Hello,We love reading opinions like yours! Our maximum objective is your well-being. We are happy to see that your stay was great and that you would return with us! There is no greater satisfaction than knowing that we have achieved what we were looking for :)We hope to see you again soon.All the best,Ona LivingGuest Experience Hotels Ona

thank you very much for your comments. Best regards

thank you for your commnets.

¡Buenos días Hassan!Nos alegra que te hayas sentido a gusto en nuestras instalaciones.¡Hasta pronto!Ona Living Barcelona

Beste GijsBedankt voor de perfecte review!We zijn blij te horen dat je genoten hebt van de ruime opzet van ons appartement en de nabijheid van het winkelcentrum en het openbaar vervoer. Het is geweldig dat je de tijd naar het centrum zo efficiënt vond en dat alles naar wens was tijdens je verblijf. Ons team streeft ernaar om elke ervaring bij Ona Living Barcelona onvergetelijk te maken.Warme groetjes van het hele team,Ona Living Barcelona

様。この度はOna Living Barcelonaにご宿泊いただき、またご感想をお寄せいただき、誠にありがとうございました。キッチン周りの問題については、すでに改善に取り組んでおります。ご迷惑をおかけして申し訳ありません。当ホテルでは、常に快適で清潔な環境を提供することを心がけております。またのお越しをお待ちしております。Ona Living Barcelona

Hi Pedro! We're so grateful you took the time to share your thoughts with us.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to welcome you back.Best wishes,Ona Living Barcelona

Salut Emilie,Mille mercis pour votre commentaire ! Nous sommes ravis que vous ayez trouvé votre chambre à la fois mignonne et propre. C'est toujours un plaisir d'entendre que nos clients apprécient la propreté de nos appartements et l'état de l'hôtel. Notre équipe s'efforce de maintenir un haut niveau de confort et d'hygiène pour que chaque séjour soit agréable.À très bientôt chez nous ! Ona Living Barcelona

Hi, Dean! A big thank you for your review.It's awesome to hear that our accommodation met your expectations and you found it to be a good value. We're all about providing a comfortable and affordable stay, so your 100% satisfaction with room cleanliness certainly brings smiles to our team! However, I'm sorry to hear about the hiccup with the after-hours check-in. It's not the first impression we aim to give, but I'm glad to hear that our out-of-hours team was able to assist you promptly. We always strive to ensure our guests have smooth sailing from the get-go!We hope to welcome you back.Best wishes,Ona Living Barcelona

¡Hola Pravin! Muchas gracias por tu fantástica puntuación.Nos alegra que te hayas sentido a gusto en nuestras instalaciones.Esperamos volver a verte.Un saludo,Ona Living Barcelona

¡Hola Paola Najwa! ¡Gracias por tu increíble reseña! Nos alegra mucho que hayas tenido una buena experiencia. Nos alegra enormemente que Montse haya podido ofrecerte un servicio excelente; siempre está atenta a las necesidades de nuestros huéspedes. Es un placer saber que encontraste el apartamento a tu gusto, limpio y bien equipado, tal como nos esforzamos en mantener cada espacio de Ona Living Barcelona. Nos encanta que lo recomiendes, ¡eso significa que hemos cumplido con nuestro objetivo de ofrecerte una estancia memorable!¡Ojalá alguna vez podamos recibir de nuevo tu visita! ¡Nos gustará mucho volverte a ver! Ona Living Barcelona

Hello Laxmi, Thank you for sharing this feedback about your recent stay.We're thrilled to hear that our location made your trips to Barcelona's main attractions a breeze and that you had plenty of towels and clean sheets for your family. Regarding the fridge door issue, we'll definitely look into that to ensure everything's in tip-top shape for our guests. We're all about living and using the space, but we do like to keep it as perfect as possible for everyone!It's great to know you found our late check-in instructions clear and easy to follow, and that you'd consider staying with us again on your next visit to Barcelona.It would be great to welcome you back for an even better stay.All the best,Ona Living Barcelona

Hi Jolanta,Thanks for taking the time to review your visit.It's fantastic to hear that you found our hotel to be the perfect spot for your family getaway.We hope you'll pop by and stay with us another time.Take care,Ona Living Barcelona

Hello, Luis! Thank you for choosing to stay with us.It's fantastic to hear that you found our rooms comfortable and spacious, creating a cozy atmosphere for your stay. We're especially proud of our team for swiftly handling the cigarette smell you encountered, ensuring your comfort by relocating you to another room. Plus, it's a real bonus to hear you benefited from the two free parking spaces, we know how tricky city parking can be!We're sorry to hear about the cigarette smell in your room, but glad we could resolve it quickly for you.Come back soon!Take care,Ona Living Barcelona

Hello Elise, Thank you for positively reviewing your visit.It's fantastic to hear you found our apartments to be lovely, clean, and secure - just like we pride ourselves on maintaining! Our team is beaming knowing they were helpful during your stay; it's truly what we aim for. Plus, hearing that you found great value in your stay with us is the cherry on top!We're thrilled that overall you had a positive experience and appreciated the amenities we provide. It's guests like you that make our job a pleasure!We all hope to see you again on your next visit.Take care,Ona Living Barcelona

Hi Ivana,Thanks for taking a moment to review your stay.We value the opportunity to address any concerns and improve our services. We are sorry to hear about your difficulties with the check-in process and the power outage.Regarding the check-in process, I understand that manually entering all your information due to the passport scanner not functioning properly must have been frustrating, and I apologize for any inconvenience caused. Rest assured, we are constantly striving to streamline our procedures to ensure a smoother experience for our guests.As for the power outage incident, we have comprehensive measures in place to prevent such incidents, and we sincerely regret any inconvenience caused by this unforeseen circumstance. Our team is diligently working to investigate the root cause of the outage and implement necessary improvements to prevent it from happening in the future.Regarding your attempt to reach out to our emergency line, our Head of Reception, has thoroughly reviewed our records and unfortunately could not locate any correspondence from your end. Nevertheless, we have reached out to you via email to gather more details about your experience and ensure that any outstanding issues are addressed promptly.Furthermore, I would like to address your concerns about the lack of assistance during the power outage. Our team is trained to handle emergencies promptly and efficiently, and can assure you that we take such situations very seriously. We have a designated landline for emergencies, which is communicated in our late arrival instructions and available in the booklet provided in all apartments' dining areas.Please know that your feedback is invaluable to us, and we are committed to using it to improve our services and prevent similar issues from occurring in the future. We sincerely hope that you will give us another opportunity to exceed your expectations and provide you with the exceptional experience that you deserve.We hope to welcome you back for an improved experience. All the best,Ona Living Barcelona

Hola Manisha,Lamentamos no haber cubierto tus expectativas en un 100%, trabajamos a diario para lograrlo, razón por la cual nos apena no haberlo logrado.No dudes en consultarnos en el momento para intentar brindarte una solución.Nos gustará volver a darte la bienvenida. ¡Hasta pronto!Ona Living Barcelona

Hi Jumel,Your glowing review just brightened our day. Thank you!We're thrilled to hear that our customer service hit the mark for you and that you found the amenities to be a good value. It's our goal to ensure every guest enjoys a comfortable and pleasant stay, so knowing that we've achieved that with the room cleanliness and hotel condition is fantastic news. Our team works hard to maintain our facilities and provide the best possible experience, so your high rating for the hotel condition truly means a lot to us.We all hope to see you again on your next visit.Take care,Ona Living Barcelona

Hi there Zoila! Your kind words are music to our ears Thanks for the review.It's super to hear that our location was perfect for your needs. We're thrilled that Montserrat, our receptionist, left such a positive impression on you. Our team is committed to providing a warm welcome and helpful service, so it's great to know we hit the mark for you. Thanks for highlighting the cleanliness and condition of our hotel – we take pride in maintaining a tidy and comfortable environment for our guests.See you again soon.Take care,Ona Living Barcelona

¡Hola Antonio!Gracias por dejarnos tus impresiones.Nos encanta saber que encontraste agradable la atención de nuestro personal y que la habitación fue de tu agrado por su amplitud y buena conexión con el centro. Lamentamos que hayas sentido frío debido a un inconveniente con la calefacción. Aunque no es lo habitual, ya que nuestras habitaciones suelen estar bien aclimatadas, valoramos mucho tu comentario y lo tendremos en cuenta para asegurarnos de que todo funcione a la perfección.Esperamos verte pronto. ¡Saludos!Ona Living Barcelona

Dear Muhammad Azam,We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We can't wait to see you again.All the best,Ona Living Barcelona

Hi Sofoklis,A big thank you for your review. We truly appreciate it!It's fantastic to hear that our convenient location next to transport links and shopping opportunities added to the enjoyment of your stay. We're all about providing a great base for exploring the city and making sure you've got everything you need right on your doorstep. On the flip side, I'm really sorry to hear about the elevator issue. While it's a rare hiccup, we're looking into it to ensure it doesn't become a recurring theme. Our guests' comfort is top priority, and we definitely don't want anyone mastering the stairs unless they're training for a marathon!We hope to see you again for an even better experience. Cheers,Ona Living Barcelona

Hi there Monika! Your kind words are music to our ears Thanks for the review.It's great to hear that the check-in process was smooth and that our team was able to assist you, especially with storing your luggage before your room was ready. We're also thrilled that you found the apartment spacious for your family and appreciated the cleanliness. It sounds like our location right across from the shopping mall added convenience to your stay, which is fantastic! Regarding the bathroom, while we aim to maintain a modern standard throughout our apartments, we'll be sure to consider your feedback for future updates. Remember, our team is always ready to help make your stay as comfortable as possible!We'd love to welcome you back for another great stay!Cheers,Ona Living Barcelona

¡Hola Teresa! Nos alegra muchísimo que hayas valorado la limpieza y la comodidad de la habitación con un 100%. Trabajamos con dedicación para ofrecer un servicio impecable y nos encanta saber que lo hemos logrado contigo. Esperamos que también hayas disfrutado de nuestra ubicación privilegiada y de los apartamentos de estilo modernista.¡Nos gustará mucho volverte a ver! Ona Living Barcelona

¡Hola! Gracias por compartir tu experiencia positiva. ¡Nos alegra que lo hayas disfrutado!Me alegra saber que pudimos resolver el problema de la máquina de check-in de manera eficiente y que disfrutaste una estancia cómoda y un trato amable por parte de nuestro personal. En Ona Living Barcelona, nos esforzamos por ofrecer un servicio excelente y es gratificante escuchar que esto se refleja en tu visita. Aunque nos encantaría tener un control mágico sobre la tecnología para que nunca fallara, parece que a veces tiene vida propia. ¡Pero aquí estamos para domar esos circuitos rebeldes cada vez que hagan de las suyas!Ojalá muy pronto podamos volver a darte la bienvenida. Saludos, Ona Living Barcelona

Hi there, Your kind words are music to our ears Thanks for the review.It was a pleasure to have you stay with us, and we greatly appreciate your nice words regarding our team members. We will always go that 'extra mile' to ensure your expectations are met!Thank you for also noting our convenient location; we hope this helped you make the most of your time here in L'Hospitalet de Llobregat.Thanks again!Until next time,Ona Living Barcelona

¡Hola! ¡Muchas gracias por tu reseña!Nos alegra que te hayas sentido a gusto en nuestras instalaciones.¡Hasta pronto!Ona Living Barcelona

Hola Silvia,gracias por tu reseña. Valoramos mucho tus comentarios.Nos alegra saber que la comodidad de la cama y la lencería fueron de tu agrado, al igual que el tamaño de la TV. Es genial que hayas apreciado los detalles que buscamos ofrecer para una estancia placentera.Lamentamos los inconvenientes que encontraste al llegar. Agradecemos tu comprensión al seguir las instrucciones para acceder a tu habitación. Entendemos que el mantenimiento es crucial y tomaremos nota de tus observaciones sobre la puerta del baño y el mobiliario para asegurar que todo esté en perfectas condiciones. Si bien la cocina cuenta con todo lo necesario, siempre estamos dispuestos a mejorar y valoramos tus comentarios.Nos gustará volver a darte la bienvenida. ¡Hasta pronto!

¡Hola Javier!Gracias por tu comentario positivo.¡Nos has puesto una sonrisa en la cara!Nos alegra mucho que hayas disfrutado de la limpieza del apartamento y del estado del hotel, así como de las comodidades ofrecidas. Trabajamos duro para asegurar que nuestros huéspedes tengan una estancia agradable y confortable.¡Vuelve pronto! ¡Será una grata noticia para todo nuestro equipo! ¡Saludos!Ona Living Barcelona

¡Hola María Lluïsa! Gracias por compartir tu experiencia positiva. ¡Nos alegra que lo hayas disfrutado! Nos alegra que te hayas sentido a gusto en nuestras instalaciones.¡Nos gustará mucho volverte a ver! Ona Living Barcelona

Hello Marko! Thanks for your feedback - we're all ears hereIt's disheartening to hear about the noise from traffic; our central location does mean that the hustle and bustle of the city are right on our doorstep.We strive to maintain our property in top shape, and your feedback regarding the bathroom has been noted for further review and action. We're always looking for ways to enhance our guest experience and your comments are invaluable in this process.We hope to welcome you back for another visit. All the best,

Dear David,Thank you for taking the time to share your feedback.We're thrilled to hear that you had a great stay with us and found our reception staff to be exceptionally helpful. Our team always strives to provide the best experience for our guests, and it's wonderful to know that we were able to meet your expectations.We would love to welcome you back in the future. Very best wishes,Ona Living Barcelona

¡Hola!Gracias por tomarte el tiempo de escribirnos.Nos alegra que te hayas sentido a gusto en nuestras instalaciones.Esperamos volver a darte la bienvenida.¡Hasta pronto!Ona Living Barcelona

Hi there, Your kind words are music to our ears Thanks for the review.We're thrilled to hear that our location was convenient for you and that you found everything you needed for your stay. It's great to know that our receptionist made a positive impression with their big smile! Thanks again!Until next time,Ona Living Barcelona

Bonjour Nasser,Merci pour ce super retour ! C'est une joie de lire que tu as passé un agréable séjour en notre compagnie.Ta satisfaction reste notre plus belle récompense !On espère vous revoir chez nous très bientôt.Porte vous bien ! Ona Living Barcelona

Hi Rasmus, It seems we didn't quite hit the mark, so we'd welcome knowing what we could've done to make your stay with us spot on.We would love the opportunity to provide a better stay in the future.Take care,Ona Living Barcelona

Hi there Brenda! Your kind words are music to our ears Thanks for the review.We're thrilled to hear that you found our hotel a nice place to rest and recharge. It's great that you appreciated our convenient location near the metro stop and the best paella spot you've found so far! It would be great to welcome you back.All the best,Ona Living Barcelona

Hi there Andy! We're over the moon with your brilliant review Thanks for your kind words.We're thrilled to hear that our staff was helpful during your stay and that you found our location convenient for your weekend getaway. It's great to know that you enjoyed the cleanliness of the room and the amenities provided.We hope you had a fantastic time exploring Barcelona and that you made some amazing memories during your visit. We all hope to see you again on your next visit.Take care,Ona Living Barcelona

Hi there Florencia! It’s great to receive such positive feedback Thanks for taking the time to share.We're thrilled to hear that you had a lovely time at Ona Living Barcelona and found our apartments clean and comfortable. It's great to know that our location was convenient for you, with easy access to both the airport and the city center. We're also glad that Montserrat's professionalism and warmth made your stay even better!See you again soon.Take care,Ona Living Barcelona

¡Buenos días! Nos alegra saber que la limpieza y las condiciones del hotel fueron de tu agrado. Trabajamos duro para mantener nuestras instalaciones en óptimas condiciones y ofrecer una experiencia cómoda a nuestros huéspedes.¡Vuelve pronto! ¡Será una grata noticia para todo nuestro equipo! ¡Saludos!Ona Living Barcelona

Olá, Alessandra! Agradecemos-te por esta avaliação construtiva. É muito útil para o nosso trabalho. Ficamos felizes em saber que nossa localização próxima ao aeroporto foi conveniente para você e que o acesso foi tranquilo e seguro. Lamentamos muito o inconveniente que você enfrentou durante o check-in fora do horário de funcionamento da recepção. Agradecemos por nos informar sobre isso e pedimos desculpas pela demora na solução do problema. É ótimo saber que nossa recepcionista foi cordial e simpática no dia seguinte. Esperamos que você tenha aproveitado o restante da sua estadia em Barcelona e que sua próxima acomodação tenha sido mais próxima do centro.Esperamos que possas voltar em breve! Até lá,Ona Living Barcelona

Hi Andreas! Thanks for taking the time to share your experience with us.We're thrilled to hear that you found our staff helpful, friendly, and professional. They always strive to provide the best possible experience for our guests. However, we're sorry to hear about the minor issues you encountered during your stay. We appreciate your feedback regarding the toilet flush noise and the air conditioning, and we'll definitely look into these matters to improve our guests' comfort.We understand that the apartment might not be ideal for longer stays if cooking is planned, but we're glad that you found our location convenient, with the shopping centre nearby and easy access to the airport. We hope you had a great time exploring Barcelona!We'd love to welcome you and your family back for another stay in the future. Take care! Ona Living Barcelona