Banff Lake Louise Tourism Bureau Tours

We booked our room as a king room. When we got to the property, we were told they upgraded us. After wandering around (it's difficult to find rooms) we found our "upgraded" room. It was very outdated, extremely small and had a spiral staicase to get to our bed. We are in out 60's and were to say the least not thrilled with this. Went to the front desk to say this is unacceptable. After having to get a little upset about this as were were staying for 5 days and could not manuver this staircase in the middle of the night to use the washroom. I was told that there was not a king room available and "this was an Upgrade". Finally with the manager involved were able to get a double queen, which was beautiful and fully updated. Nothing like the outdated spiral staircase room. Not a great way to start a vacation after a over 24 hour drive. We only used the maid services 1 time during our stay and they only made our beds and folded out dirty towels, did not give us any toilet paper or facial tissues. Over all we enjoyed out stay and wouldn't let something like this deter us from staying again, just be aware of "upgrades" Front desk staff was very friendly and everyone working there was very pleasant. Our visit to Banff was a once in a lifetime trip!

Our stay was amazing, we brought our dog and she loved it too! They unnit was very clean, we had everything we needed.

Very friendly staff. Restaurant is in neighboring property. Hotel is convenient to Banff stores and galleries.