Standard Double Room, 2 Queen Beds | Laptop workspace, blackout drapes, soundproofing, iron/ironing board

Reviews of River Oak Inn

3 out of 5
River Oak Inn
1203 Main St, Bandera, TX

Reviews

7.8

Good

Rating 10 - Excellent. 45 out of 103 reviews" "
Rating 8 - Good. 23 out of 103 reviews" "
Rating 6 - Okay. 18 out of 103 reviews" "
Rating 4 - Poor. 9 out of 103 reviews" "
Rating 2 - Terrible. 8 out of 103 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Crystal

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very clean, older place that has been nicely updated.
Stayed 1 night in May 2024

8/10 Good

Denika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

HILLBILLY

Traveled with partner
Liked: Staff & service
THE SHOWER STAYED HOT FOR AS LONG AS YOU WANTED, BUT THE BATHROOM SINK WAS UNUSABLE MAJOR LEAK, AND I HAD NO CABLE OR NETWORK TV. THE COMP. BREAKFAST WAS TERRIBLE,AND THERE WAS A CREAPY EMPLOYE WATCHING YOU GET YOUR FOOD
Stayed 2 nights in Apr 2024

6/10 Okay

Beverly

Traveled with partner
Property being updated. It could do with a bit of love
Stayed 1 night in May 2024

6/10 Okay

Al, Aberdeen

Stayed 1 night in Feb 2024

10/10 Excellent

Donnie

Traveled with family and small children
Lovely and clean!
Stayed 2 nights in Apr 2024

10/10 Excellent

Mark

Stayed 2 nights in Apr 2024

6/10 Okay

Robert

Disliked: Staff & service, property conditions & facilities
Location was the only good thing. The staff is incompetent, unfriendly, and uncaring!
Stayed 2 nights in Apr 2024

4/10 Poor

James

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Breakfast service was terrible. They ran out of food before we arrived at 8am, and had no more supplies. No eggs, no milk for cereal. The attendent barely spoke English and only said, "Please see Manager". Office was closed until 9 am, so no Manager on duty. Terrible mangement, suggest you find another hotel.
Stayed 1 night in Apr 2024

10/10 Excellent

stanley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 3 nights in Apr 2024

8/10 Good

Gabriele

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the purpose of our holiday it was perfect located.
Stayed 2 nights in Apr 2024

10/10 Excellent

Orris

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and convenient
Stayed 1 night in Apr 2024
Response from Mac on 2024/4/11
Thank you so much for taking the time to leave us such a glowing 5-star review! We are thrilled to hear that you enjoyed your stay at River Oak Inn.Providing exceptional experiences for our guests is our top priority, and we're delighted that you found our accommodations to your liking. It's wonderful to know that you liked our renovated room.Your kind words mean the world to us and serve as a testament to the hard work and dedication of our team. We will be sure to share your feedback with them, as it will surely brighten their day.We look forward to welcoming you back to River Oak Inn in the future. Please don't hesitate to reach out if there's anything we can do to make your next stay even more memorable.Thank you once again for choosing to stay with us.

8/10 Good

Michelle, Sedona

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first time to Bandera - we were charmed by the friendliness and kindness of the people. We were greeted at the hotel with an eclipse-watchers gift basket. Our room was clean and comfortable. I could tell it’s probably a little old - tiny toilet/bath area, but it was suitable. Water pressure leaves a little to be desired. There is a lovely seating area by the Medina River, which is also overlooked by Brick’s Restaurant, which was great too. The folk at the hotel need to learn to make coffee - we brought our own, thankfully. They also neglected to ensure clear skies for the eclipse ;) Loved the town and hill country and will be back.
Stayed 4 nights in Apr 2024
Response from Mac on 2024/4/10
We're delighted to hear that you had a positive experience during your stay. Your satisfaction is our top priority, and we are always striving to provide the best possible service.If there are specific areas where you feel we can further improve and earn that coveted 5-star rating in the future, please don't hesitate to share your thoughts. We value your input and are committed to making every guest's stay exceptional.Thank you once again for choosing River Oak Inn. We look forward to the opportunity to welcome you back and exceed your expectations in the future.

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff great rooms clean overall nice job.
Stayed 1 night in Apr 2024
Response from Mac on 2024/4/10
Thank you so much for taking the time to leave us such a glowing 5-star review! We are thrilled to hear that you enjoyed your stay at River Oak Inn.Providing exceptional experiences for our guests is our top priority, and we're delighted that you found our accommodations to your liking. It's wonderful to know that you liked our renovated room.Your kind words mean the world to us and serve as a testament to the hard work and dedication of our team. We will be sure to share your feedback with them, as it will surely brighten their day.We look forward to welcoming you back to River Oak Inn in the future. Please don't hesitate to reach out if there's anything we can do to make your next stay even more memorable.Thank you once again for choosing to stay with us.

8/10 Good

Roel

Liked: Cleanliness, staff & service, property conditions & facilities
I teally like the bed. Resturant next door has great catfish!
Stayed 1 night in Mar 2024
Response from Mac on 2024/4/10
We're delighted to hear that you had a positive experience during your stay. Your satisfaction is our top priority, and we are always striving to provide the best possible service.If there are specific areas where you feel we can further improve and earn that coveted 5-star rating in the future, please don't hesitate to share your thoughts. We value your input and are committed to making every guest's stay exceptional.Thank you once again for choosing River Oak Inn. We look forward to the opportunity to welcome you back and exceed your expectations in the future.

10/10 Excellent

David

Liked: Amenities
Super friendly the greatest room I can find very comfortable
Stayed 1 night in Mar 2024
Response from Mac on 2024/3/26
Thank you so much for taking the time to leave us such a glowing 5-star review! We are thrilled to hear that you enjoyed your stay at River Oak Inn.Providing exceptional experiences for our guests is our top priority, and we're delighted that you found our accommodations to your liking. It's wonderful to know that you liked our renovated room.Your kind words mean the world to us and serve as a testament to the hard work and dedication of our team. We will be sure to share your feedback with them, as it will surely brighten their day.We look forward to welcoming you back to River Oak Inn in the future. Please don't hesitate to reach out if there's anything we can do to make your next stay even more memorable.Thank you once again for choosing to stay with us.

10/10 Excellent

Roger

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. It was clean the people were nice and the breakfast was good.
Stayed 1 night in Mar 2024
Response from Mac on 2024/3/26
Thank you so much for taking the time to leave us such a glowing 5-star review! We are thrilled to hear that you enjoyed your stay at River Oak InnProviding exceptional experiences for our guests is our top priority, and we're delighted that you found our accommodations to your liking. It's wonderful to know that our [mention any specific amenities, services, or features highlighted by the guest] contributed to your enjoyment.Your kind words mean the world to us and we are happy that you liked the Breakfast. We look forward to welcoming you back to River Oak Inn in the future. Please don't hesitate to reach out if there's anything we can do to make your next stay even more memorable.Thank you once again for choosing to stay with us.

6/10 Okay

Angela

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Mac on 2024/3/26
Thank you for choosing to stay with us at River Oak Inn and for taking the time to leave a rating. We appreciate your feedback and are glad to hear that you chose to experience our accommodations.We're committed to providing our guests with a comfortable and enjoyable stay, and we regret if there were any aspects of your experience that didn't meet your expectations fully.Your satisfaction is important to us, and we hope to have the opportunity to welcome you back in the future and deliver an even better experience.If you have any specific feedback or suggestions for improvement, please feel free to share them with us. We value your input and use it to enhance our services for all our guests.Thank you once again for your patronage, and we look forward to the possibility of hosting you again soon.

4/10 Poor

Amy

Stayed 2 nights in Mar 2024
Response from Mac on 2024/4/10
We appreciate your feedback and are glad to hear that you chose to experience our accommodations.We're committed to providing our guests with a comfortable and enjoyable stay, and we regret if there were any aspects of your experience that didn't meet your expectations fully.Your satisfaction is important to us, and we hope to have the opportunity to welcome you back in the future and deliver an even better experience.If you have any specific feedback or suggestions for improvement, please feel free to share them with us. We value your input and use it to enhance our services for all our guests.Thank you once again for your patronage, and we look forward to the possibility of hosting you again soon.

10/10 Excellent

Jason

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at this motel was wonderful, and the rooms were tidy. New flooring has been installed in the remodeled rooms. Although not refurbished, bathrooms are immaculate and equipped with all the necessities. I was surprised to learn that they had a 75-inch TV, and I really appreciated seeing the movie on a large screen. It was awesome that the comforters were personalized with their logo, which stands for cowboy capital. Well worth the time spent.
Stayed 1 night in Mar 2024
Response from Mac on 2024/3/26
Thank you so much for taking the time to leave us such a glowing 5-star review! We are thrilled to hear that you enjoyed your stay at River Oak InnProviding exceptional experiences for our guests is our top priority, and we're delighted that you found our accommodations to your liking. It's wonderful to know that our [mention any specific amenities, services, or features highlighted by the guest] contributed to your enjoyment.Your kind words mean the world to us and serve as a testament to the hard work and dedication of our team. We look forward to welcoming you back to River Oak Inn in the future. Please don't hesitate to reach out if there's anything we can do to make your next stay even more memorable.Thank you once again for choosing to stay with us.

2/10 Terrible

Joey

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ck
Unfriendly check-in. Hot water greatly restricted so a warm shower was all you could hope for. A huge disgusting rip-off
Stayed 2 nights in Feb 2024
Response from Mac on 2024/3/7
Thank you for taking the time to share your feedback about your recent stay at our motel. We genuinely appreciate your honesty, and we are sincerely sorry to hear that your experience did not meet your expectations, particularly regarding the hot water issue.Please accept our sincerest apologies for any inconvenience this may have caused you. We understand how crucial hot water is to our guests' comfort, and we deeply regret that we fell short in providing this essential amenity during your stay.To address the issue you raised, we have immediately conducted a thorough inspection of our water heating systems to identify and rectify any deficiencies. Our maintenance team is actively working on resolving this matter to ensure that future guests do not encounter similar problems.We value your feedback as it allows us to identify areas for improvement and make the necessary adjustments to enhance the overall guest experience.

10/10 Excellent

larry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome place to stay very quiet and surreal. Awesome stuff.
Stayed 2 nights in Feb 2024
Response from Mac on 2024/2/25
Thank you for staying at our motel and taking the time to leave us a 5 star review! We are delighted to hear that you loved your stay. Our Motel strives to deliver a completely unique experience, and we are delighted to have exceeded your expectations. We hope to see you again at our motel in the near future.

8/10 Good

Douglas, Augusta

Stayed 1 night in Feb 2024
Response from Mac on 2024/3/26
Thank you so much for taking the time to leave us such a glowing 5-star review! We are thrilled to hear that you enjoyed your stay at River Oak InnProviding exceptional experiences for our guests is our top priority, and we're delighted that you found our accommodations to your liking. We look forward to welcoming you back to River Oak Inn in the future. Please don't hesitate to reach out if there's anything we can do to make your next stay even more memorable.Thank you once again for choosing to stay with us.

6/10 Okay

Ben

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Dated, carpeted pet friendly room.. 3 out of 5 .
The room was not at all as pictured on the website. The pet friendly room we had had carpeting.. it was pictured on the website with vinyl flooring. The water pressure in the shower was dismal. When we drove around the hotel to our room, all the rooms had old upholstered arm chairs.. filthy and with the bottom dust cover of the seat torn and hanging in shreds. We immediately felt we had made a horrible mistake booking this. The room tho dated, was clean and had a positively massive flat screen tv. Across from our room was a very nice walkway with a green area by the Medina River… a very pleasant surprise.
Stayed 1 night in Feb 2024
Response from Mac on 2024/2/25
Thank you very much for your candid review of your recent stay at River Oak Inn. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your comments about aspects of the room

2/10 Terrible

Shawn

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Man at check in very rude and breakfast attendant definitely did not want to be there. Do not expect a good hot breakfast.
Stayed 1 night in Feb 2024
Response from Mac on 2024/2/25
We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.

4/10 Poor

Veletta

Disliked: Cleanliness, staff & service, property conditions & facilities
I did not like my stay … didn’t find the room acceptable and staff didn’t seem very friendly
Stayed 1 night in Feb 2024
Response from Mac on 2024/2/25
We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.

4/10 Poor

Stephen

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The tub was missing pieces and looked scroungy
Stayed 1 night in Jan 2024
Response from Mac on 2024/2/25
Thank you very much for your candid review of your recent stay at River Oak Inn. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your comments about aspects of the room

10/10 Excellent

Edyta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location, very clean
Stayed 2 nights in Dec 2023
Response from Mac on 2024/2/25
Thank you for staying at our motel and taking the time to leave us a 5 star review! We are delighted to hear that you loved your stay. Our Motel strives to deliver a completely unique experience, and we are delighted to have exceeded your expectations. We hope to see you again at our motel in the near future.

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and restaurant just behind it truly exceptional
Stayed 2 nights in Dec 2023
Response from Mac on 2024/1/5
Thank you for staying at our motel and taking the time to leave us a 5 star review! We are delighted to hear that you loved your stay. Our Motel strives to deliver a completely unique experience, and we are delighted to have exceeded your expectations. We hope to see you again at our motel in the near future.

10/10 Excellent

Angela, Goodhue

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Mac on 2024/1/5
Thank you so much for your 5 star Review. We're thrilled to hear that you had a wonderful experience during your stay at our motel. Our team works hard to ensure that our guests feel comfortable and enjoy their time with us. Your feedback means a lot to us and serves as encouragement to continue delivering exceptional service. We hope to welcome you back again soon! If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. Thank you for choosing River Oak In

4/10 Poor

Verified traveler

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
There were cockroaches in the microwave and bathroom. Rooms are not like the pictures.
Stayed 2 nights in Dec 2023
Response from Mac on 2024/1/5
Thank you very much for your candid review of your recent stay at River Oak Inn. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your comments about aspects of the room

8/10 Good

Rosie

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
It was clean and had everything we needed except pillows would be better though. The 2 pillows provided were very flat. Shower was hard to turn on.
Stayed 1 night in Dec 2023
Response from Mac on 2024/1/5
Thank you so much for your 4 star Review. We're thrilled to hear that you had a wonderful experience during your stay at our motel. Our team works hard to ensure that our guests feel comfortable and enjoy their time with us. Your feedback means a lot to us and serves as encouragement to continue delivering exceptional service. We hope to welcome you back again soon! If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. Thank you for choosing River Oak Inn

8/10 Good

Claudia

Stayed 1 night in Dec 2023
Response from Mac on 2024/1/5
Thank you so much for your 4 star Review. We're thrilled to hear that you had a wonderful experience during your stay at our motel. Our team works hard to ensure that our guests feel comfortable and enjoy their time with us. Your feedback means a lot to us and serves as encouragement to continue delivering exceptional service. We hope to welcome you back again soon! If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. Thank you for choosing River Oak In

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The town of Bandera is absolutely amazing. If 5 Star Lodging, Continental Breakfast and On Site Amenities (gym, spa, restaurant, store, etc) are not your hot buttons; but you enjoy a nice, clean, cozy place for a good price, this is the place to stay. Easy Parking (by your door), friendly staff, close to everything you need in town. We’ll definitely visit River Oak Inn again.
Stayed 2 nights in Nov 2023
Response from Mac on 2024/1/5
Thank you so much for your 5 star Review. We're thrilled to hear that you had a wonderful experience during your stay at our motel. Our team works hard to ensure that our guests feel comfortable and enjoy their time with us. Your feedback means a lot to us and serves as encouragement to continue delivering exceptional service. We hope to welcome you back again soon! If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. Thank you for choosing River Oak In

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Booking the room was really easy, there was no one at the feont desk to check us in. The bathroom mirror was upgraded but the tub was disgusting. Not money well spent. Parking in the back was terrible due ti the restaurant.
Stayed 1 night in Dec 2023
Response from Mac on 2024/1/5
Thank you for your candid feedback. We apologize for the issues you experienced during your stay and we take your comments very seriously. We will definitely address the cleanliness concerns you mentioned with our housekeeping team and make sure our amenities meet high standards. We will also make sure to improve our check in procedures and make them clearer for guests. Thank you again for taking the time to share your feedback, and we hope to have the opportunity to improve your experience in the future.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Off season?
Only saw 1 employee. No breakfast. On a busy highway.
Stayed 1 night in Dec 2023
Response from Mac on 2023/12/6
Thank you so much for your 4 star Review. We're thrilled to hear that you had a wonderful experience during your stay at our motel. Our team works hard to ensure that our guests feel comfortable and enjoy their time with us. Your feedback means a lot to us and serves as encouragement to continue delivering exceptional service. We hope to welcome you back again soon! If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. Thank you for choosing River Oak Inn

10/10 Excellent

STEVEN, LEAGUE CITY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Clean, updated and great little place to eat in the back, one stop rest over !!!
Stayed 1 night in Nov 2023
Response from Mac on 2023/11/28
Thank you so much for your 5 star Review. We're thrilled to hear that you had a wonderful experience during your stay at our motel. Our team works hard to ensure that our guests feel comfortable and enjoy their time with us. Your feedback means a lot to us and serves as encouragement to continue delivering exceptional service. We hope to welcome you back again soon! If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. Thank you for choosing River Oak Inn

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
up dating in progress
Stayed 3 nights in Nov 2023
Response from Mac on 2023/11/28
Thank you so much for your 4 star Review. We're thrilled to hear that you had a wonderful experience during your stay at our motel. Our team works hard to ensure that our guests feel comfortable and enjoy their time with us. Your feedback means a lot to us and serves as encouragement to continue delivering exceptional service. We hope to welcome you back again soon! If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. Thank you for choosing River Oak Inn

8/10 Good

Rodney

Traveled with partner, Traveled with pets
All in all a good nights sleep... Rooms could use some updating...
Stayed 1 night in Nov 2023
Response from Mac on 2023/11/25
Thank you so much for your 4 star Review. We're thrilled to hear that you had a wonderful experience during your stay at our motel. Our team works hard to ensure that our guests feel comfortable and enjoy their time with us. Your feedback means a lot to us and serves as encouragement to continue delivering exceptional service. We hope to welcome you back again soon! If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. Thank you for choosing River Oak Inn

10/10 Excellent

Jingliang

Stayed 1 night in Nov 2023
Response from Mac on 2024/1/5
Thank you so much for your 5 star Review. We're thrilled to hear that you had a wonderful experience during your stay at our motel. Our team works hard to ensure that our guests feel comfortable and enjoy their time with us. Your feedback means a lot to us and serves as encouragement to continue delivering exceptional service. We hope to welcome you back again soon! If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. Thank you for choosing River Oak In

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay in Bandera
River Oak Inn, was a very nice location and the room was comfortable and clean.
Stayed 2 nights in Nov 2023
Response from Mac on 2023/11/17
Thank you so much for your 5 star Review. We're thrilled to hear that you had a wonderful experience during your stay at our motel. Our team works hard to ensure that our guests feel comfortable and enjoy their time with us. Your feedback means a lot to us and serves as encouragement to continue delivering exceptional service. We hope to welcome you back again soon! If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. Thank you for choosing River Oak Inn

10/10 Excellent

John

Stayed 2 nights in Nov 2023
Response from Mac on 2023/12/6
Thank you so much for your 5 star Review. We're thrilled to hear that you had a wonderful experience during your stay at our motel. Our team works hard to ensure that our guests feel comfortable and enjoy their time with us. Your feedback means a lot to us and serves as encouragement to continue delivering exceptional service. We hope to welcome you back again soon! If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. Thank you for choosing River Oak Inn

8/10 Good

Steven

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Mac on 2023/11/17
Thank you so much for your 4 star Review. We're thrilled to hear that you had a wonderful experience during your stay at our motel. Our team works hard to ensure that our guests feel comfortable and enjoy their time with us. Your feedback means a lot to us and serves as encouragement to continue delivering exceptional service. We hope to welcome you back again soon! If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. Thank you for choosing River Oak Inn

10/10 Excellent

Brittni

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
UPGRADED!!!
Definitely better than it used to be! They have done major upgrades to the place. Well done!
Stayed 2 nights in Nov 2023
Response from Mac on 2023/11/6
Thank you so much for your 5 star Review. We're thrilled to hear that you had a wonderful experience during your stay at our motel. Our team works hard to ensure that our guests feel comfortable and enjoy their time with us. Your feedback means a lot to us and serves as encouragement to continue delivering exceptional service. We hope to welcome you back again soon! If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. Thank you for choosing River Oak Inn

10/10 Excellent

Forrest

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Mac on 2023/11/3
Thank you so much for your positive review, We're thrilled to hear that you had a wonderful experience during your stay at our motel. Our team works hard to ensure that our guests feel comfortable and enjoy their time with us. Your feedback means a lot to us and serves as encouragement to continue delivering exceptional service. We hope to welcome you back again soon! If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. Thank you for choosing River Oak Inn

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Mac on 2023/11/3
Thank you so much for your positive review, We're thrilled to hear that you had a wonderful experience during your stay at our motel. Our team works hard to ensure that our guests feel comfortable and enjoy their time with us. Your feedback means a lot to us and serves as encouragement to continue delivering exceptional service. We hope to welcome you back again soon! If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. Thank you for choosing River Oak Inn

6/10 Okay

Dana

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Everything was great EXCEPT the smell of the room. It was a facility-type cleaning product that smelled up the room horribly! We had to keep our clothes in the car to prevent them from being infected with the smell. As it was, our PJs smelled. Can’t stay here anymore & it’s a shame - we really liked everything else.
Stayed 2 nights in Oct 2023
Response from Mac on 2023/10/15
Thank you for bringing your concern to our attention regarding the cleaning chemical smell in your hotel room. We sincerely apologize for any inconvenience you experienced during your stay.We take the health and comfort of our guests very seriously, and I want to assure you that we use the best industry-standard cleaning products and practices to maintain a clean and hygienic environment. Our housekeeping team follows strict guidelines to ensure a safe and pleasant atmosphere in our rooms.That said, we acknowledge that sometimes cleaning products may leave a lingering odor, which we understand can be unpleasant. We will review our cleaning procedures and evaluate the products used in your room to ensure that we can minimize any potential odors in the future.Your feedback is invaluable to us, as it helps us continually improve our services. We are committed to providing the best possible experience for our guests, and we genuinely appreciate your input.Thank you for choosing River Oak Inn, and we look forward to the opportunity to welcome you back and provide you with an improved and more enjoyable experience.

10/10 Excellent

Tara

Liked: Amenities
It was a good stay.
Stayed 2 nights in Oct 2023
Response from Mac on 2023/10/8
Thank you for your review! We are thrilled to hear that you had such a comfortable stay with us and that you would rate our hotel a 5 out of 5. It means a lot to us to know that we exceeded your expectations and provided you with a great experience. We hope to welcome you back soon!

6/10 Okay

William

Liked: Cleanliness, staff & service, property conditions & facilities
Older property could use an update
Stayed 2 nights in Sep 2023
Response from Mac on 2023/10/3
Thank you for your positive feedback! We are glad to hear that you found our hotel comfortable. We hope to welcome you back soon!

10/10 Excellent

Eliza

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer service
Great hotel really comfortable
Stayed 1 night in Sep 2023
Response from Mac on 2023/9/27
Thank you for your positive feedback! We are glad to hear that you found our hotel comfortable. We hope to welcome you back soon!