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勞瑞爾貝斯特韋斯特飯店的評分

2.5 out of 5
勞瑞爾貝斯特韋斯特飯店
1 N 2nd St, Laurel, MD

評論

8.4

非常好

10 分,有夠讚;276 則評論中有 139 則" "
8 分,不錯哦;276 則評論中有 87 則" "
6 分,一般般;276 則評論中有 24 則" "
4 分,不太好;276 則評論中有 10 則" "
2 分,很糟糕;276 則評論中有 16 則" "

8.8/10

整潔度

9.0/10

員工素質

8.0/10

設施服務

8.2/10

住宿環境和硬體

8.2/10

環保程度

評論

10/10 有夠讚

RAYMOND,Brooklyn

於 2023 年 9 月住了 1 晚
Mike 於 2023年10月30日回覆
Hi Raymond, thank you for the 5 star review.

10/10 有夠讚

Mohammad,Sugar Land

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Check in was very smooth and welcoming!!!
於 2024 年 5 月住了 1 晚

10/10 有夠讚

Megan

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Staff was amazing and always helpful. Hotel was very clean
於 2024 年 5 月住了 4 晚
Mike 於 2024年5月21日回覆
Hi Megan, thank you for your kinds comments we really appreicate you sharing that you found our "Staff was amazing and always helpful. Hotel was very clean" We hope to see you again soon.

6/10 一般般

Barbara

不喜歡:住宿環境和硬體
Someone was smoking pot. I was in a no smoking room. The hallway stunk to high heavens . The building / hallways were dark & dingy.
於 2024 年 5 月住了 1 晚
Mike 於 2024年5月21日回覆
Hi Barbara, The “Pot” odor is a problem for all business and public spaces, with it now being legal the government has tied our hands even more. Please understand that just because you smell it does not mean it is being smoked in the hotel, we are very aggressive about our smoking policy. Marijuana is not permitted to be smoked on hotel property, if a guest is found they will be removed from the property without warning, an uncooperative guest will be removed with police assistance. This skunk smell is like a bad perfume or cologne, it lingers for quite some time. When notified we do have a special enzyme spray, that will help dissipate the odor quickly. We certainly apologize; we are doing our best we can to fight this odor and act within legal limits. Be assured everyone here is with you on this and we are sorry that another guest disrupted your stay.

8/10 不錯哦

John

商務旅客
喜歡:員工素質和住宿環境和硬體
Comfortable for a night. Good breakfast. Great staff!
於 2024 年 5 月住了 1 晚
Mike 於 2024年5月20日回覆
Hi John, thank you for the 4/5 rating we are very glad you had a "Comfortable for a night" and enjoy our staff and breakfast. We hope to see you again soon.

8/10 不錯哦

Sharmane

喜歡:員工素質和住宿環境和硬體
於 2024 年 5 月住了 4 晚
Mike 於 2024年5月20日回覆
Hi Sharmane, thank you for the 4/5 rating, hope to see you again soon.

8/10 不錯哦

Marisol

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good
於 2024 年 5 月住了 1 晚
Mike 於 2024年5月21日回覆
Hi Marisol, thank you for the 4/5 score, we hope to see you again soon so we can earn the 5/5 on your next stay.

10/10 有夠讚

Nilsa

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
5stars
於 2024 年 5 月住了 1 晚
Mike 於 2024年5月20日回覆
Hi Nilsa, thank you for the 5/5 star review

10/10 有夠讚

Zach

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
The hotel was pretty nice for the price. Can be tough to find depending on the road. Doors slam loudly if left untouched.
於 2024 年 5 月住了 1 晚
Mike 於 2024年5月18日回覆
Hi Zack thank you for sharing your experience with your stay here at Best Western Laurel. We look forward to seeing you again.

8/10 不錯哦

CAROL

喜歡:設施服務
Loved the newness and cleanliness. Easy checking in and out. The cleaning staff never got to our room. I had to go get our towels.
於 2024 年 5 月住了 3 晚
Mike 於 2024年5月16日回覆
Hi Carol, thank you for sharing your experience here at Best Western Laurel. Re-fresh of towels after housekeeping hours is done at the front desk, I do apologize for the inconvenience. Housekeeping service is completed every 3 days, should a guest like to have additional service we can schedule this for you at the front desk until 2pm daily.

10/10 有夠讚

Roe

喜歡:整潔度
於 2024 年 5 月住了 2 晚
Mike 於 2024年5月16日回覆
Hi Roe, thank you for the 5/5 rating, we look forward to seeing you again soon.

8/10 不錯哦

Kashawn

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
My stay was decent the TV could’ve been a bit better but overall it was a good stay.
於 2024 年 5 月住了 3 晚
Mike 於 2024年5月7日回覆
Hi Kashawn, thank you for your review and sharing your suggestion, we currently provide 50" HD Televisions, with 92 stations for viewing. We are glad you enjoyed your stay with us and hope to see you again soon.

8/10 不錯哦

Abdelkader

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The room pas very clean
於 2024 年 4 月住了 1 晚
Mike 於 2024年5月7日回覆
Hi Abdelkader, thank you for the 4/5 rating you gave our hotel we very much appreciate it. We hope to see you again soon.

2/10 很糟糕

Kory

於 2024 年 5 月住了 1 晚

8/10 不錯哦

Abdelkader

於 2024 年 4 月住了 3 晚
Mike 於 2024年5月2日回覆
Hi Abdelkader, thank you for the 4/5 star review, hope to see you again.

6/10 一般般

zhiqiang

家庭旅遊
喜歡:員工素質和設施服務
The corridor smells and the shower does not work well.
於 2024 年 4 月住了 1 晚
Mike 於 2024年5月2日回覆
Hi Zhigiang, Thank you for sharing your experience during your recent stay. It appears that you are sharing this now instead when you experienced the issue when we could have assisted you and made a difference. Communication is key to everyone having a positive guest experience, which is a priority for us. We do hope to see you again soon.

10/10 有夠讚

Scott

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Staff very nice and helpful. Hotel was very clean and up- to- date. Room quiet and comfortable. Breakfast was excellent.
於 2024 年 4 月住了 2 晚
Mike 於 2024年4月29日回覆
Hi Scott, thank you for sharing you experience with your recent stay we appreciate your feedback. Hope to see you again soon

4/10 不太好

pascale

Too noisy. Food substandard
於 2024 年 4 月住了 2 晚
Mike 於 2024年4月29日回覆
Hi Pascale, I do apologize that you did not enjoy your stay with us, it is not something we like to hear. We are sorry that you did not find options to your liking at breakfast. We use only quality branded items purchased from safe and reputable suppliers, to say our breakfast food is sub-standard is simply not true. Communication is key to a great stay, should a guest come across a disruptive guest, one needs to report it to the front desk. While the hotel or its employees cannot control others, nor can we control what goes on in the room, we will investigate and make a single attempt to quite things down, should it persist, we will call Laurel Police and have the guests removed from the hotel. Over the years we have found unfortunately that some in today’s society appears to have a lack of courtesy and respect for others by being considerate; from parents letting children run around unsupervised in the corridors screaming to adults basically doing the same and slamming doors. We apologize and fully understand the frustration we feel that same frustration!

8/10 不錯哦

Donna

於 2024 年 4 月住了 1 晚
Mike 於 2024年5月14日回覆
Hi Donna, thanks for the 4/5 review, hope to see you again soon.

8/10 不錯哦

Joanna

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
不喜歡:設施服務
I had a good experience in this hotel. It was clean, room was big, clean and has a good shower, coffee, fridge and microwave. Good internet and tv services. Some difficulties: the shower water went from hot to cold randomly. It was difficult to take a shower not worry to get burn suddenly or frozen. Also, it was noisy, we can hear the other room tv, people walking around. The doors close very heavy and it was like a huge bang in the middle of the night. The breakfast was good, and the lady serving wafers was very nice.
於 2024 年 4 月住了 2 晚
Mike 於 2024年4月22日回覆
Hi Joanna, thank you for sharing your experience with us and be assured that we take all comments seriously. We currently have our maintenance engineer looking into the hot/cold water issue you brought up. Yes, our doors are very heavy; they are a highly rated fire door for your safety, but doors do not bang themselves, and I am sorry that other guests caused that disturbance. When issues are brought to our attention, we will take action to correct the issue without getting you involved, did you report the TV noise? Thank you again, and we do hope to see you again soon.

2/10 很糟糕

Nashea

喜歡:員工素質
不喜歡:整潔度和住宿環境和硬體
於 2024 年 3 月住了 3 晚
Mike 於 2024年4月22日回覆
Hi Nashea, I see that you stayed with us for 4 nights and we do appreciate your business, however I do not see that you reported any issue during your stay. Communication is key to everyone having a great stay, by being silent you only deny yourself that stay and us the ability to assist you. Unfortunately, a review score of a 1 doesn’t help anyone; without you sharing your experience with us we cannot learn from it or correct the issue. Perhaps you would not mind contacting Mike the General Manager and provide him some insight.

8/10 不錯哦

Sharmane

家庭旅遊
喜歡:整潔度和員工素質
Hearing all the doors slam was the most annoying part of my stay. For some reason no one would keep their doors from slamming every night starting around 8pm.
於 2024 年 4 月住了 4 晚
Mike 於 2024年4月18日回覆
Hi Sharmane, I am very sorry to hear that other guest disrupted your stay with us. We are looking into way that we can lessen that sound. WE do appreciate your understanding.

6/10 一般般

Novita,Elmhurst

親子旅遊
喜歡:整潔度、設施服務和住宿環境和硬體
This hotel has very clean room. Unfortunately guests near my room was too noisy and fighting in the middle of the night. I can’t sleep until 1:30 am but I’m glad police finally removed them. Breakfast just ok, they write Sunday menu is turkey sausage but they served pork patties every day. It would be nice if they have another options for people who don’t eat pork. TV on my room wasn’t working, I told receptionist but they didn’t fix it.
於 2024 年 4 月住了 2 晚
Mike 於 2024年4月18日回覆
Hi Novita, WE are glad you found the room clean and we do offer both pork and turkey sausage, we may have been temporally out, just ask the attendant. The hotel did get a complaint about a guest dispute and we took immediate action and the guest was removed by the Laurel Police Department. We do apologize for their poor behavior.

10/10 有夠讚

Geralde

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
it was clean and the staff was friendly
於 2024 年 4 月住了 1 晚
Mike 於 2024年4月18日回覆
Hi Geralde, thank you for your kind words we are always glad to hear that our guest found the room "was clean and the staff was friendly". We hope to see you again soon.

10/10 有夠讚

Josh

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It was a nice property with a nice room and the staff were very friendly and helpful.
於 2024 年 4 月住了 5 晚
Mike 於 2024年4月10日回覆
Hi Josh, thank you for sharing your experience here at Best Western Laurel. We are very glad you found out hotel to be a nice property with clean rooms and a friendly and helpful staff. By scoring us they way you did you are helping us to meet our goal of being in the top 20% of all Best Western Hotels worldwide and we are not far off from obtaining that status. We appreciate you. Stay Safe!

8/10 不錯哦

Yolanda,DUNWOODY

於 2024 年 3 月住了 3 晚
Mike 於 2024年4月26日回覆
Hi Yolanda, thank you for your review score 4/5 we truly appreciate it, we hope to see you again soon.

8/10 不錯哦

Terri

於 2024 年 3 月住了 1 晚
Mike 於 2024年4月26日回覆
Hi Terri, thank you for your review score 4/5 we truly appreciate it, we hope to see you again soon.

2/10 很糟糕

amet

家庭旅遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The place felt dirty, had to ask for clean sheets and towels, never mind all the hair everywhere. If they truly clean they wouldn’t have hair behind after people leave. The refrigerator made a horrible noise all night long. Near the front entrance there was dog poop left behind for the 2 days I was there.
Mike 於 2024年4月4日回覆
Hi Amet,I am very sorry to hear that you had a negative experience during your stay with us. We are very disturbed and surprised about your comments. As you read our reviews here on Expedia and other sites we are continually praised for our clean rooms and customer service. Floyd, one of our front desk agents spoke to you just yesterday (4-3-24) and you made no mention of these issues until now. When you choose not to communicate you only deny yourself a great stay and the hotels the ability to assist you. Your scores are not just a score, our hotel truly cares about your experience. The housekeeping manager is looking into the cleaning of the room and reviewing photographs taken during the inspection prior to your arrival, we also found that there was NO “dog poop” in the location you state or by any other entrance. What we did find was a brown blotches of adhesive that was used in the renovation of the hotel entrance, we can see how if you look at it quickly one might assume what you did. We appreciate your comments although we may disagree with them, they do keep us on our toes. We only wished that you would have communicated with us during your stay and not afterwards so we could have provided you with the stay you expect from the Best Western Laurel.

10/10 有夠讚

June

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 3 晚
Mike 於 2024年4月4日回覆
Hi June, thank you for the 5 star review, we look to see you again soon,

8/10 不錯哦

Solomon

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good budget hotel
於 2024 年 3 月住了 1 晚
Mike 於 2024年4月1日回覆
Hi Solomon, thank you for your review, we hope to see you again soon.

8/10 不錯哦

Stephanie

喜歡:整潔度和員工素質
於 2024 年 3 月住了 3 晚
Mike 於 2024年4月2日回覆
Hi Stephanie, Thank you for the 4-star review, we really appreciate it. We hope to see you again soon, so we may continue to provide you with our great customer service, clean and safe rooms, complimentary hot breakfast the opportunity, free wi-fi, free parking and the opportunity to earn that 5th star. Have a great day!

8/10 不錯哦

Alexander

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I like to safe location. I was able to walk around the premises without hassel.
於 2024 年 3 月住了 2 晚
Mike 於 2024年4月1日回覆
Hi Alexander, We are very glad to feel that you felt safe at our Best Western Hotel and enjoyed your stay. We hope to see you again soon.

8/10 不錯哦

Tom

商務旅客
喜歡:整潔度、員工素質和住宿環境和硬體
The hotel is clean, quiet and priced well.
於 2024 年 3 月住了 2 晚
Mike 於 2024年3月28日回覆
Hi Tom, thank you for sharing your experience with your recent stay here at Best Western Laurel. We are glad to hear that you enjoyed your stay and found “The hotel is clean, quiet and priced well..” We hope to see you again soon!

10/10 有夠讚

Brittany

喜歡:整潔度、員工素質和住宿環境和硬體
Beautiful room
於 2024 年 3 月住了 1 晚
Mike 於 2024年3月27日回覆
Hi Brittany, thank you for the 5 star review, we hope to see you again soon.

10/10 有夠讚

Teresa

喜歡:整潔度、員工素質和住宿環境和硬體
Stayed just for the night, very clean, nice room and staff very accommodating
於 2024 年 3 月住了 1 晚
Mike 於 2024年3月25日回覆
Hi Teresa, Thank for your review and sharing your experience. We hope to see you again soon.

10/10 有夠讚

Kenneth

於 2024 年 3 月住了 1 晚
Mike 於 2024年4月11日回覆
Hi Kenneth, thank you for the 5 star review, we hope to see you again soon.

10/10 有夠讚

Sabina

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good location for quick stay. Staff courteous and friendly. Would recommend to others.
於 2024 年 3 月住了 1 晚
Mike 於 2024年3月18日回覆
Hi Sabina, thank you for sharing your experience with your most recent stay with Best Western Laurel we are glad that you found our "Staff courteous and friendly" and we appreciate you recommending us to others. We hope to see you again soon.

10/10 有夠讚

Jeanne

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Staff friendly and helpful.
於 2024 年 3 月住了 1 晚
Mike 於 2024年3月18日回覆
Hi Jeanne, we are happy to see the you found our "Staff friendly and helpful." Thank you for sharing your experience and we hope to see you again soon.

10/10 有夠讚

Kurt

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 2 晚
Mike 於 2024年3月12日回覆
Hi Kurt, Thank you for the 5 star review, we hope to see you again soon.

10/10 有夠讚

Tamika

喜歡:整潔度、員工素質和設施服務
Very clean, staff amazing, and breakfast was great
於 2024 年 3 月住了 1 晚
Mike 於 2024年3月11日回覆
Hi Tamika, thank you for your review and we hope to see you again soon.

10/10 有夠讚

Casey

喜歡:整潔度、員工素質和住宿環境和硬體
Nice average Best Western
於 2024 年 2 月住了 2 晚
Mike 於 2024年3月9日回覆
Thank you for your review and we hope to see you again soon.

2/10 很糟糕

Shaneka

於 2024 年 3 月住了 1 晚
Mike 於 2024年3月27日回覆
Hi Shaneka,Thank you for your review and we are sorry to see that we did not meet your expectations. A score of 1 is just that a 1; without communication we do not know where we could have made your stay more enjoyable. I reviewed your reservation and saw no reported issues. When you choose not to communicate you only deny yourself a great stay and the hotels the ability to assist you. Your score is not a score that our hotel typically receives, perhaps you would care to give us a call and share your experience with our General Manager Mike.

8/10 不錯哦

Matthew

於 2024 年 3 月住了 1 晚
Mike 於 2024年3月22日回覆
Hi Matthew, thanks for the 4 star review. Hope to see you again soon.

2/10 很糟糕

Jacqueline

家庭旅遊
After check in and settled in our room after a long 3 hr. Drive, the room directly above on the 5th floor started at 4:00 with a reciprocating saw to dismantle a toilet off the wall. The noice was deafening and shook our room. I went up to the next floor to investigate. The front desk they had no idea. The maintenance supervisor was called and took care of telling the worker to stop. Unbelievable! I almost was ready to check out.
於 2024 年 2 月住了 1 晚
Mike 於 2024年3月1日回覆
We do apologize for the inconvenience of a repair being done in the restroom above the room you occupied. The front desk was not informed by the General Contractor that they would be working in that area that day. I am glad that our maintenance team was able to quickly assist you and have the work stopped. I fully understand your frustration and if proper communication had been made by the Contractor, this would never have happened, and we are very sorry for that inconvenience. We have addressed this with them. The work hours are approximately 10am until 5:30pm daily. The renovation is nearly complete with about 21 days left, and we are very excited to move into the hotel’s next chapter as a premier Hotel in Laurel. Perhaps the next time you are in Laurel, you will consider staying with us again so you may enjoy the amenities and excellent customer service we offer to all our guests.

10/10 有夠讚

Jeanne

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Easy to get to, convenient location. Friendly, helpful staff.
於 2024 年 2 月住了 1 晚
Mike 於 2024年2月27日回覆
Hi Jeanne, thank you for sharing your experience here at the Best Western Laurel. We are glad you enjoyed your stay with us and we hope to see you again soon.

10/10 有夠讚

James

情侶出遊, 寵物同遊
喜歡:整潔度、員工素質和設施服務
I didnt like the construction going
於 2024 年 2 月住了 2 晚
Mike 於 2024年2月23日回覆
Hi James, the construction to the front car port will hopefully end March 1st we appreciate your patience while we bring this 2 year project to a close.

2/10 很糟糕

Tony

家庭旅遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Property under construction with materials piled everywhere in parking lots. Refused to show room prior to taking possession of key.
於 2024 年 2 月住了 1 晚
Mike 於 2024年2月23日回覆
Hi Tony, we would be very happy to show off our rooms to you during normal business hours. I am sorry that you choose not to stay with us due to the outside renovation to out carport. We did approve this cancelation for you with out cost as a courtesy.

2/10 很糟糕

Bobbi

家庭旅遊
不喜歡:員工素質和客房舒適度
Knock before you enter a room
The overall hotel was clean for the price i paid however after driving 3 hours and spending all day walking when we arrived to check in. We were given a room and when we went to enter a lady was already checked in to that room, when we went back to the lobby she gave us another room and while no one was in it their stuff was. It made me a little hesitant to leave my stuff in the 3rd room we got. The entire night the people in rooms around us were slamming doors which kept my 13 year old up most of the night. However the front desk lady was very apologetic about the room situation.
於 2024 年 2 月住了 1 晚
Mike 於 2024年2月23日回覆
Hi Bobbi, I do apologize for the room issue we were experiencing some software issues which were corrected. I know how unsettling this can be for all and we deeply apologize. This by no means a frequent occurrence. Unfortunately we little control og guests slamming a door, when notified we will investigate and take action as necessary. We hope to see you again soon so we can have another chance to provide the service you expect from Best Western.

6/10 一般般

HELEN,North Billerica

喜歡:整潔度和員工素質
於 2024 年 2 月住了 2 晚
Mike 於 2024年2月23日回覆
Hi Helen, thank you for your review

10/10 有夠讚

Curtis

喜歡:整潔度、員工素質和住宿環境和硬體
Excellent stay
於 2024 年 2 月住了 3 晚
Mike 於 2024年2月19日回覆
Hi Curtis, that you for your review.