HORRIBLE experience! My friend and I, both women, booked two single rooms for one night—one room each. It was the day before our departure, a 30-hour flight back home. We needed a good night of sleep. Unfortunately, we couldn’t sleep due to excessive noise all night, until 5 a.m., from a large group of young men in multiple dorm rooms partying, slamming doors, and screaming. We tried to contact the reception, but no employees were working at night. We felt very unsafe and didn’t leave our room. Mine was on the second floor, and my friend’s was on the third. A real nightmare! We contacted Expedia first time in the morning, with whom we made the reservation, and they contacted the hotel owner. Expedia then contacted us back, saying that the hotel owner denied us any total or partial refund and didn’t even apologize! We’re definitely not going to book with Expedia in the future as well as how the issus was handle by them. We paid to sleep, and we ended up not sleeping at all, feeling scared and unsafe. This is not acceptable, as if something had happened during the night, there would have been no staff on site. We wouldn’t have booked there if we had known this important information beforehand.
