services.We highly appreciate your feedback; it will help us in our daily strive to improve our services for our guests.Best regards,

8/10 Good

jean

Stayed 1 night in Feb 2023
Response from ibis budget Basel City on 2023/2/14
Dear guest,Thank you very much for taking the time to rate your stay at our hotel. We are glad to hear you liked our services.We highly appreciate your feedback; it will help us in our daily strive to improve our services for our guests.Best regards,

8/10 Good

JAMIE

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A clean, basic hotel in an area close to the train station but also in close proximity to good sites and food.
Stayed 2 nights in Feb 2023
Response from ibis Budget Basel City on 2023/2/11
Dear Guest, thank you for taking your time to write about your stay at our hotel. We are very glad, that you enjoyed your stay here and happy to recieve a positiv review. Best regards,

10/10 Excellent

giorgi

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from FO Team on 2023/1/22
Dear Giorgi, we very much appreciate your comments regarding your stay at the ibis budget Basel City. It is always a pleasure to receive positive feedback. We will for sure share your comments with the concerning staff. We strive to improve continuously the quality of our services. We hope your next visit will be as pleasant as the previous one. Best regards, ibis Budget Basel City Team

10/10 Excellent

giorgi

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from FO Team on 2023/1/22
Dear Giorgi, we very much appreciate your comments regarding your stay at the ibis budget Basel City. It is always a pleasure to receive positive feedback. We will for sure share your comments with the concerning staff. We strive to improve continuously the quality of our services. We hope your next visit will be as pleasant as the previous one. Best regards, ibis Budget Basel City Team

10/10 Excellent

giorgi

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from FO Team on 2023/1/22
Dear Giorgi, we very much appreciate your comments regarding your stay at the ibis budget Basel City. It is always a pleasure to receive positive feedback. We will for sure share your comments with the concerning staff. We strive to improve continuously the quality of our services. We hope your next visit will be as pleasant as the previous one. Best regards, ibis Budget Basel City Team

8/10 Good

Markus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The situation of the hotel was good. Easy accessible by bike.
Stayed 1 night in Dec 2022
Response from ibis Budget Basel City on 2022/12/15
Dear guest thank you very much for your comments on your stay at the ibis budget Basel City. We are very pleased with your words of compliment. We will of course be happy to pass on your positive appreciation to the staff in question. Your satisfaction is the best reward for our staff, who work day after day to provide you with impeccable service. We hope to welcome you again soon. With best regards ibis budget Basel City

10/10 Excellent

Allan, Amherst

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right from our check in to our check out, the staff were wonderful. Hotel is centrally located near the Basel HBF and near to the "altstadt" which is most convenient. Breakfast buffet is plentiful and varied. Would definitely stay again if and when we visit Basel.
Response from Ibis Budget Basel City on 2022/12/7
Dear Guest, Thank you very much for the Great Notes you gave us after your stay in the ibis Budget Basel City. We hope that we could welcome you again during your next stay in Basel. Best Regards, ibis Budget Basel City

2/10 Terrible

Wengang

Stayed 2 nights in Nov 2022
Response from ibis budget Basel city on 2022/12/7
Dear guest, Thank you very much for taking the time to rate your stay at our hotel. Please note that our rooms correspond to the standards in size and facilities of the ibis budget hotels. For more comfort, we can recommend you our partner hotels IBIS Styles or NOVOTEL. We highly appreciate your feedback; it will help us in our daily strive to improve our services for our guests. Best regards, ibis budget Basel City

10/10 Excellent

Lee

Stayed 2 nights in Nov 2022

8/10 Good

Monika

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building is on a corner and is a landmark. What could be better overall are the matrases which are too soft.
Stayed 1 night in Oct 2022
Response from Team Ibis Budget Basel city on 2022/11/5
Dear guest, thank you for choosing and rating ibis budget Basel City. We appreciate your rating and hope to welcome you again in our hotel.

8/10 Good

Cornelia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

Krys

Stayed 1 night in Oct 2022
Response from ibis Budget Basel City on 2022/10/23
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,