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Reviews of Hotel Diuwak

3 out of 5
Hotel Diuwak
Frente a las oficinas del ICE, Ballena, Puntarenas

Reviews

7.8

Good

Rating 10 - Excellent. 63 out of 167 reviews" "
Rating 8 - Good. 49 out of 167 reviews" "
Rating 6 - Okay. 32 out of 167 reviews" "
Rating 4 - Poor. 11 out of 167 reviews" "
Rating 2 - Terrible. 12 out of 167 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Jenny

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Location is superb! Walking distance to beach, restaurants and shopping. Pool was also nice. The property could use updating and repairs. Room was average and very dark with one window. The room bedding definitely needs updating. A/C worked great. Priced a bit high, but overall had a good stay and can't beat the great location.
Stayed 1 night in Mar 2024

4/10 Poor

Marcella

Stayed 5 nights in Mar 2024

8/10 Good

Richard

Traveled with family
It could use some attention to details
Stayed 3 nights in Mar 2024

10/10 Excellent

Trevor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has obviously seen better days and it still has a charm to it and everything we needed to enjoy a relaxing time on the beach.
Stayed 3 nights in Mar 2024

6/10 Okay

Amos

Liked: Cleanliness
Disliked: Property conditions & facilities
Breakfast ihas become very limited this year we had to go to eat it somewhere else.
Stayed 3 nights in Mar 2024

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
A block from the beach, good parking and I would return for a longer stay in a suite.
Stayed 1 night in Mar 2024

10/10 Excellent

jo anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Todd

Stayed 2 nights in Feb 2024

8/10 Good

Walter

Traveled with group
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Unique place. Artistic grounds and pool. Good AC shower not so much. But this place is al about location, location, location. Fantastic beach with waves breaking two minutes from your door. Can't beat that.
Stayed 3 nights in Feb 2024

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place close to the beach. Quiet and convenient. Friendly staff.
Stayed 5 nights in Feb 2024

4/10 Poor

Carolyn

Liked: Staff & service
The staff was very friendly and helpful at check in ((Alexander ✔️). The pool was lovely and the location is great for the beach and walkable into main area for multiple restaurant choices I was very disappointed that there was no WiFi in my room and I had to leave my area to use my phone. I would have appreciated being able to access WiFi in a cool room instead of intense heat outside. Some rooms were within range of WiFi so you may want to request if needed. I couldn’t adjust the shower temp as the control was out of my reach…..and I’m 5’4”. The music from the pool area bar kept me awake most of the night but possibly this is a weekend issue.
Stayed 2 nights in Feb 2024

2/10 Terrible

Galina

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
May be years ago the property was nice, but now the territory is dirty, the wooden tables in restaurant are black of dirty. We have stayed three nights, and nobody cleaned the room and changed the towels, but the envelope “for tips” was laying on the table from the first day. Mattress on the bed was collapsed, sleeping in this bed was like sleeping on the floor. We were unhappy choosing this hotel and don’t recommend it to anybody. We have stayed in different hotels in Costa Rica, and this one was the worst.
Stayed 3 nights in Jan 2024

10/10 Excellent

Rachelle

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was beautiful and so close to the beach. Great stay!
Stayed 2 nights in Jan 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Beach Access
Wonderful staff make for a pleasant stay. Great beach access. Good security. Breakfast is good. Some of the buildings are showing their age and occasional outages occur but it’s a nice place to stay. Nice pool and gardens
Stayed 21 nights in Jan 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Really fun experience:) we’ve stayed there for a week and we were sad to leave. The staff is really sweet especially April and John ;) we will definitely come back.
Stayed 7 nights in Dec 2023
Response from Ápril on 2023/12/27
Thank you very much, we are also super grateful for your visit and we hope to see you here again for a long time

6/10 Okay

David, Chicago

Traveled with family and small children
Disliked: Amenities
This place tries to bill itself as a resort, but its on the lower end of a resort. They do have a pool, but not that great. There are a lot of birds here, so its a little noisy in the morning. The room was just a basic room, nothing to talk about, just a place to sleep. The free breakfast was just plain, compared to other places that I stayed at in CR. They had plenty of parking here and we felt safe.
Stayed 1 night in Dec 2023

8/10 Good

Burton

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
This is a lovely little hotel - close to the beach. It was quiet and the pool is very nice. We were disappointed with the bed size and comfort. We may be spoiled, but comfortable queen or king size beds would be a very nice option for a repeat visit!
Stayed 1 night in Nov 2023

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can’t wait to go back!
First of all, if you’re looking for an airport Hilton this isn’t it. If your looking for a Costa Rican adventure in the jungle when book your stay immediately! Grounds are beautiful, pool is epic, breakfast is great, proximity to the beach is premium. Like pretty much everywhere I’ve stayed in Costa Rica (outside San Jose) you might find the occasional lizard or crab patrolling nearby, but that’s because you’re surrounded by jungle and beach. And maybe all the plumbing doesn’t work perfectly, that’s nothing to be bothered by. We absolutely loved hanging out in their beautiful pool, shopping the market a few steps away, walking to dinner at a nearby soda, and enjoying a short walk to the beach. Plus close drives to Uvita and Nauyaca waterfalls. The staff in pleasant and welcoming. We were so impressed, our next trip will include a longer stay.
Stayed 1 night in Aug 2023
Response from Jhon on 2023/8/26
Thank you for your comments, it has been a pleasure to have had you here, enjoying your experience. We hope you visit us again soon.

10/10 Excellent

Ricardo, Milwaukee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the beach and stores.
Stayed 2 nights in Aug 2023
Response from Jhon on 2023/8/17
Muchas gracias por tus comentarios, para nosotros fue un placer atenderte y que compartieras tu experiencia de viaje con nosotros.

10/10 Excellent

Brandon

Stayed 2 nights in Jul 2023
Response from Jhon on 2023/8/10
Gracias brando por tus comentarios, fue un gusto recibirte

10/10 Excellent

Brian

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'd stay again!
Beautiful grounds, nice staff. Excellent location.
Stayed 1 night in Jul 2023
Response from Jhon on 2023/7/16
Gracias por tu comentario. te esperamos pronto

10/10 Excellent

Stephen

Stayed 1 night in Jul 2023
Response from jhon on 2023/7/14
Gracias Stephen, por tus comentarios pra nosotros fue un gusto recibirte y atenderte, te esperamos pronto.

10/10 Excellent

steven

Liked: Cleanliness, staff & service, property conditions & facilities
Nice people
Stayed 3 nights in Jun 2023
Response from Jhon on 2023/6/30
Gracias , esperamos que hayas tenido una gran velada

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023
Response from Jhon on 2023/6/7
Gracias por compartir con nosotros, te esperamos pronto

10/10 Excellent

Mark

Stayed 1 night in May 2023
Response from Jhon on 2023/6/7
Gracias por compartir con nosotros, esperamos que tu estadía haya sido increíble y divertida.

6/10 Okay

Richard

Stayed 4 nights in Mar 2023

6/10 Okay

Therese

Stayed 5 nights in Feb 2023

8/10 Good

Gilbert

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
If you're looking for a traditional "Hotel", this is likely not the bet option for you. This is more like staying at someone's family estate. Very homely. The owners and family live on the property, although they don't interact very much with guests. The place is quiet during the day, evening hours are louder b/c of the nearby bar which hosts live band. The location is great, close access to beach and town. The property must have been beautiful when it was newer, the grounds have so much potential, it's in need of some consistent maintenance and landscaping staff. I'd stay here again for the location. Morning breakfast is consistent and good.
Stayed 3 nights in Feb 2023

10/10 Excellent

Rob

Stayed 3 nights in Dec 2022

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful staff and convenient location near Dominical Beach made this a pleasant stay for me. Dominical is a "Bohemian" destination with an organic food store, a "healthy options" (including vegan) restaurant, a yoga studio, a fruit and smoothie shop, a dive shop, surf and adventure excursion shops, and more traditional Costa Rican restaurants and gift shops. Sunsets on Dominical Beach are not to be missed.
Stayed 7 nights in Dec 2021

4/10 Poor

Corey

Disliked: Cleanliness, staff & service
Stayed 1 night in Dec 2021

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Won’t stay here.
We arrived and they placed us in a room that there were people working right outside our window. Right when we got there a worker started to discuss with the person checking us in how it may have water seeping into the bedroom by the window. Which explains why the inside smelt like mold. And because they were working right outside, we decided to head out from the hotel to try to see if there was anywhere else to stay. Which luckily we found a different place and cancelled the other nights we would have stayed here (we still paid for the first night). When we returned to the hotel to pack up, we tried to find where the mold smell was coming from. There was dust and mold on the hangers, mold in the bathroom and we lifted the sheets to find the mattresses to be disgusting. We then found a roach in the coffee maker. And then as we were packing up to move somewhere else, the kitchen sink started gurgling and then the whole room smelt like sewer. So glad we got another place to stay. I usually don’t write reviews, but don’t want anyone to have the same experience we had. It was by far the worst place I have ever been in for the price they are charging. Hopefully they clean up the place because it is a great location in dominical.
Stayed 1 night in Dec 2021

8/10 Good

Larran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2021

10/10 Excellent

Jason C.

Liked: Cleanliness, staff & service, property conditions & facilities
Great property
Stayed 1 night in Sep 2021
Response from Hotel Diuwak on 2021/9/30
Thank you so much for your comment, for us it's too essential that your feel very well with our facilities and our staff.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 1 night in Jul 2021
Response from Hotel Diuwak on 2021/7/27
Muchas gracias por tu calificación, te esperamos pronto!

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
As Lonely Planet says, this property is sorely in need of an update. The grounds are nice, but in need of care. Rooms are badly in need of renovation. if you want backpacker accommodations at premium price, this is your place. We saw the original room and were ready to eat the cost of the hotel and go somewhere else. We accepted an upgrade, but were still underwhelmed. Breakfast was good.
Stayed 2 nights in Apr 2021
Response from Hotel Diuwak on 2021/6/22
Thank you for your comment. We will work to improve it

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, the location is perfect just one minute to the beach, great food and coffee ☕️
Stayed 2 nights in May 2021
Response from Hotel Diuwak on 2021/6/22
Thank you very much for you comment, you are a great guest and see you soon.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2021
Response from Hotel Diuwak on 2021/5/11
Muchas gracias por tu valoración, esperamos vuelvas pronto

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely pool side. quiet in the middle of the jungle
Stayed 3 nights in Dec 2020

10/10 Excellent

Martin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo muy bien
Bonita piscina, excelente servicio. Colchón un poco duro, pero en general todo muy muy bien.
Stayed 1 night in Sep 2020

8/10 Good

Mark, Toronto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location within a 2 minute walk from the ocean. Very well kept 24 hour swimming pool that wasn't over chlorinated. Sol, at the reception, was incredibly helpful and friendly!
Stayed 2 nights in Aug 2020
Response from Hotel Diuwak on 2020/8/8
Thank you very much for visiting us. We hope to see you soon.

8/10 Good

Karen-Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Convenient. Nice Place for Price.
The lady who checked us in was jovial and made the process hassle free. She escorted us to our room, which was a nice touch. The reviews mentioned to stay away from the standard rooms, so we did. Our room was clean, comfortable and basic — not too small; beds were comfortable and squeak free. Pool setting is nice for a night swim. On-site restaurant has good food, nice setting. Complimentary breakfast has a wonderful spread. Hotel is basically in the beach and in the center of Dominical. No need for a car because everything is in walk in walking distance. Only complaint: they had water issues — sometimes no water came from the shower or taps. This was a temporary issue we unfortunately had to experience — ask for extra towels.
Stayed 1 night in Feb 2020

2/10 Terrible

John

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No towel at all. No water most of time. Broken glass on walkways
Stayed 1 night in Feb 2020

6/10 Okay

Al, New York

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The grounds was nice. The vegetation was beautiful. The staff was nice. I did not like the room. Very small. No fridge in the room. Lost water twice. Food was good.
Stayed 7 nights in Feb 2020

4/10 Poor

Verified traveler

Disliked: Staff & service, amenities
Stayed 4 nights in Feb 2020

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very poor service and cleanliness
Nice grounds and pool. Dominical beach is right next door but quite dirty due to the amount of litter left by people camping. However the room was very small and had not been cleaned properly. Our room was not changed and clean towels not given for 3 days until we asked. Apparently we were not given the door sign required to request cleaning - after we complained and our room finally cleaned we were still not given the door sign and had to request it. A polyester mix single sheet used on double bed as cover. Shower has wires exposed and have an electric shock when touched. Terrible water pressure, and the water cut out for a short while during our stay. Staff very unfriendly and unhelpful - at odds with rest of Costa Rica who go out of their way to help. The reception staff do not seem to know any local info about transport or tour options and their is attitude is as if they are doing you a huge favour in bothering to respond to any questions. Breakfast very small portions. If you are sat too near the bathrooms there is an unpleasant smell of drains.
Stayed 6 nights in Jan 2020

6/10 Okay

Cecilia

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Staff is not helpful
Some of the staff was not friendly enough, Sol and the bar tender were the best. The room was not ready at 2:00 pm. We had to wait an hour and a half to get it. We lost our day checking in. The staff did not care much. Restaurant super expensive. Hotel is ok but too expensive for what it is. We booked a quadruple room, but they charged us 48 dollars for the fouth bed! I didn't understand that. The air conditioning dripped on top of my head. They should work on staff traning and organizing when is high season. Not sure if I'll be back
Stayed 3 nights in Dec 2019

10/10 Excellent

Rachel, Mission Viejo, CA

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, the property was beautiful, and the staff was helpful in booking a taxi for us.
Stayed 1 night in Feb 2019
Response from hotel diuwak on 2019/12/1
We are always here to serve you and give the best service

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the cleanliness and beautiful landscape. The beds are rock hard, my hubbie loved that but it killed me. Nice breakfast included. Great value.
Stayed 1 night in Oct 2019
Response from Hotel Diuwak on 2019/10/23
We are very glad that you enjoyed our oasis in Dominical, we hope to see you soon.

10/10 Excellent

Maria, San Jose, Costa Rica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
muy limpio, muchas zonas verdes, lindas instalaciones
Stayed 2 nights in Aug 2019