Bakuangdai Vacations from NT$12,614

Staff was super helpful and upgraded our room at no extra cost when we arrived. Not around much but was great still for our stay

The hotel is very nice. However, the experience was let down by some of the staff. On arrival, the bell boy was most helpful with unloading our bags. However, the reception lady was clueless. Even though she quickly found my prepaid booking in the system, she went through screen after screen, clicking away merrily without explaining what she was doing. There were two other staff who walked by from time to time, looked over her shoulder and then walked away. A queue of guests behind us grew impatient. It took over 20 minutes before she finally gave us our room key, but without even a word of explanation of why it took her so long. The room was nice and tasteful, and the furnishing was top quality. We visted the spa/onsen. The reception lady asked us to leave our mobile phones in individual lockers and gave us each a number tag. However, the number tag did not match the locker number! On leaving the spa, she asked us to hand back the number tag before opening the phone lockers, Not surprisingly, the wrong lockers were opened and were empty. At first, she insisted that these are the correct lockers, and showed us the number on the key tags as proof. After a fashion, we persuaded her to open the phone lockers that we had actually deposited our phones. Bingo, our phones were sitting inside these! The breakfast buffet was below par. The cooked food was barely warm. It took a while before cutleries were provided after asking. Why aren't these available at a hotel buffet???

The rooms I booked was big by any standard but all wasted space without a single drawers for putting anything. The toilet area and shower were great and the maid clean the room well so no complaints. However, the hotel being a lower price had lots of tour groups so breakfast at most time were chaotic. One coffee machine served 100 pax so line up to say the least. Not that the staff didn't want to help but too busy. Getting help from front desk was impossible. The location is very good as metro station is very close by.