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斯瑪特套房飯店的評分

3 out of 5
斯瑪特套房飯店
43/17 Sukhumvit Soi 11, Bangkok, Bangkok

評論

7.4

不錯哦

10 分，有夠讚；426 則評論中有 89 則" "
8 分，不錯哦；426 則評論中有 174 則" "
6 分，一般般；426 則評論中有 98 則" "
4 分，不太好；426 則評論中有 41 則" "
2 分，很糟糕；426 則評論中有 24 則" "

7.4/10

整潔度

8.0/10

員工素質

7.4/10

設施服務

7.0/10

住宿環境和硬體

5.6/10

環保程度

評論

4/10 不太好

Blower

喜歡：員工素質
不喜歡：住宿環境和硬體
房間內冷氣直接吹到臉上, 燈太暗.客廳冷氣故障,很熱,兩個晚上還可以接受.
於 2024 年 2 月住了 2 晚

10/10 有夠讚

Tzu Rou

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
這裡的空間不算大，但房間很乾淨，飯店也有和其他當地旅行社合作提供一日遊、半日遊等行程，價錢也算可以，是不錯的住宿體驗。
於 2018 年 2 月住了 3 晚
Smart Suites 於 2018年2月28日回覆
Dear Tzu, Greetings from Smart Suites, Thank you very much for choosing our Hotel for your recent stay in Bangkok and for taking the time to write a feedback. We are so grateful for the positive feedback. Thanks for appreciating our hotel. Again we would like to thank you very much for the time and effort. We are looking forward to welcoming you again for your next visit in Bangkok. Best Regards, Smart Suites Team

6/10 一般般

真實旅客

距離BTS有點遠，飯店空間與實際照片有差別
飯店位置距離BTS有點遠，飯店空間與實際照片來的小很多，服務員待客親切，但是離開時，因服務員不在櫃台，造成搭飛機時間有點趕
於 2018 年 1 月住了 2 晚
Smart Suites Team 於 2018年1月27日回覆
Dear Sir, Greetings from Smart Suites, Thank you very much for choosing our Hotel for your recent stay in Bangkok and for taking the time to write a feedback. It helps us improving our services. Also please accept our apology for all the inconvenience you have faced during your stay. We will take in consideration your all remarks. Best Regards, Smart Suites Team

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2017 年 10 月住了 1 晚
Smart Suites 於 2017年11月16日回覆
Dear Sir, Greetings from Smart Suites, Thanks for giving us your highest rating. We are glad that you have enjoyed staying at our hotel. Your feedback is really important to us as it helps us improving our services. We would love to welcome you back again in your next visit to Bangkok. Best Regards, Smart Suites Team

6/10 一般般

wanhua

喜歡：整潔度、員工素質和住宿環境和硬體
不喜歡：客房舒適度
极其不方便，卫生间严重积水
是地铁nana站，而且下来要走很长的路，非常不方便。上午到达酒店，问能不能入住，回答是加钱就能入住，不然就得等到下午2点。卫生间的淋浴房设计不合理，洗完澡，整个卫生间就像一个小池塘，每天在池塘里上厕所。强烈建议大家选择其他旅店！！！

8/10 不錯哦

真實旅客

整體還可以的飯店
離BTS有段距離拖行李走路會有點辛苦，飯店附近都有計程車及摩托計程車可多加利用，櫃台人員親切總是面帶笑容打招呼，雙床房沒有窗戶有點可惜，房間內沒有拖鞋但地板還算乾淨，WIFI訊號穩定，熱水器穩定，客房清潔正常，價格來說挺好

8/10 不錯哦

PING-CHING，Taiwan

喜歡：員工素質、住宿環境和硬體和客房舒適度
方便，舒適，服務好
飯店的清潔度做的不錯，服務態度也很好，樓下就有7-11，走出去不用五分鐘就有夜市可以逛，可以吃，外面也有不少酒吧可以選擇，到BTS也大約10分鐘左右，就算晚回來，對面也有路邊攤開到快兩點，不用怕會肚子餓

8/10 不錯哦

真實旅客

整體還算不錯！
整體來說是不錯的！ 就是房間小了一點點！ 夜班櫃檯人員服務態度好也親切！ 有機會還是會再入住的！
Smart Suites 於 2016年6月25日回覆
Dear Guest, Thank you so much for your time in completing the survey for our hotel and to our staff. Our team will surely be happy to know that we have met your expectations. We do take special care in providing the best services for all our guests. We are looking forward to see you again in your next visit in Bangkok. Thank you for your kind words, it really encourage us to do better in our craft. Warmest regards, Klassique Sukhumvit Team

8/10 不錯哦

PY，Taiwan

喜歡：員工素質和客房舒適度
鬧中取靜價格便宜環境OK
StandardRoom住了5天, 位在在酒吧街深巷內鬧中取靜, 離捷運站步行約7分鐘稍有距離, 環境、設備、清潔度OK, 以CP值來說算不錯。

8/10 不錯哦

真實旅客

喜歡：員工素質和住宿環境和硬體
close to NaNa BTS station (10mins walk), near bar
Reception people are nice, and the place is very convenient. 7-11 next to the hotel, and can walk to NaNa BTS station in 10 mins.

8/10 不錯哦

YUESHENG

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

6/10 一般般

真實旅客

飯店評價
房間有一晚不錯~另一晚不房間很不好

6/10 一般般

真實旅客

飯店評價
離捷運有點遠，第一晚的房間很好，之後的房間變很差

4/10 不太好

ZHE，中国

喜歡：整潔度
不喜歡：員工素質、住宿環境和硬體和客房舒適度
很不好的体验
订了两间房，是标准间，一进门就被吓着了，房间太小，而且不知怎么，一开门有很大的气味，其中一间房洗澡水不热，另外一间房一个晚上断了三次电，喊服务员才解决，但是第二天晚上又是一样，悔的要死，跟国内招待所差不多，当晚要求升级，被告知没有房间，宁愿多加点钱住好点的酒店，

8/10 不錯哦

italysinter，Taipei

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
整體上很不錯
服務好，前台英語能力很OK，飯店也乾淨，每天提供兩瓶玻璃裝的水，飯店樓下就是7-11，唯一缺點是離BTS遠，最近的捷運站是BTS Nana，步行要超過10分鐘。

10/10 有夠讚

Simone

團體旅遊
喜歡：員工素質
È un buon hotel economico. Dovrebbero solo fare un pò di manutenzione e magari rinnovare i bagni. Nel complesso ok
於 2024 年 2 月住了 1 晚

2/10 很糟糕

Safwaan

情侶出遊, 商務旅客
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The only reason anyone should stay this property is the convenience of its location - everything else about UPAR Hotels was horrible to the point where we checked out a night early to go stay on the floor of a friends apartment. For starters, the staff at reception was exceptionally rude, especially the man who works the night shift. During our check in, we were treated with complete annoyance and being asked irrelevant personal questions. Our asks for extra towels and hair dryers were completely ignored during our stay. The property itself was disgusting - the cleaning staff did not clean the bathrooms at all. The showers were disgusting and the rooms had garbage in the corners. The tipping point, however, was the number of rats we saw during out 2 night stay. Due to garbage being left out on the common area floors, we saw many huge rats running around outside our rooms and fighting over garbage that was left by the cleaning staff in the open for many hours of the afternoon. Our friend who stayed on the floor below us said he heard rats running around through the walls and ceiling. To add to the above experiences, the toilet in our bathroom randomly stopped working. After a whole day out, we came back to our hotel to discover the flush was not working and were given no explanations on why and no one sent to fix it. Overall, please do not consider UPAR Hotels for your next stay. There are other hotels in the area for the same price that do not have rats running around.
於 2023 年 12 月住了 3 晚
Arjun 於 2024年1月11日回覆
HI Safwaan, Thank you for your feedback during your stay with UPARHOTELS. We are extremely sorry to hear your experience with us. Regarding the staff we will definitely look into the same and revert back , but yes we have checked on the Rat issue but unfortunately weren't able to find any Rats within the premise. Hope to Host you again soon for a better feedback.

8/10 不錯哦

TOMOKO

於 2023 年 7 月住了 1 晚

10/10 有夠讚

Mahmut Ayberk

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 1 月住了 1 晚

4/10 不太好

Ronny

喜歡：員工素質
不喜歡：住宿環境和硬體
Slitte rom. Hullete sengetøy. Trengs oppgradering på det meste
於 2022 年 8 月住了 1 晚

8/10 不錯哦

Irada

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
การเดินทาง
ดีค่ะ ไม่แย่คุ้มเกินคุ้มค่ะกับราคานี้
於 2022 年 2 月住了 3 晚

10/10 有夠讚

AHMED

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
clean and quite
clean and quite hotel nice friendly staff in the middle of the centre 7/11 24 hours supermarket open next to you massage shops and restaurants very close to you.
於 2020 年 3 月住了 3 晚
Smart Suites 於 2020年4月1日回覆
Dear Ahmed, Warm greetings from Smart Suites, Thank you very much for choosing our Hotel for your recent stay in Bangkok and for taking time to write us your feedback. Also please accept our apology for all the inconvenience you have faced during your stay. We will take in consideration your remarks.. Again we would like to thank you very much for the time and effort. We are looking forward to welcoming you again for your next visit in Bangkok to repair our past mistakes.. Thank you & we appreciate your business. Best Regards, Smart Suites Team

8/10 不錯哦

真實旅客

商務旅客
喜歡：整潔度和員工素質
The property is situated in a strategic area. Staffs are friendly especially the front office and house keeping team.
於 2020 年 3 月住了 3 晚
Smart Suites 於 2020年3月11日回覆
Dear Sir, Warm greetings from Smart Suites, Thank you very much for choosing our Hotel for your recent stay in Bangkok and for taking time to write us your feedback. Also please accept our apology for all the inconvenience you have faced during your stay. We will take in consideration your remarks.. Again we would like to thank you very much for the time and effort. We are looking forward to welcoming you again for your next visit in Bangkok to repair our past mistakes.. Thank you & we appreciate your business. Best Regards, Smart Suites Team

8/10 不錯哦

Phil，Australia

喜歡：整潔度、員工素質和住宿環境和硬體
A pleasant hotel, friendly staff and central location. I reccomend the street food near by
於 2020 年 1 月住了 2 晚
Smart Suites 於 2020年3月11日回覆
Dear Phil, Warm greetings from Smart Suites, Thank you very much for choosing our Hotel for your recent stay in Bangkok and for taking time to write us your feedback. Also please accept our apology for all the inconvenience you have faced during your stay. We will take in consideration your remarks.. Again we would like to thank you very much for the time and effort. We are looking forward to welcoming you again for your next visit in Bangkok to repair our past mistakes.. Thank you & we appreciate your business. Best Regards, Smart Suites Team

10/10 有夠讚

真實旅客

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff were polite and especially Jack at reception - good amenities include TV n close to the action ! Thanks
於 2020 年 1 月住了 3 晚
Smart Suites 於 2020年3月11日回覆
Dear Sir, Warm greetings from Smart Suites, Thank you very much for choosing our Hotel for your recent stay in Bangkok and for taking time to write us your feedback. Also please accept our apology for all the inconvenience you have faced during your stay. We will take in consideration your remarks.. Again we would like to thank you very much for the time and effort. We are looking forward to welcoming you again for your next visit in Bangkok to repair our past mistakes.. Thank you & we appreciate your business. Best Regards, Smart Suites Team

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質和客房舒適度
Bien
Nous sommes arrivés vers 1h du matin. L’accueil était très amical et l’anglais du réceptionniste était très bon. La chambre était un peu sous nos attentes par rapport aux photos sur le site, mais on s’y attendait. Le lit était un peu dur et on entendait tout ce qui se passait à l’extérieur mais nous sommes quand même satisfaits de notre séjour. Super quartier, accès à plusieurs choses dont des 7-eleven et de bons restos.
於 2019 年 12 月住了 2 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great place, service is very friendly and great value for money
於 2019 年 12 月住了 1 晚

4/10 不太好

真實旅客

不喜歡：整潔度
於 2019 年 11 月住了 17 晚

6/10 一般般

Jesper

喜歡：整潔度和員工素質
於 2019 年 11 月住了 2 晚

4/10 不太好

真實旅客

於 2019 年 11 月住了 2 晚

8/10 不錯哦

Patrik

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Bra värde för pengarna
Bättre än jag förväntade mig till detta priset, bra storlek på rummet. Överlag bra
於 2019 年 11 月住了 3 晚

2/10 很糟糕

真實旅客

家庭旅遊
what do you want me to say!? I notified the hotel regarding the sudden death of a family member and would not be able to visit Bangkok at this time and was hoping any refund would be helpful for my situation but of cause there's no respond at all after many attempted to reach them. heartless hotel management.
於 2019 年 10 月住了 6 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
stayed for 3 nights could not of been any better amazing staff very friendly
於 2019 年 9 月住了 3 晚
Smart Suites 於 2019年10月8日回覆
Dear Sir, Warm greetings from Smart Suites, Thank you very much for choosing our Hotel for your recent stay in Bangkok and for taking time to write us your feedback. Thanks for appreciating our hotel.Also please accept our apology for all the inconvenience you have faced during your stay. We will take in consideration your remarks.. Again we would like to thank you very much for the time and effort. We are looking forward to welcoming you again for your next visit in Bangkok to repair our past mistakes.. Thank you & we appreciate your business. Best Regards, Smart Suites Team

8/10 不錯哦

Satoshi

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
静かなエリアではないです
近くにバーが沢山ありました。 夜を楽しみたい人にはいいかも。 歩いていけますので。
於 2019 年 9 月住了 2 晚
Smart Suites 於 2019年10月8日回覆
Dear Satoshi, Warm greetings from Smart Suites, Thank you very much for choosing our Hotel for your recent stay in Bangkok and for taking time to write us your feedback. Thanks for appreciating our hotel.Also please accept our apology for all the inconvenience you have faced during your stay. We will take in consideration your remarks.. Again we would like to thank you very much for the time and effort. We are looking forward to welcoming you again for your next visit in Bangkok to repair our past mistakes.. Thank you & we appreciate your business. Best Regards, Smart Suites Team

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
great place to stay for the price, but bad location....
於 2019 年 6 月住了 1 晚
Smart Suites 於 2019年6月24日回覆
Dear Sir, Warm greetings from Smart Suites, Thank you very much for choosing our Hotel for your recent stay in Bangkok and for taking time to write us your feedback. Thanks for appreciating our hotel. Also please accept our apology for all the inconvenience you have faced during your stay. We will take in consideration your remarks.. Again we would like to thank you very much for the time and effort. We are looking forward to welcoming you again for your next visit in Bangkok to repair our past mistakes.. Thank you & we appreciate your business. Best Regards, Smart Suites Team

2/10 很糟糕

Yoshikazu

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
糞
記載の住所から7キロ以上も違う場所にある。あるばしょはテンソウどころかタクシーも通らない不便な場所。ウォーキングストリートまで片道最低300バーツ ホテルではなく鍵を別の場所に取りに行かなければならない。清掃もリネンも滞在中替える事はない。その癖、清掃代で別途500バーツを別に取られる。 ベッドは２つとあったが一つしかなかった。詐欺行為。 選択の余地なし。 他の宿泊施設にするべき
於 2019 年 5 月住了 1 晚
Smart Suites 於 2019年6月24日回覆
Dear Yoshikazu, Warm greetings from Smart Suites, Thank you very much for choosing our Hotel for your recent stay in Bangkok and for taking time to write us your feedback. Also please accept our apology for all the inconvenience you have faced during your stay. We will take in consideration your remarks.. Again we would like to thank you very much for the time and effort. We are looking forward to welcoming you again for your next visit in Bangkok to repair our past mistakes.. Thank you & we appreciate your business. Best Regards, Smart Suites Team

8/10 不錯哦

JUN HO

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
스마트 스위트숙소 후기
깔끔하고 주변에 상점들이 많아 좋았습니다.
於 2019 年 5 月住了 1 晚
Smart Suites 於 2019年6月7日回覆
Dear Jun ho lee, Warm greetings from Smart Suites, Thank you very much for choosing our Hotel for your recent stay in Bangkok and for taking time to write us your feedback. Also please accept our apology for all the inconvenience you have faced during your stay. We will take in consideration your remarks.. Again we would like to thank you very much for the time and effort. We are looking forward to welcoming you again for your next visit in Bangkok to repair our past mistakes.. Thank you & we appreciate your business. Best Regards, Smart Suites Team

10/10 有夠讚

Rodney

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 5 月住了 4 晚
Smart Suites 於 2019年6月7日回覆
Dear Rodney, Warm greetings from Smart Suites, Thank you very much for choosing our Hotel for your recent stay in Bangkok and for taking time to write us your feedback. Also please accept our apology for all the inconvenience you have faced during your stay. We will take in consideration your remarks.. Again we would like to thank you very much for the time and effort. We are looking forward to welcoming you again for your next visit in Bangkok to repair our past mistakes.. Thank you & we appreciate your business. Best Regards, Smart Suites Team

10/10 有夠讚

真實旅客

商務旅客
喜歡：整潔度和員工素質
Fantastic value for money and in area if lots of dining
於 2019 年 4 月住了 1 晚
Smart Suites 於 2019年4月18日回覆
Dear Sir, Warm greetings from Smart Suites, Thank you very much for choosing our Hotel for your recent stay in Bangkok and for taking time to write us your feedback. Also please accept our apology for all the inconvenience you have faced during your stay. We will take in consideration your remarks.. Again we would like to thank you very much for the time and effort. We are looking forward to welcoming you again for your next visit in Bangkok to repair our past mistakes.. Thank you & we appreciate your business. Best Regards, Smart Suites Team

10/10 有夠讚

真實旅客

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great stay. Excellent value for the money. Clean rooms and friendly staff. Very helpful with contacting the airport when the airline lost our luggage. Will definitely stay here again on our next trip to Bangkok.
於 2019 年 3 月住了 2 晚
Smart Suites 於 2019年3月11日回覆
Dear Sir, Warm greetings from Smart Suites, Thank you very much for choosing our Hotel for your recent stay in Bangkok and for taking time to write us your feedback. Thanks for appreciating our services. Also please accept our apology for all the inconvenience you have faced during your stay. We will take in consideration your remarks.. Again we would like to thank you very much for the time and effort. We are looking forward to welcoming you again for your next visit in Bangkok to repair our past mistakes.. Thank you & we appreciate your business. Best Regards, Smart Suites Team

4/10 不太好

David，South UK

不喜歡：員工素質和住宿環境和硬體
The only good thing about this hotel is the price and location. I have honestly no idea how it qualifies as three stars or where all the good reviews came from. First, the room is nothing like the pictures, is much smaller, and quite dark even with all the lights turned on. In terms of cleanliness, there weren't any major issues, but the place really did need a good dusting, particularly in the less easy to reach corners. A few parts of the room do need replacing / fixing such as the safe which had parts that would fall off it, the mirror with large black stains, and Aircon which only has one setting - arctic gale. Staff were pleasant enough but not helpful. For example when asked questions, such as good places to eat nearby, I was just told to go walk and find something - all with a big smile of course. Biggest problem by far however... the hotel is guest friendly. What that means for those unfamiliar with Bangkok is that a guest is welcome to bring other people back to their room free of charge. So I spent three nights listening to some of the ladies that Thailand is infamous for very noisily entertaining their companions until the early hours of the morning. With walls so thin, it's no wonder I didn't sleep well. So if you are looking for a hotel which does not ask questions or offer judgement this is a place for you. On the other hand if you have any class, taste or moral standards then I suggest you find someplace else.
於 2019 年 2 月住了 3 晚
Smart Suites 於 2019年3月11日回覆
Dear David, Warm greetings from Smart Suites, Thank you very much for choosing our Hotel for your recent stay in Bangkok and for taking time to write us your feedback. Also please accept our apology for all the inconvenience you have faced during your stay. We will take in consideration your remarks.. Again we would like to thank you very much for the time and effort. We are looking forward to welcoming you again for your next visit in Bangkok to repair our past mistakes.. Thank you & we appreciate your business. Best Regards, Smart Suites Team

4/10 不太好

真實旅客

於 2019 年 2 月住了 3 晚
Smart Suites 於 2019年4月18日回覆
Dear Sir, Warm greetings from Smart Suites, Thank you very much for choosing our Hotel for your recent stay in Bangkok and for taking time to write us your feedback. Also please accept our apology for all the inconvenience you have faced during your stay. We will take in consideration your remarks.. Again we would like to thank you very much for the time and effort. We are looking forward to welcoming you again for your next visit in Bangkok to repair our past mistakes.. Thank you & we appreciate your business. Best Regards, Smart Suites Team

4/10 不太好

真實旅客

喜歡：整潔度
不喜歡：員工素質
One day I was locked out my room for an hour. The battery in the lock was flat. I didn't complain though. A few days later I lost the key. They charged me 1000 baht.
於 2019 年 2 月住了 22 晚
Smart Suites 於 2019年3月11日回覆
Dear Sir, Warm greetings from Smart Suites, Thank you very much for choosing our Hotel for your recent stay in Bangkok and for taking time to write us your feedback. Also please accept our apology for all the inconvenience you have faced during your stay. We will take in consideration your remarks.. Again we would like to thank you very much for the time and effort. We are looking forward to welcoming you again for your next visit in Bangkok to repair our past mistakes.. Thank you & we appreciate your business. Best Regards, Smart Suites Team

10/10 有夠讚

真實旅客

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We booked this hotel for three nights to see Bangkok prior to heading south to the beaches. The hotel is slightly off the beaten path but close to night life and the BTS skytrain (5 minute walk), a 7-11 right next door and a nice supermarket 1 block away. We found it very quiet and super clean. The staff was very helpful and friendly. Couldn't ask for anymore, very good value for the money. We ended up booking it again before our flight out of Thailand.
於 2019 年 2 月住了 4 晚
Smart Suites 於 2019年3月11日回覆
Dear Sir, Warm greetings from Smart Suites, Thank you very much for choosing our Hotel for your recent stay in Bangkok and for taking time to write us your feedback. Thanks for appreciating our hotel. Also please accept our apology for all the inconvenience you have faced during your stay. We will take in consideration your remarks.. Again we would like to thank you very much for the time and effort. We are looking forward to welcoming you again for your next visit in Bangkok to repair our past mistakes.. Thank you & we appreciate your business. Best Regards, Smart Suites Team

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質和客房舒適度
When it was new I think it would have been beautiful. It's nice and for the price is really quite good. Few things here and there are a.bit rough but nothing major.
於 2019 年 2 月住了 2 晚
Smart Suites 於 2019年2月13日回覆
Dear Sir, Warm greetings from Smart Suites, Thank you very much for choosing our Hotel for your recent stay in Bangkok and for taking time to write us your feedback. Thanks for appreciating our hotel. Also please accept our apology for all the inconvenience you have faced during your stay. We will take in consideration your remarks.. Again we would like to thank you very much for the time and effort. We are looking forward to welcoming you again for your next visit in Bangkok to repair our past mistakes.. Thank you & we appreciate your business. Best Regards, Smart Suites Team

2/10 很糟糕

Tak Wah

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Trouble to get back extra charged!
I paid when I booked the room online, but the hotel charged the room rent again when I checked in. Obviously the hotel made a mistake, I need to call hotels.com twice and wrote to my credit card bank to ask for help. I spent one month to get my money back!
於 2019 年 1 月住了 1 晚
Smart Suites 於 2019年2月13日回覆
Dear Tak, Warm greetings from Smart Suites, Thank you very much for choosing our Hotel for your recent stay in Bangkok and for taking time to write us your feedback. . Also please accept our apology for all the inconvenience you have faced during your stay. We will take in consideration your remarks.. Again we would like to thank you very much for the time and effort. We are looking forward to welcoming you again for your next visit in Bangkok to repair our past mistakes.. Thank you & we appreciate your business. Best Regards, Smart Suites Team

6/10 一般般

真實旅客

喜歡：整潔度
The room was too small, have difficult to move around, the first night I didn’t sleep comfortably because the bed covers was too short and when I asked, he told me that I am tall but the bedcover was not fitting either the bed . The following morning I complained to the manager and was given a cover which fitted my bed and I was able to sleep comfortably. No telephone in the room to communicate with reception, you have to make all your request to the reception. Otherwise our stay was okay.
於 2019 年 1 月住了 7 晚
Smart Suites 於 2019年2月13日回覆
Dear Sir, Warm greetings from Smart Suites, Thank you very much for choosing our Hotel for your recent stay in Bangkok and for taking time to write us your feedback. Also please accept our apology for all the inconvenience you have faced during your stay. We will take in consideration your remarks.. Again we would like to thank you very much for the time and effort. We are looking forward to welcoming you again for your next visit in Bangkok to repair our past mistakes.. Thank you & we appreciate your business. Best Regards, Smart Suites Team

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Excellent rooms and friendly staff and location center in main market
於 2019 年 1 月住了 3 晚
Smart Suites 於 2019年2月13日回覆
Dear Sir, Warm greetings from Smart Suites, Thank you very much for choosing our Hotel for your recent stay in Bangkok and for taking time to write us your feedback. Thanks for appreciating our hotel. Also please accept our apology for all the inconvenience you have faced during your stay. We will take in consideration your remarks.. Again we would like to thank you very much for the time and effort. We are looking forward to welcoming you again for your next visit in Bangkok to repair our past mistakes.. Thank you & we appreciate your business. Best Regards, Smart Suites Team

2/10 很糟糕

真實旅客

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
They overbooked my room so after a 10 hour transfer I didn’t get to stay
於 2019 年 1 月住了 2 晚
Smart Suites 於 2019年2月13日回覆
Dear Sir, Warm greetings from Smart Suites, Thank you very much for choosing our Hotel for your recent stay in Bangkok and for taking time to write us your feedback. Also please accept our apology for all the inconvenience you have faced during your stay. We will take in consideration your remarks.. Again we would like to thank you very much for the time and effort. We are looking forward to welcoming you again for your next visit in Bangkok to repair our past mistakes.. Thank you & we appreciate your business. Best Regards, Smart Suites Team

10/10 有夠讚

kirk

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Second time I have stayed here nice and clean friendly staff all at a good price
於 2019 年 1 月住了 2 晚
Smart Suites 於 2019年2月13日回覆
Dear Kirk, Warm greetings from Smart Suites, Thank you very much for choosing our Hotel for your recent stay in Bangkok and for taking time to write us your feedback. Thanks for appreciating our hotel. Also please accept our apology for all the inconvenience you have faced during your stay. We will take in consideration your remarks.. Again we would like to thank you very much for the time and effort. We are looking forward to welcoming you again for your next visit in Bangkok to repair our past mistakes.. Thank you & we appreciate your business. Best Regards, Smart Suites Team