Outdoor pool, free cabanas, pool umbrellas

Reviews of Mercure Bangkok Sukhumvit 11

4 out of 5
Mercure Bangkok Sukhumvit 11
18 Sukhumvit Soi 11 Nana Khlongtoey, Bangkok

Reviews

8.8

Excellent

Rating 10 - Excellent. 513 out of 923 reviews" "
Rating 8 - Good. 313 out of 923 reviews" "
Rating 6 - Okay. 64 out of 923 reviews" "
Rating 4 - Poor. 16 out of 923 reviews" "
Rating 2 - Terrible. 17 out of 923 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible reservation staff. Made reservations for three days, thru Expedia. Tried to extend at hotel for fourth. They stated could only extend for multiple two day says. I explained it would be a four day stay. They could not understand that and would only extend if I purchased two additional days. I checked out after three. Every room extremely noisey. From people walking on top, to the thumping bar music on the street. Street in front of hotel filled with Africans trying sell you drugs and ladyboy prostitutes standing in front of hotel, propositioning you.
Stayed 3 nights in Apr 2024

10/10 Excellent

DARYL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location Good lounge Great pool
Stayed 1 night in Apr 2024
Response from Apiradee Choojiew, Front Office Manager on 2024/4/20
Dear Daryl, Thank you for sharing your positive feedback. We are delighted to hear that you enjoyed our excellent location, good lounge, and great pool. Your kind words are truly appreciated. We look forward to welcoming you back soon. Warm regards,

10/10 Excellent

ARSENE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Feb 2024

10/10 Excellent

Josef, Xaghra , Gozo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel good area very busy great for shopping beer bars and restaurants
Stayed 1 night in Mar 2024
Response from Apiradee Choojiew, Front Office Manager on 2024/3/28
Dear Josef, Thank you for sharing your positive feedback. We are delighted to hear that you enjoyed your stay at Mercure Bangkok Sukhumvit 11. Our hotel's prime location offers easy access to shopping centers, beer bars, and restaurants for your convenience. We hope to welcome you back for another pleasant experience soon. Warm regards,

10/10 Excellent

Muhammad Asim

Stayed 1 night in Mar 2024

10/10 Excellent

Sagar

Stayed 3 nights in Feb 2024
Response from Apiradee Choojiew, Front Office Manager on 2024/3/20
Dear Sagar,Thank you for taking the time to rate your experience with us, and we are delighted to see that you gave us a perfect score of 5 out of 5. We appreciate your positive feedback and are thrilled to know that you had a wonderful stay. If there are any specific aspects that stood out to you or if you have any suggestions for improvement, please feel free to share. Your input is valuable as we strive to continually provide excellent service. We look forward to the pleasure of hosting you again for another outstanding experience in the future.Best regards,

10/10 Excellent

ASI, Ramat Gan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 2 nights in Mar 2024
Response from Apiradee Choojiew, Front Office Manager on 2024/3/14
Dear ASI, Thank you for your positive feedback! We are delighted to hear that you had an amazing experience at Mercure Bangkok Sukhumvit 11. Your satisfaction is our top priority, and we look forward to welcoming you back for another wonderful stay. Warm regards,

10/10 Excellent

Ranpreet

Stayed 4 nights in Mar 2024

10/10 Excellent

Suchada

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
In a great area lots of things to do night and day
Stayed 3 nights in Feb 2024
Response from Apiradee Choojiew, Front Office Manager on 2024/3/10
Dear Suchada,Thank you for choosing Mercure Bangkok Sukhumvit 11 and taking the time to leave a review. We are delighted to hear that you enjoyed our hotel's location in a vibrant area with plenty of activities to do both during the day and at night. Your feedback is greatly appreciated.Warm regards,

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 stars
Stayed 2 nights in Feb 2024
Response from Apiradee Choojiew, Front Office Manager on 2024/3/10
Dear Dean,Thank you for taking the time to leave us a 5-star review. We are delighted to hear that you had a positive experience at Mercure Bangkok Sukhumvit 11. Your feedback is greatly appreciated, and it motivates us to continue providing exceptional service to our guests. We look forward to welcoming you back in the future.Best regards,

10/10 Excellent

Darren, Mentor

Liked: Cleanliness, staff & service, property conditions & facilities
Planted right in the middle of an entertainment area with plenty of outdoor eateries, cafes, bars, and restaurants and walking distance to Bumrungrad Hospital and Nana and Asok stations make this a great place to stay. There is a little bit of band noise at night but not enough to keep me awake
Stayed 4 nights in Feb 2024
Response from Apiradee Choojiew, Front Office Manager on 2024/3/10
Dear Darren,Thank you for choosing to stay at Mercure Bangkok Sukhumvit 11 and for taking the time to share your positive feedback. We are delighted to hear that you enjoyed our convenient location in the heart of an entertainment area, with a wide range of eateries, cafes, bars, and restaurants nearby. We understand that there may have been some noise from the bands at night, but we're glad it did not disrupt your sleep. We appreciate your review and hope to welcome you back in the future.Warm regards,

10/10 Excellent

Xavier

Stayed 5 nights in Feb 2024

10/10 Excellent

Craig

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and very friendly staff. Many restaurants in the area and nightclubs.
Stayed 5 nights in Feb 2024
Response from Apiradee Choojiew, Front Office Manager on 2024/2/25
Dear Craig,Thank you for taking the time to share your feedback about your recent stay at Mercure Bangkok Sukhumvit 11. We are delighted to hear that you found our hotel to be very clean and our staff to be friendly. We are indeed fortunate to be surrounded by a variety of restaurants and nightclubs, offering our guests a vibrant and diverse experience. We appreciate your kind words and hope to have the pleasure of welcoming you back in the future.Warm regards,

10/10 Excellent

ARSENE

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a regular customer for the last few years, it will be nice if they can reserve the room requested for each of my stays. Thanks
Stayed 6 nights in Feb 2024
Response from Apiradee Choojiew, Front Office Manager on 2024/2/25
Dear Arsene,Thank you for your continued loyalty as a regular customer of Mercure Bangkok Sukhumvit 11. We appreciate your feedback regarding room reservations. We understand the importance of having your requested room for each stay, and we will take this into account for future bookings. Your satisfaction is our top priority, and we strive to provide the best experience possible.Thank you for your valuable feedback.Best regards,

10/10 Excellent

ASI, Ramat Gan

Stayed 3 nights in Feb 2024

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities
5 star
Stayed 4 nights in Feb 2024
Response from Apiradee Choojiew, Front Office Manager on 2024/2/18
Dear Dean,Thank you for taking the time to rate your experience with us, and we are delighted to see that you gave us a perfect score of 5 out of 5. We appreciate your positive feedback and are thrilled to know that you had a wonderful stay. If there are any specific aspects that stood out to you or if you have any suggestions for improvement, please feel free to share. Your input is valuable as we strive to continually provide excellent service. We look forward to the pleasure of hosting you again for another outstanding experience in the future.Best regards,

8/10 Good

Chiaki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Apiradee Choojiew, Front Office Manager on 2024/2/18
Dear Chiaki,Thank you for taking the time to rate your experience, and we appreciate your feedback, though we noticed a score of 4 out of 5. We are grateful for your positive rating and would love to hear more about your stay. If there are specific areas where we can improve or if you have any suggestions, please feel free to share. Your insights are valuable as we strive to enhance our services and provide an even better experience in the future.Best regards,

6/10 Okay

Verified traveler

Traveled with family
Stayed 2 nights in Jan 2024
Response from Apiradee Choojiew, Front Office Manager on 2024/2/18
Dear Value guest,Thank you for taking the time to rate your experience, and we appreciate your feedback, even though you gave us a score of 6. We are committed to providing a superior stay for our guests, and your input is important to us. If there are specific areas where we can improve or if you have any suggestions, please feel free to share. We value your insights and hope to have the opportunity to better meet your expectations in the future.Best regards,

8/10 Good

Lambertus

Stayed 3 nights in Jan 2024
Response from Apiradee Choojiew, Front Office Manager on 2024/2/18
Dear Lamnertus,Thank you for rating your experience with us and awarding us a score of 8. We appreciate your feedback and are glad to hear that you had a positive stay. If there are specific details that contributed to your rating or if you have any suggestions for improvement, please share them with us. Your insights are important as we continually strive to enhance our services. We hope to have the pleasure of hosting you again and ensuring an even more satisfying experience in the future.Regards

8/10 Good

Verified traveler

Traveled with family
Stayed 2 nights in Jan 2024
Response from Apiradee Choojiew, Front Office Manager on 2024/2/18
Dear Value guestThank you for taking the time to rate your experience with us, and for giving us a score of 8. We appreciate your feedback. If there are any specific areas where we can enhance your experience or if you have any suggestions, we would love to hear from you. Our aim is to continually improve and provide the best possible service for our guests. We hope to have the opportunity to welcome you back and ensure an even more enjoyable stay in the future.Best regards,

10/10 Excellent

Cody

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The beds are very comfortable. The water pressure is bad. Room, pool, food are great.
Stayed 4 nights in Jan 2024
Response from Apiradee Choojiew, Front Office Manager on 2024/1/21
Dear CodyWe thank you for your 5 star review of Mercure Bangkok Sukhumvit 11. We look forward to welcoming you again soon. Kind regards,

10/10 Excellent

Travis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff always helpful and friendly. Very clean hotel.
Stayed 1 night in Jan 2024
Response from Apiradee Choojiew, Front Office Manager on 2024/1/17
Dear Travis,Thank you for telling us about your most recent visit with us. We are pleased to hear that you enjoyed the property, its cleanliness and the service received by our Heartists. We are truly delighted that you enjoyed everything during your stay. I will share your kind feedback with the team as it is the best reward for them. We look forward to meeting you again soon at Mercure Bangkok Sukhumvit 11. Best regards,

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 3 nights in Jan 2024
Response from Apiradee Choojiew, Front Office Manager on 2024/1/17
Dear JoelThank you for taking the time to score us. This is a great reward to receive feedback. We are all looking forward to welcoming you back to Mercure Bangkok Sukhumvit 11. Best regards,

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Apiradee Choojiew, Front Office Manager on 2024/1/13
Dear Joseph,Thank you for taking the time to score us. This is a great reward to receive feedback. We are all looking forward to welcoming you back to Mercure Bangkok Sukhumvit 11. Best regards,

6/10 Okay

Mohammad

Stayed 4 nights in Jan 2024
Response from Apiradee Choojiew, Front Office Manager on 2024/1/13
Dear Mohammad, Thank you for your feedback. Please accept my sincerest apologies in regards to your recent experience at Mercure Bangkok Sukhumvit 11 which was not up to your expectations. I hope this will not shine you away from visiting us again during your next trip to Bangkok. Sincerely,

10/10 Excellent

Jeff

Stayed 4 nights in Jan 2024
Response from Apiradee Choojiew, Front Office Manager on 2024/2/18
Dear Jeff,Thank you for giving us a perfect score of 5 out of 5! We're thrilled to hear that you had a wonderful experience during your stay. If there are any specific highlights or aspects of your visit that stood out, please feel free to share. Your feedback is invaluable to us as we continually strive to exceed our guests' expectations. We look forward to the pleasure of welcoming you back for another exceptional stay in the future.Best regards,

10/10 Excellent

Hoang Bich Ngoc

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent services. Room is very clean. Perfect location.
Stayed 2 nights in Jan 2024
Response from Apiradee Choojiew, Front Office Manager on 2024/1/13
Dear Hoang Bich Ngoc, Thank you for telling us about your most recent visit with us. We are pleased to hear that you enjoyed the property, its location and the service received by our Heartists. We are truly delighted that you enjoyed everything during your stay. I will share your kind feedback with the team as it is the best reward for them. We look forward to meeting you again soon at Mercure Bangkok Sukhumvit 11. Best regards,

10/10 Excellent

Nathasha

Stayed 4 nights in Dec 2023
Response from Apiradee Choojiew, Front Office Manager on 2024/1/13
Dear Nathasha,Thank you for taking the time to score us. This is a great reward to receive feedback. We are all looking forward to welcoming you back to Mercure Bangkok Sukhumvit 11. Best regards,

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Suj

Stayed 3 nights in Dec 2023

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Alice

Stayed 2 nights in Dec 2023
Response from Apiradee Choojiew, Front Office Manager on 2024/3/10
Dear AliceThank you for taking the time to rate your experience with us, and we are thrilled to see that you gave us a perfect score of 10 out of 10. We are delighted that you had an excellent stay. If there are any specific aspects or highlights that contributed to your satisfaction, we would love to hear more about what made your stay outstanding. Your feedback is invaluable, and we look forward to the pleasure of welcoming you back for another exceptional visit in the future.Best regards,

8/10 Good

Hanh

Traveled with family
Liked: Staff & service
Stayed 6 nights in Dec 2023
Response from Mercure Bangkok Sukhumvit 11 Team on 2023/12/13
Thank you for taking the time to score us. This is a great reward to receive feedback. We are all looking forward to welcoming you back to Mercure Bangkok Sukhumvit 11.

10/10 Excellent

Frederick

Stayed 3 nights in Dec 2023
Response from Mercure Bangkok Sukhumvit 11 Team on 2023/12/13
Thank you for taking the time to score us. This is a great reward to receive feedback. We are all looking forward to welcoming you back to Mercure Bangkok Sukhumvit 11.

10/10 Excellent

Bjorn

Stayed 3 nights in Nov 2023

10/10 Excellent

Louis

Good location
Stayed 2 nights in Nov 2023

8/10 Good

Tian Kok

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Avoid rooms facing the main road
Stayed 4 nights in Nov 2023
Response from Mercure Bangkok Sukhumvit 11 Team on 2023/11/11
Dear Tian Kok,Thank you for your recent review of our hotel. We are delighted to hear that you had a pleasant stay overall.At Mercure Bangkok Sukhumvit 11, we strive to create an enjoyable and peaceful experience for all our guests. We understand that the noise from the main road can be a distraction and we apologize for any inconvenience this may have caused during your stay. Rest assured that we are continually working on ways to improve the comfort of our guests, including soundproofing guest rooms and offering alternative room options. We thank you again for your feedback and hope to see you again at Mercure Bangkok Sukhumvit 11 soon! Sincerely, Mercure Bangkok Sukhumvit 11 Management

10/10 Excellent

Frederick

Stayed 3 nights in Nov 2023

4/10 Poor

henrik

Stayed 6 nights in Oct 2023

10/10 Excellent

Travis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and property was awesome
Stayed 1 night in Oct 2023
Response from Mercure Bangkok Sukhumvit 11 Team on 2023/11/11
Dear Travis,Thank you for taking the time to share your experience with us. We are delighted to hear that you had a great experience with our staff and property. At Mercure Bangkok Sukhumvit 11, we strive to provide our guests with a hospitable, comfortable and pleasant stay. We are so glad that you had such a pleasant stay with us.Thank you again for your kind words and we look forward to welcoming you back soon!Sincerely,

8/10 Good

Brian Clinton

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, worth another stay
Stayed 3 nights in Oct 2023

10/10 Excellent

LeiChen

Liked: Staff & service
Stayed 5 nights in Oct 2023

10/10 Excellent

Rajesh

Good rooms and efficient service
Stayed 8 nights in Oct 2023

10/10 Excellent

Wai Keung

Stayed 3 nights in Sep 2023

10/10 Excellent

Gerald

Stayed 2 nights in Sep 2023

8/10 Good

EL HADJI

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property and the staff very welcoming, easy going always available to assist! Rooms are big, convenient! It’s noisy outside but other than that everything was fine! Lot of opportunities of food, entertainment! BTS not far! I would book this place again
Stayed 10 nights in Sep 2023

10/10 Excellent

Dariques

Stayed 7 nights in Sep 2023

10/10 Excellent

Teruji

Stayed 1 night in Sep 2023

6/10 Okay

Marcus

Stayed 4 nights in Sep 2023

10/10 Excellent

Yazeed

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Amazing location, friendly staff
Stayed 4 nights in Sep 2023