Verified review
2/10 Terrible
Marco
2025/11/6
People in Thailand are truly wonderful—kind, warm, and welcoming. I deeply love this country, and Bangkok is a beautiful city. Unfortunately, the hotel didn’t fully reflect the sweet and hospitable spirit that Thailand is known for.
One morning at 10:01, we asked for a small piece of bread (even cold) for our little girl, who had woken up late due to jet lag. We were told no, as breakfast ended at 10. While we understand the rules, some flexibility and common sense—especially when it comes to children—would have been appreciated.
We were also charged around 15 euros for a broken cup and a plate in the room, although we’re still unsure exactly what plate they were referring to. We accepted the charge without complaint, out of respect, trusting that the situation would be handled with the same fairness and understanding. We expected a bit of common sense—especially considering that we had paid for an extra night before our arrival, knowing we wouldn’t use the room. We didn’t ask for a refund or change the dates, simply as a kind gesture.
I didn’t raise any issues at the time because Bangkok and its people gave us so much, and I didn’t want to argue. But it’s disappointing that the hotel staff didn’t quite reflect the warm and generous spirit we experienced everywhere else in Thailand.
That said, the hotel is in a beautiful and peaceful area, which I really enjoyed. Without these small details—which often reveal a lot—I would have given a fully positive review.
Stayed 11 nights in Oct 2025